Find out how our in-house NSI Gold accredited ARC can benefit your business

1. INTRODUCING
OUR
ARC

2. Alarm Receiving Centre
What is an Alarm Receiving Centre?
Our ARC is a secure centre where systems are
monitored for activation signals.
Systems such as intruder alarms,
fire alarms and CCTV systems
can be triggered at any time.

3. Alarm Receiving Centre
What happens when the ARC receives an
activation signal?
• Monitoring Centre Operative looks at the alarm image
and checks the live feed.
• If confirmed, they issue an audio notice.
• Call the keyholders or initiate a police response.
• Compile mini report of the incident and send direct to
the customer.

4. Alarm Receiving Centre
What accreditations does the ARC have?
Our Alarm Receiving Centre holds the
full BS 5979 Cat II accreditation and is
approved to the NSI’s Gold Scheme.

5. Alarm Receiving Centre
Specialist Services
Our ARC has the added benefit of being able to provide
specialist services. These include:
• Remote concierge and virtual operator
• Data storage and monitoring
• Server failure monitoring
• Cold storage monitoring
• Remote access control services
• Call handling services

6. Alarm Receiving Centre
Why is our ARC different?
Our ARC essentially provides the same services as other
ARCs in the country. But what makes us different is our
outstanding level of customer service. Our Monitoring
Centre Operatives undergo rigorous, in-depth training
on a regular basis to ensure they’re at the forefront of
their profession.

7. Alarm Receiving Centre
Why is our ARC different?
Dan Tolliver, Monitoring Centre Manager:
“We really pride ourselves on being
honest and transparent. That’s key to
providing our customers with the
service levels they expect and deserve.”

8. Alarm Receiving Centre
Recent Customer Feedback
“Good work on the two incidents of
intrusion at our site last night. We
are already glad that we changed
monitoring centres.”
“Good work
“You did an
amazing job.
We can’t thank
you enough for
last night.”
“I would like to express my gratitude for the
excellent service provided over the last 7 years.
May it continue for the next 7.”

9. Alarm Receiving Centre
Move your Monitoring to our in-house ARC
If you’re looking for:
• a new monitoring contract for your system
• moving from your incumbent monitoring supplier
then call us on 0330 094 7404 for a free, no
obligation quotation today. Our sales team have expert
knowledge of our monitoring services and how they can
work for your business.