1. 24/7 dedicated enquiry handling and
switchboard support
for the Legal Sector
Expertly managing your calls since 1998
Head Office
Suite 2
186 Sloane Street
Knightsbridge
London
SW1X 9QR
Operations Office
Units 1&2
Buffalo Court
Kansas Avenue
Salford Quays
M50 2QL
For further information on how CallCare can support your firm, please:
call: 0845 055 8181
email: enquiries@callcare247.com
visit: www.callcare247.com
A professional service, ensuring your
firm never misses another call
Improved trust and credibility - phones
are always answered professionally
Increased client acquisition - no new
business opportunities are missed
Reduced costs - no need for temporary
staff cover
Improved client satisfaction - by
offering 24 hour phone support
Increased effectiveness - by
dedicating time to fee earning not
answering calls
Insurance against system failure -
compliant with Chapter 7 of the SRA
Code of Conduct
Just some of the firms that rely on us:
By working with CallCare, your firm can rest assured that your phones will be answered
consistently and professionally. Your clients will be treated courteously and your new
enquiries handled with confidence. Additional benefits include:
“We have worked with CallCare for a number
of years now and are very satisfied with the
approach, processes and professionalism
applied to our accounts. Our company, Slater
and Gordon, is a leading UK law firm so all our
clients we entrust to them, need to receive
the same high standard throughout any
contact touch points. It needs to be the
highest quality, which is what we get with
CallCare. They are responsible for our out of
hours cover and contingency, in times of
unexpected volume call. CallCare understand
the high standards that Slater and Gordon
have and are most efficient in delivering well
within our strict requirements. I would highly
recommend working with them.
Andrea Murphy
Slater and Gordon UK
“

2. More than just a receptionist serviceAs a trusted provider, we understand
the needs of the legal sector
Our services extend to more than just a receptionist.
Fully outsourced solution: CallCare will operate seamlessly to replicate
the service provided by your own staff remotely.
Out of hours call answering: Acting as a member of the firm’s internal
team, CallCare operators capture any calls received after office hours,
making sure no client call or fee earning opportunity is missed.
Overflow and absence call answering: When solicitors and clerks are away
from their desks, out of the office or simply too busy to answer the phones,
CallCare operators answer their calls, remotely increasing the workforce.
Disaster recovery and BCP: Should the firm's telephone operations be
affected by a system failure, CallCare instantly takes over your firm's calls
by offering BCP cover and ensuring compliance with Chapter 7 of the SRA
Code of Conduct.
Since 1998 CallCare have specialised in
24 hour call handling for the UK's legal
sector. As a service provider to both large
city firms and local high-street practices,
we fully understand the day to day
demands law firms encounter in today's
increasingly competitive legal market.
We also understand that the customer care is
important for firms, especially those who
have been, or are on their way to being,
awarded Lexcel v5 accreditation.
With our dedicated legal services team, we
are in position to ensure that your firm never
misses another call. Everything is tailored to
your exact requirements and professional
regulations so we help you maintain strong
client service levels.
A tailored solution helping you to
reduce costs which you can activate
whenever you need
CallCare can offer you a portfolio of services that are designed to maintain strong client
service levels and keep you one step ahead of the competition.
Conveyancing quotes - An on demand inbound enquiry line can be set up and your pricing
matrix can be used to provide accurate quotations
PI claim handling - All new leads will be qualified and profiled before being passed
onto your fee earners
Criminal call outs - Our expert call handlers can deal with calls from the DSCC/police
efficiently to make sure business is secured for your firm
Remote Switchboard/reception - CallCare can handle all calls whether they need to be
transferred and diverted to members of your staff or messages simply taken and passed on