HCL developed an Investigative Services Information System (ISIS) for the Georgia Department of Human Resources to track fraud investigations across 159 counties. ISIS provides a web-based case management system that handles different types of fraud cases, provides security and user roles, and tracks investigation processes. It enables features like case reassignment, quality checks, and deadline alerts. ISIS also interfaces with external systems and generates various reports for management. The system allows for faster investigations and cross-referencing of subjects while automatically validating adjudication events.

4. HCL develops an Investigative Services
Information System (ISIS) for the Department of
Human Resources (DHR)-State of Georgia
BACKGROUND
 To ensure the health and welfare of the Georgians, DHR provides more than 100 programs which
include those that control the spread of disease, enable older people live at home longer, prevent
children from developing lifelong disabilities, train single parents to find and hold jobs, and help
people with mental or physical disabilities to live and work in their communities
 The OIS (Office of Investigative Services) is a mobile agency with twelve regional offices. Its
primary function is to investigate fraud in public assistance programs such as Temporary
Assistance for Needy Families (TANF; formerly AFDC), Food Stamps, and Childcare. The office
also investigates suspected employee misconduct and misuse of funds within DHR and by
anyone contracted to DHR at the request of the division director. It also ensures the integrity of
the organization and recoups large amounts of money that are returned to the state.
CHALLENGES / OBJECTIVES
 Develop an integrated, web-based, statewide case tracking system to assist in SNAPSHOT
suspected fraud investigations. [Public assistance funds are distributed in the form
 Vertical: Public Services
of food stamps, TANF and Childcare in the state of Georgia and in many instances,  Micro-vertical: Government
clients fail to report their true circumstances at the point of application or fail to
report a change in their circumstances during the certification period. The DHR OIS  Service Areas: Application / Solution
has to ensure the integrity of the public assistance programs, by addressing all Development & Maintenance
allegations of potential abuse. In order to do so, it is necessary to maintain an  Technologies: Java/J2EE, BEA-Web Logic
accurate record of all pending and completed investigations] 7.0 , SP2, Oracle 9i database, Sun ONE
Application, BizFlow 10.1
 The current batch system in which data is captured based on the referrals and
investigation progress had several drawbacks that severely hampered efforts and  IPs / Frameworks: iGOVERN™ Child Care
Solution
slowed down the investigative process

5. THE SOLUTION
HCL developed an integrated, web-based, statewide case tracking system to assist in suspected fraud
investigations. The system handles fraud cases from 13 OIS regions and 159 counties.
 Programs handled include: Food Stamp (EBT and non EBT cases), TANF, Child Care, Child Care
Client/Provider and Internal Investigations
 The ISIS system covers security, access control, user roles, and other features; provides tracking and case
management for all kinds of referrals, carries out various administrative investigation processes, and handles
the disposition of cases as per pre-defined business rules
 The system also enables case administration by reassigning and transferring cases, has quality assurance for
selected cases at every stage of progress, generates alerts for every investigation process wherever deadlines
are to be achieved, and interfaces with other external systems from ASCII text file formats
 It provides various reports for internal and inter-departmental use
RESULTS / BENEFITS
 Real-time workflow implementation and routing of complaints to Unit Supervisors
 Automatic validation of adjudication events and business rules during investigation
 Generating various statistical reports for management
 Generating letter and document templates; acknowledgement letters and maintaining electronic attachments online
 Workflow enabled, multi-level approval of the Case Close process
 Faster investigation and faster and accurate dynamic cross referencing of subjects in other complaints

6. Hello, I’m from HCL! We work behind the scenes, helping our customers to shift paradigms and start revolutions. We use digital engineering to
build superhuman capabilities. We make sure that the rate of progress far exceeds the price. And right now, 80,000 of us bright sparks are busy
developing solutions for 500 customers in 31 countries across the world.
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