SlideShare a Scribd company logo
1 of 23
Social CRM
What’s it to ya?
What’s it to ya?
  “Social media isn’t the end-all-be-all, but it offers marketers
unparalleled opportunity to participate in relevant ways. It also
provides a launch pad for other marketing tactics. Social media
     is not an island. It’s a high-power engine on the larger
                          marketing ship.”
                                   -Matt Dickman
What’s this $*&!
What’s this $*&!
 “ere is a lot of fear mongering about
  ‘losing control’ of your brand online,
 when, in fact you’ve got conrol over as
    much as you always have: how you
present your business and how you act.”
       -Jay Baer & Amber Nasland
Class in session.
Say word.
Oh you
fancy, huh?!
location based marketing

video

implementing text and text campaigns

for-cause Tweet-up’s

wordpress-based websites

review sites

conversation monitoring

contests and “page-gating”
DC in your zzle.
Lessons on engagement
      by Daniel Tosh
Finis.

More Related Content

What's hot (10)

What is Inbound Marketing?
What is Inbound Marketing?What is Inbound Marketing?
What is Inbound Marketing?
 
Stephanie Waters Portfolio
Stephanie Waters PortfolioStephanie Waters Portfolio
Stephanie Waters Portfolio
 
Why Social Media (quick rendition)
Why Social Media (quick rendition)Why Social Media (quick rendition)
Why Social Media (quick rendition)
 
3 reputation damaging marketing claims
3 reputation damaging marketing claims3 reputation damaging marketing claims
3 reputation damaging marketing claims
 
Digital Gov't: Me My Career and My Future
Digital Gov't: Me My Career and My FutureDigital Gov't: Me My Career and My Future
Digital Gov't: Me My Career and My Future
 
Designing a Social Business
Designing a Social BusinessDesigning a Social Business
Designing a Social Business
 
Max A. Weger Powerpoint%201st%20done[1]
Max A. Weger Powerpoint%201st%20done[1]Max A. Weger Powerpoint%201st%20done[1]
Max A. Weger Powerpoint%201st%20done[1]
 
Lead Follow Up Campaigns
Lead Follow Up CampaignsLead Follow Up Campaigns
Lead Follow Up Campaigns
 
What Social Media Can & Cannot Do
What Social Media Can & Cannot DoWhat Social Media Can & Cannot Do
What Social Media Can & Cannot Do
 
Network marketing new
Network marketing newNetwork marketing new
Network marketing new
 

Viewers also liked

Zimbabwe Teenage Behaviour Survey Report 2009 (Summarized)
Zimbabwe Teenage Behaviour Survey Report 2009 (Summarized)Zimbabwe Teenage Behaviour Survey Report 2009 (Summarized)
Zimbabwe Teenage Behaviour Survey Report 2009 (Summarized)
Oscar Habeenzu
 
Hcl develops a knowledge management system for the new york state department ...
Hcl develops a knowledge management system for the new york state department ...Hcl develops a knowledge management system for the new york state department ...
Hcl develops a knowledge management system for the new york state department ...
Hcl Brand
 
Hcl develops an investigative services information system (isis) for the depa...
Hcl develops an investigative services information system (isis) for the depa...Hcl develops an investigative services information system (isis) for the depa...
Hcl develops an investigative services information system (isis) for the depa...
Hcl Brand
 
Aiesec Global Internship Program
Aiesec Global Internship ProgramAiesec Global Internship Program
Aiesec Global Internship Program
Samson_mouktar
 

Viewers also liked (17)

iNduku.tv Portfolio June 2012
iNduku.tv Portfolio June 2012iNduku.tv Portfolio June 2012
iNduku.tv Portfolio June 2012
 
TheBehaviourReport.com Profile
TheBehaviourReport.com ProfileTheBehaviourReport.com Profile
TheBehaviourReport.com Profile
 
Intention Driven Pairing: A Daily Workflow for Effective Pairing
Intention Driven Pairing: A Daily Workflow for Effective PairingIntention Driven Pairing: A Daily Workflow for Effective Pairing
Intention Driven Pairing: A Daily Workflow for Effective Pairing
 
Tangram
TangramTangram
Tangram
 
Zimbabwe Teenage Behaviour Survey Report 2009 (Summarized)
Zimbabwe Teenage Behaviour Survey Report 2009 (Summarized)Zimbabwe Teenage Behaviour Survey Report 2009 (Summarized)
Zimbabwe Teenage Behaviour Survey Report 2009 (Summarized)
 
How to Submit a SMCM MAT Application
How to Submit a SMCM MAT ApplicationHow to Submit a SMCM MAT Application
How to Submit a SMCM MAT Application
 
Can Dance Help Your Business? A talk by Lucy Field at BHive Covent Garden
Can Dance Help Your Business? A talk by Lucy Field at BHive Covent GardenCan Dance Help Your Business? A talk by Lucy Field at BHive Covent Garden
Can Dance Help Your Business? A talk by Lucy Field at BHive Covent Garden
 
2 EP TN sales
2 EP TN sales2 EP TN sales
2 EP TN sales
 
Hcl develops a knowledge management system for the new york state department ...
Hcl develops a knowledge management system for the new york state department ...Hcl develops a knowledge management system for the new york state department ...
Hcl develops a knowledge management system for the new york state department ...
 
Mz Overview Web Doug
Mz Overview Web DougMz Overview Web Doug
Mz Overview Web Doug
 
Hcl develops an investigative services information system (isis) for the depa...
Hcl develops an investigative services information system (isis) for the depa...Hcl develops an investigative services information system (isis) for the depa...
Hcl develops an investigative services information system (isis) for the depa...
 
Aiesec Global Internship Program
Aiesec Global Internship ProgramAiesec Global Internship Program
Aiesec Global Internship Program
 
Early Civilizations in the Fertile Crescent
Early Civilizations in the Fertile CrescentEarly Civilizations in the Fertile Crescent
Early Civilizations in the Fertile Crescent
 
Fraccion
FraccionFraccion
Fraccion
 
nota 1
nota 1nota 1
nota 1
 
nota 1
nota 1nota 1
nota 1
 
Kincir angin
Kincir anginKincir angin
Kincir angin
 

Similar to DC Social CRM

Accelerating your corporate reputation with social media: transform your busi...
Accelerating your corporate reputation with social media: transform your busi...Accelerating your corporate reputation with social media: transform your busi...
Accelerating your corporate reputation with social media: transform your busi...
Tamera Kremer
 
Conversation Marketing, Tom Hespos
Conversation Marketing, Tom HesposConversation Marketing, Tom Hespos
Conversation Marketing, Tom Hespos
Webio Ltd
 
Anna Osgoodby J412 E Book
Anna Osgoodby J412 E BookAnna Osgoodby J412 E Book
Anna Osgoodby J412 E Book
annaleanicole
 
Understanding the Social Customer
Understanding the Social CustomerUnderstanding the Social Customer
Understanding the Social Customer
Ryan Turner
 

Similar to DC Social CRM (20)

Effective Conversational Marketing
Effective Conversational MarketingEffective Conversational Marketing
Effective Conversational Marketing
 
Corporate reputation in the social world
Corporate reputation in the social worldCorporate reputation in the social world
Corporate reputation in the social world
 
Accelerating your corporate reputation with social media: transform your busi...
Accelerating your corporate reputation with social media: transform your busi...Accelerating your corporate reputation with social media: transform your busi...
Accelerating your corporate reputation with social media: transform your busi...
 
Social Media Marketing
Social Media MarketingSocial Media Marketing
Social Media Marketing
 
Standing Out from the Crowd with Digital Marketing
Standing Out from the Crowd with Digital MarketingStanding Out from the Crowd with Digital Marketing
Standing Out from the Crowd with Digital Marketing
 
Standing Out from the Crowd with Digital Marketing
Standing Out from the Crowd with Digital MarketingStanding Out from the Crowd with Digital Marketing
Standing Out from the Crowd with Digital Marketing
 
Social Media Networking for Sales Results
Social Media Networking for Sales ResultsSocial Media Networking for Sales Results
Social Media Networking for Sales Results
 
Conversation Marketing, Tom Hespos
Conversation Marketing, Tom HesposConversation Marketing, Tom Hespos
Conversation Marketing, Tom Hespos
 
Get Scrappy: A (Small) Business Owner's Guide to Marketing on Less
Get Scrappy: A (Small) Business Owner's Guide to Marketing on LessGet Scrappy: A (Small) Business Owner's Guide to Marketing on Less
Get Scrappy: A (Small) Business Owner's Guide to Marketing on Less
 
Conversational marketing Best Practices
Conversational marketing Best PracticesConversational marketing Best Practices
Conversational marketing Best Practices
 
Eworks WSI Cyprus: Online reputation Mangement
Eworks WSI Cyprus: Online reputation MangementEworks WSI Cyprus: Online reputation Mangement
Eworks WSI Cyprus: Online reputation Mangement
 
The ROI of Social CRM
The ROI of Social CRMThe ROI of Social CRM
The ROI of Social CRM
 
Anna Osgoodby J412 E Book
Anna Osgoodby J412 E BookAnna Osgoodby J412 E Book
Anna Osgoodby J412 E Book
 
Advanced Social Media Training
Advanced Social Media Training Advanced Social Media Training
Advanced Social Media Training
 
More TechServe Conference Insights: Reaching Candidates Through Social Media
More TechServe Conference Insights: Reaching Candidates Through Social MediaMore TechServe Conference Insights: Reaching Candidates Through Social Media
More TechServe Conference Insights: Reaching Candidates Through Social Media
 
Social Media Marketing
Social Media MarketingSocial Media Marketing
Social Media Marketing
 
What the *tweet* is social media?
What the *tweet* is social media?What the *tweet* is social media?
What the *tweet* is social media?
 
Understanding the Social Customer
Understanding the Social CustomerUnderstanding the Social Customer
Understanding the Social Customer
 
Adoption of Social Media for Marketing and Business Development
Adoption of Social Media for Marketing and Business DevelopmentAdoption of Social Media for Marketing and Business Development
Adoption of Social Media for Marketing and Business Development
 
Startup Jet Fuel
Startup Jet FuelStartup Jet Fuel
Startup Jet Fuel
 

Recently uploaded

Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...
Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...
Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...
daisycvs
 
Challenges and Opportunities: A Qualitative Study on Tax Compliance in Pakistan
Challenges and Opportunities: A Qualitative Study on Tax Compliance in PakistanChallenges and Opportunities: A Qualitative Study on Tax Compliance in Pakistan
Challenges and Opportunities: A Qualitative Study on Tax Compliance in Pakistan
vineshkumarsajnani12
 

Recently uploaded (20)

Berhampur CALL GIRL❤7091819311❤CALL GIRLS IN ESCORT SERVICE WE ARE PROVIDING
Berhampur CALL GIRL❤7091819311❤CALL GIRLS IN ESCORT SERVICE WE ARE PROVIDINGBerhampur CALL GIRL❤7091819311❤CALL GIRLS IN ESCORT SERVICE WE ARE PROVIDING
Berhampur CALL GIRL❤7091819311❤CALL GIRLS IN ESCORT SERVICE WE ARE PROVIDING
 
PHX May 2024 Corporate Presentation Final
PHX May 2024 Corporate Presentation FinalPHX May 2024 Corporate Presentation Final
PHX May 2024 Corporate Presentation Final
 
Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...
Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...
Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...
 
GUWAHATI 💋 Call Girl 9827461493 Call Girls in Escort service book now
GUWAHATI 💋 Call Girl 9827461493 Call Girls in  Escort service book nowGUWAHATI 💋 Call Girl 9827461493 Call Girls in  Escort service book now
GUWAHATI 💋 Call Girl 9827461493 Call Girls in Escort service book now
 
JAJPUR CALL GIRL ❤ 82729*64427❤ CALL GIRLS IN JAJPUR ESCORTS
JAJPUR CALL GIRL ❤ 82729*64427❤ CALL GIRLS IN JAJPUR  ESCORTSJAJPUR CALL GIRL ❤ 82729*64427❤ CALL GIRLS IN JAJPUR  ESCORTS
JAJPUR CALL GIRL ❤ 82729*64427❤ CALL GIRLS IN JAJPUR ESCORTS
 
Chennai Call Gril 80022//12248 Only For Sex And High Profile Best Gril Sex Av...
Chennai Call Gril 80022//12248 Only For Sex And High Profile Best Gril Sex Av...Chennai Call Gril 80022//12248 Only For Sex And High Profile Best Gril Sex Av...
Chennai Call Gril 80022//12248 Only For Sex And High Profile Best Gril Sex Av...
 
WheelTug Short Pitch Deck 2024 | Byond Insights
WheelTug Short Pitch Deck 2024 | Byond InsightsWheelTug Short Pitch Deck 2024 | Byond Insights
WheelTug Short Pitch Deck 2024 | Byond Insights
 
Nashik Call Girl Just Call 7091819311 Top Class Call Girl Service Available
Nashik Call Girl Just Call 7091819311 Top Class Call Girl Service AvailableNashik Call Girl Just Call 7091819311 Top Class Call Girl Service Available
Nashik Call Girl Just Call 7091819311 Top Class Call Girl Service Available
 
Pre Engineered Building Manufacturers Hyderabad.pptx
Pre Engineered  Building Manufacturers Hyderabad.pptxPre Engineered  Building Manufacturers Hyderabad.pptx
Pre Engineered Building Manufacturers Hyderabad.pptx
 
Challenges and Opportunities: A Qualitative Study on Tax Compliance in Pakistan
Challenges and Opportunities: A Qualitative Study on Tax Compliance in PakistanChallenges and Opportunities: A Qualitative Study on Tax Compliance in Pakistan
Challenges and Opportunities: A Qualitative Study on Tax Compliance in Pakistan
 
Falcon Invoice Discounting: Empowering Your Business Growth
Falcon Invoice Discounting: Empowering Your Business GrowthFalcon Invoice Discounting: Empowering Your Business Growth
Falcon Invoice Discounting: Empowering Your Business Growth
 
Falcon Invoice Discounting: The best investment platform in india for investors
Falcon Invoice Discounting: The best investment platform in india for investorsFalcon Invoice Discounting: The best investment platform in india for investors
Falcon Invoice Discounting: The best investment platform in india for investors
 
How to Get Started in Social Media for Art League City
How to Get Started in Social Media for Art League CityHow to Get Started in Social Media for Art League City
How to Get Started in Social Media for Art League City
 
Berhampur 70918*19311 CALL GIRLS IN ESCORT SERVICE WE ARE PROVIDING
Berhampur 70918*19311 CALL GIRLS IN ESCORT SERVICE WE ARE PROVIDINGBerhampur 70918*19311 CALL GIRLS IN ESCORT SERVICE WE ARE PROVIDING
Berhampur 70918*19311 CALL GIRLS IN ESCORT SERVICE WE ARE PROVIDING
 
Lucknow Housewife Escorts by Sexy Bhabhi Service 8250092165
Lucknow Housewife Escorts  by Sexy Bhabhi Service 8250092165Lucknow Housewife Escorts  by Sexy Bhabhi Service 8250092165
Lucknow Housewife Escorts by Sexy Bhabhi Service 8250092165
 
Phases of Negotiation .pptx
 Phases of Negotiation .pptx Phases of Negotiation .pptx
Phases of Negotiation .pptx
 
Arti Languages Pre Seed Teaser Deck 2024.pdf
Arti Languages Pre Seed Teaser Deck 2024.pdfArti Languages Pre Seed Teaser Deck 2024.pdf
Arti Languages Pre Seed Teaser Deck 2024.pdf
 
Paradip CALL GIRL❤7091819311❤CALL GIRLS IN ESCORT SERVICE WE ARE PROVIDING
Paradip CALL GIRL❤7091819311❤CALL GIRLS IN ESCORT SERVICE WE ARE PROVIDINGParadip CALL GIRL❤7091819311❤CALL GIRLS IN ESCORT SERVICE WE ARE PROVIDING
Paradip CALL GIRL❤7091819311❤CALL GIRLS IN ESCORT SERVICE WE ARE PROVIDING
 
PARK STREET 💋 Call Girl 9827461493 Call Girls in Escort service book now
PARK STREET 💋 Call Girl 9827461493 Call Girls in  Escort service book nowPARK STREET 💋 Call Girl 9827461493 Call Girls in  Escort service book now
PARK STREET 💋 Call Girl 9827461493 Call Girls in Escort service book now
 
Call 7737669865 Vadodara Call Girls Service at your Door Step Available All Time
Call 7737669865 Vadodara Call Girls Service at your Door Step Available All TimeCall 7737669865 Vadodara Call Girls Service at your Door Step Available All Time
Call 7737669865 Vadodara Call Girls Service at your Door Step Available All Time
 

DC Social CRM

Editor's Notes

  1. \n
  2. \n
  3. \n
  4. \n
  5. \n
  6. \n
  7. \n
  8. \n
  9. \n
  10. \n
  11. \n
  12. \n
  13. \n
  14. \n
  15. \n
  16. \n
  17. \n
  18. \n
  19. \n
  20. \n