In knowledge work, many things are typically invisible or opaque, ranging from our process, the actual work items, to our models for making sense of these. These are therefore open to assumption and misunderstanding, stemming partly from a variety of different perspectives. At Spotify, we aim to build shared views and models to reduce unnecessary ambiguity and improve our understanding, allowing us to more effectively navigate in a Complex environment. I’ll share some examples of how Spotify is using Visual techniques to learn and respond faster, including stories of our learnings along the way.

1. CONFERENCE SPONSORS
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2. How Visualization
helps us navigate
our Complex
Environment
Cliff Hazell
Agile Coach
@ixhd

4. Mostly invisible and often changing
Knowledge
Workis
Complex

6. An Opportunity
Discoverwhat others aren’t
by learning to learn faster

7. If no single person can see everything.
How?

8. Identify
Combine
Remind

9. Identify
Options and
help us sense quicker

11. Ambiguous
Value?Ashort story

12. Combine
Diverse perspectives
and increase coherence

15. Remind
and ease context switching

21. BIG
Persistent
Reusable Easily changed
Evolve
Some Tips

23. Thank you!
Question?
cliff@spotify.com
@ixhd on twitter