Boris Berovic is applying for a position at Nedbank Ltd and has over 15 years of experience in the IT services industry. He offers strategic planning and decision making skills. As a former problem manager at Nedbank, he is accustomed to fast-paced, regulated environments requiring attention to detail, accuracy, and communication. If hired, he would work tirelessly to deliver results for the company and help achieve goals. Some examples of value he provides include enhancing service level agreements and optimizing end-user experience through various methodologies. He is passionate about service excellence and problem solving at age 58.

1. Boris Berovic
borisb@nedbank.co.za • +27833273078
• Johannesburg, South Africa
Boris Berovic
Mr
Nedbank Ltd
105 West Street
Johannesburg, South Africa
Dear Sir / Madam
With over 15 years in the Information & Technology services industry. As you will note in the attached CV, I
offer a vision-driven approach to decision making, strategic planning, and tactical implementation that I am
excited to bring to your team.
As my career profile illustrates, I am well-prepared to meet and exceed your expectations. Having served as
problem manager within Nedbank LTD, I am accustomed to the rigors of fast-paced, highly regulated
environments requiring sharp attention to detail, consummate accuracy, and outstanding communication
skills. If given the opportunity, I will work tirelessly to deliver similar results for your Company while partnering
with your staff to accelerate the achievement of your immediate and long-range goals.
Below are some examples of the value I can bring to your Company:
 Enhanced Skype and Voice incidents to agreed SLA of 85% from sub 80s% to well over 90% within
seven months.
 Optimizedend-user experience SLA from 82% to 95% within a year by utilizing service Delivery plans.
 Increased access to non-standard websites from 24% to 91% within 5 months by using ITIL, CSI
(Continuous Service Delivery), and SIP (Service Delivery Plan) methodologies.
I will provide you with a combination of Service Delivery Excellence, Continuous Service Improvement, Data
analysis and recommendations, Employee and Customer Excellence, Problem management and solving,
providing trends on events and incidents. That is my passion at 58, age doesn’t matter, what matters is the
challenge, excitement, opportunity to collaborate with the teams and achieve the ultimate goal “SERVICE
EXCELLENCE”.
I look forward to speaking with you and learning more about your Company. Until then, thank you for your
time and consideration.
Sincerely,
Boris Berovic