This document appears to be a newsletter from Quinte Counselling Services Inc. that provides information on their employee assistance program (EAP) services. It includes articles on workplace conflict resolution, the effective treatment of post-traumatic stress disorder (PTSD) using eye movement desensitization and reprocessing (EMDR) therapy, and money management. It promotes the EAP's counseling services for personal, family, and work-related issues and lists the types of services provided.

1. Winter 2016
IN THIS ISSUE:
Quinte Counselling Services Inc.
Quinte Counselling Services Inc.
Fall 2013
IN THIS ISSUE:
Quinte Counselling Services Inc.
Quinte Counselling Services Inc.
Fall 2013
IN THIS ISSUE:
Quinte Counselling Services Inc.
Quinte Counselling Services Inc.
Quinte Counselling Services Inc.
208 John Street
Belleville, Ontario, K8N 3G1
Tel: 613-966-4262
Fax: 613-966-4265
Toll Free: 1-800-527-7793
qcs@qxplore.com www.qxplore.com
***PSYCHOEDUCATIONAL ASSESSMENT SERVICES***
Are you a worried parent whose child or adolescent is experiencing difficulty with:
*transitioning to college or university?
*not achieving at the expected level?
*Mathematics, Reading, Spelling, or Writing skills?
*paying attention and/or concentrating?
*managing emotions and getting along with others?
A Psychoeducational Assessment by Quinte Assessment and Treatment Group Inc. can
identify causes of your child’s problems and recommend what can help.
Donna Boulton, M.Sc., C.Psych.; Shara Highgate., Ph.D., C.Psych.;
Eva Mourelatos, M.A.; Shannon Mossip, M.A., C.Psych.;
Mohammad Nikkhou, Ph.D., C.Psych.; Anita Ramani, Ph.D. BCBA-D, C.Psych.
EMDR: Effective Treatment for Post Traumatic Stress Disorder
Patsy De Courcy-Ireland, M.S.W., RSW
It has not been that long since talk therapy was the only option for
therapeutic intervention in mental health issues. In the late eighties,
early nineties, some other methods were discovered, that anecdotally
seemed to show great promise, and now scientific studies have
validated their efficacy. One of those is EMDR, or Eye Movement
Desensitization and Reprocessing. Discovered by Francine Shapiro,
EMDR technique relies on bilateral stimulation, while the patient/
client is focusing on the traumatic event.
There has also been a major growth in understanding the brain and
how it works, which in turn has helped explain the relevant aspects
of these new methods. Bilateral stimulation, making sure both sides
of the brain are engaged, is the important part of the formula. This is
done through eye movements, or listening to sounds in alternate ears,
or feeling touch on alternate sides, such as the hands or knees.
There is a three-pronged approach to EMDR that focuses initially on
the distressing event, then to the current circumstances that trigger
repeated reactions, and lastly involves a future focus to enable the
client to skillfully adapt to new situations.
I had one client who processed a date rape. Lets call her Annette.
Annette was in her forties, and now that she had finished having
WELCOME TO OUR WINTER 2016 NEWSLETTER
Welcome to our Winter 2016 Newsletter. Your employer, along with other proactive companies
and organizations, is focusing on the well being of employees and the organization by providing an
employee assistance program for personal, family, and work related issues. In this issue we have
articles about Workplace Conflict, Treatment of PTSD, and Money Management.
If you or a family member is struggling with a relationship issue; feeling anxious, depressed or
stressed; trying to get along better with a co-worker; experiencing grief, loss or bereavement; or
concerned about a child’s behaviour your Employee Assistance Program can help. If you have any questions about your EAP or about who might be
best to help address your specific issues feel free to discuss this with our reception at any time.
Virginia Palmer, Clinical Coordinator

2. Fall 2013
IN THIS ISSUE:
Quinte Counselling Services Inc.
Quinte Counselling Services Inc.
Fall 2013
IN THIS ISSUE:
Quinte Counselling Services Inc.
Quinte Counselling Services Inc.
If you are interested in training on “Having Difficult Conversations”
or have a workplace conflict that we can help you with please feel
free to contact me at the Qxplore Group office at 613-966-4262 for a
complimentary consultation.
Gail Lynch is a Human Resource specialist with over 35 years experience working
with 5 different Ministries of the Ontario Government. Her areas of expertise
include Mediation and Arbitration, Labour Relations, Health and Safety, Planning,
Recruitment, Injury and Illness Management, and Workplace Discrimination and
Harassment Prevention.
Workplace Conflict
Gail Lynch, BPE, HRMC
“A state of discord caused by actual or perceived opposition of
needs, values and interests between people working together”
— Wikipedia
It has been estimated that managers spend at least 25% of their time
resolving workplace conflicts. A recent study done among 9 countries
found that on the average staff spend 2.1 hours per week dealing with
workplace conflict. That is 1 day per month and a total of 12 days per
year!
The top causes of workplace conflict are; personality clashes; stress;
workload pressures; poor leadership from the top; lack of openness
and honesty; poor line management; and lack of clarity or role and
accountabilities.
Conflict is unavoidable and is a regular part of doing business.
Conflict rarely resolves itself, in fact, conflict normally escalates if not
dealt with promptly and properly. Unresolved conflict results in lost
productivity, increased absenteeism/presenteeism, loss of creativity
and barriers to collaboration.
“The void created by the failure to communicate is soon filled with
poison, drivel and misrepresentation”
— C. Northcote Parkinson
Handling and resolving workplace conflicts that arise in the workplace
is one of the biggest challenges managers and employees face. There
are typically two responses to conflict; run away (most often chosen)
or battle it out. These responses are rarely if ever effective in resolving
the conflict to the satisfaction of all parties involved.
There are a number of approaches that can be taken to effectively
resolve workplace conflict. Communication, style and approach are
dependent on the specifics of the situation and the people involved
in the conflict. Resolution can normally be found if there is a sincere
desire to do so. Having difficult conversations is not easy, however, it
is essential for healthy and productive workplaces.
What Kinds of Services are
Provided Through the EAP?
Separation Counselling
Counselling for Work Issues
Grief and Bereavement Counselling
Addiction Assessment and Counselling
Chronic Pain Management
Counselling for Seniors’ Placement Issues
Referral Co-ordination
Financial Counselling
Individual Solution Focused Therapy
Marriage and Relationship Counselling
Family Therapy
Play Therapy
Counselling for Child and Adolescent Issues
Counselling for Survivors of Sexual Abuse
Trauma Debriefing
Assertiveness Training
Stress Management
Family Life Education
Weight Management Counselling
children, was becoming uninterested in any intimate relations with her
husband. In explaining her problem, she casually mentioned this date
rape. We started looking at this more closely, and then used EMDR
to process it. Annette was amazed at how much she had repressed of
the experience, and equally amazed at how easily it came up when we
were doing the eye movement stimulation. Her feelings of disgust and
revulsion were prominent, as were the feelings that it must have been
her fault, and she should have been more proactive in trying to stop
it. During the process Annette realized that she had protected herself
and made her own safety a priority. After just one session, she felt
‘lighter’ and more like laughing. At her next session she said she felt
closer to her husband and that they were ‘getting along better than
ever’. Working through her feelings of disgust and guilt, was all it took
to get her back on track.
Another client came seeking help after hitting a deer. He was driving
at dusk, and saw a deer come out of the trees and slowed down, but not
enough to avoid hitting the third one! No-one in the car was injured,
but the deer was killed. There was also considerable damage to the car.
The police took 45 minutes to come, by which time he had determined
that he could drive the car home, and take it to a collision repair place in
the morning. He said the policeman was very comforting and efficient,
and the one thing that stuck in his mind was that he was asked if he
would like the carcass of the deer. Somewhat horrified, he said no, at
which point the policeman told him that was OK and it would be gone
in the morning as someone would come and take it.
He had suffered whiplash, but recovered within a few months with
physio and exercises, but now, 12 months later, he was having
nightmares, and images of the deer kept intruding into his every
activity. We used EMDR to process the memory of the accident, and
it turned out that the part of the trauma that he was having most trouble
with was his guilt over killing the deer. It took us two sessions to clear
this, and he was very relieved.
EMDR is a very powerful method for working with traumatic events.
Multiple traumas take time as there is so much to process, but even so,
it is dramatically faster that simply ‘talk’ therapy. Most clients need at
least an hour and a half to process one image of an event, and a course
of treatment over one complicated issue takes eight to fifteen sessions.
It does not suit all clients, but for those who find it works for them, it
becomes a soothing and peaceful practice.
Patsy De Courcy-Ireland, M.S.W is a Registered Social Worker and a Member
of the Association of Traumatic Stress Specialists. She has been trained in
EMDR, Thought Field Therapy, and Traumatic Incident Reduction. Patsy works
with individuals of all ages in the areas of trauma, crisis intervention, stress
management, and other issues, and provides therapy services through the EAP.
Did you know...
→ Appointments are scheduled at a time that
is convenient for you and usually within two to
three days?
→ No one at your place of employment will know
that you have used your EAP unless you tell them?
→ Counselling is provided for a broad range
of services, including marital and relationship;
parenting; stress; separation/divorce trauma;
workplace; and personal issues?
→ Counsellors can help you access community
resources and support groups?
→ A comprehensive description of the services
provided through your EAP is available through
your EAP brochure or on our website at
www.qxplore.com?
Money is ENERGY! It’s your ‘work’ energy
exchanged for ‘paycheques’ money!
Sandra Valks, CLU, DTM
Does your money run out before the end of the month? Feel like you’re
on a financial treadmill? You can use your EAP benefit to work through
your money woes with our own in-house financial advisor. Are you
on edge? Angry? Frustrated? Scared? Taking a sober look at your
finances is your first step to solving your money puzzle and taking
control of your finances and life. There are choices to be made. Your
EAP benefit includes time to work through your financial emotions with
our own in-house financial advisor.
Now is the time to call for a confidential consultation before money
starts affecting your effectiveness at work, home or play.
Sandra Valks is a Chartered Life Underwriter who has been providing financial
services since 1982 and who provides Financial Counselling through the Employee
Assistance Program