3. • Consumer health encompasses the
health information, products, and services
being gathered, acquired, and availed by
an individual.
4. • The government plays an important role in
consumer protection. A consumer has rights
mandated by law. These are privileges that an
individual is guaranteed of health products
and services.
5. • Otherwise known as R.A. No. 7394
• is a law that protects the interest of the consumer,
promotes general welfare, and establishes standards of
conduct for business and industry.
• There are 8 basic rights of a consumer according to the
act.
6. 1- RIGHT TO
BASIC NEEDS
This right guarantees
survival, adequate
food, clothing, shelter,
healthcare,
education, and
sanitation
7. 2- RIGHT TO SAFETY
This is the right to be
protected against the
marketing of goods or
the provision of
services that are
hazardous to health
and life.
8. 3- RIGHT TO INFORMATION
This is the right to be
protected against
dishonest or misleading
advertising or
labeling and the right to be
given the
facts and information
needed to make
an informed choice.
9. 4- RIGHT TO CHOOSE
This is the right to
choose products at
competitive prices
with an assurance of
satisfactory quality.
10. 5- RIGHT TO REPRESENTATION
This is the right to
express consumer
interests in the
making and
execution of
government policies.
11. 6- RIGHT TO REDRESS
This is the right to be
compensated for
misrepresentation,
shoddy goods or
unsatisfactory
services.
12. 7 - CONSUMER EDUCATION
This is the right
to acquire the
knowledge and
skills necessary
to be an
informed
customer.
13. 8 - RIGHT TO A HEALTHY ENVIRONMENT
This is the right to
live and work in an
environment that is
neither threatening
nor dangerous and,
which permits a life
of dignity and well-
being.
14. 8 BASIC RIGHTS OF A CONSUMER
1. RIGHT TO BASIC NEEDS
2. RIGHT TO SAFETY
3. RIGHT TO INFORMATION
4. RIGHT TO CHOOSE
5. RIGHT TO REPRESENTATION
6. RIGHT TO REDRESS
7. RIGHT TO CONSUMER EDUCATION
8. RIGHT TO A HEALTHY ENVIRONMENT
15. P R O C E S S Q U E S T I O N
DO YOU AGREE IN THE SAYING:
CUSTOMER IS ALWAYS RIGHT?
WHY OR WHY NOT?
16. ACTIVITY
• ANSWER THE REFLECTIVE QUESTIONS OF PAGE
225 OF YOUR BOOK FOR 10 MINUTES.
• WRITE YOUR ANSWERS IN YOUR NOTEBOOK.
