Market review of the Finnish large and midsize organizations' Collaboration solutions, solution providers, environments and development trends.

1. Messaging & Collaboration
Market Snapshot
Finland

2. 2 © 2015 Business Technology Finland Oy. All rights reserved.
Biztech Company Introduction
• Conducting customer interviews on behalf of leading IT Manufacturers and Service
/ Solution Providers
• Three major differentiators:
1. Interviews conducted by professional consultants in personal meetings - instead of traditional
phone/web approach
2. Based on carefully designed and developed methodology, content package and backend system
3. Delivering tangible value as well to interviewed customers in form of “Assessment Report” and
“Benchmark Report”
• Standard model and content enables platform for comparison
• Operations up and running in four Nordic countries and Baltics
• High volume exercise  1.000+ 1 to 1 interviews annually

3. Quality approach …

4. 4 © 2015 Business Technology Finland Oy. All rights reserved.
BT Monitor Market Snapshot of
Messaging & Collaboration
• Information collection
– Biztech conducts extensive customer views with the ICT management of large and
midsize organizations in the Nordics and the Baltics
– Information in this Market Snapshot is based on those interviews with more than 600
Finnish organizations (March 2016)
• Solution environments
– Email, Web & Video conferencing, Digital Signage
• Market Snapshot
– A summary of the key solutions, solution providers, trends and development areas
– Supports in creating an overview of the solution market in the region
– Quick shortlist of the most potential solutions and solution providers

5. 5 © 2015 Business Technology Finland Oy. All rights reserved.
Content of this Market Snapshot
• Organizations interviewed by size & industry
• Solutions
– Market Shares in general level
– Most popular solutions
• Solution Providers
– Top Solution Providers
• Top trends in development projects

6. 6 © 2015 Business Technology Finland Oy. All rights reserved.
Market Analysis - Finland
Industry
5000+
1000+
500-999
250-499100-249
50-99
ORGANIZATIONS BY # OF
EMPLOYEES

7. 7 © 2015 Business Technology Finland Oy. All rights reserved.
Messaging platforms
MS
Exchange
74 %
MS Office
365
11 %
IBM
5 %
Google
3 %
Other
7 %
Operator
Mobile
service
76 %
Cisco
2 %
Microsoft
0 %
Other
22 %
E-MAIL TELEPHONY
Skype for
Business
55 %
MS Office 365
5 %
Skype
2 %
*As a
service
15 %
Other
23 %
MESSAGING

8. 8 © 2015 Business Technology Finland Oy. All rights reserved.
Top Solution Providers of Messaging
Microsoft
59 %
Fujitsu
9 %
TeliaSonera
6 %
Google
6 %
Elisa
6 %
Atea
3 %
Enfo
4 %
Tieto
3 %
Other
4 %

9. 9 © 2015 Business Technology Finland Oy. All rights reserved.
22%
14%
17%
14%
10%
5%
4%
New voice
messaging
solution
Telephone
exchange
services
Email Integration
between
solutions
Change to
service model
Enterprise Social
Network
Customer service
solutions
Messaging – What Next?

10. 10 © 2015 Business Technology Finland Oy. All rights reserved.
Web & Video conferencing
WEB Conferencing VIDEO Conferencing
Skype for
Business
64 %
Webex
6 %
Skype
8 %
MS Office
365
3 %
Adobe Connect
2 %
Citrix
GoToMeeting
2 %
Other
15 %
Cisco
17 %
Skype for
Business
24 %
Tandberg
6 %
* As a
service
20 %
Lifesize
5 %
Polycom
12 %
Skype
2 %
Other
14 %

11. 11 © 2015 Business Technology Finland Oy. All rights reserved.
14 %
11 %
6 %
6 %
5 %
3 % 3 %
2 %
Videra Microsoft TeliaSonera Praecom Cisco Atea Interoute Elisa
Top Solution Providers of Video conferencing

12. 12 © 2015 Business Technology Finland Oy. All rights reserved.
10%
15%
5%
9%
5% 5% 1% 1% 2%
Video conferencing – What Next?

13. 13 © 2015 Business Technology Finland Oy. All rights reserved.
Digital Signage – What Next?
15%
6%
16%
10%
1%
7%
4%
DS for internal
communication
DS for marketing Adding targets /
units
Content
management
solution
Change to
service model
Replacing video
projectors
Interactive
presentation
devices