1. BIANCIA ANDREWS
bianciaandrews@gmail.com
(586)3439850
LINKED-IN : BIANCIAANDREWS
SUMMARY
Professional customer service skills; interpersonal communication skills both written and verbal, reliable with a good work ethic, very
eager to assist customers assuring complete customer satisfaction upon every interaction; outstanding time management skills, ability
to multitask, ensuring all call resolution in a timely manner; providing the highest quality and performance; excellent troubleshooting
and problem solving, possess great attention to detail, ability to work unsupervised and under pressure; organize and maintain
confidentiality of customers, patient, or clients information in all aspects of my field and follow rules and regulations of company
policy.
EDUCATION AND TRAINING
Oakland School Technical Campus Southeast Royal Oak, MI
Core Certificate: Business, Management, Marketing & Technology
Ross Medical Center Madison Heights MI Anticipated Graduation September 2015
Medical Insurance Billing and Office Administration Certificate
SKILLS
Coding
ICD-9
ICD-10
CPT
HCPCS
CPR Certified
Medicare
Medicaid
Tricare
Worker's Compensation
Medical Terminology
Anatomy and Physiology
Insurance Billing
Blue Cross Blue Shield
Commercial Carriers
Vital signs
Practice Management and
EHR software
Clinic works
APPLICATIONS
Familiar with Microsoft Excel, Microsoft Word, Outlook, Internet, Power Point, Access
PROFESSIONAL EXPERIENCE
DIGESTIVE HEALTH ASSOCIATE –EXTERNSHIP
WARREN MI
Minacs Corporation Minacs
Technical Support 06/2014 – 01/2015
Southfield
• Assisted customers with troubleshooting there product devices for (MacBook, IPhone, IPod, IPad, and IMac) from oldest to latest
devices over the phone
• Providing excellent customer service by utilizing my strong problem solving skills to resolve any Apple product related issues.
• Troubleshooting the apple connections, IP Address, configuration is supported, port to DVI adapter is properly connected, modes are
supported by Apple product.
• Assisted customers on how to reset there device or detect displays
• Scheduled appointment with the Genius Bar after exhausting out all resources
Waitress 03/2014 - 06/2014
Leo’s Coney Island

2. Oak Park
Cashier 01/2013-06/2013
Five Below
Detroit
VOLUNTEER EXPERIENCE
Children’s Church Aide Nursery church aide 07/2012 – 08/2012
Hartford Memorial Baptist Church
Assisted toddlers in restroom, engaged children in various activities, prepared snacks and beverages, helped children with belonging to
get them ready for departure.
Receptionist 7/2009 – 9/2009
Henry Ford Hospice
Greeted visitors and family members with a pleasant and professional manner . Screened and directed visitors and family member's
incoming calls and to patients rooms. Excellent written and verbal communication skills with the ability to manage multi-line phone
system 10-12 lines. Interacted on a professional level with visitors, family members, and all levels of staff maintaining confidentiality
of patient information. Organized filing system for staff members to have easy access to patient charts. Able to operate all office
equipment.