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PORTFOLIO
UX Specialist
Bhuvana Narayanamurthy, PhD
Portfolio 2015
bhuvana.murthy@gmail.com
Cell: 202-615-1235
www.linkedin.com/in/bhuvananarayanamurthy
The Ingredients of a Good User Experience
Contents
The Ingredients of UX Process Page #
Consistency in UI: Style Guide
Accessibility Compliance: Style Guide
Accessibility Compliance: Designs
Reduced Cognitive Load
Visible Content Areas
Responsive Design
Easy Data Consumption: Dashboards
Faceted Search
Usability Testing & Research
Conclusion
1
2
3
4-5
6
7-8
9-10
11
12
13
Note: Due to space constraints basic artifacts like Personas, User Journeys, Test Protocols and Test Scripts are NOT showcased here.
Consistency in UI: Style Guide
Style Guide for Talent Central
Created by CEB Talent Central Team
Date May 27th, 2015
Version
:
:
:
2.2.1
Main Colors
Section II: Colors
Reports
Progress Bar
The colors used for reports are a set of special colors
developed for Talent Central. They are not part of CEB branding
guidelines.
RecommendedNot Recommended
88, 166, 24187, 19, 62 255, 210, 0
127, 214, 247 0, 174,239 10, 63, 107
127, 214, 247 127, 214, 247 127, 214, 247
127, 214, 247 127, 214, 247 127, 214, 247
255,255,255 242, 242, 242 196, 196, 196 138, 138, 140 77, 77, 79 0, 0, 0
Neutrals
Primary Actions
(color in the middle is Primary Blue)
Supportive Actions
(color in the middle is Primary Mint)
Skipped/Incomplete Actions
(opposite of primary actions)
(color in the middle is Primary Gold)
Primary colors can be used in a“standalone”manner. The darker and lighter shades can be used ONLY
along with the primary color of the SAME family. E.g., use dark/light blue ONLY with primary blue.
Style Guide for Talent Central
Created by CEB Talent Central Team
Date May 28th, 2015
Version
:
:
:
2.2.1
UI Elements
Headers
Section III: UI Elements
Header 1: Page Titles
Header 2: Section Heading
Proxima Nova; Bold; 30 px
Proxima Nova; Semibold; 24 px
Header 3: Section Heading
Proxima Nova; Semibold; 22 px
Body Text
An Assessment Profile is a set of assessments that are saved to be
used to assess the same or similar roles. This helps to ensure
consistency across your hiring process.
Duplicating a project allows you to maintain consistency in assessing
similar job openings.
To duplicate a project, navigate to that project. The action to duplicate
the project will be available.
Black; Proxima Nova; Regular; 14 px
Table Titles
Table Title
Proxima Nova; Semibold 24 px
Logo Display
The CEB logo needs to be displayed on a white background. If the logo is
part of a header, the entire header needs to be white.
Web
Mobile
The CEB logo needs to be displayed on a white background.
Main Navigation Bar
The main navigation bar is displayed in Dark Blue (RGB: 10,63,107). The tabs are displayed in Primary Blue (RGB: 0, 174, 239). Selected tabs have a
white background with Primary Blue text. Down arrows, wherever used, are solids, in Primary Blue.
The main navigation bar should NOT be hidden at any time during the users’experience.
All colors MUST be used at 100% opacity. Exceptions to this rule are Style Guide-specified-us.
Home Page Manage Review DashboardCreate New
Project Name Created by Invited Completed Deadline Date Created Date
Column Titles (across Talent Central)
Proxima Nova; Semibold; 18 px
1
To develop consistency in the Ui of the application
Need
Process
Analysis of existing assets, including past work by a
Design Studio
Extensive interviews with stakeholders on the
product team and UI development team
People
Product Team
UI development team
Created a Style Guide
Solution
Managed all its subsequent versions single-handed-
Accessibility Compliance: Style Guide
Accessibility Styles: Black/White
Created by CEB Talent Central Team
Date May 28th, 2015
Version
:
:
:
2.2.1
UI Elements
Headers
Section III: UI Elements
Header 1: Page Titles
Header 2: Section Heading
Proxima Nova; Bold; 30 px
Proxima Nova; Semibold; 24 px
Header 3: Section Heading
Proxima Nova; Semibold; 22 px
Body Text
An Assessment Profile is a set of assessments that are saved to be
used to assess the same or similar roles. This helps to ensure
consistency across your hiring process.
Duplicating a project allows you to maintain consistency in assessing
similar job openings.
To duplicate a project, navigate to that project. The action to duplicate
the project will be available.
Black; Proxima Nova; Regular; 14 px
Table Titles
Table Title
Proxima Nova; Semibold 24 px
Logo Display
The CEB logo needs to be displayed on a white background. If the logo is
part of a header, the entire header needs to be white.
Web
Mobile
The CEB logo needs to be displayed on a white background.
Main Navigation Bar
The main navigation bar is displayed in Dark Blue (RGB: 10,63,107). The tabs are displayed in Primary Blue (RGB: 0, 174, 239). Selected tabs have a
white background with Primary Blue text. Down arrows, wherever used, are solids, in Primary Blue.
The main navigation bar should NOT be hidden at any time during the users’experience.
All colors MUST be used at 100% opacity. Exceptions to this rule are Style Guide-specified-us.
Home Page Manage Review DashboardCreate New
Project Name Created by Invited Completed Deadline Date Created Date
Column Titles (across Talent Central)
Proxima Nova; Semibold; 18 px
Accessibility Style Guide: White on Black
Accessibility Styles: Off-White/Black
Created by CEB Talent Central Team
Date May 28th, 2015
Version
:
:
:
2.2.1
UI Elements
Headers
Section III: UI Elements
Header 1: Page Titles
Header 2: Section Heading
Proxima Nova; Bold; 30 px
Proxima Nova; Semibold; 24 px
Header 3: Section Heading
Proxima Nova; Semibold; 22 px
Body Text
An Assessment Profile is a set of assessments that are saved to be
used to assess the same or similar roles. This helps to ensure
consistency across your hiring process.
Duplicating a project allows you to maintain consistency in assessing
similar job openings.
To duplicate a project, navigate to that project. The action to duplicate
the project will be available.
Black; Proxima Nova; Regular; 14 px
Table Titles
Table Title
Proxima Nova; Semibold 24 px
Logo Display
The CEB logo needs to be displayed on a white background. If the logo is
part of a header, the entire header needs to be white.
Web
Mobile
The CEB logo needs to be displayed on a white background.
Main Navigation Bar
The main navigation bar is displayed in Dark Blue (RGB: 10,63,107). The tabs are displayed in Primary Blue (RGB: 0, 174, 239). Selected tabs have a
white background with Primary Blue text. Down arrows, wherever used, are solids, in Primary Blue.
The main navigation bar should NOT be hidden at any time during the users’experience.
All colors MUST be used at 100% opacity. Exceptions to this rule are Style Guide-specified-us.
Home Page Manage Review DashboardCreate New
Project Name Created by Invited Completed Deadline Date Created Date
Column Titles (across Talent Central)
Proxima Nova; Semibold; 18 px
Accessibility Styles: Yellow/Blue
Created by CEB Talent Central Team
Date May 28th, 2015
Version
:
:
:
2.2.1
UI Elements
Headers
Section III: UI Elements
Header 1: Page Titles
Header 2: Section Heading
Proxima Nova; Bold; 30 px
Proxima Nova; Semibold; 24 px
Header 3: Section Heading
Proxima Nova; Semibold; 22 px
Body Text
An Assessment Profile is a set of assessments that are saved to be
used to assess the same or similar roles. This helps to ensure
consistency across your hiring process.
Duplicating a project allows you to maintain consistency in assessing
similar job openings.
To duplicate a project, navigate to that project. The action to duplicate
the project will be available.
Black; Proxima Nova; Regular; 14 px
Table Titles
Table Title
Proxima Nova; Semibold 24 px
Logo Display
The CEB logo needs to be displayed on a white background. If the logo is
part of a header, the entire header needs to be white.
Web
Mobile
The CEB logo needs to be displayed on a white background.
Main Navigation Bar
The main navigation bar is displayed in Dark Blue (RGB: 10,63,107). The tabs are displayed in Primary Blue (RGB: 0, 174, 239). Selected tabs have a
white background with Primary Blue text. Down arrows, wherever used, are solids, in Primary Blue.
The main navigation bar should NOT be hidden at any time during the users’experience.
All colors MUST be used at 100% opacity. Exceptions to this rule are Style Guide-specified-us.
Home Page Manage Review DashboardCreate New
Project Name Created by Invited Completed Deadline Date Created Date
Column Titles (across Talent Central)
Proxima Nova; Semibold; 18 px
2
The product required Accessibility Compliance; no
standards existed before I started on the project
Need
Solution
Created Style Guides for the 3 most commonly used
contrast options
Managed all the subsequent versions single-hand-
Process
Conducted discussions with National Agencies like
the American Federation of the Blind
Worked with a UK based firm to ensure
Accessibility standards
Did extensive research on WCAG 2.0 standards and
508 requirements
People
4 National Agencies
A UK-based firm
WebAIM
Accessibility Compliance: Designs
13 of 20
Forestry Department
(Pine Plantation Area)
45m
Test Time Remaining
0 10 20 30 40 50 60
0
5
10
15
Year
Pine Plantation Area (000s of hectares)
13.2 16.5 16.9 5.2
1.0
13.8 17.5 17.3 6.1
12.5 19.7 15.7 6.9
11.7 20.3 16.5 6.9
1.3
1.0
2.2
Seedlings (0-2 years)
Maturing (7-20 years)
Old-growth forest (50+)
Saplings (3-6 years)
Harvestable (21-50 years)
Accessibility Help Exit
3
Requirement to implement Accessibility principles in
charts and graphs
Need
Created three sets of designs for charts/graphs and
tables to accommodate the three contrast options
Solution
People
A UK-based firm
Process
Chose web-compliant colors and tested them using
online contrast checkers
Created patterns to go with those colors to be used
in charts and graphs
Had the designs vetted and approved by a
UK-based firm
Reduced Cognitive Load
Before
4
Users found the Create Project process difficult to use
and navigate through because:
Need
The workflow was non-linear; it created confusion
around how one part was related to another
There was too much white-space; the information
was too spread-out; made it difficult for users to
understand how everything fit together
The“Save”button was named“Create Project”. So
users did not understand whether they were saving
a project or not
DashboardCreate New Manage ReviewHome Page
Search Site
English - US
AlertsTasks
99+ 99+
SELECT PRODUCTS
Total Number of Units Available: x
How would you like to select your products?
RESULTS SELECTED PRODUCTS
Total Number of Units Selected: b
1. Get from previous selections
Assessment Profiles
Recently Used Products
Job Profiles
NextSelect More Products
Individual Products
Functional Talent Audit
LIST VIEW
Advanced Search
Job Profiles
Job Profile 1
Assessment Profiles
Customer Service B2C
Functional Talent Audit
Functional Talent Audit FTA
Recently Used Products
Report 1
Select Products Invite Candidates Finish
© SHL 2014, a part of CEB - All rights reserved Accessibility | Privacy | Contact Us | CEB.SHL.com | Support
After
5
Proposed a 3-panel, stepped navigation approach that
guides users through the process; the solution
addressed all the problems identified.
Solution
People
Internal testers
Process
Conducted usability testing, recorded the screen
movements with audio
Shared the results with the product and
development teams
Proposed solution based on Communication princi-
ples and Psychology
Visible Content Areas
After
Before
6
The main navigation did not layout the features of the
product well.
Need
Proposed a solution that makes the different features
of the product visible on the main menu
Solution
People
Internal testers
Process
Referenced expert recommendations such as those
of the Nielsen-Norman group
Used feedback from Usability Testing conducted
internally
Used Axure to create a prototype
Responsive Design
© SHL 2014, a part of CEB - All rights reserved
Before you start, you may want to Understand More About Assessments.
You have 7 assessment(s) to complete by 7-30-2014.
Assessment Name Task Time NeededStatus Time Allowed What You Need
Assessment Home
Assessment Name Task Status Time Needed Time Allowed What You Need
.NET Framework Take Assessment
Take Assessment
Take Assessment
Take Assessment
Take Assessment
Take Assessment
Take Assessment
Accounts Payable
Assessment
Assessment
Assessment
Assessment
Assessment
Not Started
Not Started
Not Started
Not Started
Not Started
Not Started
Not Started
28 minutes
20 minutes
21 minutes
36 minutes
34 minutes
27 minutes
30 minutes
20 minutes
90 minutes
6 minutes
6 minutes
15 minutes
English - US
Help Accessibility Profile
Calculator
Calculator
Calculator
Calculator
Calculator
7
Content display for responsive design involved show-
ing all content, cluttering smaller interfaces; needed to
make content decisions.
Need
Proposed a solution that shows selective content
Solution
Process
Worked closely with the product manager for this
product
Used UX Best Practices & Communication
principles to decide what content to focus on
People
Product manager for the product
Prepare for Responsive Design
English - US
Help Accessibility Profile
Assessment Home
Before you start, you may want to Understand More About Assessments.
You have 7 assessment(s) to complete by 7-30-2014.
Assessment Name TaskAssessment Name Task Time Allowed
.NET Framework Take Assessment
Take Assessment
Take Assessment
Take Assessment
Take Assessment
Take Assessment
Take Assessment
Accounts Payable
Assessment
Assessment
Assessment
Assessment
Assessment
20 minutes
90 minutes
6 minutes
6 minutes
15 minutes
© SHL 2014, a part of CEB - All rights reserved
Designed by: ZQ | www.designbolts.com
Free Vector (.ai, .eps)
Mock Up
5
English - US
Help Accessibility Profile
© SHL 2014, a part of CEB - All rights reserved
Assessment Name Task
.NET Framework
Accounts Payable
Assessment
Assessment
Assessment
Assessment
Assessment
Assessment
Take Assessment
Take Assessment
Take Assessment
Take Assessment
Take Assessment
Take Assessment
Take Assessment
Take Assessment
Assessment Home
Before you start, you may want to
Understand More About Assessments.
You have 7 assessment(s) to complete by 7-30-2014.
Accessibility | Privacy | Contact Us | CEB.SHL.com | Support
8
Result
Content reworked for tablets
Content reworked for smart phones
Easy Data Consumption: Dashboards
Before
9
Need
Reports from legacy system needed to be re-imagined
for dashboards
The data was designed to be printed out as a report
in a .pdf format; needed to be reworked for a digital
interface
The data visualization did not follow current best
practices; it needed to be updated to reflect them
The design needed to be reworked to follow brand-
ing guidelines
ManageHome Page Create New Run ReportsDashboard Configure Reports
Search Site
© CEB 2015 - All rights reserved Accessibility | Privacy | Contact Us | CEB.SHL.com | Support
My MTM Course Performance & Impact Instructor Performance Process Effectiveness New
Overall L&D Performance (2014)
Year 2014
AverageRating
Net Promoter Score
-31%
+100-100 -31 0 50
Detractors
Passives
Promoters
0 50 100
56%
19%
25%
L&D Scorecard
Factors Current Rating
Return on Investment 4.1
Satisfaction 6.1
Learning Effectiveness 4.5
Job Impact 4.2
June 19th, 2015
Problem Courses: Job Impact
Trend (Last 12 Mo.)
.NET Fundamentals 3.4
.NET Advanced 2.6
MS Office 2.5
JAVA Advanced 2.3
PRINCE 2 5.1
Current RatingCourse Name
Show more
Job Impact by Business Unit
Business Unit Current Rating
Finance 4.2
Sales 4.5
Product Management 6.1
Engineering 3.2
HR 3.9
Show more
Current Rating
Problem Instructors: Job Impact
Instructor Trend (Last 12 Mo.)
Sean Larson 4.2
Jim Torbent 2.3
Sheila Mason 2.5
5.1
Eva Carmichael 5.1
1
3
5
7
DecNovOctSepAugJulJunMayAprMarFebJan
Benchmark = 6.0
Scrap Learning
Benchmark = 25%
6%
Scrap Learning percentage
is excellent!
After
10
Created 4 pre-configured dashboards for 4 different
user personas
Solution
Process
Created 4 different user personas based on
discussions with client-facing experts
Adapted Stephen Few’s ideas of Data
Visualization
Used my own expert knowledge of data and analy-
sis
People
Product manager for the product
Data Visualization expert
Faceted Search
Before
DashboardManage ReviewHome Page Create New
English - US
AlertsTasks
99+ 99+
Search Site
Projects to Review
Refine Your Results
Favorite Projects Created ByStatus
Search all results
Refine By:
Archived Created Deadline Date
Passed
Draft Projects In Progress
Search all results
First Name1 Last Name1
First Name2 Last Name2
First Name3 Last Name3
First Name4 Last Name4
Project Tags
Search all results
Location
Loc1
Loc2
Loc3
Products
You Selected: Status In Progress Created By FirstName2 LastName2 FirstName4 LastName4 Project Tags Location: Loc2
Search for projects to review
After
11
The filters section of Project Creation and
Management had dropdowns that had a long list of
items, sometimes running off the page; the
selections were displayed within the dropdown input
box
Need
Proposed a design for Faceted Search with a
dedicated section to display selections
Solution
People
Product manager for the product
Process
Used materials from UXPA 2015 Conference
Referenced Nielsen Norman Group’s
recommendations
Conducted online research for design inspiration
Created paper/pencil sketches to iterate
Usability Testing & Research
12
The existing design decisions had to tested to make
sure that the user experience was intuitive. But access
to the customer base was still in the process of being
worked out.
Need
Used internal users to conduct usability testing.
Solution
Process
Created test protocols and test scripts
Conducted testing, captured screen movements
through Camtasia Studio
Shared results with stakeholders
Created paper/pencil sketches to iterate
People
Product managers
Participants from various functions within the orga-
nization
Conclusion
for a GREAT User Experience!
13
UX ingredients such as those discussed above
are absolutely essential

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Bhuvana UX Portfolio_2015

  • 1. PORTFOLIO UX Specialist Bhuvana Narayanamurthy, PhD Portfolio 2015 bhuvana.murthy@gmail.com Cell: 202-615-1235 www.linkedin.com/in/bhuvananarayanamurthy
  • 2. The Ingredients of a Good User Experience
  • 3. Contents The Ingredients of UX Process Page # Consistency in UI: Style Guide Accessibility Compliance: Style Guide Accessibility Compliance: Designs Reduced Cognitive Load Visible Content Areas Responsive Design Easy Data Consumption: Dashboards Faceted Search Usability Testing & Research Conclusion 1 2 3 4-5 6 7-8 9-10 11 12 13 Note: Due to space constraints basic artifacts like Personas, User Journeys, Test Protocols and Test Scripts are NOT showcased here.
  • 4. Consistency in UI: Style Guide Style Guide for Talent Central Created by CEB Talent Central Team Date May 27th, 2015 Version : : : 2.2.1 Main Colors Section II: Colors Reports Progress Bar The colors used for reports are a set of special colors developed for Talent Central. They are not part of CEB branding guidelines. RecommendedNot Recommended 88, 166, 24187, 19, 62 255, 210, 0 127, 214, 247 0, 174,239 10, 63, 107 127, 214, 247 127, 214, 247 127, 214, 247 127, 214, 247 127, 214, 247 127, 214, 247 255,255,255 242, 242, 242 196, 196, 196 138, 138, 140 77, 77, 79 0, 0, 0 Neutrals Primary Actions (color in the middle is Primary Blue) Supportive Actions (color in the middle is Primary Mint) Skipped/Incomplete Actions (opposite of primary actions) (color in the middle is Primary Gold) Primary colors can be used in a“standalone”manner. The darker and lighter shades can be used ONLY along with the primary color of the SAME family. E.g., use dark/light blue ONLY with primary blue. Style Guide for Talent Central Created by CEB Talent Central Team Date May 28th, 2015 Version : : : 2.2.1 UI Elements Headers Section III: UI Elements Header 1: Page Titles Header 2: Section Heading Proxima Nova; Bold; 30 px Proxima Nova; Semibold; 24 px Header 3: Section Heading Proxima Nova; Semibold; 22 px Body Text An Assessment Profile is a set of assessments that are saved to be used to assess the same or similar roles. This helps to ensure consistency across your hiring process. Duplicating a project allows you to maintain consistency in assessing similar job openings. To duplicate a project, navigate to that project. The action to duplicate the project will be available. Black; Proxima Nova; Regular; 14 px Table Titles Table Title Proxima Nova; Semibold 24 px Logo Display The CEB logo needs to be displayed on a white background. If the logo is part of a header, the entire header needs to be white. Web Mobile The CEB logo needs to be displayed on a white background. Main Navigation Bar The main navigation bar is displayed in Dark Blue (RGB: 10,63,107). The tabs are displayed in Primary Blue (RGB: 0, 174, 239). Selected tabs have a white background with Primary Blue text. Down arrows, wherever used, are solids, in Primary Blue. The main navigation bar should NOT be hidden at any time during the users’experience. All colors MUST be used at 100% opacity. Exceptions to this rule are Style Guide-specified-us. Home Page Manage Review DashboardCreate New Project Name Created by Invited Completed Deadline Date Created Date Column Titles (across Talent Central) Proxima Nova; Semibold; 18 px 1 To develop consistency in the Ui of the application Need Process Analysis of existing assets, including past work by a Design Studio Extensive interviews with stakeholders on the product team and UI development team People Product Team UI development team Created a Style Guide Solution Managed all its subsequent versions single-handed-
  • 5. Accessibility Compliance: Style Guide Accessibility Styles: Black/White Created by CEB Talent Central Team Date May 28th, 2015 Version : : : 2.2.1 UI Elements Headers Section III: UI Elements Header 1: Page Titles Header 2: Section Heading Proxima Nova; Bold; 30 px Proxima Nova; Semibold; 24 px Header 3: Section Heading Proxima Nova; Semibold; 22 px Body Text An Assessment Profile is a set of assessments that are saved to be used to assess the same or similar roles. This helps to ensure consistency across your hiring process. Duplicating a project allows you to maintain consistency in assessing similar job openings. To duplicate a project, navigate to that project. The action to duplicate the project will be available. Black; Proxima Nova; Regular; 14 px Table Titles Table Title Proxima Nova; Semibold 24 px Logo Display The CEB logo needs to be displayed on a white background. If the logo is part of a header, the entire header needs to be white. Web Mobile The CEB logo needs to be displayed on a white background. Main Navigation Bar The main navigation bar is displayed in Dark Blue (RGB: 10,63,107). The tabs are displayed in Primary Blue (RGB: 0, 174, 239). Selected tabs have a white background with Primary Blue text. Down arrows, wherever used, are solids, in Primary Blue. The main navigation bar should NOT be hidden at any time during the users’experience. All colors MUST be used at 100% opacity. Exceptions to this rule are Style Guide-specified-us. Home Page Manage Review DashboardCreate New Project Name Created by Invited Completed Deadline Date Created Date Column Titles (across Talent Central) Proxima Nova; Semibold; 18 px Accessibility Style Guide: White on Black Accessibility Styles: Off-White/Black Created by CEB Talent Central Team Date May 28th, 2015 Version : : : 2.2.1 UI Elements Headers Section III: UI Elements Header 1: Page Titles Header 2: Section Heading Proxima Nova; Bold; 30 px Proxima Nova; Semibold; 24 px Header 3: Section Heading Proxima Nova; Semibold; 22 px Body Text An Assessment Profile is a set of assessments that are saved to be used to assess the same or similar roles. This helps to ensure consistency across your hiring process. Duplicating a project allows you to maintain consistency in assessing similar job openings. To duplicate a project, navigate to that project. The action to duplicate the project will be available. Black; Proxima Nova; Regular; 14 px Table Titles Table Title Proxima Nova; Semibold 24 px Logo Display The CEB logo needs to be displayed on a white background. If the logo is part of a header, the entire header needs to be white. Web Mobile The CEB logo needs to be displayed on a white background. Main Navigation Bar The main navigation bar is displayed in Dark Blue (RGB: 10,63,107). The tabs are displayed in Primary Blue (RGB: 0, 174, 239). Selected tabs have a white background with Primary Blue text. Down arrows, wherever used, are solids, in Primary Blue. The main navigation bar should NOT be hidden at any time during the users’experience. All colors MUST be used at 100% opacity. Exceptions to this rule are Style Guide-specified-us. Home Page Manage Review DashboardCreate New Project Name Created by Invited Completed Deadline Date Created Date Column Titles (across Talent Central) Proxima Nova; Semibold; 18 px Accessibility Styles: Yellow/Blue Created by CEB Talent Central Team Date May 28th, 2015 Version : : : 2.2.1 UI Elements Headers Section III: UI Elements Header 1: Page Titles Header 2: Section Heading Proxima Nova; Bold; 30 px Proxima Nova; Semibold; 24 px Header 3: Section Heading Proxima Nova; Semibold; 22 px Body Text An Assessment Profile is a set of assessments that are saved to be used to assess the same or similar roles. This helps to ensure consistency across your hiring process. Duplicating a project allows you to maintain consistency in assessing similar job openings. To duplicate a project, navigate to that project. The action to duplicate the project will be available. Black; Proxima Nova; Regular; 14 px Table Titles Table Title Proxima Nova; Semibold 24 px Logo Display The CEB logo needs to be displayed on a white background. If the logo is part of a header, the entire header needs to be white. Web Mobile The CEB logo needs to be displayed on a white background. Main Navigation Bar The main navigation bar is displayed in Dark Blue (RGB: 10,63,107). The tabs are displayed in Primary Blue (RGB: 0, 174, 239). Selected tabs have a white background with Primary Blue text. Down arrows, wherever used, are solids, in Primary Blue. The main navigation bar should NOT be hidden at any time during the users’experience. All colors MUST be used at 100% opacity. Exceptions to this rule are Style Guide-specified-us. Home Page Manage Review DashboardCreate New Project Name Created by Invited Completed Deadline Date Created Date Column Titles (across Talent Central) Proxima Nova; Semibold; 18 px 2 The product required Accessibility Compliance; no standards existed before I started on the project Need Solution Created Style Guides for the 3 most commonly used contrast options Managed all the subsequent versions single-hand- Process Conducted discussions with National Agencies like the American Federation of the Blind Worked with a UK based firm to ensure Accessibility standards Did extensive research on WCAG 2.0 standards and 508 requirements People 4 National Agencies A UK-based firm WebAIM
  • 6. Accessibility Compliance: Designs 13 of 20 Forestry Department (Pine Plantation Area) 45m Test Time Remaining 0 10 20 30 40 50 60 0 5 10 15 Year Pine Plantation Area (000s of hectares) 13.2 16.5 16.9 5.2 1.0 13.8 17.5 17.3 6.1 12.5 19.7 15.7 6.9 11.7 20.3 16.5 6.9 1.3 1.0 2.2 Seedlings (0-2 years) Maturing (7-20 years) Old-growth forest (50+) Saplings (3-6 years) Harvestable (21-50 years) Accessibility Help Exit 3 Requirement to implement Accessibility principles in charts and graphs Need Created three sets of designs for charts/graphs and tables to accommodate the three contrast options Solution People A UK-based firm Process Chose web-compliant colors and tested them using online contrast checkers Created patterns to go with those colors to be used in charts and graphs Had the designs vetted and approved by a UK-based firm
  • 7. Reduced Cognitive Load Before 4 Users found the Create Project process difficult to use and navigate through because: Need The workflow was non-linear; it created confusion around how one part was related to another There was too much white-space; the information was too spread-out; made it difficult for users to understand how everything fit together The“Save”button was named“Create Project”. So users did not understand whether they were saving a project or not
  • 8. DashboardCreate New Manage ReviewHome Page Search Site English - US AlertsTasks 99+ 99+ SELECT PRODUCTS Total Number of Units Available: x How would you like to select your products? RESULTS SELECTED PRODUCTS Total Number of Units Selected: b 1. Get from previous selections Assessment Profiles Recently Used Products Job Profiles NextSelect More Products Individual Products Functional Talent Audit LIST VIEW Advanced Search Job Profiles Job Profile 1 Assessment Profiles Customer Service B2C Functional Talent Audit Functional Talent Audit FTA Recently Used Products Report 1 Select Products Invite Candidates Finish © SHL 2014, a part of CEB - All rights reserved Accessibility | Privacy | Contact Us | CEB.SHL.com | Support After 5 Proposed a 3-panel, stepped navigation approach that guides users through the process; the solution addressed all the problems identified. Solution People Internal testers Process Conducted usability testing, recorded the screen movements with audio Shared the results with the product and development teams Proposed solution based on Communication princi- ples and Psychology
  • 9. Visible Content Areas After Before 6 The main navigation did not layout the features of the product well. Need Proposed a solution that makes the different features of the product visible on the main menu Solution People Internal testers Process Referenced expert recommendations such as those of the Nielsen-Norman group Used feedback from Usability Testing conducted internally Used Axure to create a prototype
  • 10. Responsive Design © SHL 2014, a part of CEB - All rights reserved Before you start, you may want to Understand More About Assessments. You have 7 assessment(s) to complete by 7-30-2014. Assessment Name Task Time NeededStatus Time Allowed What You Need Assessment Home Assessment Name Task Status Time Needed Time Allowed What You Need .NET Framework Take Assessment Take Assessment Take Assessment Take Assessment Take Assessment Take Assessment Take Assessment Accounts Payable Assessment Assessment Assessment Assessment Assessment Not Started Not Started Not Started Not Started Not Started Not Started Not Started 28 minutes 20 minutes 21 minutes 36 minutes 34 minutes 27 minutes 30 minutes 20 minutes 90 minutes 6 minutes 6 minutes 15 minutes English - US Help Accessibility Profile Calculator Calculator Calculator Calculator Calculator 7 Content display for responsive design involved show- ing all content, cluttering smaller interfaces; needed to make content decisions. Need Proposed a solution that shows selective content Solution Process Worked closely with the product manager for this product Used UX Best Practices & Communication principles to decide what content to focus on People Product manager for the product
  • 11. Prepare for Responsive Design English - US Help Accessibility Profile Assessment Home Before you start, you may want to Understand More About Assessments. You have 7 assessment(s) to complete by 7-30-2014. Assessment Name TaskAssessment Name Task Time Allowed .NET Framework Take Assessment Take Assessment Take Assessment Take Assessment Take Assessment Take Assessment Take Assessment Accounts Payable Assessment Assessment Assessment Assessment Assessment 20 minutes 90 minutes 6 minutes 6 minutes 15 minutes © SHL 2014, a part of CEB - All rights reserved Designed by: ZQ | www.designbolts.com Free Vector (.ai, .eps) Mock Up 5 English - US Help Accessibility Profile © SHL 2014, a part of CEB - All rights reserved Assessment Name Task .NET Framework Accounts Payable Assessment Assessment Assessment Assessment Assessment Assessment Take Assessment Take Assessment Take Assessment Take Assessment Take Assessment Take Assessment Take Assessment Take Assessment Assessment Home Before you start, you may want to Understand More About Assessments. You have 7 assessment(s) to complete by 7-30-2014. Accessibility | Privacy | Contact Us | CEB.SHL.com | Support 8 Result Content reworked for tablets Content reworked for smart phones
  • 12. Easy Data Consumption: Dashboards Before 9 Need Reports from legacy system needed to be re-imagined for dashboards The data was designed to be printed out as a report in a .pdf format; needed to be reworked for a digital interface The data visualization did not follow current best practices; it needed to be updated to reflect them The design needed to be reworked to follow brand- ing guidelines
  • 13. ManageHome Page Create New Run ReportsDashboard Configure Reports Search Site © CEB 2015 - All rights reserved Accessibility | Privacy | Contact Us | CEB.SHL.com | Support My MTM Course Performance & Impact Instructor Performance Process Effectiveness New Overall L&D Performance (2014) Year 2014 AverageRating Net Promoter Score -31% +100-100 -31 0 50 Detractors Passives Promoters 0 50 100 56% 19% 25% L&D Scorecard Factors Current Rating Return on Investment 4.1 Satisfaction 6.1 Learning Effectiveness 4.5 Job Impact 4.2 June 19th, 2015 Problem Courses: Job Impact Trend (Last 12 Mo.) .NET Fundamentals 3.4 .NET Advanced 2.6 MS Office 2.5 JAVA Advanced 2.3 PRINCE 2 5.1 Current RatingCourse Name Show more Job Impact by Business Unit Business Unit Current Rating Finance 4.2 Sales 4.5 Product Management 6.1 Engineering 3.2 HR 3.9 Show more Current Rating Problem Instructors: Job Impact Instructor Trend (Last 12 Mo.) Sean Larson 4.2 Jim Torbent 2.3 Sheila Mason 2.5 5.1 Eva Carmichael 5.1 1 3 5 7 DecNovOctSepAugJulJunMayAprMarFebJan Benchmark = 6.0 Scrap Learning Benchmark = 25% 6% Scrap Learning percentage is excellent! After 10 Created 4 pre-configured dashboards for 4 different user personas Solution Process Created 4 different user personas based on discussions with client-facing experts Adapted Stephen Few’s ideas of Data Visualization Used my own expert knowledge of data and analy- sis People Product manager for the product Data Visualization expert
  • 14. Faceted Search Before DashboardManage ReviewHome Page Create New English - US AlertsTasks 99+ 99+ Search Site Projects to Review Refine Your Results Favorite Projects Created ByStatus Search all results Refine By: Archived Created Deadline Date Passed Draft Projects In Progress Search all results First Name1 Last Name1 First Name2 Last Name2 First Name3 Last Name3 First Name4 Last Name4 Project Tags Search all results Location Loc1 Loc2 Loc3 Products You Selected: Status In Progress Created By FirstName2 LastName2 FirstName4 LastName4 Project Tags Location: Loc2 Search for projects to review After 11 The filters section of Project Creation and Management had dropdowns that had a long list of items, sometimes running off the page; the selections were displayed within the dropdown input box Need Proposed a design for Faceted Search with a dedicated section to display selections Solution People Product manager for the product Process Used materials from UXPA 2015 Conference Referenced Nielsen Norman Group’s recommendations Conducted online research for design inspiration Created paper/pencil sketches to iterate
  • 15. Usability Testing & Research 12 The existing design decisions had to tested to make sure that the user experience was intuitive. But access to the customer base was still in the process of being worked out. Need Used internal users to conduct usability testing. Solution Process Created test protocols and test scripts Conducted testing, captured screen movements through Camtasia Studio Shared results with stakeholders Created paper/pencil sketches to iterate People Product managers Participants from various functions within the orga- nization
  • 16. Conclusion for a GREAT User Experience! 13 UX ingredients such as those discussed above are absolutely essential