1. BHAVESH K. JOSHI
ADDRESS:-
B-8 Poonam Park,
NR. MUNICIPAL MARATHI SCHOOL,
DAXINI, MANINAGAR,
AHMEDABAD-380008.
CONTACT No:- +91-9033890694, +91-9574350342
Email ID:- joshi.bhavesh91@gmail.com
DOB: 28-06-1991
CAREER OBJECTIVE:-
To work with a sense of devotion in an environment that promotes learning and
upgrading knowledge in different areas so that I can grow professionally and contribute
to organization operation for optimum efficiency and quality .
TECHNICAL QUALIFICATION:-
Completed Three Year Diploma In Electronics & Communication Engineering From
VPMP POLYTECHNIC, Nr. I.T.I., SECTOR-15, GANDHINAGAR-382015
Completed Three Year Bachelor Degree In Electronics & Communication
Engineering From NARNARAYAN SHASTRRI INSTITUTE OF TECHNOLOGY,
JETALPUR, AHMEDABAD-382427.
EDUCATIONAL QUALIFICATION:-
QUALIFICATION SCHOOL/
COLLEGE
BOARD MARKS YEAR
S.S.C. (10th) NELSON
HIGHER
SECONDARY
SCHOOL
G.S.E.B.(GUJARAT) 80.43% 2006
H.S.C. (12th) NELSON
HIGHER
SECONDARY
SCHOOL
G.H.S.E.B.(GUJARAT) 62.40% 2008
DIPLOMA IN
E.C. ENGG.
VPMP
Polytechnic,
Gandhinagar
(LDRP Campus)
GUJARAT
TECHNOLOGICAL
UNIVERSITY (GTU)
(GUJARAT)
8.67 CPI
(GRADING
SYSTEM )
2011
B.E. IN E.C.
ENGG
NARNARAYAN
SHASTRI
INSTITUTE OF
TECHNOLOGY,
JETALPUR
GUJARAT
TECHNOLOGICAL
UNIVERSITY (GTU)
(GUJARAT)
8.07 CGPA
(GRADING
SYSTEM)
2014

2. PROJECTS DONE:-
 Real time clock using 4051 microcontroller.
 Water level indicator.
 Smart vehicle tracking system using AVR controller
COMPUTER SKILLS:
 Application Package : M.S. Office, M.S. Word.
 Computing Skills : Keil u Vision, PCB Artist, Xillinx.
TRAINING UNDERTAKEN:
 Embedded C.
 Interfacing of Micro-controller boards of ARDUINO, 8051, PIC ARM
LPC 2148 controller.
 Professional development tools like Keil IDE, Proteus Simulator, MPLAB
IDE, Orcad PCB Designing.
Work Experience:
 Company Name: Vodafone India Services Pvt Ltd. (27th
Januray 2015 – 24th
May 2015)
 Designation: Junior Executive In Web Chat UK Process
Key Responsibilities:
1) I used to handle the chats and resolve customer queries over the phone/Chat.
2) Also need to document the account with appropriate notes post every interaction.
3) Used to provide the end-to-end solutions to the customer regarding their queries.
4) Key Delivery on NPS, Quality and efficiency metrics, Internal and External CSAT,
Customer Interaction, needs to be a Team Player, suggest process improvements, etc.

3.  Company name: GROFERS India Pvt Ltd. (25th
May – Present)
 Designation: Assistant Operation Manager (May’2015-March’2015)
 Designation: Operation Manager (Promotion)(April’2016-Present)
Key Responsibilities:
I used to handle several departments in GROFERS
1) Customer Relationship Management:
i) Manage and lead a team by ensuring end-to-end management of orders; from
order initiation to the final delivery
ii) Train team members for providing an exceptional customer experience
iii) Order tracking for on-time delivery and resolving operation issues.
iv) Act as a collaborator with our Technology and Operations teams
v) Work in a high-paced dynamic environment and completing tasks that require
a strong attention to detail and ability to work under tight deadlines.
vi) Ensuring proper collaboration among multiple delivery fulfilment centers.
2) Fulfilment Center:
i) To handle the team of the 10-15 Field Executives i.e. delivery boys.
ii) To assign the order to the delivery boy and make sure that the delivery is done
in 90 minutes.
iii) To track the delivery of the order.
iv) To maintain the COD.
v) To maintain the dashboard of the orders.
3) Procurement Department:
i) Used to look after the purchase of the delivery bags, non-woven bags, fruits
and vegetables cartons, waist pouch, etc.
ii) Used to also look after the procurement of the products that are require by the
marketing team in the events.
4) Value Store (Warehouse):
i) To manage the inward and outward of the inventory.
ii) To count the inventory on weekly basis.
iii) To procure the goods i.e. 1700 SKU in the Value Store.
iv) To make the co-ordination between the Value Store and the Fulfillment
center.
v) To look after the purchase of the entire inventory of the Value Store.

4. 5) Management Information System (MIS):
i) To manage the invoicing data of entire city.
ii) To track the record of each and every order placed.
iii) To make the PNL reports of entire city.
iv) To make the reports those are required by the City Head.
v) To co-ordinate with the Fulfilment Centers and resolve their that are being
faced by them.
vi) Also, I look after the Field Executives (FE) of Ahmedabad which are on 3rd
party payroll. Like their, salary, conveyance, issues, etc.
PERSONAL PROFILE:
Sex Male
Marital Status Single
Languages Hindi, English, Gujarati, Kutchi, Sindhi
Strengths Hard Working, Eager to know about new discoveries, ability to
adjust with environment, ready to work anywhere in India
Hobbies Cricket, To work on electronics circuits, To read about new
inventions on science
DECLARATION:-
I here by declare that the information furnished above is correct to the best of my
knowledge.
Place: Ahmedabad.
Signature : Bhavesh K. Joshi