Con1169 office depot scm cloud mbx session

Office Depot’s Supply Chain
Modernization by Leveraging
Oracle’s SCM Cloud
(CON1169)
Las Vegas, 21st-MAR-2019

2
Table of Contents
Capgemini’s Company Overview
Office Depot’s Company Overview
Office Depot’s IT Landscape
Implementation Scope, Approach & Timeline
Genesis of SCM Project Modernizations & Key Benefits
Challenges, Gaps and Lessons Learned
Office Depot’s initiated Oracle SCM Cloud ERs List
Q & A

3© Capgemini 2018. All rights reserved |Presentation Title | Author | Date
Capgemini’s Overview

Capgemini Group is one of the World’s Largest
Management and IT Consulting Companies
Group Revenue for 2018:
8%
16%
20%
26%
30%
Asia/Pacific & Latin…
UK & Ireland
France
Rest of Europe
North America
$15 billion
200,000 people
worldwide working
together as one team
Capgemini is
present in more
than 40 countries
and more than
120 nationalities
4%
60%
21%
15%
Revenue
by Business
Consulting Services Application Services
Local Professional
Services
Other Managed
Services
Our Group Revenue One Team
Our Global Services
Cover These Businesses
Broad Experience in
Key Industry Sectors
11%
26%
17%4%
19%
7%
16%
Revenue
by Industry
Consumer Products, Retail,
Distribution & Transportation
Telecom, Media & Entertainment
Manufacturing, Automotive &
Life Sciences
Others
Public Sector
Financial
Services
Energy, Utilities
and Chemicals
Since 2010 we have partnered with MIT
“Leading Digital” was released in 2014 out of 3 years of research
2010-2011
Digital Transformation
Framework
2011-2012
Performance
2012-2013
Execution
2018
Refresh Survey
Research
themes
Objectives
Research
Fashionistas Digital Masters
ConservativesBeginners
Define “Digital Mastery”
Performance/Sector
Maturity/DNA
Uncover execution
Challenges
What has changed
in 6 years?
160 in-depth interviews in
50 companies
400 companies surveyed in 30
countries (5 continents)
11 industries benchmarked
>2,500 Companies
globally
External survey
Interviews
Internal survey
Recent Capgemini Acquisitions in Digital
Platinum & Cloud Premier partner and recognized Cloud Excellence
Implementer with 16 advanced specializations
15,000+ Oracle trained resources 70% Oracle certified
1,000+ trained and certified Oracle Cloud Resources

Office Depot founded in 1986
The growth strategy in the years to follow was
realized by many acquisitions
Office Depot, Inc. is a leading integrated business-to-business (B2B) distribution platform of business
services and supplies, products and technology solutions with approximately 1,350 stores, online presence,
and dedicated sales professionals and technicians to small, medium and enterprise businesses. Through its
banner brands Office Depot®, OfficeMax®, CompuCom® and Grand&Toy®, as well as others, the
Company offers its customers the tools and resources they need to focus on their passion of starting,
growing and running their business.

Office Depot’s IT Landscape

A Step Forward in our Transformation Journey

Reduce Total Cost of Ownership for IT systems and platforms
Enable Innovation & Growth by leveraging advanced Cloud technologies
Reduce our current datacenter footprint over next 3 – 5 years
Migrate off the mainframe and AS/400 over next 3 – 5 years
Cloud first mentality to empower our business and take advantage of vendor
investments and enhanced cloud functionality
Create strategic partnership with Oracle and System Integrator(s)
Office Depot IT Objectives
Strategic assessment of modernization and cloud approaches required
(Upgrades, Refreshes, Hosting, IaaS, PaaS, SaaS)

Oracle Applications Cloud Current State
PS 9.2
Upgrade
Hosting
HCM
Cloud
SaaS
Hyperion
Upgrade
ATOS IaaS
EPM
SaaS
EBS
Finance
ATOS
IaaS
EBS
Finance
Hosting
EBS
OM/SC
ATOS
IaaS
EBS
OM/SC
Hosting
Cloud ERP
SaaS
HR/Payroll
Finance
Planning
Finance
Supply Chain / Finance / Order
Mgmt/Service Contracts
Integrations
& Extensions

Office Depot Drop Ship Architecture Diagram
WWWBSD.NetSales Rep
Legacy Sales
Audit
Oracle SCM Cloud
Customer,Order&PMT
OM
PO
(B2B & CMK)
Vendor
Supplier
INV
OD B2B
PO
Oracle EBS On-Prem
AROM
PO APGL
iRec
PO
Audited Orders
Drop
Ship PO
Direct and
Contract,
Order,
Returns
& Payments
AWS/Elastic
Sales Audit
Drop-Ship
Customer,
Order & PMT
Custom
Tables
Cloud OM
PO Ack
Legacy Item Master
WMS
CreateNonCodeItem
VW ASN
EDI
EAI
Create/Update regular Drop-Ship and Non Code itemEAI
Trade
Match
Elementum
Drop-Ship PO Lookup
CE
EAI
EAI
EAI
PO
Legacy
Release 1
Release 2
Release 3
Legend
Snowflake
DW/BI
Supplier
Supplier
EAI
PO&ASN
BICC
ASN MFT
EAI
Legacy OM
PO
MFT
PO Cost Lookup
ASN

Implementation Timeline and Approach

Implementation Timeline
May (05/12/18) Jul (07/23/18) Oct (10/15/18)
Production
Release
▪ Full solution to enable
all types of Drop-Ship
Vendors
▪ Enhancement requests
based on MVP
▪ Final set of Reports
▪ Features/Process for
Desktop and Kitting
shipments enabled
▪ Drop ship Item Master
Integration
▪ Integration to
Datawarehouse
▪ Integration to
Elementum
▪ Supplier Integration
Release 3
▪ Release solution to Pilot
non-Tech Vendors
▪ PO# integration to
Legacy OM and Sales
Audit systems
▪ Enable EDI PO to
Vendor
▪ PO / Receipts sent from
SCM to EBS for
matching
▪ Stop PO & ASN to
Legacy
▪ Process ASNs into SCM
▪ PO Cost Lookup
Release 2 (MVP)
▪ Soft launch of
production SCM Cloud
with Order Integration
▪ Current business
process continues as
usual
▪ Sales Order &
Customers Integration
to SCM Cloud
▪ Sales Order Validations
for drop ship Orders.
▪ Generate Drop Ship
POs in SCM Cloud – no
EDI transmission to
vendors.
Release 1 (Soft Launch)
Production
Soft Launch

Genesis of Project SCM Modernizations & Key Benefits

SCM Cloud Key Benefits to Office Depot
DE-CENTRALIZED
DROP SHIPS
OPERATIONS
CUMBERSOMES
SALES AUDIT
PROCESS
NON STANDARD
CUSTOM
SOLUTIONS
TCO REDUCTION
BUSINESS CHANGE
IMPLEMENTATIONNON STANDARD
SYSTEMS
• Streamlined Drop Ship Fulfillment
in Oracle SCM Cloud
• Business Critical Sales Audit and
validation within Oracle OM Cloud
• Automated PO communication to
Supplier
• Order Revisions and Changes can be
done within OM Cloud
• Standard KPI and Analytical out of the
box Reporting
• Implementation of Oracle Order
Management and Procurement
Cloud
• Designing a best fit and simplified
drop shipment process
• Leveraging out of the box Order
Orchestration process to rapidly
achieve optimum performance and
minimizing risk of delay
• Soft Release and Pilot roll out as
a controlled start before rolling out
the solution across Office Depot
business
Objective
Standardize &
simplify
Transformation As
ONE Office Depot
Enable the
Foundation
▪ Real time Automation of
Order Capture from multiple
sales channels such as
Direct, EDI, Contract and
customer service into SCM
Cloud Order Management
▪ Improve operational
efficiency and analytical
capability
▪ Provide scalable and
simplified foundation
▪ Improve process efficiency
through automation of drop
ship fulfillment
▪ Improved automation for
efficiency gain and centralized
visibility of Sales Order and
Drop Shipment POs
• Office Depot was grappling with
expensive and heavily
customized Mainframe/AS400
Procurement, Inventory and Order
Management systems.
• Digitally disrupted retail market
and to modernize the aging
legacy system, Client selected
Oracle SCM Cloud to transform
their business functions to enable
Office Depot as modern-
connected-enterprise.
• To achieve the desired future state,
Office Depot implemented Order
Management Cloud, Purchasing
Cloud Service and Inventory
Cloud as a step-change for Drop-
Ship business solution.
• Office Depot and Capgemini led
implementation approach was
completely based on Agile and
sprint methodology.
Genesis Business Drivers Solution Delivered Benefit Realization

Implementation Methodology Example at Office Depot
Business process
workshop
Release Planning &
Sprint Rhythm
Define Value streams
Architecture
definition
Cloud familiarization
workshop
Strategy Definition
Sprint execution plan
Agile Orientation
Close ProjectCut-over/Go LiveGo / No Go
UAT execution
(Optional)
Hardening Sprint Hypercare Support
Migrate into
Production
Validate Data in
Production
Transition to
Production Support
Team
2 – 3 Weeks 12 – 16 Weeks 2 – 4 Weeks 1 – 2 Weeks 2 – 4 Weeks
Enterprise/ Org
Structure
Global Template
End to End
Business process
Bulk Data SetupsIdentify Interdependencies
Enterprise Org
Setups
Functional configuration
Integration
Integration
skeletons
Reports
Rationalization
Reports
Master Data Conversion Transaction Data Conversion
Solution BuildGAP Solution & POC
Functional Testing & Increment Demo Functional & Performance Testing
Foundational
Configuration
Core business
processes & Master
data
End to End
business processes
End-to-end
business process
with integrations
Optionalsprints
Sprint Two Sprint Three Sprint FourSprint One

Challenges, Gaps and Lessons Learned

Key Challenges and GAPs
SCM Modernization
Key GAPs Office Depot’s Workaround
Lack of Groovy scripts maturity level Office Depot’s retail business process warranted a complex groovy
script to enable functionalities examples:
• Sales Audit rules
• Validation rules based on the Order flow such as “if order is
in draft and sales amt > X, initiate order approval”
Workaround:
• Complex Sales audit rules are housed into legacy system
• Simpler rules are enabled in SCM Cloud
Additional information in Sales Order • Office Depot required Tender and Credit Card information to be
captured at the header and line level.
• Context sensitive EFFs have been defined as multi-rows EFFs are
not supported.
PO Header additional information EFFs are not available at the PO header level therefore, OD had to
use delimited (||) PO DFFs to capture multiple information
BPA Load No FBDI available thus manual workaround has been implemented.
Service mapping Not all OM attributes to be mapped via service mapping from OM to
PO – i.e. End Customer address therefore, additional mapping and
parsing warranted by integration layer development.

Lesson’s learned
• Based on the backlog, must identify gaps pro-actively, do not wait for sprint cycle to avoid
timeline impact
• The nature of retail centric business solution in cloud for OD warranted new Oracle development and
enhancement request. The development and enhancement cycle increased the lead time to get
standard resolution which in turn has impacted timeline
• Engage Oracle product development early in the implementation cycle (leverage ISM/CSM).
Oracle product development was instrumental to help and assist OD to find the alternate feasible
solution. Oracle development, OD and SI (Capgemini) had a weekly cadence to address strategic
issues related to the implementation
• Involve network security team to address topic such as whitelisting, SSO, vendor security assessment,
firewall assessment
• Familiarization of production cloning and resulting data masking need to avoid sensitive data breach
• Quarterly and Monthly patch requires pro-active planning. Regression plan is imperative for a
successful production upgrade
• Industrialization of the regression testing is much required for speed-to-value.

Office Depot’s initiated Oracle SCM Cloud ERs List

Office Depot’s Initiated Key Enhancement Requests List
ER Bug# Service SR Description Comments
27242242 Order Mgmt Data Masking - Customer Data PII elements masked for TCA entities. This includes customers and
suppliers/vendors.
Masking should not be limited to just person (employee) elements.
27451998 Order Mgmt ER - Create Service Contract from Sales Order (Order Management side) See related SR 3-16708531711
Will this capability exist in new Subscription Manager?
27283442 Order Mgmt UI for Failed Orders from Interface tables There is no UI to see failed sales orders in the interfaces table. As
a result, there is no way to make even minor corrections to the
staged data.
22311650 Supplier Need a web service details to get the Supplier details for given Supplier
Number
Need a web service details to get the Supplier details for given
Supplier Number
Need A Web Service Details To Get The Supplier Details For Given
Supplier Number (Doc ID 2376751.1)
Supplier Web Service Integration (Doc ID 2417122.1)
12551849 Order Mgmt WS - Lookup webservice in Oracle fusion cloud According to Doc ID 2074111.1 there is no web service to retrieve
lookup values.
This is basic functionality that is missing since 11/2015.
24976749 Order Mgmt Need to access Manage Order Extensible Flexfields(EFF) with multiple
rowsMultiple segments
Multi-row context EFF not being supported by Order Management.
Please track ER#24976749 for the multi-row context EFF support.
In regards to what we meant by multi-row context EFF, a multi-row
context allows to associate multiple sets of values with the same
object instance. For example, for a BOOK table, you could create a
multi row context named chapters that contains a segment for
chapter and a segment for number of pages. Multiple chapters can
then be associated with each book in the BOOK table.

Q & A

Photo
Bharti Tiwary
Director - Order Fulfillment and
Cloud SCM | Office Depot, Inc.
6600 N Military Trail | Boca Raton,
FL 33496
Office: 561.438.3297
| jaya.karanam@Office Depot.com
Jaya Karanam
Principal – Oracle Manufacturing &
SCM Cloud
273 Pasatiempo Lane, Suwanee-GA
30024
Office: 470.266.8592
Bharti.Tiwary@Capgemini.com
Photo

A global leader in consulting, technology services and digital transformation,
Capgemini is at the forefront of innovation to address the entire breadth of clients’
opportunities in the evolving world of cloud, digital and platforms. Building on its
strong 50-year heritage and deep industry-specific expertise, Capgemini enables
organizations to realize their business ambitions through an array of services from
strategy to operations. Capgemini is driven by the conviction that the business value
of technology comes from and through people. It is a multicultural company of
200,000 team members in over 40 countries. The Group reported 2017 global
revenues of EUR 12.8 billion.
About Capgemini
Learn more about us at
www.capgemini.com
This presentation contains information that may be privileged or confidential and
is the property of the Capgemini Group.
Copyright © 2018 Capgemini. All rights reserved.
People matter, results count.

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