1. HEADER
BEVERLY CRIDER
SUMMARY
CONTACT: bevcrider@gmail.com |(734)652-6732
Proactive andinnovative health careandadvocacyleaderwith a 20+-year trackrecordincultivating strong outcomes,including:
financialperformance,patientcare,patientand familysatisfactionand engagement, improvementskillsandstrengths, strategic
planning,operations,executive andboard education andstaff training,performanceimprovement,standards,andrevenue
cycles.
Additionalkey highlights:
- Successful grantwriter
- Extensive ManagementExperienceinPediatric HealthCareEnvironments
- ConsensusBuilder& Liaisonto ExecutiveTeams
- DeepKnowledgeofOrganizationalBehavior
- Expertise inBuildingPartnershipsNeededtoMove Initiatives Forward
- PublishedauthorandKeynote Speaker
Areas of focusinclude:
- Strategic Vision, Planning& Execution
- RelationshipandPartnershipBuilding
- Conductingfocusgroupstogainpatientand familyinsights
- Creatingandsustainingdynamic PatientandFamilyAdvisor networks
- ConflictResolutionand ConsensusBuilding
- Policyand Best PracticeDevelopment
- Financialand BudgetManagement
- Program Development,Funding
- Cross-FunctionalTeamLeadership
- Staff Recruitment&Training
EXPERIENCE
CONSULTANT|TRENTON,MI |2009– Present
Organization:Providing strategic consultationandtrainingonallaspectsof effective family-centeredcare.
Retainedfor various program andprojectneeds,includingdevelopmentoflongitudinalplansandcurriculum tointegratebest
practicesintopatientandfamilyengagementandthe facilitationofteam-trainingsessionstopatients/familymemberstoimprove
the planning,implementationandevaluationofcare.
Engagementsinclude:
Children’sHospitalofMichigan,PediatricEducationDepartment;longitudinalcurriculumonpatientandfamily-centeredcare.
Michigan DepartmentofHealthand Human Services,Children’sSpecialHealthCareServicesDivision;PlainLanguage
translation,implementationandtraining.

2. TheWayne State University Collegeof Nursing (2010-2014):
Designed,implementedandevaluated theLongitudinalFamilyFacultyexperienceforgraduate-levelPediatric Nurse
Practitioners.
MichiganDepartmentofCommunityHealth (2009-2014):
SystemsIntegration.Providedtrainingandtechnicalassistanceonpatientandfamily-centeredcareto13pediatricsitesand20Family
AdvisorsacrossMichigan.Conductedfocusgroupsandcoachedpediatricpracticestaffondevelopingmeaningfulpartnershipswith
patientsandtheirfamilies.
DMCCHILDREN’SHOSPITAL OF MICHIGAN |DETROIT, MI | 2004– 2015
DIRECTOR,PATIENTANDFAMILY-CENTEREDCARE
Organization:RecognizedbyUS News and WorldReportas oneof the Best Children'sHospitalsandas one of AmericasBest 25
Children’sHospitalsbyParents Magazine.
Leadinitiatives focusedon patient andfamily-centeredcareandpatientsatisfaction.Developed,implementedandmaintained
family-centeredcarepracticesandprogramshospital-wide.Drovenewagenda.Carefullylaidout changemanagementstrategy
to ensure criticalconsensusandcollaborationacrossalllevelsof stakeholders.
Played an integralrolein boostinghospital’spatientsatisfactionscoresandoverallreputationwithina competitivepediatric
marketas a result of these efforts.
Rolledout several newprogramsandinitiatives withinfirst 18 monthsof leadership.Key winsincluded:
- Establishedahospital-wideFamily-centeredCareAdvisoryCouncil (FAC),NICUFACanddepartment-levelFACstogather
ongoinginputfromfamiliesandestablishnewpolicy,proceduresandoperationsfocusedonfamily-centeredcare.
- Recruited,trainedandplaced>250patientandfamilyadvisors on 20hospitalcommittees.
- DevelopedandimplementedarobustfamilyfacultyHomeVisiting Program for pediatric residents.
- Built a "virtual" advisory groupof >950 familiesforoutreachandimmediatefeedbackonconsumerissues.
- Instituted a laser-focusedapproachtopatientcommunicationsandeducation.
- Provided trainingto physiciansandstaff to better understandthisnew dynamic andlevelof patientinteraction.
- Builtarapidresponseteam.RevampedCriticalCare/ICUvisitationpoliciestobetterservepatientsandtheirfamilies.
- Drove processimprovement,achievingprogressin12out of 12 metricsfor Patientand FamilyEngagement(MHA).
CHILDREN’SCHOICEOF MICHIGAN |DETROIT, MI| 1998– 2004
INTERIM HEALTHPLAN ADMINISTRATORANDMANAGER,FAMILY-CENTEREDSERVICES:
Organization:A specialhealthplan focused onthe specialtyneedsof children.
Developed,implemented andevaluatedfamily-centeredpolicies,practicesandbudgetsforChildren’sChoice,amanagedcare
program designedtomeetthe needsof childrenwithspecialhealthcareneeds. Managedgovernmental relationswiththestate
CSHCNprogram.
MICHIGANDEPARTMENT OF COMMUNITYHEALTH|LANSING,MI|1988– 1998
DIRECTOR,PARENT PARTICIPATIONPROGRAM,CHILDREN’SSPECIAL HEALTHCARESERVICES
Organization:Agencyresponsiblefor healthpolicyandmanagementofthe state's publiclyfundedhealthservicesystems
Michiganresidents.

3. Built an innovative program for integratingfamily-centeredhealthcareintopublic policy,creatinganationalmodelthatwas
replicatedacrossthenation.Developedandmonitoredannualbudgetsinexcessof $1M;managed12staff and 145 parent
volunteers.
Key highlightsinclude:
- Appointed PrincipalInvestigatorfor ProjectUPTOWN,UrbanParentsTogether,andOrganizingwithinNetworks.
- Obtainedandmonitored$1.1M infederalandprivate foundationgrantsand identifiedfundsto sustain grant activitiesbeyond
the fundingcycle,whichremainedinplaceuntil2012.
- Developeda matching andtrackingsystem for peer supportreaching>500familiesperyear.
- Createdwas has becomeanationalmodelforcreatingpartnershipsbetweenthose responsibleforadministeringservices
andthe peoplereceivingthoseservices.
ORGANIZATIONS
MichiganHealthandHospitalAssociation|Patient andFamilyEngagementAdvisory Council,Member,2015–Present
Patient andFamilyAdvisory Council,BeaumontTrenton |Co-chair,2015 –Present
Adult Well BeingServicesof Wayne County | Member,Boardof Directors,2013 – Present,
Medical ServicesAdvisory Council,MDHHS,MedicalServicesAdministration|Member,2011 –Present
NationalAdvisory Board, Institute for Family-CenteredCare |Member,1991 –Present
MichiganDepartmentofCommunityHealth,Children’sSpecialHealthCareServicesAdvisoryCommittee |Member,1998–Present
Societyfor Arts in Healthcare |2012ConferencePlanningCommittee andMember,2011–2012
MichiganAIDS Coalition| Boardof Directors,Vice President, 2010 – 2013
TitleVStrategic PlanningWorkgrouponFamilyPartnerships | Co-chair,2008 –2010
FamilyVoicesof Michigan |Member,1992 –2008and State Coordinator,2002–2003
Medical HomeLearningCollaborativeand NationalInstitutefor Children’sHealthQuality| Member,2002–2003
AAP, SectiononChildrenwithDisabilities| Executive CommitteeMember,1999–2005
NationalPolicyCenteron HealthCare FinancingforChildren withSpecialHealthCareNeeds,Institute for ChildHealthPolicy |
Member,Technical AdvisoryCommittee,1999 –2003
FamilyVoices| NationalBoardof Directors,Founder,Past President,1993– 2003
TheNationalPolicyCenterfor ChildrenwithSpecialHealthCareNeeds,JohnsHopkinsUniversity Advisory Group | Member,
1992– 1995
TaskForceonCulturalCompetenceforChildrenwithSpecial HealthCareNeeds | Member,1988 –1997
PRESENTATIONS
WashingtonState Departmentof Health,Family-CenteredCareandWorkingwith FamilyAdvisors, May2016
University of Massachusetts,Amherst, Collegeof Nursing,Patients, FamiliesandInterdisciplinaryCare,March2016
University of Michigan,FlintPhysicalTherapyDepartment,“MakingaDifference,Advocacy& Family-CenteredCare.”2012
MDCH,Medical HomeLeaningCollaborative,“From theFamilyPerspective.”2011
NationalAssociationof Children’sHospitalsandRelatedInstitutions,2010:
- “Family-CenteredRounds:ToolsforCollaborationandQuality.“
- “Patient andFamily-CenteredCare;FindingtheEvidence,HighlightingtheDisparities”.
Societyfor Pediatric Nursing,“Family/ProfessionalPartnerships:WhenPassionsCollide.”2010

4. 4th InternationalConferenceonPatientandFamily-CenteredCare,2009:
- “RelaxationonDemand:GuidedImageryandDistractiononVideo for Pediatric Patients,their Families,andCaregivers.”
- “FindingtheEvidence,HighlightingtheDisparities,A NationalCollaborativeforPatient and Family-CenteredCarein
Pediatric Settings.”
- “Colliding Passions:TheTruthaboutPatientandFamily/ProfessionalPartnerships.”
GreatLakes Chapter,Societyfor Pediatric Nursing“CollidingPassions,theTruthaboutFamily-Professional Partnerships.”2009
Societyfor Pediatric Nursing,“FamilyCenteredCare,We’re MakingProgress!”2005
AmericanAcademyof Pediatrics,NationalMedicalHomeandCATCHConference,Chicago,Illinois“MedicalHomesforUrban,
MinorityChildrenandYouth with SpecialHealthCareNeeds.”2004
InternationalConferenceonFamilyCenteredCare,Institute for FamilyCenteredCare, “Family-CenteredManagedCarefor
ChildrenwithSpecialHealthCareNeedsandtheir Families.”2003
AmericanPublic HealthAssociation,“FamilyCenteredCareCoordinationforChildrenwithSpecialHealth CareNeedsandtheir
Families.”2003
Southwest DevelopmentCenter,PhoenixArizona, “Early Intervention, It’s Not Just for ChildrenAnymore” and “Sleepingwiththe
Enemy, Strategies for Effective Parent/Professional Collaboration.”2003