Guest lecture of GuruScan at the Radboud University Nijmegen. About expertmanagement as the new knowledge management. GuruScan innovative expertmanagement.

1. GuruScan— know the expert —user friendly expert management Dion Slijp & Bart Verheijen – 9 december 2009

2. Agenda About us Knowledge vision Expert management GuruScan customers Case: TMC Technology  info@guruscan.nl  024-3603442

3. About Dion Slijp Dion Slijp business oriented & applied informatics Océ Technologies software development Océ Netherlands eMarketing  info@guruscan.nl  024-3603442

4. About Bart Verheijen Bart Verheijen organic chemistry management sciences Océ Technologies application research new business development  info@guruscan.nl  024-3603442

5. About GuruScan GuruScan first idea 2003 patent application 2006 company start 2008 launching customer 2009  info@guruscan.nl  024-3603442

6. GuruScan (1)  info@guruscan.nl  024-3603442 German? Henri nothing Piet 2 veel 1 weinig Henri has a questionaboutGerman, hisownknowledge level is none. “[employees] are roughly five times as likely to turn to a person for information as to an impersonal source” Tom Allen (MIT) Despite the fact Henri has noknowledgeonGerman, he starts a topic and does notask a questionbecauseheknowswho is knowledgeable.

7. GuruScan (2)  info@guruscan.nl  024-3603442 German? Anna Henri nothing Melanie Piet Referenties Niveau References Level 3 guru Anna 0 nothing Henri 1 guru Piet 1 Melanie 2 veel Klaar 1 Anna 1 weinig 0 niets Henri thinks Anna and Melanie mightbeable to help him. He refersthem in GuruScan. GuruScan sendsthisreferenceby email. Hereyoucansee the current status of thisknowledge topic.

8. GuruScan (3)  info@guruscan.nl  024-3603442 German? Anna Henri Pete expert nothing Sophie Melanie much Piet Referenties Niveau References Level 3 guru Anna 2 expert Anna 1 guru Piet 1 much Melanie 2 veel Klaar 0 nothing Henri 1 1 Pete 0 niets Jan 1 Sophie Anna & Melanie indicatetheirown level and makereferences. OnlyPete & Sophie receive a GuruScan email. Note the changes in the topic list below!

9. GuruScan (4)  info@guruscan.nl  024-3603442 German? Anna Henri Pete expert nothing little Sophie Melanie little much Piet Referenties Niveau References Level 3 guru Anna 3 expert Anna 1 guru Piet 2 much Melanie 2 veel Klaar 1 little Pete 1 weinig Sofie 1 little Sophie 0 niets Jan 0 nothing Henri Pete & Sophie indicatetheirown level and references. No emails are sent becausethey do notrefer to ‘new’ people. This topic is finishedfornow.

10. GuruScan (5)  info@guruscan.nl  024-3603442 German? Anna Henri Pete expert nothing little Sophie Melanie little French much Pete Referenties Niveau References Level 3 guru Anna 3 expert Anna expert 1 guru Piet 2 much Melanie 2 veel Klaar 1 little Pete 1 weinig Sofie 1 little Sophie 0 niets Jan 0 nothing Henri Petefeels a littlefrustrationhe does notknowaboutGerman. Thereforhe starts a new subject: French. He indicateshisown level and makesreferences. Use the power of informal social networks!

11. GuruScan results  info@guruscan.nl  024-3603442 Knowledgeguide

12. GuruScan results  info@guruscan.nl  024-3603442

13. Agenda About us Knowledge vision Expert management GuruScan customers Case: TMC Technology  info@guruscan.nl  024-3603442

14. GuruScan vision Knowledge resides in people Explicit & tacit inseparable Knowledge =ƒ(Information x ExperienceSkillAttitude) Mathieu Weggeman (2000)  info@guruscan.nl  024-3603442

15. GuruScan vision Knowledge sharing is interaction  info@guruscan.nl  024-3603442

16. GuruScan vision Knowledge processes support organizational strategy  info@guruscan.nl  024-3603442 “To be most effective, the KM strategy of an organization should be compatible with and developed inline with their business strategy.” Donald Hislop (2005)

17. Data - knowledge  info@guruscan.nl  024-3603442

18. Knowledge - performance  info@guruscan.nl  024-3603442

19. Agenda About us Knowledge vision Expert management GuruScan customers Case: TMC Technology  info@guruscan.nl  024-3603442

20. Expert management IST: Experts forced to fill database graveyards with explicit knowledge. SOLL: Just-in-time knowledge sharing of problem-owner and best expert.  info@guruscan.nl  024-3603442

21. Obstacles Knowledge How many people do you know? Dunbar number: 150  info@guruscan.nl  024-3603442

22. Obstacles Access No access is noknowledgesharing Attribute to the problem-owner  info@guruscan.nl  024-3603442

23. Obstacles Engagement Engagement is activelyhelping Attribute to expert in relation to the problem-owner  info@guruscan.nl  024-3603442

24. Obstacles Safety reputation, learning, diverging, competition, etc  info@guruscan.nl  024-3603442

25. Agenda About us Knowledge vision Expertmanagement GuruScan customers Case: TMC Technology  info@guruscan.nl  024-3603442

26. Customers  info@guruscan.nl  024-3603442

27. Result Find knowledge within the company Do not reinvent the wheel Connect departments and locations  info@guruscan.nl  024-3603442

28. Agenda About us Knowledge vision Expertmanagement GuruScan customers Case: TMC Technology  info@guruscan.nl  024-3603442

29. Case: TMC Technology Consulting & Engineering company TMC Group deploys over 460 highly educated employeneurs, specialists and consultants with various clients on a project basis.  info@guruscan.nl  024-3603442

30. TMC Structure  info@guruscan.nl  024-3603442 11 independent business cells

31. TMC Structure (2) Business cell 1 director 2 account managers 1 office manager 30 employeneurs  info@guruscan.nl  024-3603442

32. Developments Strong growth (100% in 2008) Largerbutloosercompany  info@guruscan.nl  024-3603442

33. Strategic challenges Help eachotherwithproblems Cross selling Sell the companynot the expert  info@guruscan.nl  024-3603442

34. GuruScan actions GuruScan pilot (100 participants) Generating awareness Export to knowledge matrix Knowledge network visualisation  info@guruscan.nl  024-3603442

35. GuruScan results 150+ topics and activeusage Clearexamples of addedvalue TMC’scustomers are impressed Pilotprolonged and extended  info@guruscan.nl  024-3603442

37. info@guruscan.nl

38. 06 19 342 603(Bart Verheijen)