12. 12
Making buildings better
Soft Landings
1.Adopt the entire process
2.Provide leadership
3.Set roles and responsibilities
4.Ensure continuity
5.Commit to aftercare
6.Share risk and responsibility
7.Use feedback to inform design
8.Focus on operational outcomes
9.Involve the building managers
10.Involve the end users
11.Set performance objectives
12.Communicate and inform
13. 13
Making buildings better
What clients and industry need now is a helpful degree of convergence
•On processes and procedures
•On training and technical support
•On terminology, on the cost benefits, on the contractual requirements
•In reporting procedures and risk management methods (in BIM)
•On definitions of operational outcomes and performance requirements
•On metrics for measuring success – both quantitative and qualitative
Government Soft Landings and BIM from 2016