Webinar 2014 10-22 How to integrate Solarwinds with Servicenow in 5 minutes

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In this presentation from our last webinar you will learn how eyeShare's bi-directional integration with SolarWinds Network Performance Monitor (NPM) can help you to manage alerts, reduce 'noise', create workflow actions to capture and acknowledge alerts in real-time by integrating with ServiceNow ticketing system.

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CMDB's can take years to build, and only seconds to break. It's been estimated that up to 85% of organizations attempting to build a CMDB fail, and one of the most egregious reasons is an overly manual approach. For example, what happens when assets are added/removed/updated in your network monitoring system, but those changes become too tedious to propagate manually to your ITSM platform? This webinar shows how IT Process Automation can ensure your CMDB is up-to-date, no matter how many sources it needs to synchronize with. We'll provide a live demonstration of how changes in the Solarwinds Network Configuration Manager are automatically synched with the CMDB in ServiceNow Helsinki.

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Ransomware makers have progressed from infecting individual users on a one-off basis to targeting whole organizations. Using advanced attack techniques like reconnaissance and credential abuse, they can infect many machines at once, bringing business operations to a screeching halt. To stop individual and network-wide attacks, organizations need a multi-layered defense that includes both detection and eradication. Join security experts from LightCyber and Ayehu as they discuss how to defeat ransomware. They will present a live demo of a ransomware attack and show how to quickly contain it with LightCyber + Ayehu. Attendees will learn: - Why targeted ransomware is more devastating and difficult to stop than traditional ransomware. - Methods to disrupt ransomware attacks and ward off extortionists. - How LightCyber + Ayehu work together to detect and mitigate ransomware threats. Presenters: - Kasey Cross, Sr. Product Manager, LightCyber - Guy Nadivi, Director, Business Development – North America, Ayehu - Peter Lee, Director, Professional Services, Ayehu

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Watch the webinar recording here- http://youtu.be/YpyI6RL4CGA You've heard about automating ticket creation in ServiceNow. Perhaps you've also heard that you can automate incident remediation for alerts generated outside ServiceNow. So is it worthwhile adding automation/orchestration on top of your ServiceNow instance? This webinar recording will answer this question, and provide examples of how automation can be deployed in your ServiceNow environment. For more information please visit us at: www.ayehu.com

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3. Company Background • Leading innovator of IT Process Automation Software • Founded in 2007, Headquarters in New Jersey • Concept born out of real customer need • Product first launched in 2009 • Flagship product: eyeShare™ IT Process Automation v4.6.1 slide 3© 2014 Ayehu Software Technologies, Ltd. All rights reserved.

8. Closed Loop Process Benefits slide 8© 2014 Ayehu Software Technologies, Ltd. All rights reserved. 1. Eliminate manual work and human errors 2. Reduce resolution time (MTTR) of SolarWinds alerts 3. Enforce problem and change management procedures (ITILv3 Compliance) 4. Reduce the amount of "noise" in the service desk 5. Empower Level1 and Level2 staff to work on more important things 6. Ensure a fully documented end-to-end process in ServiceNow

10. What are the Top 5 Tasks You Should Automate? ? © 2014 Ayehu Software Technologies, Ltd. All rights reserved. 1. ServiceNow ticket creation upon issuance of SolarWinds alert 2. Running scripts 3. Service accounts unlock 4. Freeing up server disk space 5. Running SQL queries based on SolarWinds alerts slide 10

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