Outbound calls are all the rage at call centers and many businesses, but not everyone is familiar with the term. Some still can’t seem to wrap their heads around the differences between outbound and inbound calls. Today, we set the record straight and explain why they’re still important today.

1. Understanding
Outbound Calls
What is Their
Purpose?

2. Ever wondered about outbound
calls and whether your business
should be making them? You’ve
come to the right place. Like
inbound calls, companies make
outbound calls for multiple reasons.

3. What is an Outbound
Call?
Simply put, an outbound call is one that’s
initiated by an agent or representative of
the company. In other words, outbound
calls originate within the company and go
out, whether to a customer, a supplier, or
some other entity.

4. Inbound calls originate from
outside the business and
can be from a customer,
partner, or even a
government entity.
Our Services

5. What are Outbound Calls
Used for?
The general purpose of an
outbound call is to get
some information from the
person, make a sale, or
generate brand awareness
for the business.

6. Meet Our Team
A political organization may use outbound calls to conduct
polls. A charitable trust may solicit donations or organize a
fundraiser through outbound calls.

7. A POLITICAL ORGANIZATION MAY
USE OUTBOUND CALLS TO
CONDUCT POLLS. A CHARITABLE
TRUST MAY SOLICIT DONATIONS
OR ORGANIZE A FUNDRAISER
THROUGH OUTBOUND CALLS.
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8. Companies make outbound
calls to generate leads,
close sales, conduct market
research, and accomplish
many more tasks.

9. Companies make outbound
calls to generate leads, close
sales, conduct market
research, and accomplish
many more tasks.

10. The Best
Service for
Outbound Calls
Outbound calls require a lot of cold calling.
Landline bills would rack up very quick, so the best
option would be a VoIP connection. AXvoice is the
cheapest option around!

11. AXvoice plans are the cheapest
available, and their business
plans offer the functionality
companies need.

12. Why is Outbound
Calling Important?
Outbound calls can be crucial
for your business, depending on
the purpose. For a small or local
business, telemarketing and
lead generation can be the key
to generating sales in the area.

13. Outbound calls would be a more efficient
use of your sales team than sending them
out to knock on customers’ doors.

14. Not every business has the
resources to build and
manage an online storefront.
Some products and services
need a physical presence
where the customer goes to
get those services, such as a
salon.