My Presentation on Trouble-Shooting

2. Topic
Trouble-Shooting

3. Table of Contents
 Summary
 Introduction
 Present Situation
 The Consequences
 Recommendations
 Conclusion
 References

4. Summary
 The main aim is to equip students with knowledge and
skills in troubleshooting practices. Do you know what to
do like if your computer screen goes blank? What if you
can't seem to close an application, or can't hear any
sound from your speakers? Whenever you have a
problem with your computer, don't panic! There are
many basic troubleshooting techniques you can use to
fix issues like this. In this lesson, we'll show you some
simple things to try when troubleshooting, as well as how
to solve common problems you may encounter.

5. Introduction
 Troubleshooting is the process or identifying and
fixing problems. Computer troubleshooting may involve
hardware or software and can sometimes involve both at
the same time. The basic process of troubleshooting is to
check the most general possible problems first, and then
gradually check for more specific problems. There are
many different things that could cause a problem with
your computer, you may need to use several different
approaches before you can find a solution; other
problems may be easy to fix.

6. Present Situation
The printer won't print. So you go through them one by
one to see if you can eliminate any possible causes.
 First, you check the printer to see that it's turned on and
plugged. It is, so that's not the issue.
 Next, you check to make sure the printer's ink cartridge still
has ink and that there is paper loaded in the paper tray.
 Check the printer's USB cord and find that it's not plugged
in. Once you plug in the USB cord, the printer starts working
again. It looks like this printer issue is solved!

7. The Consequences
 Power button will not start computer.
 An application is running slowly.
 An application is frozen.
 All program on the computer run slowly.
 The mouse and keyboard has stopped working.
 The sound isn’t working.
 The screen is blank.

8. Recommendations
 Information gathering - identify symptoms and problems.
 Identify the affected areas of the network.
 Determine if anything has changed.
 Establish the most probable cause.
 Determine if escalation is necessary.
 Create an action plan and solution identifying potential effects.
 Implement and test the solution.
 Identify the results and effects of the solution.
 Document the solution and the entire process.

9. Conclusion
So the conclusion is all system problems
can be solved with a logical, systematic
approach. With these methodologies, you will
be successful in your troubleshooting
endeavors.

10. References
 http://artsonline.unizulu.ac.za/course/info.php?id=11
 https://en.wikibooks.org/wiki/Network_Plus_Certification/Management/Tro
ubleshooting_Methodology
 https://www.gcflearnfree.org/computerbasics/basic-troubleshooting-
techniques/1/
 http://artsonline.unizulu.ac.za/course/info.php?id=11
 https://en.wikibooks.org/wiki/Network_Plus_Certification/Management/Tro
ubleshooting_Methodology
 https://www.gcflearnfree.org/computerbasics/basic-troubleshooting-
techniques/1/