Why Customer Care is important? What is caring customers? CARE as a mantra Which tools can you use to scale your customer service?

1. Go care or nothing!

2. Why the care?

3. Why the care?
● Get a product market fit sooner
● Outperform your competitors longer
● Create a strong brand

4. ● It’s a mindset
● Without customers, you’re dead
What is the care

5. C.A.R.E
Change your perspective, take your customers’ one
Advise and help giving them complete answers
Respond nicely even to the hate
Empathy
What is the care

6. “Do things that don’t scale”
- Paul Graham
What is the care

7. ● Notion
● Intercom/Zendesk/Helpscout
● Slack
● Trello
Tools & Operations

8. ● Process
● Recruitment
● Onboarding
Tools & Operations

9. ● Automation, automation
● Time to kill recurrent tickets
● Measure
Scale

10. ● Product team is your BF
● Changelog
● Feature request
● Bug Report
Scale

11. #1 Care is a mindset
#2 Care is an investment and not a cost
#3 Be picky choosing your tools
#4 Automate & Measure
Key takeaways

12. Any questions?