Sales Hacking for Startups by @TammyCamp of @500Startups

Tammy Camp
Tammy CampCEO at Stronghold
HACKING
4 STARTUPS
SALES
with Tammy Camp
SALES HACKING
is the practice of using technology to rapidly grow and
automate your sales process.
WHAT IS SALES HACKING?
WHAT IS A CRM?
SALES INFRASTRUCTURE
● CRM stands for customer relationship management
● Typically a SaaS product
● Track leads
● Transparency on outside communication across teams
● Provides data on your sales process
● Example - Percentage of wins v loss
WHAT IS AN EXAMPLE CRM?
SALES INFRASTRUCTURE
● Streak (Free)
● RelateIQ
● Close.io
● Pipedrive
● Salesforce
● Do NOT use Excel
WHY DEFINE SALES STAGES?
UNDERSTANDING YOUR SALES STAGES
● Clear understanding of all stages
● Understand what the next action should be
● Process can give you clear metrics on sales
WHAT ARE EXAMPLES OF SALES STAGES?
UNDERSTANDING YOUR SALES STAGES
● Lead
● Contacted
● Demoed
● Closed - Won/Lost
WHAT IS LEAD SCORING?
LEAD SCORING
● Chance that the customer will close
● Based on metrics of previous sales performance
● Leads scoring helps keep turnover down
● Don’t waste time on unqualified leads
● Start with anecdotal scoring
● Have assumptions about whom the best customers are,
and prove that through your sales process by selling to
them
WHAT DATA HARVESTING TOOLS CAN I USE?
FINDING LEADS
● Import.io
● Python scripts on Github
● Outwit
● Nerdy Data
LEADS AS A SERVICE
FINDING LEADS
● Proleads.io
● Datanyze
● Data.com
LEAD VERIFICATION
FINDING LEADS
● Tower Data
● Clear Bit
● Full Contact
● Rapporative
WHAT ARE SALES AUTOMATION TOOLS?
SALES AUTOMATION TOOLS
● Tools that automate the sales process
● Outreach
● Tout
● GrowBots
TYPES OF OUTBOUND COMMUNICATION
OUTBOUND COMMUNICATION
● Email
● In Person
● Phone
TIPS ON EMAIL COMMUNICATON
OUTBOUND COMMUNICATION
● Personal tone
● Keep it short and to the point
● Use a common connection
● Make it as personalized as possible
● Asking for feedback instead of selling
● Always in with a binary question “can we chat Friday at
noon?”
WHAT IS A PIPELINE?
PIPELINE
● Pipeline is the amount of potential customers (revenue)
you have in yours sales process
● Understand the % of your won/lost ratio so you can
forecast to meet yours sales goals
WHAT ARE SOME BOOKS ON SALES?
BOOKS ON SALES
● Predictable Revenue
● Little Red Book of Sales
● SPIN selling
QUESTIONS?
SLI.DO/#500TAIPEI
HAVE
1 of 16

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Sales Hacking for Startups by @TammyCamp of @500Startups

  • 2. SALES HACKING is the practice of using technology to rapidly grow and automate your sales process. WHAT IS SALES HACKING?
  • 3. WHAT IS A CRM? SALES INFRASTRUCTURE ● CRM stands for customer relationship management ● Typically a SaaS product ● Track leads ● Transparency on outside communication across teams ● Provides data on your sales process ● Example - Percentage of wins v loss
  • 4. WHAT IS AN EXAMPLE CRM? SALES INFRASTRUCTURE ● Streak (Free) ● RelateIQ ● Close.io ● Pipedrive ● Salesforce ● Do NOT use Excel
  • 5. WHY DEFINE SALES STAGES? UNDERSTANDING YOUR SALES STAGES ● Clear understanding of all stages ● Understand what the next action should be ● Process can give you clear metrics on sales
  • 6. WHAT ARE EXAMPLES OF SALES STAGES? UNDERSTANDING YOUR SALES STAGES ● Lead ● Contacted ● Demoed ● Closed - Won/Lost
  • 7. WHAT IS LEAD SCORING? LEAD SCORING ● Chance that the customer will close ● Based on metrics of previous sales performance ● Leads scoring helps keep turnover down ● Don’t waste time on unqualified leads ● Start with anecdotal scoring ● Have assumptions about whom the best customers are, and prove that through your sales process by selling to them
  • 8. WHAT DATA HARVESTING TOOLS CAN I USE? FINDING LEADS ● Import.io ● Python scripts on Github ● Outwit ● Nerdy Data
  • 9. LEADS AS A SERVICE FINDING LEADS ● Proleads.io ● Datanyze ● Data.com
  • 10. LEAD VERIFICATION FINDING LEADS ● Tower Data ● Clear Bit ● Full Contact ● Rapporative
  • 11. WHAT ARE SALES AUTOMATION TOOLS? SALES AUTOMATION TOOLS ● Tools that automate the sales process ● Outreach ● Tout ● GrowBots
  • 12. TYPES OF OUTBOUND COMMUNICATION OUTBOUND COMMUNICATION ● Email ● In Person ● Phone
  • 13. TIPS ON EMAIL COMMUNICATON OUTBOUND COMMUNICATION ● Personal tone ● Keep it short and to the point ● Use a common connection ● Make it as personalized as possible ● Asking for feedback instead of selling ● Always in with a binary question “can we chat Friday at noon?”
  • 14. WHAT IS A PIPELINE? PIPELINE ● Pipeline is the amount of potential customers (revenue) you have in yours sales process ● Understand the % of your won/lost ratio so you can forecast to meet yours sales goals
  • 15. WHAT ARE SOME BOOKS ON SALES? BOOKS ON SALES ● Predictable Revenue ● Little Red Book of Sales ● SPIN selling