2.
Motorola Solutions is a global company with a history of
quality and innovation at its core. Highlights of company
footprint include:
Primary R&D in 6 countries
Primary Manufacturing in 3 countries
Employees in 65 countries
Sales in over 100 countries
1,700 Direct sales representatives
20,000 Channel partners
3.
one of many companies that apply the principle of TQM in their
organizational culture
Motorola,orginator of six sigma
Company is doing it by improving the quality of their products
by improving their productivity and overall performance
Policy-Higher quality in lower cost
Fundamental objective-customer satisfaction
4. QUALITY IN YOUR EYES
IT’S YOUR PERCEPTION
THAT DETERMINES
OUR REPUTATION
5. QUALITY POLICY
Motorola Solutions is committed to quality.
Strive to earn customers trust by consistently
providing dependable products and services
on time delivery, and reliable support for all your mission and
business critical applications.
foster a culture of innovation and continual evolvement to
meet customers highest expectations.
Our reputation and quality heritage represent our continued
commitment to earn your trust as a complete solution provider.
6.
7.
8.
9. SIX SIGMA AT MOTOROLA
Motorola saved $17 Billion from 1986 to
2004, reflecting hundreds of individual
successes in all Motorola business areas
including:
Sales
and Marketing
Product design
Manufacturing
Customer service
Transactional processes
Supply chain management
10. WHY CUSTOMERS TRUST??
This commitment to quality is supported through our Quality
Management System (QMS) which outlines the
policies, procedures, and processes Motorola have in place to
dynamically improve our business performance.
Quality Management System is based on the ISO 9000
Global certification to ISO 9001 is important and supports the
promise of trusted quality and commitment to focus on what is
important
11. TRUSTED QUALITY
PRODUCTS . SERVICES . DELIVERY . SUPPORT
Quality Management
Processes have been established across the
organization to drive quality efforts:
Develop qualitative and quantitative
measurements
Identify improvement opportunities
Provide resources for continual improvement
Empower organizations to make improvements
Monitor indicators and drive improvements across
the organization
12. OUR QUALITY COMMITMENT
1.
Customer Advocacy: Capturing Your Voice
to Drive Improvement Efforts
Customer feedback is essential to providing you
with the products, services and solutions depend
on for your mission-critical applications.
collected - sales channels, annual customer
surveys, transactional surveys, partner
conferences, call center activity..
customer advocacy programs has a direct impact
on our continual improvement efforts.
13. 2. QUALITY MANAGEMENT SYSTEM: PROCESSES THAT
ENSURE MEET COMMITMENTS
Our Quality Management approach supports the
commitments make Quality Policy and ensures the
processes in place to support our commitments
3. History of Quality: Our Legacy of Continuous
Improvement
Motorola developed the Six Sigma quality improvement
process in 1986 which became a global standard across
many industries by providing a common language for
measuring quality. Today, Motorola Solutions applies a
Lean Six Sigma methodology in our continuous
improvement efforts.
14. CERTIFICATION
ISO 9001 certification
First company -Malcolm balridge National
quality award(1988)
First companies to win the Federal Government's
top quality prize
Baldrige National Quality Program 2002,
15. CONTINUAL IMPROVEMENT OF QUALITY
MANAGEMENT SYSTEM IS ONGOING
DIGITAL SIX SIGMA (DSS) AND LEAN
PRINCIPLES (three levels of Digital Six Sigma
certification: Master Black Belt, Black Belt and
Green Belt)
SIX SIGMA FOR PROCESS IMPROVEMENT
(SSPI)
SIX SIGMA FOR PRODUCT DEVELOPMENT
(SSPD)
