1. ISO 9001: 2015 And The 8 Quality Management
Principles To Take You To The Head Of The Class
The International Standard For Organization (ISO 9000) has guided companies to improve their
products and services per customer requirements for many decades. Following the several facets
of Quality Management System should be the primary concern of companies to meet the
consumer demands and expectations.
ISO 9001 Quality Management Software is established on the principles that predominantly
focus on the interests areas of the customers to help organizations overcome every challenge
and achieve ultimate consumer satisfaction. This way, ISO 9001 works on mutualism, generating
profits for both the consumers and the organizations.
Securing Quality Standards
2. ISO defines the quality standards with a consensus from the people who use them. That is to say,
the process of developing the standards involves- first the selection of technical experts who are
independently working in their respective fields. These members are elected by the ISO
members, who then form a draft that meets the current market demands.
Later, the experts send the draft for approval from the members of ISO, so developing a
standard involves profound expertise and a lot of time and years. Hence, it is safe to say that
these standards solely aim to enhance the consumer experience and help organizations grow
and achieve great heights.
Ensuring The Best Consumer Experience
ISO was officially established in 1947, with 67 expert committees dealing with specific concerns
and demands. It has expanded to incorporate 807 technical committees to manage the
development of standards. ISO currently has 24153 International Standards that involve most
aspects dealing with technology and manufacturing.
The standards defined by ISO 9001 Quality Management System contain the best recipe that
aims to achieve significant profits for organizations and satisfy their consumers. As we know,
these standards are formed by experts representing various organizations. The standards are
tailored to an enormous range of projects, such as manufacturing, buying, selling, use,
regulation, etc.
For organizations looking for guidance to improve their potential, the eight quality management
principles on which ISO 9001 certification is based would prove to be the most beneficial.
The eight principles are shown below:
1. Customer Focus: Customers are the main priority of any organization. Aiming for the
highest consumer satisfaction will directly lead to yielding high revenues. And they can
achieve consumer loyalty by observing the customers' needs depending on their past and
3. current behavior patterns. And decide future goals regarding customers' demands and
services.
1. Leadership: Good leadership is of the essence for the organization to prosper. Every
business should draw clear goals and objectives that are also thorough with the
employees. To achieve the goals, combined and consistent efforts of the employees are a
must per their leader.
2. Involvement Of People: A great teamwork results in significant business growth. So
it is necessary to preserve skilled employees to develop development and improvement.
The caliber of the people involved in your team will reflect your organization's credibility.
Acknowledging employees' efforts and rewarding them will boost their morale and
eventually lead to the success of your business.
3. Process Approach: Consistent efforts of the leaders to reinforce their organization's
performance by distributing tasks that reduce cost and discarding activities that do not
add up to the overall growth of the business.
4. System Approach To Management: An orderly approach towards identifying and
managing the various interconnected processes is necessary to meet the organization's
goals. To improve the efficiency of an organization, managing multiple operations as a
system is a must.
5. Continuous Improvement: This principle is simple to understand but challenging
while executing. The primary objective of any organization should be continuous
improvement. Maintain the current performance and grab opportunities for even the
slightest chance for advancement. Upgrading with the changing needs will lead to
success.
6. Factual Approach To Decision Making: The decision for what is suitable for the
company should be logical and analytical. Leading organizations have a developed system
to verify facts and data through multiple sources, scrutinizing the chain of events
involved in the process before making a decision.
4. 7. Mutually Beneficial Supplier Relationships: An organization must develop strong
relations with its suppliers to induce high-yielding and optimized working practices. Their
support and profitable collaboration will help in meeting customer demands and
expectations.
Summing It Up
ISO 9001 software helps organizations to meet their goals by reducing costs, enhancing
customer satisfaction, and in turn, helps in retaining loyalty. The standards listed by the ISO 9001
Quality Management System apply to all sorts of businesses, small or large, and irrespective of
the types of services it provides. Hence, all organizations can benefit from the expert guidelines
in quality management principles. They are great principles for any business to follow to achieve
significant growth and improvement and develop a community of loyal customers consistently
catering to their needs and expectations.
