People Operations
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Talent Machine People operations. Humans resources and startups.
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People Operations
- 4. Layers
- 5. execution, improvement, solution, and problem seekers Types of individuals (scope x autonomy) #vc4heroes
- 7. 5 stages: life sucks, my life sucks, i’m great, we’re great, life is great Types of tribes (20-150 people) #vc4heroes
- 8. Culture: way of speaking and acting Types of company #vc4heroes
- 9. Gears
- 10. TM Maturity Model #vc4heroes Blue Orange Black Culture Mission-Vision-Values BHAG Manifesto Metrics Cost based Productivity Analytics Org Structure Org Chart Job descriptions Team/Tribe Mgnt Hiring Job description fit Cultural fit Predictive Onboarding 1-day welcome 1-month follow up 3-month nurturing Communication Ac hoc Tactical Strategic / Culture based Management Salary evaluation 360o Regular coaching Compensation Benefits Target Incentives Stock options Firing Ad hoc Standard Postmortem Tools Ad hoc Payroll Stack
- 11. it depends on founders, stage, and market What is culture? #vc4heroes 1. Missionary x Mercenary 2. Structured x Flexible 3. Thinking x Doing 4. Controlling x Delegating 5. Cautious x Risk Permitting 6. Diplomatic x Direct: 7. Individualistic x Collaborative 8. Internal x External
- 12. experimentation or execution primary teams (sales, customer success, product) secondary teams What needs to get done? (metrics) #vc4heroes
- 13. How organizations grow? (cell division) #vc4heroes OS1 OS2 OS3 OS4 OS5 Family Tribe Village City Nation User Scale (B2C) 10,000s 100,000s 1,000,000s 10,000,000s 100,000,000s User Scale (B2B) 10s 100s 1,000s 10,000s 100,000s Organization 1s 10s 100s 1,000s 10,000s Timeframe 12m-24m 18-24m 18-24m 24-48m 48m+ Mode Discovery Validation Efficiency Scale Domination Talent Domain experts Generalists Specialists Future leaders Succession
- 14. persona, lead-gen, nurturing, closing, pipeline Is Hiring a sales process? #vc4heroes
- 15. onboarding and talent success How to get to expected productivity? #vc4heroes
- 17. constant feedback, training, and development: individual, team, and tribe What is management? #vc4heroes
- 18. Maslow: base salary, bonus, benefits How to compensate talent? #vc4heroes
- 19. it’s your fault, performance improvement plan (PIP), scripts How to break up decently? #vc4heroes
- 21. Process
- 22. increasing speed over time is the one metric that matters Scrum: one problem at a time #vc4heroes
- 23. rapid iterations to learn and adjust Scrum: weekly or bi-weekly sprints #vc4heroes
- 24. learn the expected output of each key lever (product, sales, customer success, talent, operational system), then improve it relentlessly Scrum: structure it, then optimize #vc4heroes
- 25. visibility on what needs to get done Scrum: roadmap #vc4heroes
- 26. Bibliography
- 27. High Output Management Hard Things About Hard Things Blitzscaling The Alliance Talent Machine #vc4heroes