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The virtual assistant tour adelaide
The document provides an overview of Microsoft Teams virtual assistants and their components. It discusses how bots integrate with Teams, defines virtual assistants as customizable and extensible bots, and outlines the design flow including defining skills, building with services like LUIS and QNA Maker, and deploying. It then demonstrates a virtual assistant, discusses skills and common use cases, and provides tips for implementation.
The virtual assistant tour adelaide
- 1. THE VIRTUAL ASSISTANTTOUR HI, I M YOUR CORTANA Asish Padhy @AsishPadhy
- 2. HELLO, HOLA, NAMASTE, NIHAO… • Tech Lover and Enthusiast • 14+ years of building solutions • Architect and Developer in M365, Azure, AI and lot many ... @AsishPadhy
- 3. AGENDA • Microsoft Teamsand Bots • Virtual Assistant Intro • What it means for organization • Components & Template • Design Flow • Demo • Skills • Use Cases and Things to know @AsishPadhy
- 4. MICROSOFT TEAMS AND BOTS •Teams acts as hosting interface for Bots • Bots are code running in Azure App Service and listening to Team events • Bots use multiple Azure Cognitive Services such as • LUIS • QNA Maker • Image • Speech • Responses from Bots are fed back using Channels such as Teams App @AsishPadhy
- 5. VIRTUAL ASSISTANT • CumulativeBots Experience tailored to your brand • Conversational Assistant across broad range of applications • Personalized to Users and brand • Extensible with Skills • Provides a great starting point with Templates @AsishPadhy
- 6. VIRTUAL ASSISTANT @AsishPadhy Business Ownership CustomAbilities o Create own knowledge base o Get information specific to particular business requirements o Create a map of existing data with the business need o Owned Processes o Add skills / abilities as per your business requirement o Provide more skillful actions for user actions such as automated prompts, activity tracking etc. o Create a custom flow that works with your business processes o Experience and build value o Start with an existing template build on Microsoft experiences o Focusses on combination of services and strength of using each o Build and extend as you go Starting Point
- 7. o New orexisting bots o Extensible o Programmable VIRTUAL ASSISTANT TOUR @AsishPadhy o Access Points o E.g. Teams, Emails, Web, Speech o Document Repositories o Line of Business databases o CRM and Employee Systems o Offload complexity and intelligence o LUIS, QNA Maker, Azure Search
- 8. VIRTUAL ASSISTANT @AsishPadhy Content Moderator Telemetry Virtual Assistant Dispatch LUISQnA Skills Bot Skill 1 Bot Skill 2 • Focus on Routing requests • Core scalability with Dispatch tool • Support for Telemetry (analytics) • Support for Content Moderation • Core support from LUIS and QnA services • Extensibility with Skills with existing bot functionalities
- 9. VIRTUAL ASSISTANT FLOW @AsishPadhy •Knowledge Sources •Channels •UserInputs •Skills Define •Virtual Assistant •QNA Maker •Custom Skills Build •Azure Hosting •Channel Hosting •AI Hosting Deploy
- 10. DEMO I AM YOURCORTANA @AsishPadhy
- 11. • Provide away to expand on available or new conversational or AI abilities • Addons at Organizational scope • Skills allows to reuse existing conversational features • Some startup template skills provided by Microsoft • E.g. • Email Skill • Todo Skill • Calendar Skill SKILLS @AsishPadhy
- 12. CUSTOM SKILLS • ProvidedSkill template as a starting point • Extend an existing custom bot to skill • Add the skill to virtual assistant using botskills command • Update the dispatch skill in assistant • Support Authentication • Available Skills CLI tool @AsishPadhy
- 13. USE CASES • Singlerouting interface for multiple bot scenarios • Automated learning platform with extension to multiple channels •E.g. • Customer Service Request • Planner and Organizer • Go to Help / Support Request @AsishPadhy
- 14. @AsishPadhy THINGS TO KNOW Update Template.json to customize the virtual assistant azure resources deployment Quickly train QnA and LUIS using LU files in Resources folder under Deployment Activate LUIS and assign authoring key to prevent service drops Identify load and plan cost for Azure Search RPUs Update Skills dialog for custom prompts and flow Deploy the skill to Virtual Assistant after complete individual testing using bot emulator Don’t make skill too specific or heavy. Keep it light and scalable Create more granular independent skills Use Direct line Speech for easy accessibility
- 15. @AsishPadhy HELP Skills Virtual assistant Sample SkillsRepo (C#) Create Virtual Assistant Create Skill https://docs.microsoft.com/en-us/azure/bot-service/bot- builder-skills-overview?view=azure-bot-service-4.0 https://docs.microsoft.com/en-us/azure/bot-service/bot-builder- virtual-assistant-introduction?view=azure-bot-service-4.0 https://github.com/microsoft/botframework- solutions/tree/master/skills/csharp https://microsoft.github.io/botframework-solutions/virtual- assistant/tutorials/create-assistant/csharp/1-intro/ https://microsoft.github.io/botframework- solutions/skills/tutorials/create-skill/csharp/1-intro/
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