Summary of the typical IT product development process.

1. Typical Product
Development Process
Conceive Plan Develop Iterate Launch
Steady-
state
Maintain
or Kill

2. Applicable Process
• Understand business & user problems,
brainstorm solutions etc.Conceive
• Market research, competitor analysis,
customer interviews, roadmap etc.Plan
• Write features, user stories, specifications,
requirements, estimates, timelines etc.Develop
• MVP, wireframes, mockups, prototypes, A/B
testing etc.Iterate

3. 1. Conceive
Problem: “One of the key use cases for the product is
related to enabling change: IT must perform changes to
bring innovation and ultimately allow employees to be
productive and efficient and the company to be
competitive.
On the other hand, changes are the cause of most of the
issues and outages that end-users face.”
Solution: “A web application specifically designed to
help IT departments to improve their change
management process.”

4. 2. Plan
Research:
• Industry research
• Vendor analysis (Freshservice, IBM, ManageEngine,
SolarWinds, BMC etc)
• Nexthink product demo, website and other assets
• IT Management dashboard solutions
• Key user groups: IT Management, IT Support

5. 3a. Develop
Requirements:
1. “Indicate which data exactly would be necessary to
accomplish the use case, at which frequency the data
should be provided, in what form.”
2. Should be a web application
3. Integrate with the Nexthink’s platform & modules

6. 3b. Develop
Features:
1. Support full “Change Management” lifecycle
2. Provide end-user perspective
3. Visualize projects & provide at-a-glance status
4. Support “Smart Simulations” and comparisons with
the past
5. Support alerts, auto-repairs, remote actions
6. Support employee engagement
7. Integration with other apps, REST API
8. Support global & end-point level Pause, Continue &
Rollback

7. 4. Iterate
Wireframes:
Balsamiq
Mockup:
1. Sketch
2. Dashboard templates
Please note:
1. Balsamiq wireframes are not submitted with the assignment
2. Pre-designed UI assets were used to create the mockup views