Business process modeling

1. Rahul Kumar TK
Business Process Modelling & Data Management
-- Project Presentation --
Ajay Babu A
Bhaskar Surender
Ashish D
Sreekanth K
TRACK BAGGAGE

2. Head quarters at
Palms Springs Airport,
California
Serves a network that
includes 101
destinations in the
nine countries with
over 4900 flights daily
Airline carried nearly
120 million checked
bags in 2015-16
INTRODUCTION: EAGLE AIRLINES CORP.

3. In 2007, 46 million baggage were mishandled.
Meaning 15 bags lost for 1000 passengers.
In 2015, mishandled costs $2.3 billion for airline
industry.
Single lost baggage liability claim was around
$3300.
Process overview:

4. Specific Result:
Baggage Successfully
Tracked
Cut operational cost
Reduce number of lost
baggage
Actors:
Boarding associate, Security
officer, Sorting associate, ID
associate, Transport operator,
Transfer associate.
Triggering event:
Boarding associate
“check’s-in baggage”
Baggage handling Steps
involved:
check-in->Scan ->Sort-
>Identify- >Transport ->
Transfer
PROCESS NAME:
TRACK BAGGAGE

5. Boarding
associate “checks
in baggage”
Security officer
“scans
baggage”
Sorting associate
“sorts baggage”
Transport
operator
“transports
baggage”
Id associate
“identifies
baggage”
Transfer
associate
“transfers
baggage”
Pick up at
carousel
HOW BAGGAGE HANDLING SYSTEM WORKS?

7. Unable to
track the
location of
baggage
No
mechanism
to check the
number of
baggage
checked-in
vs boarded
the flight
Too many
hand offs
No
centralized
database
integrating
the work
flow
AS IS PROCESS - ISSUES

8. RFID TECHNOLOGY :
• RFID tags are deployed for
tagging.
• RFID Scanners are used to scan
the tags .
• RFID tag stores customer details
and flight information .
• Computerized baggage routing
system at the airport.
• RFID technology raises an alarm
if a wrong baggage boards a
flight.
IT CHANGES:

9. Deploy
RFID
tracking
system
Mobile app
based
tracking of
baggage
RFID
scanners
replace the
staff
Centralized
database to
track
baggage in
real time
IMPROVEMENTS

10. Boarding
associate “checks
in baggage”
Security officer
“scans
baggage”
Transport
operator
“transports
baggage”
Transfer
associate
“transfers
baggage”
Pick up at
carousel
TO-BE: RE-ENGINEERED PROCESS

11. To measure the delay
due to the new process
To measure how well
the RFID technology is
mapping the baggage's
Measures the efficiency
Time taken to board
baggage into the flight
No of mishandled
baggage's
Measuring &Tracking
baggage lost requests
CBA
MONITORING /BENEFITS:

12. https://www.rita.dot.gov/bts/sites/rita.dot.gov.bts/files/publications/america_on_the_go/u
s_holiday_travel/html/entire.html
https://www.rita.dot.gov/bts/press_releases/bts013_17
http://www.sita.aero/resources/type/surveys-reports/baggage-report-2016
References: