Ch 05 kah engagement & assessmt

11
©2012, Cengage Learning, Brooks/©2012, Cengage Learning, Brooks/
Cole PublishingCole Publishing
Chapter 5Chapter 5
Engagement and AssessmentEngagement and Assessment
in Generalist Practicein Generalist Practice

22
EngagementEngagement
– Greeting the ClientGreeting the Client
– Demonstrating Effective Attending SkillsDemonstrating Effective Attending Skills
– Discussing Agency Services and ClientDiscussing Agency Services and Client
ExpectationsExpectations
EP: 2.1.10EP: 2.1.10
2.1.10b2.1.10b

33
Engagement (cont.)Engagement (cont.)
– Deciding If the Agency and Worker CanDeciding If the Agency and Worker Can
HelpHelp
– Offering Agency and Worker Services to theOffering Agency and Worker Services to the
ClientClient
– Orienting the Client to the Helping ProcessOrienting the Client to the Helping Process
– Completing Required PaperworkCompleting Required Paperwork
EP: 2.1.1cEP: 2.1.1c
2.1.3c2.1.3c

44
AssessmentAssessment
– The Difference between Diagnosis andThe Difference between Diagnosis and
AssessmentAssessment
– How to Approach AssessmentHow to Approach Assessment
EP: 2.1.10EP: 2.1.10
2.1.4 a2.1.4 a
2.1.4b2.1.4b
2.1.10e2.1.10e

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EP: 2.1.10eEP: 2.1.10e

66
EP: 2.1.10eEP: 2.1.10e

77
EP: 2.1.10eEP: 2.1.10e

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– Goals of AssessmentGoals of Assessment
– Assessment from a Micro PracticeAssessment from a Micro Practice
PerspectivePerspective
Defining problems and IssuesDefining problems and Issues
Types of ProblemsTypes of Problems
– Interpersonal ConflictInterpersonal Conflict
– Dissatisfaction in Social RelationsDissatisfaction in Social Relations
– Problems with Formal OrganizationsProblems with Formal Organizations
EP: 2.1.10eEP: 2.1.10e

99
Types of ProblemsTypes of Problems
– Difficulties in Role PerformanceDifficulties in Role Performance
– Problems of Social TransitionProblems of Social Transition
– Psychological and Behavioral ProblemsPsychological and Behavioral Problems
– Inadequate ResourcesInadequate Resources
– Problems in Decision MakingProblems in Decision Making
– Cultural and Religious ConflictsCultural and Religious Conflicts
– Prioritizing ProblemsPrioritizing Problems
EP: 2.1.10eEP: 2.1.10e

1010
Empowerment: Identifying Clients’Empowerment: Identifying Clients’
StrengthsStrengths
– Family and FriendsFamily and Friends
– Education and Employment BackgroundEducation and Employment Background
– Problem-Solving and Decision-Making SkillsProblem-Solving and Decision-Making Skills
– Personal Qualities and CharacteristicsPersonal Qualities and Characteristics
– Physical and Financial ResourcesPhysical and Financial Resources
– Attitudes and PerspectivesAttitudes and Perspectives
– Religiosity and SpiritualityReligiosity and Spirituality
EP: 2.1.10eEP: 2.1.10e

1111
Resistance in AssessmentResistance in Assessment
Which Problem Should You Work On?Which Problem Should You Work On?
Collecting, Organizing, and InterpretingCollecting, Organizing, and Interpreting
Client DataClient Data
Assessment InstrumentsAssessment Instruments
– Diagnostic and Statistical Manual (DSM)Diagnostic and Statistical Manual (DSM)
– Assessing Assertiveness (RathusAssessing Assertiveness (Rathus
Assertiveness Schedule)Assertiveness Schedule)
– Assessing Alcohol and Other Drug AbuseAssessing Alcohol and Other Drug Abuse
(College Alcohol Problems Scale-Revised(College Alcohol Problems Scale-Revised))
EP: 2.1.10cEP: 2.1.10c
2.1.10d2.1.10d
2.1.10f2.1.10f

1212
– Family AssessmentFamily Assessment
Choosing to Work with FamiliesChoosing to Work with Families
Family Assessment SkillsFamily Assessment Skills
– Family CommunicationFamily Communication
– Family StructureFamily Structure
– Life Cycle AdjustmentsLife Cycle Adjustments
– Impacts of the Social EnvironmentImpacts of the Social Environment
– Key Areas of Family ConflictKey Areas of Family Conflict
Family RelationshipsFamily Relationships
EP: 2.1.10EP: 2.1.10
2.1.7a2.1.7a
2.1.7b2.1.7b

1313

1414

1515
Home VisitsHome Visits
– Workers’ ReactionsWorkers’ Reactions
– Scheduling Home VisitsScheduling Home Visits
– Taking Care of Your Own SafetyTaking Care of Your Own Safety
– Be Alert, Streetwise, and SafeBe Alert, Streetwise, and Safe
EP: 2.1.4bEP: 2.1.4b

1616
– Assessment in Mezzo Practice: AssessingAssessment in Mezzo Practice: Assessing
GroupsGroups
Potential SponsorshipPotential Sponsorship
Who Should Be Members of the Group?Who Should Be Members of the Group?
– Selection Criteria for Treatment GroupSelection Criteria for Treatment Group
MembershipMembership
MotivationMotivation
Group PurposeGroup Purpose
Common Communication SkillsCommon Communication Skills
Group Advantages versus DisadvantagesGroup Advantages versus Disadvantages
– Gathering Information about PotentialGathering Information about Potential
Treatment Group MembersTreatment Group Members
EP: 2.1.5EP: 2.1.5
2.1.10h2.1.10h

1717
(cont.)(cont.)
– Selection Criteria for Task Group MembershipSelection Criteria for Task Group Membership
Individual InterestsIndividual Interests
ExpertiseExpertise
Homogeneity versus HeterogeneityHomogeneity versus Heterogeneity
Prestige in the CommunityPrestige in the Community
Relationship with the Sponsoring AgencyRelationship with the Sponsoring Agency
Diversity and Demographic CharacteristicsDiversity and Demographic Characteristics
Recruiting Task Group MembersRecruiting Task Group Members
EP: 2.1.4EP: 2.1.4
2.1.10f2.1.10f

1818
(cont.)(cont.)
– Ongoing Group AssessmentOngoing Group Assessment
– Ongoing Assessment in Treatment GroupsOngoing Assessment in Treatment Groups

1919
– Assessment in Macro PracticeAssessment in Macro Practice
Assessment of Community NeedsAssessment of Community Needs
Employing Participatory Research in aEmploying Participatory Research in a
Community AssessmentCommunity Assessment
– InformationInformation
– Resources AvailableResources Available
– Community AttitudesCommunity Attitudes
EP: 2.1.10EP: 2.1.10
2.1.6a2.1.6a

2020
An Example of a Community AssessmentAn Example of a Community Assessment
– Step 1: Exploring the Nature of theStep 1: Exploring the Nature of the
Neighborhood or CommunityNeighborhood or Community
– Step 2: Getting to Know the Area and ItsStep 2: Getting to Know the Area and Its
ResidentsResidents
– Step 3: Identify the Community’s StrengthsStep 3: Identify the Community’s Strengths
– Step 4: Talk to People in the CommunityStep 4: Talk to People in the Community
Interviewing Persons in the CommunityInterviewing Persons in the Community
– Step 5: Gather Other InformationStep 5: Gather Other Information
– Assessment, Client Empowerment, andAssessment, Client Empowerment, and
StrengthsStrengths
EP: 2.1.10eEP: 2.1.10e

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