Copyright Notice: This presentation is prepared by Author for Perbanas Institute as a part of Author Lecture Series. It is to be used for educational and non-commercial purposes only and is not to be changed, altered, or used for any commercial endeavor without the express written permission from Author and/or Perbanas Institute. Appropriate legal action may be taken against any person, organization, or entity attempting to misrepresent, charge, or profit from the educational materials contained here. Authors are allowed to use their own articles without seeking permission from any person, organization, or entity.

1. © 2019 Arianto Muditomo All Rights Reserved
Copyright Notice:
This presentation is prepared by Author for Perbanas Institute as a part of Author Lecture Series. It is to be used for educational and non-
commercial purposes only and is not to be changed, altered, or used for any commercial endeavor without the express written permission from
Author and/or Perbanas Institute. Appropriate legal action may be taken against any person, organization, or entity attempting to misrepresent,
charge, or profit from the educational materials contained here.
Authors are allowed to use their own articles without seeking permission from any person, organization, or entity.

2. arianto.muditomo@2019
Today's financial institutions face the triple threat of
§ more demanding customers,
§ declining loyalty and
§ growing competition from non-traditional service providers.
source: Accenture, https://www.accenture.com/us-en/innovation-center-financial-services
opportunity
1

3. arianto.muditomo@2019
ü What is The Role of Knowledge Management in Change Management?
ü What is The Role of Knowledge Management in the Innovation Process?
ü What is the difference between innovation management and change management?
2
Change
management
Knowledge
management
Innovation
management

4. arianto.muditomo@2019
3
Change Management
what knowledge management is:
• It is an approach to create value
• It is based on know-how,experience and judgement
• It could reside inside or outside an organisation
• It means to harness the intellectual capital of organization
• It is an asset to the organisation
• It is not just information

5. arianto.muditomo@2019
The Four Stages of the Innovative Thinking Process
4
Utilization for
creating option
Utilization for
evaluating option
Apprehension by Concrete Experience
Apprehension by Abstract Thinking
Apprehension
of Knowledge
Utilization of
Knowledge

6. arianto.muditomo@2019
§ CHANGE MANAGEMENT is an approach to transitioning individuals, teams, and
organizations from a current state A to a desired future state B.
§ INNOVATION MANAGEMENT is the discipline of managing innovations. It can be
used to develop product/service, process or business model innovation starting from
creative idea to launch.
5
Change
Management
• Known
• Execution
• Change
Innovation
Management
• Unknown
• Vision
• Innovate
Main differences between Change and Innovation management
A change does not necessarily mean innovation,while innovation always
means the change

7. arianto.muditomo@2019
§ Session #1: Introduction of Knowledge Management
§ Session #2: KM & Organizational Learning
§ Session #3: Knowledge Management Strategy & Implementation
§ Session #4: Introduction to Change Management
§ Session #5: Organizational Change Management & Cultural
Change Management
§ Session #6: Introduction of Innovation & Entrepreneurship
§ Session #7: Creativity & Innovation
§ Session #8: Entrepreneur & Innovation Leadership
6
References:
• Kimiz Dalkir, Knowledge Management In Theory and Practice 1st Edition, Butterworth-Heinemann; 1 edition (June 30,
2005), ISBN-10: 075067864X, ISBN-13: 978-0750678643
• John Bessant and Joe Tidd (2015). Innovation and Entrepreneurship 3rd Edition. John Wiley & Sons, Ltd., ISBN-13: 978-
1118993095; ISBN-10: 1118993098
• John P. Kotter, Leading Change, With a New Preface by the Author, Harvard Business Review Press; 1R edition (November
6, 2012), ISBN-10: 9781422186435, ISBN-13: 978-1422186435
• Frank Voehl, H. James Harrington, Change Management: Manage the Change or It Will Manage You, Productivity Press; 1
edition (November 13, 2017), ISBN-10: 1138463957, ISBN-13: 978-1138463950

8. © 2019 Arianto Muditomo
Copyright Notice:
This presentation is prepared by Author for Perbanas Institute as a part of Author Lecture Series. It is to be used for educational and non-
commercial purposes only and is not to be changed, altered, or used for any commercial endeavor without the express written permission from
Author and/or Perbanas Institute. Appropriate legal action may be taken against any person, organization, or entity attempting to misrepresent,
charge, or profit from the educational materials contained here.
Authors are allowed to use their own articles without seeking permission from any person, organization, or entity.

9. arianto.muditomo@2019
8

10. arianto.muditomo@2019
§ Session #1: Introduction of Knowledge Management
§ Session #2: KM & Organizational Learning
§ Session #3: Knowledge Management Strategy & Implementation
§ Session #4: Introduction to Change Management
§ Session #5: Organizational Change Management & Cultural
Change Management
§ Session #6: Introduction of Innovation & Entrepreneurship
§ Session #7: Creativity & Innovation
§ Session #8: Entrepreneur & Innovation Leadership
9
References:
• Kimiz Dalkir, Knowledge Management In Theory and Practice 1st Edition, Butterworth-Heinemann; 1 edition (June 30,
2005), ISBN-10: 075067864X, ISBN-13: 978-0750678643
• John Bessant and Joe Tidd (2015). Innovation and Entrepreneurship 3rd Edition. John Wiley & Sons, Ltd., ISBN-13: 978-
1118993095; ISBN-10: 1118993098
• John P. Kotter, Leading Change, With a New Preface by the Author, Harvard Business Review Press; 1R edition (November
6, 2012), ISBN-10: 9781422186435, ISBN-13: 978-1422186435
• Frank Voehl, H. James Harrington, Change Management: Manage the Change or It Will Manage You, Productivity Press; 1
edition (November 13, 2017), ISBN-10: 1138463957, ISBN-13: 978-1138463950

11. arianto.muditomo@2019
§ Use a Framework and clear language for Knowledge
Management concepts.
§ Define key knowledge management concepts such as
intellectual capital, organizational learning and memory,
knowledge taxonomy, and communities of practice using
concept analysis.
§ Provide an overview of the history of knowledge management
and identify key milestone.
§ Describe the key rols and responsibilities required for
knowledge management applications
10

12. Arianto Muditomo @2019

13. arianto.muditomo@2019
§ What is the difference between
information and knowledge?
§ What is Tacit knowledge? Explicit
knowledge?
§ What is “Knowledge Management”?
§ What is the difference between KM
and Information Management?
§ Why is KM important today? ?
12

14. arianto.muditomo@2017
WHAT IS
KNOWLEDGE?
13

15. arianto.muditomo@2017
WHAT IS
KNOWLEDGE?
14
“The result of knowledge is
the elimination of falsehood”
(Shankaracharya)

16. arianto.muditomo@2019
15
• Tacit Knowledge (80-95%)
– difficult to articulate, put into words, text or
drawings
– resides within heads of knowers
– …are Experiences; Thinking; Competencies;
Commitment; Deed
• Explicit Knowledge (5-20%)
– content that has been captured in some tangible
form such as words, audio recordings or images
– resides on tangible concrete media
– ...are Data; Informations; Documents; Records; Files
“All knowledge that the world has ever received comes from the mind; the infinite library of the universe is in our
own mind. Books are infinite in number and time is short.The secret of knowledge is to take what is essential.Take
that and try to live up to it.”
SwamiVivekananda

17. arianto.muditomo@2019
Tacit Knowledge Explicit Knowledge
ability to adapt ability to copy
know-how & know-why ability to teach and train
share a vision
transmit a culture
organize, systematize
translate vision into guidelines
☛ book p.7 16
use of knowledge does not consume it
transferal of knowledge does not result in losing it
knowledge is abundant, but the ability to use it is scarce

18. arianto.muditomo@2019
17
Source: Data Science – from Data to Wisdom by Scott Proctor, June 2016
https://www.linkedin.com/pulse/data-science-from-wisdom-scott-proctor

19. arianto.muditomo@2019
☛ book p.7
Data
directly observable or verifiable, a fact
Information
content that represents analyzed data
Knowledge
makes sense of our world
subjective and valuable information – validated and organized into a
model
18

20. arianto.muditomo@2019
source: "Information as a Resource",Harlan Cleveland
19
https://www.youtube.com/watch?v=mFNh4jp4yBo

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20
... has many definitions
business perspective
knowledge science perspective
process/technology perspective
...
... has multidisciplinary nature
... is a mix of strategies, tools and techniques

22. arianto.muditomo@2019
21
help desk
system
data base
technologies
collaborative
technologies
organizational
science
electronic
performance
support system
document &
information
management
decision
support system
library &
information
science
web
technologies
artificial
intelligence
technical
writing
cognitive
science
Knowledge
Management

23. arianto.muditomo@2019
technologies processes
people
22

24. arianto.muditomo@2019
explicit concern of business:
intellectual assets
creation,capture,organization,access and use
positive business results
collaborative and
integrated
approach
☛ book p.4-5 23

25. arianto.muditomo@2019
☛ book p.4-5 24

26. arianto.muditomo@2019
leveraging collective wisdom to increase responsiveness and innovation
continuous flow of knowledge to the right people at the right time
systematic approach
25

27. arianto.muditomo@2019
Intellectual Capital
Competence
skills necessary to achieve a
certain level of performance
Capability
strategic skills necessary to
integrate and apply
competencies
Technologies
tools and methods required to
produce certain physical result
☛ book p.16
what employees know and know how to do
Intellectual assets = ∑

28. arianto.muditomo@2019
27
☛ book p.14

29. arianto.muditomo@2019
Wiig (1993) considers KM in organizations from three perspectives,
each with different horizons and purposes:
§ Business Perspective : focusing on why, where, and to what extent
the organization must invest in or exploit knowledge. Strategies,
products and services, alliances, acquisitions, or divestments should
be considered from knowledge-related points of view.
§ Management Perspective : focusing on determining, organizing,
directing, facilitating, and monitoring knowledge-related practices
and activities required to achieve the desired business strategies and
objectives.
§ Hands-on Perspective : focusing on applying the expertise to
conduct explicit knowledge-related work and tasks.
28

30. arianto.muditomo@2019
29Source: http://www.knowledge-management-tools.net/IM_vs_KM.html

31. arianto.muditomo@2019
The major business drivers behind today’s increased interest
and application of KM lie in 4 key areas:
30
Globalization of Business
•Organizations today are more global – multisite, multilingual, and multicultural in nature
Learner Organizations
•We are doing more and we are doing it faster, but we also need to work SMARTER as
KNOWLEDGE WORKER – increased pace and workload
Corporate Amnesia
•We are more mobile as a workforce, which creates problems of knowledge continuity for the
organization, and places continuous learning demands on the KNOWLEDGE WORKER
Technological Advances
•We are more connected – IT advanced have made connectivity not only ubiquitous but has radically
changed expectations
#1
#2
#3
#4

32. arianto.muditomo@2019
31
Organization
Community
Individual
• Helps people do their jobs and save time through
better decision making and problem solving
• Builds a sense of community bonds within the
organization
• Help people to keep up to date
• Provides challenges and opportunities to
contribute
• Develops professional skills
• Promotes peer to peer mentoring
• Facilitates more effective networking
and collaboration
• Develops a professional code of ethics
that members can adhere to
• Develops a common language
• Cross fertilizes ideas and
increases opportunities for
innovation
• Enables organizations to
better stay ahead of the
competition
• Builds organizational
memory
• Helps drive strategy
• Solves problems quickly
• Diffuses best practices
• Improves knowledge
embedded in products and
services

33. arianto.muditomo@2019
§ What is the difference between information and knowledge?
Information is“know what”while knowledge is“know-how.”Information is“what is”while knowledge
is“what works.”
§ What is Tacit knowledge? Explicit knowledge?
Knowledge that is not recognized, articulated, documented or encoded is called tacit knowledge.The
most common example is your expertise.Another is a proven work process that has not been
documented. Knowledge that is documented in print or audio-visual material or encoded in
databases is explicit knowledge.
§ What is “Knowledge Management”?
Knowledge management (=KM) is sourcing and deploying knowledge assets for better work
performance.
§ What is the difference between KM and Information Management?
KM focuses on information that is useful for effective action. KM is concerned with both explicit and
tacit knowledge,while information management deals largely with explicit knowledge.While
information management largely uses information/communication technologies (=ICT), KM uses both
behavioural/social tools and ICT.
§ Why is KM important today? ?
§ Globalization and virtualization of business (multisite, multilingual and multicultural nature)
§ Learner organizations and corporate amnesia (problems of knowledge continuity)
§ Technological advances (knowledge availability – always available and up-to-date)
32
https://www.youtube.com/watch?v=XxkowNYA5mQ

34. Arianto Muditomo @2019