1. 3321 LAZY PALM DR N
HARLINGEN, TX 78552
(956) 730-3834
gelo7646@gmail.com
ARGELIO HERRERA
OBJECTIVE Seeking a long term career,where I can utilizemy acquired skillsand/or where
the employer is willingto providetraining.
SKILLS & ABILITIES Over 4 1/2 years’ experience in telemarketing with skills in providing excellent customer
service, data entry, account information; open/close accounts, updating personal
information, technical support for cellular services and phones. Will train.
EXPERIENCE Self-Employed,McAllen,Texas
Xactimate estimator
Present
I do writing of estimate accordingto the guidelines and coverageprovided by
insured’s insurancepolicy as well as settlement of claim.
First Cash Pawn, Harlingen,Texas
Pawn Broker Sales associate
Nov 23,2013 – May 8, 2015
Builta team-oriented environment through assistingother employees in all store
activity.Assisted the management team in determining the valueof incomingand outgoing
merchandise.Maintained and protected company and customers assets. Provided and ensured
premier customer servicethrough sales and lendingactivities. Effectively executed the sales
process and lendingpractice. Answered phone callsfromcustomers with questions.
T-Mobile USA,Inc., Mission, Texas
CS Technical Care
Jan 17, 2011 - Feb 27, 2013
Provided technical support/troubleshooting for cellular services and phones, customer
service, data entry, billingquestion resolutions.
ADVANCED CALL CENTER TECHNOLOGIES,HARLINGEN,TEXAS
Inbound Customer Service Representative
Apr 01, 2010 - Jan 15, 2011
Received calls from customers in reference to debit card issues, account information for
Bank of America, updated personal information, released or locked out accounts, customer
svc, data entry.
2. Page 2
Echosphere (Dishnetwork),Harlingen,Texas
Customer Service Representative
Jun 01, 2007 - Feb 19, 2010
Interact with customers to provide information in response to inquiries about products and
services and to handle and resolve complaints, data entry.
Convergy's,Brownsville,Texas
Customer Service Representative
Aug 01, 2006 - May 15, 2007
Interact with customers to provide information in response to inquiries about products and
services and to handle and resolve complaints, data entry.
Securitas Security/Lockheed Martin, Weslaco,Texas
Security Guard
Jun 02, 2006 - Dec 29, 2006
Duties Guard property against fire, theft, vandalism, and illegal entry: Periodically patrol
buildings and grounds of work site. Examine doors, windows, and gates to determine that
they are secure. Warn violators of rule infractions, such as loitering, smoking, or carrying
forbidden articles, and apprehend or expel miscreants. Permit authorized persons to enter
property. Register at watch stations to record time of inspection trips. Call police or fire
department by telephone in case of fire or presence of unauthorized persons. Prepare &
provide reports to supervisors as needed.
Echosphere (Dishnetwork),Harlingen,Texas
Customer Service Representative
Jun 16, 2005 - Feb 19, 2006
Interact with customers to provide information in response to inquiries
about products and services and to handle and resolve complaints, data
entry.
WestTelemarketing,Harlingen,Texas
Telemarketer
Dec 15, 2001 - Mar 15, 2005
Deliver prepared sales talks, reading from scripts that describe products or
services, to persuade potential customers to purchase a product or service.
La Especial Bakery, San Benito, Texas
Assistant Baker
Jan 01, 2001 - Jun 01, 2002
3. Page 3
Assist the baker with baking bread, glazing. Observe color of products being baked and
adjust oven temperatures, humidity, or conveyor speeds accordingly. Set oven
temperatures and place items into hot ovens for baking.
EDUCATION Texas State Technical College,Harlingen,Texas
1 year college, technical or vocational school
Major: Computer Science Basics
UniversityofTexas at Brownsville,Brownsville,Texas
1 year college, technical or vocational school
Major: Basics
San Benito High School,San Benito,Texas
High School Diploma
TRAINING Professional Truck Driver
Texas State Technical College
Feb 23,2015 - Mar 13, 2015
LEADERSHIP Are you head of the condo board, or a team lead for your favorite charity?
This is the perfect place to let everyone know
COMPUTER SKILLS Typing Speed: 30 Words Per Minute
• Data Entry Terminal (PDT, Mainframe Terminal, etc)
• E-Mail Software (Outlook, Thunderbird, etc)
• Internet Browser (Internet Explorer, Firefox, etc)
• Peripheral Devices (Scanners, Printers, etc)
• Personal Computers
• Presentation Software (PowerPoint, Flash, etc)
• Spreadsheet Software (Calc, Excel, etc)
• Utility Software (Virus, FileCompression, etc)
• Word Processing Software (Word, WordPerfect, etc)
• Xactimate 28
LANGUAGE SKILLS English- Excellent ( Read Write Speak )
Spanish- Good ( Read Write Speak )
DRIVER'SLICENSE ClassA - Commercial
