How to manage English

1. ENGWORK (English in the Workplace)
Activity #1
Name: CoronadoAprilynL. Program and Section:BSE 3A
INSTRUCTION: Brieflyanswerthe following.
1. Define the following:
a) Upward Communication -Any communication that comes from a
subordinate to a manager. Or from another person up the organizational hierarchy. Upward
communication is the process in which employees directly communicate with upper management
to provide feedback, share ideas and raise concerns regarding their day-to-day work.
b) Downward Communication- Anythingthatcomesfroma superiortoa
subordinate. Downward communication occurs when information and messages flow down
through an organization's formal chain of command or hierarchical structure. In other words,
messages and orders start at the upper levels of the organizational hierarchy and move down
toward the bottom levels. Responses to downward communications move up along the same
path.
c) Lateral Communication- Internal or cross-departmental communication
betweencoworkers.Lateral communication is "the exchange, imparting or sharing of
information, ideas or feelings between people within a community, peer groups, departments or
units of an organization who are at or about the same hierarchical level as each other for the
purpose of coordinating activities, efforts or fulfilling a common purpose or goal"
2. Enumerate at least3 methodsof businesscommunication.
1. Web-based communication
Thisincludeseverydaycommunicationchannelslike emailsandinstant
messagingapplications(suchasTelegram, Messenger,orevenWhatsApp).
The benefitsof emailsandmessageslie inthe abilitytoleadprivate
conversationsinabusyoffice environment,aswell assharingamessage withmany
people—fromafewtohundreds—all atonce.
2. Telephone meetings

2. Phonesremovedthe locationbarriertorunningproductive,fast-moving
meetings.Itallowsforbetterideaexchange thankstothe non-verbal communication
(tone of voice) comparedtowrittencommunication.Cloudphonesystemscan
accelerate onboardingandoverall teamcollaboration.
3. Video conferencing
Great videoconferencingsystemsenable peopleatremote locationstorun
meetingsthatfeel asclose toin-personmeetingsaspossible.Theytake phone
meetingsone stepup.