This document discusses the challenges of monitoring and ensuring performance for modern applications. It finds that users are often the first to report application problems, with 48% of issues being identified from user calls. The complexity of applications today makes it difficult for IT teams to have visibility across tiers and pinpoint causes of intermittent or unknown problems. This frustrates both users and operations teams. Poor application performance can lead 40% of online consumers to abandon purchases or switch to competitors. The document promotes AppNeta as an application performance monitoring solution that provides deep and real-time metrics across applications, networks, and to end users to help identify and resolve issues before they impact customers.

1. Are you finding out
about application
performance problems
from your users…?
THE COMPLEXITY OF MODERN
APPLICATIONS REQUIRES CONTINUOUS
MONITORING TO ENSURE PERFORMANCE
ARE YOU ENCOUNTERING APPLICATION
MANAGEMENT CHALLENGES?
38%
Slow Performance
32%
Intermittent problems, causes unknown
32%
High fixed costs related to application support
29%
Excessive time spent troublehooting
20%
Lack of visibility to “end to end” transaction
17%
Adverse impact of changes
Q: Which of the following problems is your organization experiencing?
Source: EMA Application Performance Management in the Age of Cloud, November 2013
ALL TOO OFTEN, USERS ARE THE
"FIRST LINE OF DEFENSE" AGAINST
APPLICATION PROBLEMS.
50
48%
Calls from users
18%
40
Detected by monitoring center
16%
30
Notification from application
management products
12%
20
Notification from domain-specific management
products, i.e., network, database, etc.
3%
10
Notification from transaction
management products
3%
Notification from
SLM products
0
Q: Thinking about your company’s enterprise business software applications, how does IT
most often find out about application-related problems?
Source: EMA Application Performance Management in the Age of Cloud, November 2013
POOR APPLICATION PERFORMANCE
FRUSTRATES BOTH END USERS AND APPLICATION
OPERATIONS PROFESSIONALS
We can’t see
transaction and data
flow between tiers
We are unable to
pinpoint sources and
causes of problems.
!
We have too many
applications running
on different devices
and no single product
to monitor them all.
We want to detect and fix performance
problems before they affect applications
and the end user– but we can’t
40%
40 PERCENT OF ONLINE CONSUMERS
WILL ABANDON TRANSACTIONS –
OR TURN TO COMPETITORS – UPON
EXPERIENCING WEB APP
PERFORMANCE PROBLEMS
Make application performance monitoring easy.
Find the root cause of end user experience
problems and resolve before it impacts them.
AppNeta: Application Performance Management
(APM) for Today’s Complex Applications
Deep, real-time application
performance metrics
integrated with network
performance insight.
Any application, any time
Custom-built web
applications
SaaS-based delivery
Eliminates
administrative
overhead costs
End user centric
“Full Stack Visibility”Application, WAN, Last Mile
3rd party cloud or
on-premise delivered
applications
Install in minutes
Helps diagnose application
problems through the
network to the end user
Enterprise level,
business-critical applications
Try AppNeta for free at: http://www.appneta.com/