1. Apeksha P. Pardeshi
A-1, Room No. 102, Mobile: +91 (0) 9821189073
Shree Krishna Bldg. pardeshiapeksha@gmail.com
Gokul Nagri, Khadakpada,
Kalyan (W) - 421 301.
OBJECTIVE
“To serve the company to my fullest capabilities taking up challenging assignments, enhancing
interpersonal skills, sincerity, team spirit and diligence at work place that would lead to the
fulfilment of personal and corporate goals”.
EDUCATIONAL QUALIFICATION
• Passed Bachelor of Commerce with 55.71% from Mumbai University in 2011
• Passed Bachelor of Computer Applications (BCA) with 67.90% from Nasik University in 2011
• Passed H.S.C with 61.17% from Mumbai Board in 2008
• Passed S.S.C with 56.40% from Mumbai Board in 2006
ADDITIONAL QUALIFICATIONS
• MS-CIT with 78.00% Score
• Completed Post Graduation Diploma in Banking Finance & Services (PGDBFS) – passed with
first class
• Successfully completed the 160 hours of Certification in Workplace Skills (Banking and Finance)
from Edusharp Finishing School Pvt. Ltd In April 2012.
Work Experience
HDFC Bank
(Through Atlas Documentary Facilitators Company Pvt. Ltd.)
As “Junior Officer- RPM- Credit cards”
Since 29th
Oct 2012 to 29th
Mar 2014
Company Profile:
ADFC, an affiliate of HDFC Bank was established in October 1998 with corporate headquarters in
Mumbai. The company is involved in the specialized services of Business Process outsourcing for
Banks and Financial Institutions. It offers outsourcing support services in various banking back
office Processing Operations such as Retail Liability, Retail Assets, Credit Card Operations and
Corporate Banking Operations such as Cash Management, Clearing and Trade Finance & DP
Operations.
No of Employees – 1001-2500
Company Turnover in Crs. – 100-250 Crs
Job Profile:
• To inform customers their credit cards dues.
• To collect that dues before time.
• To convey the customers to pay their credit card dues.
• Working As a collection officer

2. • Making calls of the customers regarding their payments
• Providing them the required information regarding cards
• Achieving all the monthly targets.
• Attending all the complaints, queries, customers, disputes, related credit card.
• Maintaining files and documents for the database of the customer’s feedback.
• Handling all the dealing with agency ( pickup agency and recovery agency)
• Handling collection team who covered various areas in PUNE.
• Issuing the settlement letters to the Card holder on the basis of approval received.
• Preparing MIS for the settlements given during the month along with the cases for which the settlement
letters have been issued.
• Cross checking of Receipt which pickup boys receiving payment of credit card holder make them.
• Skip tracing of non contactable credit card holder.
• Searching of credit card holders a/c in our bank to put hold on their a/c for credit card payments.
• Having good team work with whole team of collection which works with same bucket, bank and agency.
PERSONAL DETAILS
Languages known : - English, Hindi and Marathi
Date of birth : - 10th
June 1991
Hobbies : - Painting, Listening songs
Nationality : - Indian
Status : - Single
Gender : - Female
DECLARATION
I hereby declare that the above information is true to the best of my knowledge.
Date: Apeksha Pardeshi
Location: