1. http://www.slideshare.net/chiefsworld/mobile-number-portability-by-crisil
About a fortnight after the national roll-out of Mobile Number Portability (MNP) service, more
than 17 lakh mobile subscribers have opted for the facility, that allows users to change their
service provider while retaining the number, telecom regulator TRAI today said.
TRAI said it is constantly monitoring the implementation of the service. It noted that
certain requests were rejected by telecom operators because subscribers had quoted
incorrect Unique Porting Code (a unique number given to a subscriber who wants to
change his operator) in the porting form.
The rejection was also on account of non-payment of outstanding bill and non-
completion of 90 days from the date of activation of mobile number.
Telcos including airtel, Idea Cellular and Vodafone have been aggressively marketing
their services to woo subscribers from other networks, who were looking for switching
operators.
With the roll-out of MNP, subscribers will look at changing operators if they are not
satisfied with the network coverage or customer care services, say operators.
Customers have to pay a maximum of Rs 19 to an operator to change their network and
the new operator has the option to either waive the fee or reduce it. However, a
consumer would be required to continue with an operator for a minimum period of
three months in order to avail the MNP service.
The authority has also instructed telecom operators to strictly comply with the
provisions of MNP regulations based on complaints received from subscribers saying
they were unable to get the process started.
India is the fastest growing telecom market in the world with a monthly addition of
about 15 million subscribers.