Fundamentals of Communication

FUNDAMENTALS OF
COMMUNICATION
Understanding what aids and ails communication

GETTINGTOKNOWYOULet's start by knowing
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PARTICIPATIONTIME!

OBJECTIVES
Our goal for today is to...
1.
2.
3.

OBJECTIVES
1.UnderstandtheTransactionalModelof
Communication
2.
3.

OBJECTIVES
Communication
2.BEAWAREOFthefactorsthatinfluence
communication
3.

OBJECTIVES
Communication
2.Beawareofthefactorsthatinfluence
communication
3.Practicethe5CsofCommunication

HOUSERULES
Ensuring Learning
ACTIVITYTIME!
PARTICIPATIONTIME!
INSERTOTHERHOUSERULESYOU thinkare
appropriateforyourclass(cellphoneson
silent,listeningtoareporter,talkingatthe
sametime,andothers).

WHATNEXT?
Group Activity
ACTIVITY
TIME!

WHATNEXT?
Group Activity
Each group will be given symbols/images that represent
a part of the Communication Framework.

WHATNEXT?
Group Activity
Determine the best arrangement that reflects how
Communication happens between human beings.

WHATNEXT?
Group Activity
They can be overlapped, tilted, placed beside each
other, on top, below, etc.

WHATNEXT?
Group Activity
They can be overlapped, tilted, placed beside each
other, on top, below, etc.
You only have 5 minutes to finish the activity.

WHATNEXT?
Group Activity
ANY QUESTIONS?

WHATNEXT?
Group Activity
YOUR
5 MINUTES
STARTS NOW!

WHATNEXT?
Group Activity
Explain your framework.
Choose 1 representative from
your group to explain the
framework you ended up with.

WHATNEXT?
Group Activity
Do you want to see how it
should look?

NOISE NOISE NOISE NOISE NOISE NOISE NOISE NOISE NOISE NOISE NOISE NOISE NOISE
NOISE
COMMUNICATION FRAMEWORK
The Transactional Communication Model
SENDER/RECEIVER SENDER/RECEIVER
IDEA
Encoding
PERCEPTION
Decoding
IDEA
Encoding
PERCEPTION
Decoding
FEEDBACK
MESSAGE
CHANNEL/MEDIUM

IDEA
Encoding

IDEA
Encoding
CHANNEL/MEDIUM

IDEA
Encoding
MESSAGE
CHANNEL/MEDIUM

IDEA
Encoding
PERCEPTION
Decoding
MESSAGE
CHANNEL/MEDIUM

IDEA
Encoding
PERCEPTION
Decoding
IDEA
Encoding
MESSAGE
CHANNEL/MEDIUM

IDEA
Encoding
PERCEPTION
Decoding
IDEA
Encoding
FEEDBACK
MESSAGE
CHANNEL/MEDIUM

IDEA
Encoding
PERCEPTION
Decoding
IDEA
Encoding
PERCEPTION
Decoding
FEEDBACK
MESSAGE
CHANNEL/MEDIUM

NOISE
areFACTORS
thatcaninfluencethequalityof
COMMUNICATION

TANGRAM
Pair Activity
Each pair will be given an envelope that contains 7 cut-out shapes in
different colors.

TANGRAM
Pair Activity
different colors.
We will be playing 3 rounds and in each round, the members of each
pair will be playing the role of "Insructor" or the "Builder".

TANGRAM
Pair Activity
different colors.
The Instructor will be given a figure which uses all 7 shapes. He/She
will then give VERBAL instructions to the Builder on how to put the
shapes together so that it forms the exact same shape as the figure.

TANGRAM
Pair Activity
different colors.
The Instructor will be given a figure which uses all 7 shapes. He/She
will then give VERBAL instructions to the Builder on how to put the
shapes together so that it forms the exact same shape as the figure.
The Builder will be following the instructions of the Instructor.

TANGRAM
Pair Activity
IMPORTANT:
1. The Instructor should not see the Builder's progress

TANGRAM
Pair Activity
IMPORTANT:
2. The Builder should not see the Figure they are aiming to follow

TANGRAM
Pair Activity
IMPORTANT:
3. The Builders of all pairs should not be able to see what the other
builders are doing (use a folder to cover your own assembly area)

TANGRAM
Pair Activity
IMPORTANT:
3. The Builders of all pairs should not be able to see what the other
builders are doing (use a folder to cover your own assembly area)
4. The Instructor cannot use hand gestures, facial expressions, or other
visual (non-verbal) forms of communication

TANGRAM
Pair Activity
IMPORTANT:
5. Once the Trainer yells "FREEZE!", all members of the team should
stop what they're doing until the trainer verifies if one of the pair
got the figure perfectly.

TANGRAM
Pair Activity
IMPORTANT:
6. All shapes must be in the exact same position as is on the figure.

TANGRAM
Pair Activity
IMPORTANT:
6. All shapes must be in the exact same position as is on the figure.
7. The fastest pair in each round will win the point

ANY QUESTIONS?
TANGRAM
Pair Activity

ROUND 1
STARTS NOW!
TANGRAM
Pair Activity

ROUND 2
STARTS NOW!
TANGRAM
Pair Activity

ROUND 3
STARTS NOW!
TANGRAM
Pair Activity

TANGRAM
Pair Activity
What happened?

What are the
factors
that affect
communication
PARTICIPATIONTIME!

FACTORSTHATAFFECTCOMMUNICATION
Communication is fallible
P
E
R
C

P
E
R
C
erson

P
E
R
C
erson
NVIRONMENT

P
E
R
C
erson
NVIRONMENT
ELATIONSHIP

P
E
R
C
erson
NVIRONMENT
ELATIONSHIP
HANNEL

Factors that affect communication
Person

Person
MIND

Person
MIND
Willingness to listen
Stereotypes
Biases
Assumptions
Reputations
Thoughts

Person
BODY

Person
BODY
Illness
Fatigue
Sharpness of
senses

Person
EMOTIONS

Person
EMOTIONS
Feelings

Person
MIND
BODY
Willingness to listen
Stereotypes
Biases
Assumptions
Reputations
Thoughts
EMOTIONS
Feelings
Illness
Fatigue
Sharpness of
senses

ENVIRONMENT

RELATIONSHIP
Common
Relationship
Past Conversation
Social Situation

RELATIONSHIP: COMMON
Things/Traits/Experiences/Knowledge
shared in common by the people in
the conversation

RELATIONSHIP: COMMON
INSERTVIDEOFILE

RELATIONSHIP: RELATIONSHIP

RELATIONSHIP: PAST CONVERSATION
That Menudo was
fantastic!
But I cooked
Kaldereta! :(
Well, it still tasted
fantastic!
:(

RELATIONSHIP: PAST CONVERSATION
That Menudo was
fantastic!
But I cooked
Kaldereta! :(
Well, it still tasted
fantastic!
:(
That Mongo was
fantastic!
Yeah right...
It really was! I
promise!
I hate you...
Sometime the same week...

RELATIONSHIP: SOCIAL SITUATION

CHANNEL

CHANNEL
I U

CHANNEL I U

CHANNEL
@
I U

What can we do to
communicate
effectively
PARTICIPATIONTIME!

5CSofCOMMUNICATION
Effective Communication
Completeness
Cohesiveness
Correctness
Conciseness
Clarity

5CSofCOMMUNICATION
Clarity

CLARITY
What do you want to achieve?
What is your
PURPOSE
for communicating?

CLARITY
Simple English

CLARITY
Simple English
1. Use SIMPLE words

CLARITY
Simple English
1. Use SIMPLE words
2.Use sentences in the ACTIVE VOICE

CLARITY
Simple English
1. Use SIMPLE words
2.Use sentences in the ACTIVE VOICE
3.Use PRONOUNS

CLARITY: use SIMPLE words
Simple English
INSTEAD OF TRY
addressees
advantageous
approximate
at the present time
attempt
in view of the above
numerous

Simple English
INSTEAD OF TRY
addressees you
advantageous
approximate
at the present time
attempt
numerous

Simple English
INSTEAD OF TRY
addressees you
advantageous helpful
approximate
at the present time
attempt
numerous

Simple English
INSTEAD OF TRY
addressees you
approximate about
at the present time
attempt
numerous

Simple English
INSTEAD OF TRY
addressees you
approximate about
at the present time now
attempt
numerous

Simple English
INSTEAD OF TRY
addressees you
approximate about
attempt try
numerous

Simple English
INSTEAD OF TRY
addressees you
approximate about
attempt try
in view of the above so
numerous

Simple English
INSTEAD OF TRY
addressees you
approximate about
attempt try
numerous many

CLARITY: use SIMPLE words (SHORTER WORDS)
Simple English
INSTEAD OF TRY
addressees you
approximate about
attempt try
numerous many

Simple English
INSTEAD OF TRY
Scintillate, scintillate, globule vivific!
In vain do I ponder thy nature specific--
Precariously poised in the ether capacious,
Closely resembling a gem carbonaceous;
Scintillate, scintillate, globule vivific,
In vain do I ponder thy nature specific!

Simple English
INSTEAD OF TRY
Scintillate, scintillate, globule vivific!
In vain do I ponder thy nature specific--
Precariously poised in the ether capacious,
Closely resembling a gem carbonaceous;
Scintillate, scintillate, globule vivific,
In vain do I ponder thy nature specific!
Twinkle, twinkle, little star,
How I wonder what your are.
Up above the world so high,
Like a diamond in the sky.
Twinkle, twinkle, little star,
How I wonder what your are.

CLARITY: use sentences in the ACTIVE voice
Simple English
PASSIVE VOICE ACTIVE VOICE
the subject is the receiver of the
action

Simple English
action
the subject does an action to an
object

Simple English
action
the subject does the action to an
object
The employee was hired
by the boss.
The boss hired the
employee.

Simple English
action
object
by the boss.
The boss hired the
employee.
SUBJECT: SUBJECT:
ACTION: ACTION:
OBJECT: OBJECT:

Simple English
action
object
by the boss.
The boss hired the
employee.
SUBJECT: employee SUBJECT:
ACTION: was hired ACTION:
OBJECT: boss OBJECT:

Simple English
action
the subject does the action to an
object
by the boss.
The boss hired the
employee.
SUBJECT: employee SUBJECT: boss
ACTION: was hired ACTION: hired
OBJECT: boss OBJECT: employee

Simple English
AVOID THIS HAVE MORE OF THIS
by the boss.
The boss hired the
employee.
7 words 5 words

Simple English
AVOID THIS HAVE MORE OF THIS
by the boss.
The boss hired the
employee.
7 words 5 words
Can hide the doer of the action
"The employee was hired"
Direct

Simple English
INSTEAD OF TRY
The letter was written by
the secretary.
The following criteria must
be met in order for the
contest entry to be
considered valid.
New rules were
implemented.
My car was driven to work
by me.

Simple English
INSTEAD OF TRY
the secretary.
The secretary wrote the
letter.
contest entry to be
considered valid.
New rules were
implemented.
by me.

Simple English
INSTEAD OF TRY
the secretary.
letter.
contest entry to be
considered valid.
You must meet the following
criteria for your contest
entry.
New rules were
implemented.
by me.

Simple English
INSTEAD OF TRY
the secretary.
letter.
contest entry to be
considered valid.
entry.
New rules were
implemented.
The Safety Department
implemented new rules.
by me.

Simple English
INSTEAD OF TRY
the secretary.
letter.
contest entry to be
considered valid.
entry.
New rules were
implemented.
The Safety Department
implemented new rules.
by me.
I drove my car to work.

5CSofCOMMUNICATION
CompletenessClarity

Completeness
Give them everything they need to know

Completeness
What do you expect me to do next?

Completeness
...
...
Hi! I am Anne, from HR. We are
responsible for making sure that
employees are happy.
Oh! That's good.
We do that by conducting
surveys online or on paper.
In fact, we have just launched a
new online survey form.

Completeness
Ok. So is there anything you
want me to do?
No problem. I'll do that.
Yes, and we're hoping that
employees get online and
complete the form.
I wish he could have
just said that at the
start.
I'm so glad you asked! Could you
please complete the survey
online at <<<>>>?
Thank you!

PASSTHEMESSAGE
Group Activity
Each group will form 1 straight line.

PASSTHEMESSAGE
Group Activity
The 1st person for each of the group will be given time to memorize a
sentence.

PASSTHEMESSAGE
Group Activity
sentence.
At the start of the activity, the 1st person will whisper the message to
the next person. Repeat the process until the message reaches to the
last person in the line.

PASSTHEMESSAGE
Group Activity
sentence.
The last person will then run to the front and write the message he
received on the board.

PASSTHEMESSAGE
Group Activity
sentence.
The last person will then run to the front and write the message he
received on the board.
The fastest and most accurate group will win the point.

ANY QUESTIONS?
PASSTHEMESSAGE
Group Activity

ROUND 1
STARTS NOW!
PASSTHEMESSAGE
Group Activity

ROUND 2
STARTS NOW!
PASSTHEMESSAGE
Group Activity

ROUND 3
STARTS NOW!
PASSTHEMESSAGE
Group Activity

5CSofCOMMUNICATION
Completeness
Conciseness
Clarity

Conciseness
K.I.S.S. everytime

Conciseness
K.I.S.S. everytime
INSTEAD OF TRY
For all intents and purposes,
the reason Mr. Henderson
arrived late for work was
due to the fact that he
stopped at very many traffic
lights that were red in
colour.

Conciseness
K.I.S.S. everytime
INSTEAD OF TRY
For all intents and purposes,
the reason Mr. Henderson
arrived late for work was
due to the fact that he
stopped at very many traffic
lights that were red in
colour.
Mr. Henderson arrived late
for work because he stopped
at many red lights.

Conciseness
K.I.S.S. everytime
INSTEAD OF TRY
The parameters of your
responsibility are included in
the job description you
received on your initial day
of work at the association.

Conciseness
K.I.S.S. everytime
INSTEAD OF TRY
The parameters of your
responsibility are included in
the job description you
received on your initial day
of work at the association.
Your job description lists
your responsibilities. You got
your job description the first
day you worked here.

Conciseness
K.I.S.S. everytime
INSTEAD OF TRY
It is essential that the
kitchen premises is cleaned
thoroughly in a timely
manner.

Conciseness
K.I.S.S. everytime
INSTEAD OF TRY
It is essential that the
kitchen premises is cleaned
thoroughly in a timely
manner.
The staff should clean the
kitchen regularly.

5CSofCOMMUNICATION
Completeness
Correctness
Conciseness
Clarity

CORRECTNESS
Make it error free
Make sure you check the
SPELLING,
GRAMMAR,
names, titles, and numbers.

CORRECTNESS
Make it error free
HEALTH:
It is dangerous to smoke while
you are becoming pregnant.

CORRECTNESS
Make it error free
I have something exciting to tell
you.
My girlfriend and I got enraged last
night!

CORRECTNESS
Make it error free
It was so exciting to watch!
The cheerleaders threw up high into
the air.

CORRECTNESS
Make it error free

CORRECTNESS
Make it error free
An error can change
the meaning of the sentence.

CORRECTNESS
Make it error free
An error can change
the meaning of the sentence.
It can also distract
the receiver from the purpose
of the communication.

COHESIVENESS
Organized and logical
Hi! I wanted to write to you about a
report you did. I sent a copy to the
other department as well, so that they
can check. They'll be having a meeting
about that report some time this week.
And they've also asked me to let you
know that you have a meeting with
them this week.

COHESIVENESS
Organized and logical
Ask yourself again, what is your purpose
for communicating?

ROLE-PLAY
Pair Activity
Practice the 5Cs of
communication in Written or
Verbal form.

OBJECTIVES
Communication
2.BEAWAREOFTHEfactorsthatinfluence
communication
3.Practicethe5CsofCommunication

Fundamentals of Communication

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