Slide 14: (4) Review the last hour Situate it and link it back to KRA’s and get them to list learning points. Review learning points. Turn off slide. BREAK Hour 3 This is on the flip chart Tel the Toyota story and make them work for the word process. Explain where we are. Explain the golden thread. Back to the flip chart. Draw Fred at his desk, show stuff coming down and him passing things on. Ask the name of the people to whom he delivers (customers). Ask what Fred must do before he passes on (add value). Show how KRA’s link to Fred to customers. Show how KRA’s link Fred to suppliers (too many people are driven by their suppliers). Show (with a big green arrow) how the intellectual process of work goes in the opposite direction of the flow of work.
2 MINUTES (emphasize each of these points by inserting the phrase “TRAINED OUTLOOK USERS WILL . . .” before you read each statement.)