Anexas is a consulting organization that provides Lean Six Sigma services across many industries globally. It discusses how Lean Six Sigma has been applied successfully in banking, telecommunications, oil and gas, manufacturing, supply chain and logistics, healthcare, IT and other industries to reduce costs, defects, errors and improve processes. Specific client examples are provided for each industry.

1. Application of Six Sigma in various Industries
Anexas a consulting organization based in Denmark with
wide presence in India and offices in UAE, Kingdom of
Saudi Arabia, Singapore and Canada. Anexas group
comprises of Anexas Denmark in Europe, Anexas FZE in
UAE, Anexas Consultancy Pvt ltd in India and Anexas
Consulting in Middle East, Soon all over the world.
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Lean Six Sigma in Banking, Finance, and Insurance
Lean and Six Sigma solutions from Anexas have helped many banks and
financial services to improve their processes. A typical application of Lean
and Six Sigma in core banking have resulted in reduced cycle times for
account opening, profile changes, loan processing, credit card issue, credit
card statement issue, fund transfer, etc.
Lean and Six Sigma projects in banks have reduced errors to almost zero
levels. Some of the projects done in banking are reduction or errors in
fund transfer, profile updates, names, addresses, amount, etc.
Some of our Clients from Banking, Finance and Insurance Industry
1. Riyadh Bank
2. Bank
3. ING Vysya Bank
4. Muscat
5. Enxt Financials Limited
6. Ocwen Financial
7. Al-Futtaim Finance
8. Bharti AXA.
9. Tata Capital Financial Services Limited

2. 10. HSBC Software Development
11. Al Ilma Bank
12. Abu Dhabi Finance
13. Al Hilal Bank
Lean Six Sigma in Telecommunication
In the Telecom industry, Six Sigma is commonly used for the development
of new features and processes for new services, improvement of accuracy,
timeliness and completeness of customer communication and new
connections, uptime and quality of services and reduction of response times
for complaints, improving customerexperience among others.
Anexas has helped several telecom companies reduce their defects by a
factor of 10 and also reduce the cycle time of critical processes by 35%.
Some of our clients from Telecommunication :
1. Reliance Infocom
2. Hutchison
3. Bharti Infratel
4. Mobily
5. ACT Broadband
6. Integrated Telecom Company
Lean Six Sigma in Oil And Gas, PetrochemicalIndustry
Increasing demand for petroleum products has triggered the oil and gas
industry to embrace more efficient means of operations. Lean Six Sigma
has been applied by companies in oil and gas industry to improve
production, increase reliability and reduce costs while running safe
operations.
Too much waste, too much redundancy and lengthy turnaround times
result in even the most efficient oil and gas companies failing to meet
customer expectations 25-50% of the time. Lean Six Sigma can help in
ensuring that customerexpectations are met and potential savings of
$100millions are realized.
Some of our Clients from Oil And Gas, Petrochemical Industry :
1. ADCO

3. 2. Oman Refineries and Petroleum
3. Rashtriya Chemicals and Fertilizers Limited
Lean Six Sigma in HR
Anexas have helped many various organizations improve their HR KRAs.
Typical application of Lean and Six Sigma has resulted in reduced cycle
times for hiring processes, steepening employee learning curve and
reducing turnover rates, policy deployment, helped standardize and
optimize safety and compliance issues etc. HR professionals can help the
project teams work together more effectively. Potential Six Sigma
contributions in this area include:
Ensuring team leaders and members get training in teamwork, conflict
management, communications, dealing with difficult team members, and
other team effectiveness skills.
Providing teams with tools that allow them to diagnose their own
performance and identify when and where they need help.
Six Sigma can help HR Professionals find the right people for roles and
ensure they remain in those positions in the rotation. Potential Six Sigma
contributions in this area include:
 · Building a competency model that will help HR Professionals
with the right mix of technical, and leadership skills and abilities.
 · Creating job descriptions and specifications that help candidates
fully understand the position and expectations prior to joining.
 · Developing a retention strategy that will help ensure personals
complete their rotation and the organization recoups its investment
in training and development.
Some of our Clients from the Human Resources Department :
1. Manhattan Associates
2. Technip
Lean Six Sigma in Aerospace and Defence
Anexas has trained, certified and consultedfor many government
organizations in India and the Kingdom of Saudi Arabia. In India, the
defense services have benefited from lean and six sigma methodology. In

4. the Kingdom of Saudi Arabia, many government organizations have got
trained and implemented six sigma using Anexas' help.
The U.S. Department of Defense has dictated the implementation of Lean
Six Sigma to achieve the highest level of cost-wise readiness. Indeed, the
life-cycle costs of operating and maintaining today's advanced weapons
systems are more expensive than their acquisition. Hence, there is pressure
to reduce the costs of operating aging equipment and maintain ever higher
levels of readiness.
Aerospace - Manufacturers, assemblers, and distributors of aircraft and
aircraft parts primarily usedin commercial or private air transport.
Defense - Producers of components and equipment for the defense
industry, including military aircraft, radar equipment, and weapons.
Lean Six Sigma in Supply Chain & Logistics
Anexas has helped one of the largest logistics and shipping companies in
the world save wealth worth millions of dollars, by implementing end to
end Lean six Sigma Projects to increase the utilization of pickup trucks
from 80% to 90% in a span of 6 months.
Some of our clients from Supply Chain and Logistics
1. DP World
2. Naqel
3. Avis
4. Arabian Chemicals Terminal
5. Geodis (IBM Company)
6. TCI Supply Chain Solutions
7. Transport Corporation of India
8. Maersk
Lean Six Sigma in Manufacturing
Lean Six Sigma Training in manufacturing companies has brought drastic
improvements in their efficiency and profitability. Six Sigma is a powerful,
proven method of improving business efficiency and effectiveness.
Six Sigma helps in better understanding of manufacturing processes and
solving the challenges in the operation environment, improving

5. productivity and safety of the work environment, identify the defects,
reworks, control and improve the quality of work.
Several clients of Anexas in the Middle East are a fan of its capability to
reduce warranty costs of products, and have been with us since our first
assignment with them. We also helped save costs by implementing 5S at the
shop floor, as well as otherbenefits such as reduced inventory levels and
higher employee productivity.
Some of our clients from Manufacturing Industry:.
 Durgapur Steel
 BEML (Bharat Earth Movers)
 ADCO (Abu Dhabi oil Company)
 Dell India Pvt. Ltd.
 Colgate Palmolive
 Al fanar
 Alessa
 Zuari Agrochemicals
 Brother Gas
 Gulf Gas
 NALCO
 Steel Authority of India
 HP
 Seimens
Lean Six Sigma in FMCG, Food & Consumer Products
FMCG companies (high SKU, typically multiple products-per-delivered-
pallets) have successfully applied lean in distribution processes by high-
mix. They have usedlean tools and practices in the value chain between the
shippers and the customer's distribution center.
Under the tutelage of Anexas, an NGO ranking among the top 100 NGOs in
the world has, at the distribution level, usedSix Sigma to not only identify
financial improvement opportunities but also to quickly implement changes
in the upstream supply chain to significantly reduce the aforementioned
costly wastes.
Some of our clients from FMCG, Food & Consumer Products:
 Al Safi
 SFDA (Saudi Food and Drug Authority)
 Akshay Patra

6.  Herbal Life
 Al Marai
 Neo Foods
Lean Six Sigma in Government Agencies
All Government bodies whether they be Federal, State, or Local agencies
are able to implement the Six Sigma management procedure in order to
improve customerservice and increase the government’s effect on the
general public. Traditionally, this process was usedin the manufacturing
sector but works perfectly within the government and similar
organizations. Using 6 Sigma, the government is able to experience the
same benefits as the manufacturing industry has. The main goal is to
reduce the numberof defects and variables within processes. In this way,
the government can use Six Sigma to successfully improve several aspects
as it does in other industries.
Government leaders are looking to industry-proven best practices to
improve public systems like education, transportation, social services,
waste management, environmental protection, and much more. As a result,
governments are beginning to see that implementing lean Six Sigma can
produce the results that taxpayers are demanding.
Some of our Clients from Government Agencies
1. Steel Authority of India
2. Rashtriya Chemicals and Fertilizers Limited
3. BEML(Bharat Earth Movers)
4. Ministry of Defense
5. Bharat Petroleum Corporation Limited(BPCL)
Lean Six Sigma in Pharmaceutical Industry
In the Pharmaceutical industry, manufacturers implement Six Sigma in
order to reduce their operational costs and ensure great service to their
clients. In Blood Systems Laboratories's(BSL) , as an instance ,Failures of
tests, missed inspections, incomplete documentation can all result in failure
of an entire batch of product.

7. One of the more common projects at BSL, for example, is the prevention of
non-usables. BSL has run multiple projects involving non-usables in the
last two years involving parameters such the presence of preventable
errors, empty testing wells, and contaminated sterilization fluids.
By addressing these problems Anexas was able to help reduce non-useable
runs by approximately 38% and saved the lab $40,000 per year. The
company estimates it has saved over ten times this amount from all Six
Sigma projects combined with the skilled guidance of Anexas.
Some of our Clients from Pharmaceutical Industry :
1. Strides Arcolab Ltd.
2. Cipla
3. Novozymes Denmark
4. ICRI
5. Waters
6. Novartis Switzerland
Lean Six Sigma In Healthcare
All across the world, there are millions, if not billions, of professionals in
the medical field. From nursing assistants, surgeons, general practitioners
and other similar health care professionals. Six Sigma is a rigorous and
disciplined methodology that uses data and statistical analysis to measure
and improve a company's operational performance by identifying and
eliminating defects. Six Sigma has been used to address many of the most
common challenges facing healthcare, including patient safety, technology
optimization, Market growth, resource utilization, length of stay and
throughput. In some cases, it has been used to focus on a specific
department or process, and in other cases it has been implemented on an
enterprise-wide basis to achieve a cultural transformation.
Anexas has helped several hospitals in India and the Middle East become
better healthcare providers by improving on parameters such as Clinical
efficiency, patient safety, physician satisfaction, streamlining the patient
transfer, improving Ward Rounds etc.

8. Our projects on reduction of medicine dispensing time by 50% and
reduction of discharge time from an average of 2.5 hrs to 45 mins have been
well received by the international Quality community.
Some of our Clients from Healthcare Industry :
1. King Fahad Medical City (KFMC)
2. Ministry of Health (MOH), KSA
3. Central General Hospital, Bangakok
4. National Guard Hospital
5. Al Jazeerah Hospital
6. Wadi-Ad-Dawasir Militray Hospital
7. King Saud Medical City
8. King Khaled Eye Specialist Hospital
9. Vikram Hospital
Lean Six Sigma in IT, ITES, BPO and KPO
Explore ways to improve the processes within data warehousing, software
design and development, resource planning, and using technology to better
implement six sigma projects
Six Sigma has proved quite beneficial for the ITES sector because rather
than making direct alterations in the product or service, it concentrates
more on making improvements in existing business processes, which
automatically improves the quality of final outcome. This is like tackling the
root cause that might be creating problems related to quality.
Common quality issues plaguing ITES are reduction in billing errors,
timeliness of billing, improving the call completion ratio, improving ARPU
(Average revenue per unit), FCR (first call resolution), TAT (turnaround
time), reducing customer churn, improving Sales Productivity etc.
Anexas’s approach of giving supreme importance to VOC has helped
internal operations of BPO’s and customer contact centers, something that
automatically leads to a reduction in the overall cost of operations. This has
not affected customer satisfaction, and helped BPO’s to maintain

9. competencies, which has become quite essential considering the increasing
competition in the BPO industry.
Some of our Clients from IT, ITES, BPO, KPO :
1. Hewlett Packard Globalsoft
2. Tech Mahindra
3. Emerson
4. Mobily Infotech
5. Tata BSS
6. Xchanging, Canbridge Solutions
7. First American
8. Atria Convergence Technologies Pvt Ltd
9. ANZ Support Services India Pvt.Ltd
10. Pangea3
11. Tesco Hindustan Services Centre
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