Speedword

Express Training in Overdrive 1
President’s Corner 2
Photos: ALC 2014 5
News Briefs 6
2014 Managers Meetings 9
Henson Legacy Lives On 13
Anniversaries 14
Milestones 15
Station News 16-17
Piedmont Airlines Newsletter
July/August 2014
SPEEDWORD
First, a little background. Pre-
merger, the 32 employees of the US
Airways Express Training Department
– all Piedmont employees – provided
training, support, assistance, guidance,
occasional hand-holding and much
cheerleading to every airline employee
who handled an Express aircraft. By the
numbers, that’s thousands of people
- coast to coast - who needed to learn
everything from airport codes to the
perils of three way connections. Now,
with post-merger ground handling
transitions happening in dozens of
stations, the same 32 employees (plus
support staff) are taking on even more
responsibility while managing the ever-
evolving environment of integration. “We
talked about the challenges ahead of us
and everyone on this team was willing to
take on the task of making our stations
successful in these transitions,” said Tina
Weaver, director, Express Training. “These
folks never complain, they take pride in
their work and do it well. It’s just a great
group to work with.”
On a Wednesday afternoon in
CLT, systems training coordinator Craton
Duggins is teaching American employees
from OKC and TUL the differences
between check-in procedures across
the AA and US systems. Down the hall,
Courtney O’Sullivan is demonstrating
ramp hand signals on day three of a four
day ramp class. In PHL, Tracy Pavlicek
is helping a dozen Piedmont new hires
learn to build a reservation, and Debbie
Vignola is reviewing ramp procedures
with displaced Envoy employees who
hope to continue their careers in DCA
with Piedmont. In PHX, Cathy Shappell
and Andrew Muellner are teaching 12
students (10 from Piedmont and two
from a ground handling vendor) a three
week CSA class, while Justin Lyman
and Kim Slotterback teach Sabre to a
different class. “It amazes me,” said
Craton. “We are working on two different
computer systems, two sets of policies
and procedures, different practices, and
they do it well.”
“You do feel like you’re wearing a
lot of different hats,” said systems training
coordinator John Kempisty. “The QIK hat,
theSabrehatandinthebackgroundisthe
ramp hat which is changing constantly.
But we’re here trying to make the product
Education > Support > Success
Continued on page 3
Top: Cathy Shappell and Andrew
Muellner are ready for anything.
Bottom: Diann Halvorson instructs
a student in ramp class. Banner, top
of page (l to r): Joanne Solnar, Val-
erie Sutton, Jasmin Delgado, Mark
Shaffer and Monica Mccraw.

Welcome to the July/August
edition of Speedword. Jackie’s
lead article highlights the enormous
amount of work being done in the
merger integration environment by
our Express Training Department.
Although the role they play in training
employees who handle Express aircraft has always been
critical to us meeting our safety and reliability goals,
this function is even more critical as we integrate two
regional networks and consolidate workgroups at many
of our airports. Getting everyone to the same operating
procedures is a key milestone at all levels of creating the
new American Airlines, and our Express Training group is
on the front lines of that endeavor.
Also in this edition is a Q & A on our implementation
of a Safety Management System or SMS. Although the
implementation process is somewhat cumbersome
and time consuming, the end result will give us a more
systematic and proactive way to evaluate, manage
and mitigate the safety risks that are an inherent part
of our business. As indicated in one of the answers, our
contemporaries, PSA and Envoy and parent company,
American, all have fully implemented programs.
One of the things that struck me in looking
through this edition was the long list of employees
celebrating anniversaries for lots of years of service with
Henson/Allegheny/Piedmont. From Terry Petrun’s 40 year
anniversary to the long list of 10 year anniversaries, this
airline has outlived several mergers and two bankruptcies
and provided meaningful employment for thousands of
people for many decades. In the context of anxiety about
the age of our fleet and merger uncertainties, I think that
is important to keep in mind. When Terry or Captain Pete
Genero, who has been here 35 years, started with the
company, there were probably 50 commuter/regional
airlines thoughout the United States. There are many
fewer than that today, and we are one of the few who
has survived in what has been a turbulent and unstable
industry. When I couple our history with our place in what
is now the world’s largest airline, whose financial condition
is sound, I can’t help but be optimistic about the future.
President’s Corner
President/CEO
Steve Farrow
Piedmont SPEEDWORD 2 July/August 2014
SCHEDULED 9110
COMPLETED 8582
DPTR S:00 5560
DPTR S:05 6230
ARVL S:00 4680
ARVL S:14 6642
BLOCK PERF 4665
June 2014 Completion Rates
MTD TOTAL GOAL
Completion Factor 94.2% 95.2%
Controllable CF 97.2% 97.4%
Right Start 84.6% 82.9%
D:0 Departures 64.8 % 57.0%
D:05 Departures 68.4% 73.0%
A:00 Arrivals 51.4% 56.0%
A:14 Arrivals 72.9% 74.5%
Block Performance 54.4% 61.0%
100% Days
Completion Factor 2
Controllable CF 2
2013 2014
January 69.0% 61.9%
February 68.0 64.6
March 70.4 65.2
April 70.4 69.7
May 69.0 69.3
June 62.0 66.46
July 62.6
August 66.2
September 75.8
October 74.6
November 71.0
December 63.2
JUST D:0 IT
(Flight Ops + Ground Handling D:0)
JUSTD:0IT.
Finally, we have about
45 days left of the peak
summer travel season, which
unfortunately coincides with
heat and convective weather.
I know the conditions for those
who work at our airports and in
our aircraft can be demanding,
as can harried passengers, but
always remember that it is those
passengers who generate the
revenue that pays our salaries
and provides us with jobs. Take
care of them, take care of
yourselves and enjoy what you
do.

as good as it can be. It’s our job to get (customer service
employees) prepared and ready
to join our team.”
Not all students come to
them. In DCA, where Piedmont
has assumed all of Envoy’s
ground handling duties, it’s less
disruptive if the trainer is the one
to travel. “We’ll go to stations
and teach a ramp class if they
have a lot of people who need
to go through it at one time,” said
Debbie Vignola, systems training
supervisor. “And I love that part
of it. There are no computers,
though, so everything’s on
paper.”
There is no lack of
experience in the ranks of our
Training Department. Every trainer
once worked a ramp, or a ticket
counter or a gate and every
one can say “I’ve been there.”
“When I started 14 years ago we
had Sabre, and I cried in class
every day,” said Barb Shivers,
systems training coordinator
(who can laugh about it now).
“I’ve sat in that seat where they
are sitting. I know what it’s like. So
I tell them, ‘I’m here to build you.
Because that’s what we do; we
are building an agent.”
Students who travel to the
three week CSA class often bring
with them home-life distractions.
That adds yet another challenge
for instructors. “It’s not their fault,”
adds Barb. “They are worried
about being away from home, worried about their
children. So we have to teach
past that, work through that.
We have to be sensitive to their
situations and get them through
in a positive way, so when they
take a real position out there,
they are ready.”
As the merger moves
forward, all regional carriers for
the new American will follow
the same operating procedures.
As planners piece together the
puzzle, it’s up to our six systems
and procedure analysts to
keep pace with the changes so
students get the most accurate
information. “It keeps you on
your toes,” said Mark Shaffer.
“We’re going from seven carriers
to ten carriers with the same
manual. It’s a lot of give and
take. Which rules do we keep?
Which rules do we change?” “So
for example, we were teaching
upgrades today and there was
literally a change this morning,”
added Valerie Sutton. “So we
had about two hours lead time,
but we were able to present the
new material and let the students
know what to expect.” As
operating procedures continue
to evolve, it’s not uncommon for
former students to call a trainer
for clarification. “Stations call us
with questions all the time,” said
systems training coordinator
Diann Halvorson. “Consistency is
Training
Systems training coordinator Courtney O’Sullivan
demonstrates marshaling procedures to a ramp class in CLT.
Tina Weaver
Director, Express Training
Laura Ann Gore
Manager, Customer Service Quality Assurance
Jason Hunter
Manager, Curriculum and Procedures
Tonia Thompson
Manager, Express Training
Debbie Vignola
Systems Training Supervisor
Systems and Procedure Analysts
Systems Training Coordinators
Express Quality Assurance Analysts
Mark Shaffer
Valerie Sutton
Joanne Solnar
Jasmin Delgado
Sarah Robinson
Becky Dinardo
Diann Halvorson
John Kempisty
Justin Lyman
Craton Duggins
Franswa Kennedy
Ibn Tamir Mutakabbir
Courtney O’Sullivan
Tracy Pavlicek
Kim Slotterback
Barbara Shivers
Cynthia Hallahan
Cathy Shappell
Andrew Muellner
Michael Safar
Scott Robinson
Kate Heaton
Jeanne Arnold
Stephanie Miller
John Kruskamp
April Rigsby
Julie Willis
Monifa Burt - Admin, Registration
Monica Guyer Mccraw - Admin. Asst.
Tamy Schronce - Admin, Distribution
Continued from page 3
Continued on page 4

key. So we want all stations, all previous students, to be doing the same
thing.”
In addition to CSA and ramp classes, our trainers are also
responsible for teaching Cargo, Ground Security, Net Tracer (baggage)
and other classes, as well as the training for Express agents who handle
Delta. “Every time a new class starts, it’s an adventure,” says Tracy
Pavlicek, systems training coordinator. “I get to meet people from all
over the system and that makes the classes so interesting. Each student
brings a different experience.”
“We are dedicated,” said systems training coordinator Courtney
O’Sullivan. “This is our gig and we’ll tackle whatever they throw our
way.”
Editor’s note: Once customer service agents are trained, it’s the
job of Express Quality Assurance analysts to make sure stations follow
procedures safely and consistently. We’ll talk to the QA group in the
next Speedword. - Jackie
Training Continued from page 3
Enter the Safety Calendar
Coloring Contest
by August 31
CONTEST RULES and GUIDELINES:
1. Children and grandchildren, brothers and sisters, nieces and nephews, 12 and
under (in 2014) of all current Piedmont employees are eligible to enter the coloring
contest.
2. Children may submit multiple drawings, but only one drawing per category.
3. Drawings must be ORIGINAL and done in markers, crayon or paint on plain, 8 x
11” white paper. No electronic or digitally enhanced entries will be considered.
4. Adults may assist with labeling, but may not assist a child in the actual drawing.
5. Entries will be judged by members of the Safety Department on originality,
theme, and neatness. Children with winning drawings will receive a $50 gift card;
winning PDT employees will win a day off to spend with the child!
6. Each drawing must be sent with a completed copy of the entry form. Please
include the child’s name in pencil on the back of each drawing. Do not fold or staple
the drawing, if possible.
7. Entries must be post-marked by August 31, 2014.
8. Parents agree to allow the child’s drawing and photograph to be included in the
Piedmont 2015 Safety Calendar, the Piedmont Employee website and the Piedmont
Speedword newsletter. The calendar will be distributed to all employees.
For entry form, visit the Piedmont Employee website, see the inside back cover of the 2014 Safety Calendar or send an email request
to jacqueline.jennings@aa.com
Left: Barb Shivers. Right: Craton Duggins helps a stu-
dent in CSA Differences class.
Left to right: Justin Lyman, Julie Willis, Cindy Hallahan, Sarah Robinson and
Scott Robinson.


5 Imperatives to Restoring
American to Greatness:
1.
Focus on customer needs and wants.
2.
Become the industry leader in safe
and reliable operations.
3.
Engage our team members.
4.
Provide a return for our investors.
5.
Look to the future.
Photos: Annual Leadership Conference 2014
1 2 3
4
5 6
1. Michelle Mohr (AA Corporate Communications) and CLT’s
Aylin Albayrak.
2. Sarah Boon (CS Regional Manager), Teri Anderson (TYS), Ed
Brinson (VPS), Tom Dombroski (CS Director), Donald Peru (CAE),
Joscar Manon (HSV).
3. Mandy McGuigan (Director, InFlight), Scott McGuigan (Re-
gional Chief Pilot), Gary Blevins (Director, Operational Control),
Jay Keen (Director, Training).
4. American’s senior leadership team gets ready to take ques-
tions from the crowd.
5. Dean Hershey (Director, Technical Services), Bill Arndt (VP,
Maintenance), Dale Witmer (MDT Base Manager), Rick Jarvis
(Manager, Tech. Pubs.)
6. Tim McMasters (VP, Finance) does some networking in DFW.

All employees now have a new American Airlines
IDnumber.Toregisteryournumber,andcreateapassword
associated with the number, visit Wings at https://wings.
usairways.com. The number will become critical in the
next several months to access systems such as dual access
travel. For specific instructions, visit Wings, or the Piedmont
employee website under “Merger News.”
American’s Chief Integration Officer, Maya
Liebman announced AA’s new “e-mails for all” policy at
the 2014 Annual Leadership Conference in June. That
will mean aa.com email addresses across all workgroups,
including Flight, Customer Service and Maintenance. The
“email for all” roll-out will happen in phases. Stay tuned for
more information on where Piedmont falls in the lineup.
Piedmont has partnered with Airline Apps, Inc., an
online application service that will allow pilots to easily
apply for a job with our company. “The on-line...process
will put our name in front of hundreds of new applicants
looking for pilot positions,” said Ann MacKay, recruiting
manager. “In addition, we can search for and solicit
qualified candidates who are actively looking for new
career opportunities. Our recruiting team has been very
successful with ‘cold calls’ to potential candidates and
this will only increase our exposure and reach.” American
is also putting new emphasis on regional pilot recruiting
and hiring. “..With the expansion of our regional family
to include a larger number of wholly owned carriers, we
see the relationship between the regional carriers and
mainline operation becoming increasingly important,”
wrote American SVP, Timothy Campbell. “To be the
best, we want to hire and train the best, and position the
mainline operation for success by coordinating efforts
for pilot recruitment, hiring and training.” Campbell
announced that American Captain Bob Skinner will
take on a new role to “work closely with each of our
regional carriers to ensure our pilots are fully prepared to
successfully transition to the new American when they are
offered new hire positions.”
TheRegionalAirlineAssociation(RAA)haslaunched
“TakeFlightTomorrow,”acoalitionofaviationstakeholders
“working together to stave off the unintended negative
consequences of the FAA rule requiring airline first officers
to hold an Airline Transport Pilot (ATP) certificate with a
minimum of 1,500 hours of flight time.” According to the
RAA,theTakeFlightTomorrowwebsite(takeflighttomorrow.
org) will serve as a virtual campaign headquarters,
providing the latest news on the issue as well as resources
and industry
messaging. “The
site will allow
us to connect
supporters directly with members of Congress, the FAA,
and other elected officials at the federal and local levels
and provide a robust social media presence that will serve
as a platform for education and lobbying initiatives.”
A year after the “wheels up” landing in
EWR, aircraft 934 has been patched up and flown out of
EWR. PDT turned the plane over to insurance, who in turn
sold it to AVMAX. AVMAX recently re-skinned the belly in
order to move it and complete more permanent repairs.
“Do not be surprised if you happen to see serial number
139 active again in the future,” said VP Bill Arndt.
Piedmont’s ground handling team in ANC
celebrated a successful start to handling mainline
American flights in June. ANC is one of 30 regional cities
where Piedmont and Envoy (or other vendor) ground
handling teams “overlapped” post merger. So far,
Piedmont has been awarded the work in 15 of those cities.
The most recent decision awarded VPS to Piedmont, but
JAN to Envoy.
News Briefs
Temporary
repairs done
on aircraft
N934, the
plane that
landed
“wheels up”
in EWR.

Flight, Safety, HR Department Changes
Julie Schell, director, Safety and
Regulatory Compliance, becomes vice-
president, Safety and Regulatory Compliance.
Asvicepresident,JulieoverseesallMaintenance,
Flight and Customer Service Safety programs,
as well as environmental, OSHA and regulatory
issues.
Paul Heavey, ramp unit manager, PHL,
becomes West region Safety manager. Paul will
now work with the West region to promote Safety
programs such as on-the-job injury reduction
and aircraft ground damage reduction, as well
as play a supporting role in the company’s SMS
implementation and IEP programs. Paul has
been with Piedmont since 2010.
Gary Blevins, manager of Flight
Operations, becomes Director, Operational
Control and Crew Resources, assuming
responsibility for all crew planning/resource
functions.
Bob Wall, US Airways Manager of Express
Schedules, becomes Piedmont manager of
Planning and Marketing. Bob has been with
US Airways performing the Express scheduling
function for more than 20 years and is leaving
US Airways due to relocation requirements
associated with the merger. Bob will be our
focal point for aircraft scheduling and routing
issues, as well as the crew pairing generation.
Mike Kurutz, Crew Planning supervisor,
becomes manager, Crew Planning. Mike will
coordinate and support the various crew
planning and aircraft marketing processes.
Jerry Nowak, assistant
manager, Flight Operations,
becomes manager, Flight
Operations, to reflect his
expanded role.
Mike Campbell has
been hired by Piedmont to
assist with pilot recruiting.
Mike is working with
Human Resources to find
“exceptional aviators” to
join PDT’s team. Mike is a 30
year pilot and consultant
who has worked with flight
schools and other airlines on recruiting and
training challenges.
Gary Blevins
Jerry Nowak
Julie Schell
Paul Heavey
Mike Campbell
Sunrise in DCA
Uber-talented ramp agent David Brooks
captured this sunrise in DCA in July. See more of his
photos at davidbrooksphotos.com.
Do you have photos to share? We are looking
for well-lit, well framed photos to feature on the new
Piedmont Airlines website. For consideration, send
photos to jacqueline.jennings@aa.com.

What does SMS stand for?
SMS stands for Safety Management System.
What is SMS?
SMS is a different way to look at hazards and the risk
associated with the hazards. It is a business-like approach
to recognizing risks and creating a plan to mitigate, or
lessen those risks. SMS is not unique to the airline industry.
Similar management systems are used to identify and
manage risk in healthcare, security, and manufacturing.
Why do we need it?
Some safety risks and the resulting accidents have
a common cause across the industry; those risks are
controlled through rule making and regulations. Many
risks, however, are unique to a location/situation/
environment and will only be prevented by examining the
specifics. One of the defining characteristics of an SMS
is its emphasis on risk management within the individual
operator’s environment and situation.
Is it mandatory that all airlines have an SMS?
Not yet, but the FAA will soon require every airline to have
a formal SMS in place.
What does it mean for Piedmont?
Untilnow,mostairlinesafetyprogramshavebeenreactive:
fixing the problem once an incident occurs. Our SMS will
help us become more proactive: recognizing a risk and
eliminating it before someone gets hurt or something gets
damaged. Each PDT department is required to create and
implement its own system with assistance from Safety. Our
many Safety programs will eventually fold into our new
SMS with a little bit of tweaking. Ultimately, we will have a
better way to organize and analyze the information we
acquire from them.
Piedmont began the SMS process in October, 2011. Why is
it taking so long to implement?
Creating and implementing a system is a process. On
average, a fully-implemented SMS takes about three
years. We are working diligently to meet the three year
implementation goal by conducting weekly meetings.
Where are we in the process?
Each department reviewed its day-to-day business to
identify what they need to meet SMS requirements. An
implementation plan was developed to ensure each
department creates a system that fits into the company’s
goals for an SMS. Departments are now working together
to create a system based on the plan and then ensure
each employee is aware of their role in the system.
Do any of our competitors/colleagues have a fully
implemented SMS in place?
Yes, PSA, Envoy, Compass, US Airways and American
Airlines each has a fully implemented SMS.
What can we expect over the next few months?
As wemoveforward,managerswill initiateperiodicreviews
of data to identify potential issues. They will also evaluate
all changes to the operation to see how they affect safety
and how the change affects other departments. In time,
we will see a more efficient management team resulting
in improved operations.
Will my job change?
The preliminary answer is probably not significantly. But a
big part of SMS is looking at data and recognizing unsafe
situations. Based on the hazard data that is received,
managers will make changes to the operations. So if you
see a potential hazard, provide the data by reporting it!
File a safety report online at www.pdtsafety.com.
10 Questions About...
SMS

Leading With
Change
2014 Piedmont Managers’ Meeting
Leading With Change
“The essence of our being is managing with change.
You’ve done that, you’ve done that well, and this is not the last
time you’ll do it.” - Steve Farrow, CEO
“Leading with Change” was the theme of the 2014
Managers Meeting in CLT. PDT station managers from across the
country spent three days refining their leadership skills, gathering
information to take back to their employees and celebrating the
successes of the previous year. Vice-president Eric Morgan started
the conference with a look at PDT’s ground handling strengths: a
strong safety record, low costs and an excellent training program.
He also issued a warning: “We can call this the ‘ugly” time of
the merger. At this point in a lot of mergers, performance tanks,
revenue tanks. We want to learn from the past to help us go
forward. This is where the challenges start to look us in the face.”
More than 120 leaders had the opportunity to ask
questions to American’s senior vice president, Kenji Hashimoto,
attend breakout sessions on finance, human resources, safety
and training, and network with colleagues at end-of-the-day
gatherings. The take-away message from the conference: “The
industry is changing, but the formula for success is the same,” said
Eric. “Safety compliance, service results and saving economics
equals added value. We need to work together to achieve that
goal. The pressure is on, but we have an opportunity to show what
we’re made of.”
How do you motivate a team to deliver results? “Servant
leadership,” says VP Eric Morgan. “It’s sincerely seeking the good
of those being led.”
Keys to Servant Leadership
Celebrate new hires
Define your purpose and expectations
Give RESPECT
Invest heavily in your leaders
Demand excellence; establish accountability
Reward results - PRAISE
Train well, trust and verify
Be humble and honest
Demonstrate character and care

Station Safety Awards Winners
Leading With
Change
2014 Piedmont Managers’ Meeting
2013 Awards
Back row, left to right: Brian Prince (SWF); Jim
McHugh (HVN); Bill Rocco (Regional Manager);
Bob Berg (Director), Julie Schell (VP, Safety);
Eric Morgan (VP, Customer Service) Front row:
MaryLynn Sansone (ISP); Scott Miller (MDT);
Chuck Hathaway (ELM); Isabel Hill (ABE); Lisa
Schwartz (BGM); Joseph Galuska (AVP); Andy
Norton (MDT); Joe Guerra (CVG). Not shown:
Rachael Stout (ITH).

Bob Berg Division
Mike
Chumbley
Division
Back row, left to right: Antar Riley (GNV); Mike Chumbley (Director); Eric Eldridge (BGR); Marie Kirby (SBY); Julie Schell (VP,
Safety); Eric Morgan (VP, Customer Service); Kim Clarke (GSP); Karen Bruchstein; (EWN); John Campbell (Regional Manager).
Front row: Karma Goodwin (AGS); Bob Babetski (CRW); Amanda Hiwiller (ERI); Javette Smith (OAJ); Cassandra Barnes (PGV);
Robert Pilot (ROA); David Wyatt (CAK); Renee Lunn (FLO); Cathi Fields (PHF); Donald Peru (CAE); Ed Jurenas (LYH). Not
shown: Kathy Nicholls (CHO); Jeff Blum (MGM).
Back row, left to right: Sarah Boon (Re-
gional Manager); Travis Snyder (Regional
Manager); Julie Schell (VP, Safety); Eric
Morgan (VP, Customer Service); Allison
Potter (DAB); Darrel Butler (ILM); Kevin
Weaver (SAT). Front row: Tom Dombroski
(Director); Joscar Manon (HSV); Ed Brin-
son (VPS); Joshua Broussard (MLB); Julie
Girth (GPT); Teri Anderson (TYS); Art Fen-
nhahn (SYR); Evan Schmitt (BTV); Ronn
Hynes (ALB); Larry Peck (TRI). Not shown:
Herb Howell (AVL); Valerie Meadows
(JAN).
Tom Dombroski Division

Leading With
Change 2014 Piedmont Managers’ Meeting
2013 Awards
ABE
BGR
BTV
CAE
CRW
DRO
ELM
FAT
HPN
HSV
MDT
MGM
OAK
PHF
PHL
PHX
ROA
SNA
SYR
VPS
YUM
2013 Top Performer - Preventive Maintenance
BWI - CLT - DAY - PHX - PIT - PHL
Mike Tropek (PIT/PHX/CLT); GSE Director Scott Barninger; Bill Esh-
enhour (DAY/PHL); John Twaddell (PHL); Vaughn Jones (CLT).
Station Safety Awards Winners
John Keeton Division
Back row, left to right: John Keeton
(Director); Cheryl Smit (Regional Man-
ager); Julie Schell (VP, Safety); Charles
Bolin (SBP); Dinger Seldera (OMA); Ven-
gie Aseoche (OAK); Eric Morgan (VP,
Customer Service). Front row: Tafoula
Clark (YUM); Corrine Barnell (ANC);
Heather Dowdy (FLG); Arlesha Pleasant
(DRO); Jennifer Rosage (FAT); Craig Ben-
nett (SNA); Sean Lucas (LGB).
Jeff Garver
Division
Back row, left to right: Jeff Garver (Director); Patrick Wegmiller (CLT); Frank Morales (PHL); Bismarck Velasquez
(PHL); Julie Schell (VP, Safety); Aylin Albayrak (CLT); Jason Byrns (PHL); Mark Blumer (PHL); Eric Morgan (VP,
Customer Service); Tracey Tymorek-Byrns (PHL); Luciano Rodriguez (PHL); Kelly Carter (CLT); David Carroll (PHL).
Front row: Maria Peralta (PHL); Glenda Rivera (PHL); Patricia Harris (PHL); TJ Penigar (CLT); Suzanne Arriba (CLT);
Terry Bauer (CLT); Autress Freeman (CLT); Felicia Lay (PHL); Larry Baldwin (CLT); Ernie Taylor (CLT).
Station Scorecard
Performance Awards:

Some breakout sessions lend themselves to photos better than others. This Human
Resources rendition of “Minute to Win It” provided plenty of photo ops. Sure, there was
an educational component here, and the activities facilitated networking and team
building. But let’s be honest: Seeing VP Eric Morgan slide a cookie down his face and
into his mouth is...in a word ...priceless.
Stack soda cans using spaghetti?
Get a cookie from your forehead to your
mouth without using your hands?
Place Skittles on top of straws using...straws?
Retrieve coins from the toes of
pantyhose?
Flip red Solo cups on to empty bottles?
Leading With
Change Well, sure, you can serve customers, protect multi-million dollar
aircraft and manage people but...
Can You Do This?

Founder’s Legacy Lives on
DCA manager Fred Louden and
his son, Tristan, at the Henson
Reservation in Maryland. The
reservation hosts thousands of
Boy Scouts each year thanks
to the generosity of Piedmont
founder Richard Henson.
When DCA hub director Fred Louden first received
information on his son’s Boy Scout camping trip in February, the
name on the campground looked surprisingly familiar. “I knew we
were going to the Eastern Shore (of Maryland) so I put two and two
together,” said Freddie. “I told the organizer, ‘Hey, I think this was
named after the founder of my company.’”
For those not familiar, a little history lesson: Piedmont Airlines
traces its roots to 1932, when 22 year old Richard Henson, a Maryland
test pilot, purchased the Blue Ridge Flying Service and renamed it
Henson Flying Service. Henson grew the business over five decades,
adding planes and pilots as the demand for air travel increased. In
1962, he pioneered the idea of low-cost, frequent flights to nearby
cities, and is now considered the father of the “commuter” airline industry. He was also
the first to implement code sharing. By the time he sold his airline to the original Piedmont
in 1983, the Depression Era test pilot had amassed a small fortune.
“He was an entrepreneur with a very strong sense of community,” said CEO
Steve Farrow. “He believed in giving back, especially when he could help children,
or encourage an entrepreneur or help the less fortunate. But he definitely wanted
his name on the building.” Henson’s philanthropy now lives on through the Richard A.
Henson Foundation in Salisbury. The foundation has contributed millions of dollars toward
medical centers, education facilities and youth organizations, including the Henson
Scout Reservation in Sharptown.
Which brings us back to Freddie and his weekend camping trip. “I never knew
about this legacy of Piedmont’s founder,” he said. “I had the chance to meet (Richard
Henson) when he used to fly into Baltimore. And now I was privileged to share a great
weekend here with my son, Tristan, on a scouting excursion. It’s a small world.”
The US Airways Flights for 50 program recognizes employees who volunteer
50 hours or more per year. Simply ask your nonprofit organization to
visit www.usairways.com/corporategiving and click on the link in the
“Employee Volunteerism” section to access the Flights for 50 application
and guidelines. Once the volunteer hours are completed, nonprofits are
eligible to apply and receive a $500 gift card. Visit the Flights for 50 page
on Wings for more info.
Receive a $500 Gift Card for Your Non-Profit Org.

PiedmontAnniversariesJuly/August2014
10 Years
Michael Jackson Duty Manager CLT
James Ross CS Ramp CLT
Jesse Alvarez CS Ramp CLT
Sandra Johnson CSA CLT
Edward Celleri CS Ramp CLT
Quinn Sutton Unit Manager DCA
Yahya Tabatabaei CSA CLT
Olatunde Olasimbo CSA CLT
Rick Winter Captain CHO
Casey Daniels Captain ROA
Cecilia Hourigan CSA HVN
Joseph Daly CS Ops Mgr. GSP
Terez Land Bus Driver PHL
Gebreegziabher Biadgo CS Ramp PHL
Clovis Clough CS Ramp CLT
Roderick Burnett CS Ramp CLT
Charles Blackwood CS Ramp CLT
Ryan Kuhn Admin-Station DCA
Cassandra Barnes CS Manager PGV
Demario Long CS Ramp GSP
Scott Pendergrass CS Ramp CLT
Gary Henry Mnt - GSE Mech MDT
Foli Houssi CS Ramp CLT
Kimberly Hilliard CS Ramp CLT
Kayla Duff CS Supervisor CLT
Luz Mejia CS Ramp CLT
Timothy Garbat Captain SBY
Zachary Cavanaugh Captain SBY
Mathew Baroni Captain ROA
Lori Thomasson Captain ROA
Wayne Mosely CS Ramp Sup. PHL
Patricia Turpin CS Ramp CLT
Camille Barney CS Ramp CLT
Travis Torrence CS Supervisor ERI
Kwinton Taltoan CS Ramp CLT
Christopher Ais CS Ramp CLT
Eston Collins CS Ramp CLT
Garret Troxler CS Ramp CLT
20 Years
Tony Plummer Mnt - A/P Lead SBY
Jodi Mackrell Programmer MDT
Steven Morrison Mnt - GSE Lead PIT
John Doolittle Mnt - A/P Lead ROA
Alan Peck CSA DCA
25 Years
Jeffrey Clink QC Inspector SBY
Wayne Holland Mnt. A/P Mech SBY-
Michelle Foose VP HR MDT
Jay Keen Dir. Training CLT
Pamela Curry Flight Attendant ROA
Phillip Simpson Mnt. Controller SBY
Raymond Shaver QC Inspector MDT
Linda McCrorey Tech. Pubs Spec. SBY
Ronald Klinger Captain MDT
15 Years
Cathi Fields CS Manager PHF
Julie Layao CSA DCA
Alice Rishel Flight Attendant MDT
Cathy Bachman CSA GSP
Anita Chapman CSA CRW
Rhonda Davis CSA ISP
Bruce Morgan CSA CLT
Juan Campodonico CS Ramp DCA
Edith Trotman CSA DCA
Margreta Cumberbatch CSA DCA
Dereje Abebe CSA DCA
Erica Spencer Unit Mgr. DCA
Michelle Griebel Flight Attendant EWN
Jacqueline Campbell CS Supervisor PHL
Larry Hewett Planning Mgr. SBY
Patrick Shue CS Ramp DCA
Brian Wemple Mgr. CS Support CLT
Rafael Velez CS Ramp DCA
Michael Scott CS Ramp HSV
40 Years
Terry Petrun VP Administration MDT
35 Years
Dean Hershey Dir. Tech. Services MDT
James Davis Buyer MDT
William Sowers Mnt - A/P Lead MDT
30 Years
Thomas Waterland Captain MDT
Rodney Hain Captain MDT
Keith Hamilton Mnt - A/P Mech SBY
Susan Bullock Flight Attendant CHO
Do you have news to share?
Please send photos and information to
Jackie Jennings at
Jacqueline.Jennings@aa.com
Linkedin.com/company/
piedmont-airlines
Twitter.com/
WorkforPiedmont
Work for
Piedmont
Congratulations to
admin Jane Rivenbark
on her retirement! Jane
worked in GSE in CLT.

Send your photos to Jackie Jennings
at Jacqueline.Jennings@usairways.comMilestones
15 Years
Cort Snyder, Mnt. A/P Mech. - MDT
(with Bill Arndt)
35 Years
Peter Genero, Captain - SBY
(with Steve Farrow)
25 Years
Paul Nacko, Avionics Tech. - MDT
(with Bill Arndt)
35 Years
Tim O’Neill, QC Inspector - MDT
(with Jim Marvin)
25 Years
Stuart Hetzel, Mnt. A/P Mech. - MDT
(with Bill Arndt)
35 Years
Michael White, Mnt. A/P Lead - MDT
(with Bill Arndt)
25 Years
Matthew Wright, QC Inspector - MDT
(with Bill Arndt)
25 Years
William Digby Mnt. A/P Mech SBY
(with Bill Arndt)
30 Years
Kevin Greenwood, Captain - MDT
(with Matt Kernan)

at Jacqueline.Jennings@aa.comStation News
PHX held an employee appreciation day on June 12,
serving up baked potatoes and all the toppings. “It was a
huge success and I think everybody loved the choices,”
said Torri Stewart. PHX marked three years as part of the
Piedmont ground handling team in April. Thanks, PHX!
American CEO Doug Parker held a town hall meeting
in PHL on June 26. He answered questions for more
than an hour on non-rev travel, labor relations and
PHL’s future as a hub. He had this to say about PDT:
“Everything I’ve heard about the ground handling
operation for the Piedmont team is positive, fantastic;
I couldn’t be happier. You all do a fantastic job, we’re
all really happy how that work is done... Everything
I’ve heard is that you guys do a really great job and
we want to get as much work for you as we can.”
See the complete video on Wings under “CEO Town
Halls.”
OAK station manager Vengie Aseoche, regional
manager Cheryl Smit and the team from OAK
celebrating their 2013 damage free and OTP
awards. Congratulations, OAK team!

Volume VIII, Issue 4
July/August 2014
Piedmont Speedword is published for over 5,500
employees of Piedmont Airlines, a wholly-owned
subsidiary of American Airlines. The newsletter is
available online at
https://emp.piedmont-airlines.com
under News & Announcements.
Editor:
Jackie Jennings
Jacqueline.Jennings@aa.com
410-726-3261
Contributors:
Bill Arndt
Jason Culver
Sara Gons
Steve Keefer
Matt Kernan
Margo Lauro
Fred Louden
Fred Maslow
Andrew Muellner
Cheryl Smit
Torri Stewart
Melissa Tipton
Mike Tropeck
Tina Weaver
at Jacqueline.Jennings@aa.comStation News
DCA Ramp unit manager Erridan
George, left, shows off his $1,000
A&B award, letter and certificate
with hub director Fred Louden.
PHX CSA Scott Mammoser, left,
receives a $1,000 check from
Thomas Wheeler after his name
was pulled in the first quarter
Above and Beyond drawing.
PHX Ramp CSA Gloria Baldonado,
left, takes home $250 from the first
quarter Above and Beyond draw-
ing.
PHX Ramp CSA Nick White, left,
receives a check for $250 in the
first quarter Above and Beyond
drawing.
PHX Ramp CSA Bradley Trujillo, left,
receives a $250 check from Irene
Aviles in the first quarter Above
and Beyond drawing.
DCA hub director Fred Louden took time out
of his busy schedule to do some community
outreach with Washington, D.C. - area
students. DCA hosted middle school students
from Lyles-Crouch Traditional Academy and
special education high school students from
Eastern Senior High School.

Speedword

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