1. Admission & Records (Page 4)
Call Center (Page 5)
LSC-Cypress Center (Page 6)
LSC-Fairbanks Center (Page 7)
New Student Orientation (Page 8)
Student Ambassadors (Page 9)
Student Outreach & Recruitment (Page 10)
Issue Released: 09/14/15

2. Enrollment Management is committed to promot-
ing Lone Star College Top 5! Below is a feature
article highlighting a project and/or activity that
Enrollment Management has hosted in a direct ef-
fort to promote LSC Top 5.
Admissions & Records is closing in on Lone Star Col-
lege’s September 15th
deadline to complete the posting of
degrees for the fall 2014, spring 2015, and summer 2015.
Below is a comparison snapshot to see how Lone Star
College-CyFair compared in posting degrees and certifi-
cates this academic year compared to last year. Admis-
sions & Records team members have met with the Advis-
ing team members to discuss a new initiative to keep in
contact with students who applied but failed to achieve
degree or certificate completion. Additionally, Admis-
sions & Records team members have reached out to the
cohort groups in Division IV to begin planning graduation
application workshops to ensure 100% cohort application
submission.
Lone Star College-CyFair has committed to increasing it’s
graduation numbers by 2% during the next academic year.
Enrollment Management will be revealing several initia-
tives and programs designed to assist the campus in
achieving the goal!
Degree Spring 14
Awarded
Spring 15
Status
Summer 2014
Awarded
Summer 2015
Status
Fall 2013
Awarded
Fall 2014
Status
CERT 221 221 70 64 185 269
DIPL 468 608 217 287 555 805
Total 689 819 287 351 740 1074
Unduplicated 619 760 278 344 685 1000

3. 2
Local High School College Nights
Lone Star College-CyFair is gearing up for area high school college nights. During the month of October there will be
several school districts that will be hosting college nights. Enrollment Management will be present at many of the col-
lege nights representing Lone Star College-CyFair. Daniel Villanueva is working directly with the instructional deans
to coordinate requests for programs within the academic divisions to participate. Please see the list of area college
nights that Lone Star College-CyFair will be participating in:
 Tuesday, October 6th—Spring Branch ISD
 Wednesday, October 7th—Cypress Fairbanks ISD (Berry Center)
 Wednesday, October 7th—Spring Branch ISD
 Wednesday, October 7th—Katy ISD (Merrell Center)
Enrollment Management Meeting Minutes
LSC-CyFair Fall Registration Survey
Enrollment Management is committed to evaluation and reflection. The Recruitment and Enrollment Committee has
distributed the annual registration survey. Employees throughout the college campus are encouraged to click on the
link and provide feedback. The survey is short and provides the administration with detailed information regarding the
fall 2015 registration period. Please feel free to forward this link to any college employee who may have feedback re-
garding the previous registration period! Link: http://goo.gl/forms/t0UsYXl53m.
The Enrollment Management Leadership Team has taken another step to provide transparency to staff within the divi-
sion. The weekly Enrollment Management Leadership Team meeting minutes will be made available to all EM team
members on the SharePoint site. Jeancarlo Guzman is in the process of updating access for all members within the di-
vision. In addition to the EMLT meeting minutes, Open Forum meeting minutes will also be placed online for staff to
view. Please take time to review the meeting minutes and if you have any questions or concerns, please discuss with
your direct supervisor. Enrollment Management is committed to transparency and accountability.
WebEx Provides Center Engagement
Enrollment Management is continually challenged with communication across the division which includes multi-
campus locations. In an effort to ensure continual and updated information, Enrollment Management has utilized We-
bEx to host Daily Duck Calls during peak registration and monthly Open Forums. This service has allowed for Enroll-
ment Management staff members across all three campuses to engage in live meetings. Special thanks to Christa
Molloy and Jeancarlo Guzman for their continual work with WebEx to ensure constant communication throughout the
division.

4. 3
SEPTEMBER 2015
Sunday Monday Tuesday Wednesday Thursday Friday Saturday
13 14
EM Newsletter
CCAs to ISD HSs
SSLT 2-5
RSS Grad App Drive
HS DC Info Session - 6
DC Binder Meeting
FBC-Transfer Event 10-1
15
EMLT- BC - 2-4PM
CC-NSO-10AM
UHD-CYC 10-1
Open House - CyFalls,
CySprings, CyLakes
16
NSO-CF-3:30
17
NSO System Meeting
14-Week Census Date
Monthly Transfer -
FBC 10-2
RSS Grad App Event
18
TouchNet Installment
Due
ISA/DSO Monthly
Meeting (Montgomery)
19
20 21
PODCAST
Transfer Monthly Visit-
FBC 10-3
22
EM E-Mail Update
12 wk start date
EMLT - CYC - 2-4PM
Open House- CyFair 6-8
OLLU - FBC 11:30-1:30
Parent Night -CyRanch,
& JV
23
First to Fly Social
RSS Grad AppDrive
(All Campuses)
UH-FBC 10-1
Transfer Talks FBC
11:30-12:30
24
Second to Succeed
Social
Transfer Fair 10-1
Transfer Talk FBC
4:30-5:30
25 26
Enrollment Management Open Forum Dates
Fall 15 & Spring 16 Open Forums
 Oct. 8th
-10 AM-CASA 107
 Nov. 19th
-10 AM-CASA 107
 Dec. 17th
-10 AM-CASA 107
 Jan. 7th
- 10 AM-CASA 107
 Feb. 4th
- 10 AM-CASA 107
Upcoming Academic Dates
Deadline for Fall Graduation Applications 10/1/2015
“W” Day for 8 Week 1 10/2/2015
8 Week 1 First Day 10/19/2015
F1 Application Deadline for Spring 2016 11/1/2015
Early Registration for Spring 2016 Begins 11/11/2015

5. 4
Camp Learn A Lot
This summer A&R staff participated in Camp Learnalot, sponsored by the LSC-CF
Teaching and Learning Center. Lisa Lyle, A&R graduation specialist, shared that it
was a great summer learning experience. Lisa shared that she was able to learn a lot
about Outlook tools, overall office tools, OneNote. Other self-improvement topics
like organization skills, stress reduction, time management, procrastination, resource-
fulness, and resilience. Lisa noted that there are a ton of topics to learn a lot about
and which can be done for free, at work, at home, on the road, on your computer,
tablet, and even your phone. The top three things Lisa learned about include: how to
open and edit a restricted pdf through Word, OneNote is an invaluable tool for keep-
ing notes handy and collaborating with others, and how to mail merge. Tifiny Porch,
student enrollment specialist, shared that her top three things she learned were man-
aging stress, overcoming procrastination, and communicating with different cultures.
Lisa and Tifiny recommend that the Enrollment Management staff check out
Lynda.com. Per Lisa, “it’s awesome, and you can learn a lot in just a little time eve-
ry day or when you’re bored of watching reruns…learn a lot with Lynda.com.”
Jabber Implementation
Michelle Bucelluni
If you missed Michelle vetting the lines during peak, it was because she has
been out recovering from hip surgery. Perhaps she decided recovering from
surgery would be easier than living through peak.
Michelle wrote earlier in the week that she has started doing physical thera-
py, has graduated to a cane, and is now driving. Per Michelle, ‘she still has a
hitch in her giddy up.’ We expect her to return to work in a few weeks when
she is cane free.
Employee Spotlight
Sarah Zapata
This past academic year Sarah Zapata participated in
the Empower U Leadership Program. On a monthly
basis she would spend an entire day with 13 other indi-
viduals focusing on leadership and self-empowerment.
Each session participants would have two guests
speakers from campus leadership present, chapter re-
views from our book “The Leadership Challenge” and
group activities focused on team building. The year
kicked off with a retreat at Camp Allen, where partici-
pants got to network with fellow cohorts. Everyone
came from a different department, so it was a neat ex-
perience to build connections. Participants also got to
complete the Strengths Quest evaluation and better
understand they are as leaders. Each semester partici-
pants completed a service project, one for the commu-
nity and one for the campus. For the community ser-
vice project, Sarah’s group participated in Cypress-
Fairbanks ISD Mentoring program. The middle school
student that she met with asked her to continue men-
toring him. Sarah’s campus based project was focused
on enhancing awareness about employee volunteer
projects and Dr. Levy personally asked me to partici-
pate in a committee initiative her started regarding this
same matter. It was such a reflective, beneficial experi-
ence where Sarah learned to lead from where she is.
Now, Sarah has learned new skill sets that will benefit
me forever. Participating in the program can open so
many doors and Sarah encourages all staff to pursue
the opportunity when able!
All A&R staff are now fully utilizing
the new internal messaging system –
Cisco Jabber. This new tool allows
front counter staff to instant message
with the back office staff without having
to leave their work station providing a
better customer service experience for
applicants and students. Other areas
that A&R staff are jabbering with in-
clude system office student records staff
and Cypress Center staff. You might have noticed Jabber statuses are also
reflected in MS Outlook. Green for present : and yellow
for away:
A&R would like to thank the Office of Technology Services and especially
Danny Bazan for assisting in the quick creation of the Jabber accounts and
the installation on A&R computers. The departmental request was filled
within one day and Danny took the time to ensure that everyone was up and
running smoothly the same day.

6. 5
Call Center Staff
Phone: 281.290.3200
Call Center: CFC.INFO@LoneStar.edu
Registration: CyFair.Registration@LoneStar.edu
Jeancarlo Guzman
Specialist IV
Jessica Guajardo
Specialist III
Tajsha Andrea Johnson-
Johnson
PT Specialist III
Colleen Colca
PT Specialist III
Lynnette Dempsey
PT Specialist IV
Melissa Guajardo
PT Specialist IV
August StatisticsCalling Campaigns
As the peak registration period comes to a close and the new semester settles
down, the Call Center is preparing to begin the first in a series of calling cam-
paigns that will be carried out this semester. These campaigns will include a
“Customer Satisfaction” survey regarding Call Center services and other areas
within Enrollment Management. In addition, calling campaigns related to late
start registration, and campaigns geared towards getting new applicants ready
for spring 2016 registration will occur. More information about these cam-
paigns and their results will become available as the semester progresses.
System Call Center Meeting
Jeancarlo Guzman is currently working with the supervisors from the five other
campus Call Centers, the Help Desk, and the Financial Aid Contact Center in
planning a system-wide Call Center meeting. This will be the second meeting
of this group, the first meeting was held in March 2015 at CyFair. This meeting
will serve as a venue for campuses to discuss the challenges and accomplish-
ments their departments faced during the summer and peak registration, as well
as to share tips and advice for other areas. This meeting is scheduled to take
place at LSC-Montgomery on September 25th
, Jeancarlo Guzman and Jessica
Guajardo will attend as representatives from LSC-CyFair.
Open Positions
The Call Center has two job postings up online. Please refer anyone interested
in joining the Call Center Team to apply online at http://www.lonestar.edu/
employment.htm. The job postings are:
 Part-Time Specialist III, Student Services (#17068) CF
 Part-Time Specialist IV, Student Services (#18328) CF
Week Calls
CF-Reg
E-Mails
CF-Info
E-Mails
August 1 54 6 3
August 2 - August 8 1,336 234 155
August 9 - August 15 2,715 279 257
August 16 - August 22 2,893 387 213
August 23 - August 29 1,795 393 145
August 30 - August 31 231 63 5
TOTAL 9,024 1,362 778
LSC-LEAD
Daniel Villanueva and Dr. Tessie Bradford were
selected to participate in the inaugural Lone Star
College-LEAD Program. The program is a leader-
ship program designed for Lone Star College Em-
ployees who are interested in professional ad-
vancement. The first meeting was held on Tues-
day, September 8th
at University Park. Participants
had the opportunity to meet Dr. Steve Head, Chan-
cellor, and engage in lecture regarding community
college history provided by Shah Ardalan. Dr.
Theresa Kurk McGinley provided a historical per-
spective regarding Lone Star College.

7. 6
Happy Birthday!
Student Services at the Cypress Center celebrates three birthdays this
month.
Happy Birthday to Chris Goodermote, Debra Bearam and Laura Han-
cock!
Admission Recruiters
Lone Star College-CyFair, Cypress Center, had the pleasure of wel-
coming Universidad De Las Americas Puebla, on Tuesday, September
8th
. Puebla, Mexico, is a 2,500 year old beautiful sacred city that has
become a World Heritage Site, with the most Catholic churches in the
whole country. It is located in East-Central Mexico, bordered by the
states of Veracruz to the north and east of Hidalgo, Mexico. It is
known for the art of Talavera pottery and is used throughout the city’s
architecture. Today, certified Talavera pottery is only made in a hand-
ful of workshops in the capital and other nearby communities. To be
certified as a genuine Talavera Potter, the same methods must be used
as in the 16th century.
True Talavera pottery is expensive and considered to be a collector’s
item. When visiting, make sure to also capture all the sculptures of an-
gels. UDLAP was founded in 1940, has 7200 students from more than
30 countries, controlled access on-campus housing, great variety of
cultural and sport activities, and more than 70 academic programs to
choose from. Students can transfer to this University and take ad-
vantage of a rich cultural international education in one of Mexico’s
true gems!
New Cafe
On Tuesday, September 8th
, the Cypress Center opened a Café located
next to the bookstore. A convenient one-stop location to buy books,
supplies, and then grab a bite to eat!
Above & Beyond
Cheryl Harmon was named the Above & Beyond award recipient for
the month of September. Cheryl was selected for going above and be-
yond during peak registration in coordinating food for the entire Cy-
press Center staff. Cheryl ensured that all meals were coordinated,
ready, and within budget! Special thanks to Cheryl Harmon for her
hard work in coordinating food for peak registration!
Transfer Visits
Representatives from area Universities at LSC-
Cypress Center! This month from 10am – 1pm.
Tuesday, September 8
Universidade De Las Americas Puebta
Wednesday, September 9
UHD Downtown
Tuesday, September 15
Sam Houston and UHD Downtown
Thursday, September 17
University of St. Thomas
Tuesday, September 22
LeTourneau
Wednesday, September 30
Texas Chiropractic College

8. 7
Announcements
Sunshine Committee
Denzel Goodman represented Fairbanks Center
Student Services at the Sunshine Committee
kick-off meeting held on September 8th
.
This committee will plan and set-up fun fall
events for the centers.
EM Calendar Committee
Jordan Heggie represented Fairbanks Center on
the Enrollment Management Calendar Commit-
tee. She attended the EM Calendar Planning
Meeting on August 27th
to go over important fall
2015 information and dates.
Above and Beyond
Jordan Heggie and Vanessa Nguyen both re-
ceived the Enrollment Management “Above and
Beyond Award”.
Departure
Farewell and best wishes to PT Advisor, Diane
Greenwood! Diane accepted a full-time position
at Houston Community College, and her last day
was September 9th
.
Transfer Talks
Students will have the opportunity to learn more about transferring
to a university by attending the upcoming Fairbanks Center Trans-
fer Talks. The ‘Let’s Get Ready To Transfer’ sessions in Septem-
ber will focus on important tips and information associated with
effectively approaching the transfer process. The ‘Money Mat-
ters’ (Scholarships/Financial Aid) sessions in October will focus on
important tips and information associated with financial aid and
scholarships.
Monthly Transfer Recruitment Visits
Universities are scheduled to visit the campus monthly, and stu-
dents can speak with the schools regarding their transfer options,
the admissions process, and academic programs. On September 3rd
,
students met with university representatives from University of
Houston – Downtown, University of Houston – Northwest, and
Texas Southern University. Also, on Sept 8th
, Texas A & M Uni-
versity visited the campus, and on September 9th
, Texas Tech Uni-
versity, University of Houston – Victoria, and Our Lady of the Lake
University visited Fairbanks Center.
Male Empowerment Program
The Minority Male Cohort fall 2015 Back to School Meetings were
held at Fairbanks Center on September 9th
and 10th
. The agenda for
the program included: the basics of college level academic expecta-
tions, time/task management, meaning and centrality of academic
honesty, meaning of “free time” and how to spend it productively,
and fall registration needs (progress reports, tutoring, student activi-
ties). During the 2014-2015 academic term the cohort's final GPA
was 2.513. In summer 2015 there were 15 students added (total
served – 53), and in fall 2015 there was a 62% retention rate from
the fall 2014-2015 cohort.
New Student Orientation
New Student Orientation was held at Fairbanks Center on Septem-
ber 9th
, and the next sessions will be held on October 14th
and De-
cember 9th
at 10AM.
Podcast
Jonathan Fernandez visited on September 9th
, and recorded Edward
Tanner’s Minority Male Cohort Back to School Meeting, and he
was interviewed to discuss his program. Jordan Heggie was inter-
viewed and she discussed her role as the Transfer Specialist and up-
coming transfer events and programs. Students were interviewed
and asked about their experience at Fairbanks Center, university
visits, meeting with recruiters, and transferring to a university.
Transfer Assistance:
September 23 (11:30 AM—12:30 PM)
September 24 (4:30 PM—5:30 PM)
Money Matters (Scholarships/Financial Aid):
October 14 (11:30 AM—12:30 PM)
October 15 (4:30 PM—5:30 PM)

9. 8
Overview
New Student Orientation peak season is over. New Student
Orientation staff is excited to welcome the new students who
attended orientation during this summer! The upcoming NSO
sessions are focused on the following start dates: August 24th
(16 weeks), September 8th
(14 week), September 21st
(12
week) and October19th
(8 week).
NSO sessions for the fall semester started on April 8th
, since
then, approximately 3,500 have participated in NSO on the
Barker Cypress campus. In order to meet the expanding needs
of students trying to attend NSO, the Cypress Center held
modified sessions during peak. The Call Center played a large
part is answering the NSO@LoneStar.edu E-mail while NSO
sessions were busy.
NSO is truly a cross campus collaboration effort. Thank you
to everyone who worked so hard over the summer making
sure the NSO worked so well.
Staff Changes
There are some staff changes that occurred within NSO. Tiffa-
ny Reno has accepted the position of Specialist III for Admis-
sions/Records & Enrollment Management. Thank you to Tif-
fany Reno for all of her service to New Student Orientation.
Tiffany will now be able to focus all of her talents and efforts
on department data analysis. NSO has been granted the ability
to fill the Staff Assistant II position as well as a Part-Time Co-
ordinator position.
The PT Coordinator position will be working directly with the
Centers to ensure NSOs are consistent across all three cam-
puses.
These staff changes will bring about the opportunity for better
customer service, additional sessions offered, and improved
NSO experience for all students.

10. 9
Hiring Student Ambassadors
Enrollment Management is hiring Student Ambassadors. If you know anyone who is interested in being a Student Am-
bassador, please have them apply for the PT Specialist III-Enrollment Management job posting. Student Ambassadors
meet bi-monthly and provide Enrollment Management support in the areas of New Student Orientation, Student Out-
reach & Recruitment, Admissions & Records, Call Center, and Dean’s Suite.
Goodbye Itzel
Friday, September 11th
was Itzel Pescador’s last day with
Enrollment Management. Itzel served as a student em-
ployee for three years. Itzel worked as a Peer Leader in
Student Life as well as a Student Ambassador within En-
rollment Management. Itzel was a great student and em-
ployee. Student Ambassadors coordinated a surprise good
-bye party for Itzel on Friday, September 11th
.
Enrollment Management wishes Itzel the best of luck in
her future endeavors.
Student Ambassador Photos
(L) Student Ambassadors James Harney and Daniel Varela pose for a picture with Dean Daniel Villanueva during a
Student Ambassador meeting.
(R) Student Ambassadors enjoy a potluck lunch on the last day of peak registration for fall 2015. Student Ambassadors
coordinated a pot luck lunch to celebrate the end of orientation season.

11. 10
College Connection Advisors Return
The LSC-CyFair CCAs will be arranging to meet with the counseling teams at all CFISD campuses in the next week or
two. Student Outreach & Recruitment (SOAR) is excited to share many program updates and strengthen the lines of
communication between the High Schools and the college. High school assignment are below:
Kick Start to College
On September 8th, Student Outreach & Recruitment
(SOAR) hosted 61 CFISD graduates for a "Lunch &
Learn" complete with goody bags. SOAR Congratulat-
ed CFISD first time in college (FTIC) students who
have successfully enrolled in fall semester. Many of
these students worked with their College Connections
Advisor during the 2014-2015 school
year. Department representatives also attended with
information that ranged from financial aid to library
and tutoring resources. Counseling and advising and
Student Life were in attendance as well. Students are
more likely to succeed and persist when they feel con-
nected to the campus and know where to go for help.
High School CCA Name E-mail Address
Cy-Fair Donna Jo Anderson Donna.J.Anderson@lonestar.edu
Cypress Creek Laura Lyon Laura.Lyon@lonestar.edu
Cypress Falls Reenie Stallings Irene.M.Stallings@lonestar.edu
Cypress Lakes Reenie Stallings Irene.M.Stallings@lonestar.edu
Cypress Ranch Laura Lyon Laura.Lyon@lonestar.edu
Cypress Ridge Donna Jo Anderson Donna.J.Anderson@lonestar.edu
Cypress Springs Laura Lyon Laura.Lyon@lonestar.edu
Cypress Woods Lou Ann James LouAnn.L.James@lonestar.edu
Jersey Village Donna Jo Anderson Donna.J.Anderson@lonestar.edu
Langham Creek Laura Lyon Laura.Lyon@lonestar.edu
Windfern Lou Ann James LouAnn.L.James@lonestar.edu
CFISD ALC Locations Lou Ann James LouAnn.L.James@lonestar.edu

12. 11
Review, Revise and Refresh
Have something you want to see in the newsletter?
E-Mail your idea to one of the EM Leadership Team Members above or to Tiffany.L.Reno@LoneStar.edu.
EM Leadership
Daniel Villanueva
Dean, Enrollment Management
281-290-3545—CASA 100A
Daniel.Villanueva@LoneStar.edu
Christa Molloy
Director, Admissions & Records
281-290-3209 — CASA 100D
Christa.Molloy@LoneStar.edu
Ashlie Resendez
Director, Student Services (Cypress)
832-920-5000—CYC 100
Ashlie.Resendez@LoneStar.edu
Dr. Tessie Bradford
Director, Student Services (Fairbanks)
832-782-5015—FBC 120E
Tessie.S.Bradford@LoneStar.edu
Christopher M. Dudley
Manager, Student Outreach & Recruitment
281-290-3483—CASA 100B
Christopher.M.Dudley@LoneStar.edu
Alison Ketterer
Program Coordinator, Student Orientation
281-290-3428—CASA 100C
Alison.K.Ketterer@LoneStar.edu
Jeancarlo Guzman
Lead Specialist IV, Call Center
832-482-1097—CASA 100G8
Jeancarlo.Guzman@LoneStar.edu