The survey summarizes data from 292 responses about a Slug Shuttle pilot program to transport students from Diridon Station and San Jose Airport to campus. Key findings:
- 52.7% of respondents traveled from the airport to campus
- Thursday saw the highest shuttle reservations at 37.0%
- The most popular shuttle times were 10:00am and 4:00pm
- 91.8% of respondents ultimately took the shuttle
- 93.7% thought luggage limits were reasonable
- 97.2% thought a round-trip system would be beneficial
Overall, the pilot program was very popular and respondents provided positive feedback and suggestions to expand service.
1. Survey: Slug Shuttle Pilot Program
Value Count Percent %
Diridon Station 88 30.1%
San Jose Mineta International Airport, Terminal A 50 17.1%
San Jose Mineta International Airport, Terminal B 154 52.7%
Statistics
Total Responses 292
Value Count Percent %
Wednesday, December 12th 89 30.5%
Thursday, December 13th 108 37.0%
Friday, December 14th 95 32.5%
Statistics
Total Responses 292
Summary Report - Auto Run
1. What was your destination?
2. Which day did you reserve the Slug Shuttle?
1. What was your destination?
Diridon Station 30.1%
San Jose Mineta International Airport, Terminal A 17.1%
San Jose Mineta International Airport, Terminal B 52.7%
2. Which day did you reserve the Slug Shuttle?
Wednesday, December 12th 30.5%
Thursday, December 13th 37.0%
Friday, December 14th 32.5%
2. Value Count Percent %
7:00am 66 22.6%
10:00am 81 27.7%
1:00pm 66 22.6%
4:00pm 79 27.1%
Statistics
Total
Responses
292
Sum 1,654.0
Avg. 5.7
StdDev 3.4
Max 10.0
3. Which Slug Shuttle time did you reserve?
4. What was your flight/bus/train departure time?
Count Response
1 ( pm
1 (car, none)
1 1
1 1 p.m.
2 10
1 10:00
1 10:00 A.M.
3 10:00 am
1 10:00AM
1 10:00am
1 10:07 am
1 10:07am
1 10:25 am
1 10:30 am
1 10:30 p.m.
1 10:30am
1 10:30pm
1 10:40am
1 10:50 pm
1 10am
1 10pm
1 11 am
1 11:00
3. Which Slug Shuttle time did you reserve?
7:00am 22.6%
10:00am 27.7%
1:00pm 22.6%
4:00pm 27.1%
5. 1 8:45 p.m.
1 8:45pm
1 8PM
1 8pm
4 9
2 9 pm
1 945
2 9:00
2 9:00 PM
1 9:00 am
1 9:00 pm
1 9:00pm
1 9:05 PM
2 9:10
1 9:10 pm
1 9:10am
1 9:10pm
2 9:15
1 9:15 AM
1 9:20 pm
2 9:30
1 9:30 am
3 9:30 pm
1 9:40
1 9:40 pm
1 9:40pm
1 9:45
1 9:45pm
1 9:50 pm
1 9:50PM
2 9:55
1 9;45pm
1 9AM
1 9PM
1 9am
2 9pm
1 9pm, switched to an earlier flight
1 Anytime
1 December 15th
1 Departed at 2pm
1 Do not remember
1 Don't remember
1 Don't remember.
1 Every 15 minutes
1 Father met me there
1 Flight 2pm
1 I got a ride afterwards
1 I was getting picked up by my dad
1 My flight was at 1:35pm
4 N/A
1 N/A, my destination was San Jose.
6. Value Count Percent %
Yes 268 91.8%
No 24 8.2%
Statistics
Total Responses 292
1 Noon
1 SFO 1:00
1 Southwest 4:00pm
1 at 11:45
1 at 8
1 between 6-8pm. i believe, but i got there with time to spare.
1 can't remember
1 don't remember
1 i dont know
1 n/a
1 train
5. Did you ultimately ride the Slug Shuttle?
6. If you didn't ride the Slug Shuttle, did you cancel your reservation?
5. Did you ultimately ride the Slug Shuttle?
Yes 91.8%
No 8.2%
6. If you didn't ride the Slug Shuttle, did you cancel your reservation?
Yes 30.4%
No 69.6%
7. Value Count Percent %
Yes 7 30.4%
No 16 69.6%
Statistics
Total Responses 23
Value Count Percent %
I took the Highway 17 Express bus 10 45.5%
A friend drove me 7 31.8%
Other (please specify in box below) 5 22.7%
Statistics
Total Responses 22
7. If you didn't ride the Slug Shuttle, why?
Count Response
8. How did you get to your destination instead?
9. What time slot would best accommodate your travel needs? *This is the only way we have to
gage what times are best for students, so please check your prior flight/bus/train departure times
8. How did you get to your destination instead?
I took the Highway 17 Express bus 45.5%
A friend drove me 31.8%
Other (please specify in box below) 22.7%
9. What time slot would best accommodate your travel needs? *This is the only way we have to gage
what times are best for students, so please check your prior flight/bus/train departure times so we
gather the best possible data.
7:00am 11.3%
8:00am 5.7%
9:00am 5.7%
10:00am 11.7%
11:00am 8.5%
12:00pm 10.6%
1:00pm 8.5%
All Others 37.9%
8. Value Count Percent %
7:00am 32 11.4%
8:00am 16 5.7%
9:00am 16 5.7%
10:00am 33 11.7%
11:00am 24 8.5%
12:00pm 30 10.6%
1:00pm 24 8.5%
2:00pm 17 6.0%
3:00pm 18 6.4%
4:00pm 28 9.9%
5:00pm 44 15.6%
Statistics
Total
Responses
282
Sum 1,894.0
Avg. 6.7
StdDev 3.5
Max 12.0
Value Count Percent %
Yes 267 93.7%
No 18 6.3%
Statistics
Total Responses 285
so we gather the best possible data.
10. Due to limited space, do you think it's reasonable to ask students to bring one suitcase plus one
small, backpack-sized carry-on?
10. Due to limited space, do you think it's reasonable to ask students to bring
one suitcase plus one small, backpack-sized carry-on?
Yes 93.7%
No 6.3%
9. Value Count Percent %
Yes 214 75.4%
No 70 24.7%
Statistics
Total Responses 284
Value Count Percent %
Yes 277 97.2%
No 8 2.8%
Statistics
Total Responses 285
11. To avoid having extra spaces on the Slug Shuttle, we want to initiate a cancellation fee if
students do not cancel their reserved space 48 hours in advance. Do you think a cancellation fee
is reasonable?
12. Do you think it would be beneficial for Slug Shuttle to establish a round-trip system to pick
students up from both the San Jose Mineta International Airport and Diridon Station?
11. To avoid having extra spaces on the Slug Shuttle, we want to initiate a cancellation fee if
students do not cancel their reserved space 48 hours in advance. Do you think a cancellation fee is
reasonable?
Yes 75.4%
No 24.6%
12. Do you think it would be beneficial for Slug Shuttle to establish a
round-trip system to pick students up from both the San Jose Mineta
International Airport and Diridon Station?
Yes 97.2%
No 2.8%
10. Value Count Percent %
Thanksgiving Holiday 239 83.9%
Winter Break 277 97.2%
Spring Break 250 87.7%
Other (please specify in box below) 45 15.8%
Statistics
Total Responses 285
13. If expanded Slug Shuttle service was available in the future, which of the following times do you
think you would use it? (check all that apply)
14. We welcome any additional comments or suggestions you might have for the Slug Shuttle.
Count Response
1 A very useful and great program.
1 Great job guys! Thank you so much!
1 Great, quick ride!
1 Having it round trip would be absolutely amazing!
1 I loved it!!
1 I loved it. It was very efficient and convenient.
1 I loved the Slug Shuttle! Thank you!
1 I want to ride it next time so please make more room
1 I wish the shuttle could have departed sooner (closer to the time it was scheduled for).
1 It was ag rest service that is highly needed. It's less of a hassle for us, as students.
1 It was amazing, thank you so much for doing it.
1 It was an awesome service. I think that it should be provided for future use.
2 It was great!
1 It was great, got there in a good amount of time and everything (:
1 It was so convenient! Thank you so much!
1 It was very convenient and made travel less stressful.
1 It's a great service. Keep up the good work!
1 It's a really nice trip, I like it. Thanks a lot.
1 Its a really great idea
1 KEEP THE SHUTTLE!
1 More available time periods
1 More times would help.
1 No comments. Doing great.
1 Please continue doing this program
13. If expanded Slug Shuttle service was available in the future, which of the
following times do you think you would use it? (check all that apply)
83.9%
97.2%
87.7%
15.8%
Thanksgiving Holiday Winter Break Spring Break Other (please specify in box below)
0
100
25
50
75
11. 1 Please continue this program! It is great!
1 Please continue to do this! It is so helpful!
1 Please continue to provide the Slug Shuttle Pilot Program services!
1 Round trip would have made everything better
1 Slug shuttle is amazing!
1 Slug shuttle was awesome! So incredibly convenient!A return trip would be rad as well.
1 So helpful!!!!! Please offer this again.
1 Thank you for all of your hard work in making this available to us! It's really wonderful
1 Thank you! This is VERY helpful
1 Thank you. It was very very helpful!
1 Thanks for setting this up!
1 Thanks for the ride!
1 The Slug shuttle program is great!
1 The ride was fast and comfortable!
1 The service was very convenient and much appreciated!
1 The shuttle drivers were very nice and super cool!
1 There should be a designated space on the slug shuttle for luggage.
1 This shuttle made my life way easier!
1 This was an amazing idea and you are all wonderful, intelligent, foxy people. Thanks again!
1 This was an amazing idea, I hope it continues. It is very beneficial and convenient.
1 This was fantastic! I really hope you keep doing it.
1 Timing was excellent, only thing I would add is a roundtrip shuttle.
1 Very convenient!
1 Very fast and easy, just needed more room for more passengers!
1 Very prompt and organized!
1 great friendly driver
1 maybe a bigger shuttle?
1 please expand this service!
1 please have return service from san jose airport back to campus.
1 service was great! and on time
1 you guys rock!
1 I think it was a great service that definitely should be continued. It saves people time and money, and it was really
convenient too.
1 It would be great if this was available every year for students! This program really saves time and energy (not to
mention money).
1 It would be nice if there was a later shuttle. Not too late, but maybe a 7 p.m. shuttle would be nice. I know a lot of people
I know didn't have flights till 10 or later.
1 I thought it was really great that the school offered this service! The bus drivers were very freindly. The only hard part
was that I had to walk from college 8 to the bookstore at 5:30 in the morning because we had to be 20 minutes early to
check in. It was a hassel.
1 it was awesome because I got to quarry plaza right at ten and they waited for me and were super nice about it. It was
the least stressful way to get to dividing without having to pay forty to sixty dollars for a shuttle. This is an awesome
service that I would love to see continued and I am thankful for the ride I got with you guys.
1 Maybe they should be different busses with trunks on the sides like tour busses, that way when we get to our
destination we don't have to scrounge for our suitcase in the back of the bus. Plus, the walking area in the bus is tight
so its hard to drag our suitcases.
1 Later departure times would be nice for those of us with late night flights, so that we don't have to sit around the airport
forever.
1 I found this system very effective and much more comfortable than taking the 17 bus. It would be nice to have a round-
trip system. When you add up the numbers, the students probably saved more than $1000 dollars altogether and I'm
sure it cost the school less than that to run this shuttle system so thank you!
1 This is a better alternative than having to carry all our stuff to 3 different buses and trains to be able to get to the
destination we need to.
12. 1 I think that Slug Shuttle is an amazing resource and I will definitely take advantage of this service while I am a student
here. Thanks!
1 The danger with a cancellation fee is that students who realize they won't make the shuttle but have passed the
cancellation deadline will be demotivated to send in notice. There should be a motivator (like a fee reduction) for
providing cancellation notice even after the deadline, so that waitlisted students can be informed that a slot has opened
for them. In a related issue, if a student is on multiple waitlists and gets on more than one shuttle's accepted list, they
should have a way to waive their extra spot(s) without penalty. Implementing a fee system can be a good motivator to
make students notify their cancellation, but make sure it doesn't hit students who are being responsible, and that it
ultimately achieves the primary goal: utilizing the seats on each shuttle to their maximal potential.
1 i loved the slug shuttle! it was so convenient and got me to the airport in 1 hour as opposed to the 3 hours it takes by
using the public transportation. please continue the slug shuttles!
1 I think this service is great with more time slots or more accessible times like every 2 hours or so. I took the 17 back
from san jose and residents were complaining about UCSC students taking all the space up.Although unnecessary
opinions, I think it would be beneficial for the students and the community.
1 I would suggest that they would have a round trip for students than taking the bus to get to the campus with bulky
luggage at hand.
1 Arrived on time! Thank you!Accommodated people reasonably and effectively to distribute the weight of the luggage.
1 The Slug Shuttle was a great and helpful experience that many students would greatly benefit from.
1 Please tell students where to put their luggage before everyone gets on the shuttle with their heavy suitcases and then
have to lift them over people through tiny aisles.Also, me and about 6 other people were waiting to be picked up at the
college 8 bus stop and the shuttle was half an hour late, which could have resulted in someone missing their bus or
flight.All in all this is a great idea though, thanks!
1 Thank you so much for having this service. It was very convenient to have a ride straight to the San Jose Airport. I hope
this can happen again!
1 This was a great idea and fantastic service, I know a lot of people are incredibly great full for the ability to travel for free.
1 The Slug Shuttle was extremely convenient. I loved the fact that it was free, and that it took me exactly where I needed to
go. The bus driver was also very nice and friendly. I would definitely use it again.
1 Slug Shuttle saved me money compared to taking the Highway 17 bus, and because my spot was reserved I knew I
would get a seat.
1 This is so helpful and convenient. Thank you so much for making this happen! Your hard work does not go unnoticed. I
am so appreciative!
1 I immensely appreciate this service. I am grateful to all those who are working hard to provide us a free and convenient
trip. I am happy with having at least a one way trip, but If the shuttle started servicing round trip that would be incredible.
Thank you again, you're awesome!
1 I loved it, it was amazing and I hope they do it again in the future. It really made getting to the airport 100% easier and it
was just an overall amazing experience I have had to take shuttles from other companies and I overall felt safer and
much happier with slug shuttle
1 Should try modifying the departure time of the slug shuttle to better accommodate the needs of the students (for ex:
instead of having 7AM then 10AM departure time, try 8AM and 10AM).
1 The slug Shuttle was great. I think everything should be kept the same. Maybe just have a roundtrip service. :)
1 Thank you so much, saved money, time and the hassle of traveling on multiple modes of transportation.
1 I am so glad that this program is in place! It makes things so convenient! I really hope a round trip ride can be put into
place because getting from the airport back to campus is a scary experience for me.
1 I thought the Slug Shuttle was incredibly convenient and fast. I would love to be able to use it in the future to go home
and back to school rather than the 2 buses and light rail I'd normally need to take which takes at least 2 and a half
hours.
1 I was place on the wait list. I'd like to know if I had different options like different time or something like that. The fact I
was on the wait list and it told me to test my luck by going to the site displeased me because if I didn't get on I would be
done for.
1 The shuttle service was overall a great experience. The driver was able to get us there on time if not earlier and I was
able to make it on an earlier flight.
1 Round trip would be amazing and I would even be willing to pay if it was necessary, I wound up having to pay $140 for a
taxi to get back and it was very inconvenient
1 The slug shuttle was wonderful because it arrived at diridon station in time to make a connecting train -- unlike the
highway 17 bus. It therefore cuts down on commute time and makes going home for the holidays much less stressful.
1 It would be really awesome of you had a shuttle to San Francisco international. The Caltrain is a pain
1 I really appreciate the program providing free shuttle services and making my trip home easier and less stressful. Would
13. it be possible to set up shuttles to the BART station in Fremont?
1 I was put on the waiting list and was told to arrive to see if any seats were open. Considering this shuttle left 3 hours
before my flight, it would have been too risky to do so. It's not really convenient.
1 Thank you so much for this mode of transportation, I was so worried bout my way to get to the airport so early in the
morning despite the fact that public transportation iwasnt available at the time. You all saved my life and my flight thank
you
1 The shuttle system was wonderful! I loved the ease of it and being free since we're all students. It was also great not
having to work with an outside provider and knowing I was in the capable hands of UCSC. It might work well to have
more varied morning departure times (ie 7am, 9 am, 11 am, etc) than afternoon or evening ones since people tend to
want to arrive at the airport early. A return service would be wonderful as well! I wouldn't impose a cancellation fee
though and instead plan for the option for people to delay which shuttle they take due to delayed flights, etc.
1 This system should be available during Thanksgiving, Winter, & Spring Break. It would be helpful to add a round-trip
system, so that it would be convenient for students who use Slug Shuttle. I would suggest adding more buses to
accomodate those who are traveling after 5pm. For example, a slug shuttle that leaves at 7pm bound for San Jose
would be helpful for those who need to catch or train at 8:30pm or later. I would not mind paying an additional $1.50 to
keep this system running efficiently. Thanks and keep it up!
1 THe Slug Shuttle Pilot Program saved me major headache and stress, thank you so much for the service!
1 Thank you for this service! Had it not been for slug shuttle, it would have taken much longer to get to SJC. 10/10 Would
Ride Again.
1 I'd like to know sooner than later if my application for a spot is successful or not. Last time I tried to use the shuttle I
filled out the online forms as soon as I got the email, but didn't know until only a few days before I left that I didn't get a
spot.
1 The cancelation fee should be if they cancel within 24hrs of departure. Use bigger busses! Those little buses on the
highway made me sick :/
1 To alleviate the issue of students who fail to show up, why not have a cut off check in time? If a passenger hasn't
checked in at a certain time, like, through an online check in system of some sort that can be sent out 24 hrs in advance,
the passenger loses their space, and there's enough time to notify anyone on the waiting list.
1 It would be even better if this program goes on, so the incoming freshman know about it and wont stress about how to
get back home for vacations or breaks.
1 I really like that slug shuttle. It was convenient and got me to the airport in a timely manner. I would definitely try and use
slug shuttle every it was offered! Please offer it again during spring break!
1 keep doing your thing!! This program is awesome and it is beneficial to most students without rides to the airport.
Thanks for everything.
1 This really helped me get to the airport relaxed since I had to fly across the country. I feel like this is a very useful
program and should be available during all breaks.
1 I thought it was a really good experience. Just wish it would've happened earlier. Saved myself some money with this
shuttle
1 this was greatly needed and highly recommend the roundtrip. Very helpful and the service was great
1 should start it up,it's expensive to get to the airport and train station and a hassle to take the bus. the school should
provide this for the students.
1 It should definitely continue in the future, it's a big stress reliever and you don't have to worry about all the buses to get
to the airport and being late for your flight due to all the buses
1 The shuttle system was a great idea but it did not accommodate all the students. I needed to get to the airport but all the
seats were taken up first thing when the reservation was posted. Maybe have more buses running
1 I really enjoyed the shuttle. So much more convenient than taking 4 buses to get to the airport. I REALLY appreciate how
the shuttles came up the west entrance to pick up those people on the other side of campus. I live at Oakes and i
thought I would have to walk to the bookstore.
1 Having the shuttle take the students without any type of transportation was very appreciated. I hope that this could
continue even if it is just one way and not the round trip. Thank you for thinking of the students in terms of transportation
for the holidays. It was such a success since it was free and I also think that if the program charged about $10 it would
still be a success. But obviously hearing the word "free" just makes things sound much nicer and makes things easier
for those that may not have the money.
1 Overall, it was a nice and faster alternative to taking the 17, not to mention it was free! I really appreciated the Slug
Shuttle that day and I would love to take it again for major holidays or other breaks to get back home. The only issue I
had was with timing. Perhaps there could be more times for the Slug Shuttle, for example, every 2 hours between 12 pm
to 4 pm? It might help handle the load of students if there's a lot of us, too. Although, space wasn't an issue when I took
the Slug Shuttle.
1 Thank you so much for making this service free! It really helps cut down travel costs at winter break!
14. 1 slug shuttle was AWESOME! Thank you so much for putting it together! It saved me so much time and money! It's super
convenient and I hope it continues :)
1 The Slug Shuttle was a brilliant idea and I hope to see it's return in the near future. My shuttle driver was down to earth,
everyone organizing this is well suited. I applaud this service.
1 For smaller holidays a shuttle would still be great, even if there was a fee! Also picking up students after vacations
would be AMAZING!
1 It was awesome! Thank you for providing this service to us poor college students, Thank you awesome bus driver!
ultimately grateful.A round trip would be fantastic and easier.
1 I was so grateful to have this on campus. It was perfect for me. I appreciated who ever thought of this!
1 Thank you getting this program together. Finally, we have something that will facilitate our transportation to the
airport/diridon station.
1 When I used the slug shuttle, I had no problems getting to my destination. My only suggestion is that possibly the shuttle
arrange a few other meeting places around campus. I live on the west side of campus and trekking my pack and
luggage to the east side of campus, to the bookstore, is a bit tedious and difficult.
1 There is a 7:50am Capitol Corridor train that I would like to make so I can get home at 4pm and not 10pm. But I can't
get down to the metro station from campus to catch the 17 express, because there are no campus metro buses that
run early enough. It would be great to have a single shuttle at 6am so I can catch that train.
1 A fantastic service and very helpful. I hope it can be fully implemented, even for just one day (preferably Friday).
1 Please keep this!! I live in San Diego so I have to go to the airport to get home for breaks and the muli-hour trip is a
pain for SJC being so close
1 The bis driver were very helpful in helping with bags and getting us to where we needed to be on time.
1 The only thing UCSC needs is direct service to and from the airport. I cannot explain with words the hassle and
unpleasantness of commuting for nearly 3 hours to simply get to the airport. UCSC has so many students from LA and
SoCal, and it makes our lives a lot easier by having this. Please PLEASE keep it.
1 I can't remember if terminal A or B was southwest, but mine was southwest. I really appreciated the slug shuttle, it was
very convenient.
1 It was a great system however the time spam between my flight and the last bus that would take me to the airport was
too long. so a possible later bus would be useful. Other than that the system is a great one. Thank you
1 -The Slug Shuttle can run every Friday. -The cancellation fee is too high. I think it should be $10. -Bigger buses might be
needed, or buses with overhead storage. It was really hard for people to get out and grab their suitcases, which really
delayed the travel time.
1 It was very convenient for me to be able to ride the slug shuttle, because I didn't have to wait for the bus to take me the
metro center, then take the 17 up to San Jose. I would definitely take the shuttle again if it was offered in the future.
1 Having the shuttle for a round trip would be really really awesome. I know this is being discussed already but just
wanted to emphasize how awesome it would be.
1 This is probably out of peoples control, but i feel like the buses fill up way too fast and the last time i recieved the slug
shuttle email, i had already been signed up and my friend tried signing up and it was too full, Maybe if we charge a fee of
5 dollars or something (not too expensive because it contradicts the purpose) we can probably get more buses. Just a
thought
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