SlideShare a Scribd company logo
1 of 14
PROBLEMS IN INTERCULTURAL COMMUNICATION
July11, 2011
COURSE DESCRIPTION AND OBJECTIVES
Thiscourse providesthe basisforunderstandingpotential problemsof intercultural communicationthat
arise ininteractionsbetweenpeoplefromdifferentcultures. AsSamovarnotes,complexnature of
humanbehaviorproducesmanycommunicationproblems-perhapsmore thanthe problemsaddressed
inthiscourse.It is forthisreasonthat we will explorehow diverse cultural orientationsinfluence the
waywe perceive and interactwithanincreasinglyculturallydiverseworld.The overall purposeof this
classis to understandcausesof interculturalconflictsindifferentcommunicationsettings
(interpersonal,small group,school,workplace andglobal)andhow tomanage themeffectively.
Specificobjectivesare:
1. To learnhowculture,yourownand otherpeoples’,shapesthe understandingof intercultural
conflictanalysis.
2. To explore cultural awarenessof ‘self’,‘other’culturesandthe challengesencounteredin
interaction betweenpeopleof diverseculture.
3. To analyze casesof intercultural conflictsindiversesituationsnamely;interpersonal,small
group,schools,workplace andglobal contexts,andacquire knowledgeandskillsthatincrease
intercultural conflictcompetence.
4. To gain a critical perspectiveonlocal andglobal issuesbyusingservice learningpedagogyto
addressproblemsensuingfromincreasingcultural diversityinSt.Cloud.
APPROACH TO TEACHING AND LEARNING ABOUT CULTURAL DIVERSITY
You will have anopportunitytogainknowledge,skillsandpositiveattitudesthatincrease your
intercultural communicationcompetence.Ihave adoptedpedagogical approachesthatinclude lectures,
simulation,reflectionexercises,role plays,small groupsdiscussions,andservice-learningthatallowus
to acquire an attitude of valuingdiversity.
COURSE TEXT & READINGS
Ting-Toomey,S.&Oetzel,J.(2001). ManagingIntercultural ConflictEffectively. ThousandOak,CA:Sage
Publication
Additional readingsare available one-reserveasindicatedonthe classschedule.
Service-learningpedagogymaterialwillbe postedonD2L fromtime to time.Youwill be notifiedvia
email.
CONCEPTUALOUTLINE OF THE COURSE
The course isdevelopedtoaddressthe followingareasof interestinunderstandingintercultural
communicationproblemsandhowtodevelopinterculturalcommunicationcompetence andeffectively
manage intercultural conflicts.
1. Problemsof Intercultural Communication
You will learnaboutfactorsthat explainproblemsof intercultural communicationandwaystoimprove
intercultural interactions.Additionally,keytermsinthe course willbe defined.We will alsoconsider
pedagogical approachesrelevanttohelpingstudentstoacquire knowledge,skillsandattitudesneeded
to become a competentintercultural communicator.
2. TheorizingInterculturalConflict
You will learnthe theoriesandconceptsbasictothe understandingof intercultural conflictsthatarise
whenpeople fromdiverse culturesinteract.
3. Service-LearningPedagogy
The course usesservice learningpedagogytoallow youanopportunitytogaina critical perspective on
local and global issuesandinparticular,toaddressproblemsensuingfromincreasingcultural diversity
inSt. Cloud.
4. Intercultural ConflictsinDiverse contexts
Interpersonal relationships-Youwill learntounderstandelementsthataffecteffectiveinterpersonal
communicationbetweenpeople fromdifferentcultures.
School setting–Youwill learnaboutchallengesof cultural diversityasyouengage inexperiential
learningwithlocal Highschool studentsfromdiverse cultural backgrounds
Diverse workgroups’setting–Youwill learnabouthow toworkeffectivelyinagroupswithpeople from
diverse cultures
Workplace setting–Youwill learnaboutmanagingeffective managers-employeesrelationsinadiverse
workplace
5. BecomingCompetentinmanaginginterculturalconflicts
You will have anopportunitytocriticallyreflectonlessonslearnedaboutproblemsinintercultural
communicationandimportance of service learningasa pedagogical approachthatgeneratesnew
knowledge anddevelopsskillsthathelpyoutoeffectivelycommunicate indiversecommunication
settings.
ASSIGNMENTS
Complete guidelinesforeachassignmentare containedinthe assignments package
Summary of Assignmentand Proportion of Final Grade.
Final Group Presentation– 100 pts
You and yourgroup memberswill doapresentationonanassignedtopictothe class.
Research Paper – 100 pts
You will doresearchonan intercultural conflict youare involvedinoraware of.The analysisof this
conflictwill be basedonthe culture-basedsituational modeldevelopedbyTing-Toomey.
Journal Entries– 60 pts
You will write aone page reflectionaftereachS-Lsession.SeeFieldnotesform posted onD2L.
Service-LearningSessionsactivities –60 pts
You and yourgroup will participate inpreparationof activitiesforeachS-Lsession.
Tests – 100 pts
Two shortessayand definitionof termsexamsovertwochapters-50ptseach
Participation – 30 pts
Attendance &participationinclassactivities
Attendance – 30 pts
Attendance toSL sessions(5ptseachsession)
Guestspeaker– 20 pts
You will write aone page reactionpaperto guestspeakers’lectures
Total – 500 points
GRADING SCALE
Letter Grade-Percentages-LetterGrade-Percentages
A 100-95%
A- 94-90%
B+ 89-87%
B 86-84%
B- 83-80%
C+ 79-77%
C 76-73%
C- 72-70%
D+ 69-67%
D 66-63%
D- 62-60%
F 59-0 %
Course Policies,Proceduresand Courtesies(excerpted)
ATTENDANCE
Classand service-learningsessionsisconsideredmandatory.Itisfive percentof yourfinal grade.
Because thisisan interactive class,regularandpromptattendance isnecessary.If youmustmissa
class/service learningsession,make sure thatyouhave documentationtoverifyyourabsence (personal
family,medical emergenciesonly).Incase thisemergencyrequirestwoormore absences,we will
discussthe possibilityof agrade of I (Incomplete)orW (Withdraw). Consultwithyourpeersformaterial
coveredinclass.Afteryouhave done so,feel free toaskme questionsaboutthe material covered
duringyourabsence.Also,if youare involvedinagroupprojectand encounterdire emergency,which
preventsyourbeingpresentfora presentation,itisyourresponsibilitytocontactone of your group
memberspriortoclass time.Donot botherto tell me aboutyourabsence (aftermissingclass).
However,youcanbe courteousandletme know in the firsttwoweeksof classof importantthingsthat
youthinkI shouldknowe.g.medical relatedissuessothatyourabsence doesnotjeopardize yourfinal
grade.I want all of you to succeedinthisclassand to doso we have to act withrespectforeachother.
Excessive tardinessorabsenceswilljeopardize yourfinal grade,regardlessof workcompleted.Missing
SL sessionsmeans5pointsoff the SL attendance pointsanda ZERO for journal.Onlyone excused
absence forclassattendance allowed.
WRITTEN, SERVICE-LEARNING (SL) ACTIVITIES AND GROUP PROJECT ASSIGNMENTS.
Studentswill use non-racistandnon-sexistlanguage inclassandinwrittenwork.All writtenworkwill
meetthe standardsof academicand professionalquality(nospelling,grammarorpunctuationerrors;
please proof readyourpaperspriorto turningthemin).All of these factorsalongwiththe overall quality
of the work(clarityof thinking,organizationof text,etc.) will be consideredinassigningagrade.
Unlessotherwise stated,all writtenassignmentsare tobe typed,double-spaced,andfree of spelling
and grammatical errors.In-classwritingassignmentsmustbe legiblyhand-written.All assignmentsand
presentationsare due onthe scheduleddatesATCLASSTIME. Late assignments,forwhateverreasons
(including computerequipmentfailure) will be penalizedone (1) full grade foreachdaylate.(e.g.Bto C)
Since youknowthe due dateswell aheadof time,there isnotgoodexcuse exceptforemergencies.
Group projectspresentationsandSLactivitieswill be presentedonthe daysassigned.The guidelinesfor
attendance stipulate penaltiesformissedassignments/unexcusedabsences.Youhave tobe available
for all groupprojectspresentations.If yourpeersare goingtobe there tolistentoyouits onlyfairthat
yoube there tohear themtoo.Likewise,absence duringgrouppresentationswill affectyourgroup
grade 5pointsoff the pointsawardedtoyourgroup.For example 90 pointswill dropto85.
GOLDEN RULE
Neverfail toraise a questiononanyissue regardingthe course thatisnot clearin yourmind.I am here
to workwithyou andensure thatwe all experience averyenrichinglearningprocess.Iwishyouall well
and lookforwardto a productive semester.
CLASS WEEKLY SCHEDULE (SUBJECT TO CHANGES)
Period/Topic/Reading
Week1 – Introduction tothe course&define keyterms,Reasonsforstudyingintercultural conflict,
Service-learningpedagogyinpromotingintercultural/interracial relations/Ch.1(1-15), Ch. 1 (15-26),
Handout/D2L
Week2 – The Culture-basedsituational model,Theoretical approachestomanagingconflicts,Group
meetings/PrepforSL#1 session.Readarticlesassignedfornextweek/Ch.2/Handout/ D2L
Week3 – S-L /CivicEngagementLiterature/Loeb:Soul of aCitizen: Introduction:‘If Iam notfor myself,
whowill be forme?And I am onlyformyself,whatamI. Pipher:Cultural Collisionsonthe Great
Plains. Mutua-Kombo:Usingservice-learningpedagogytopromote interracial relation.
Week4 – Service-Learning1stSession:Bethe ChangeYouWishto See In the World@ ApolloHigh
School
Week5 – Intercultural conflictininterpersonalrelationships,Guestspeakers, Test# 1 on chapters 1, 2
& service learning,Groupmeetings/Prepfor2ndSL session/ Ch.3
Week6 – Service-Learning2ndSession: “ManyVoicesOneWorld” @ApolloHigh/Session#1 Journal
due
Week7 – Intercultural conflictindiverseworkgroups,Video:Supervisingdifferences,Groupmeetings/
Prepfor 3rd SL session,Test#2Take Home (chap.3&4)/Ch.4
Week8 – Service-Learning3rdsession “UnderstandingandRespecting Cultural
Differences” @ SCSU/Session#2Journal due
Week9 – SPRING BREAK
Week10 – Service-Learning4thSession: Intercultural CommunicationSkills& PrinciplesofNonviolence
Communication” @SaukRapids-Rice High/Handout/D2L
Week11 – International conflicts/Post-conflictpeace communication,Non-Westernconflict
managementapproaches,Challengesof doingresearchinpost-conflictsettings,Discussionsandgroup
meetingstoprepare for5th session/Mutua-Kombo,E.(2008). RwandanWomen’swords,actionsand
meaning:aresearcher’sreflection.
Week12 – Service-Learning5thsession: “BridgingDifferences& ManagingIntercultural Conflicts
Effectively” @ Tech High/Session#4 Journal due
Week13 – Discussionsandgroupmeetings-prepfor6th
session
Week14 – Service-Learning6thsession:“Becoming an Ally”@ SCSU/Session#5Journal
due/Handout/D2L
Week15 – Intercultural ConflictCompetence,Reflectionsonlessonslearnedaboutintercultural
conflicts;causes,effectsandmanagementacrosscultures,SLsurveys &Course Evaluations, Research
paper due/Ch.6
Week16 – Group Presentations,Group#1:A Campusof Difference,Group#2:A Communityof
Difference, Final Journal Entry 6: Assessyou own learningdue
Week17 – Group Presentations,Group#3:A Workplace of Difference,Group#4:A Global Communityof
Difference
CMST 339 COMMUNICATING COMMONGROUND
SERVICE-LEARNING SESSIONS’AGENDA SPRING 2011
Preamble
The theme forCCG 2011 is “Be the changeyou wishto see in the world”–Mahatma Gandhi.All six
service-learning(SL) sessionswillemphasizeonskillsthatsupportthe developmentof thischallenging
civicobligation“Bethechange…”among participatingstudents.CMST339 studentswill use the SL
sessionstogaina greaterunderstandingof the theoryandpraxisof intercultural conflictmanagement.
We will applyCMST339 course contentinwaysthat it informsthe understandingof Gandhi’s
philosophyindevelopingknowledge andskillstobuildstrongintercultural andinterracialrelationships
inour schoolsand communities.We seektobuildcapacitywithinhighschoolstudentstobecome
change agentsintheirschools.Byusingcommunitybasedstrategiestointercultural andinterracial
understanding,relationshipswill be build,conflictsmanagedandpositiveattitudesaboutpeace,andco-
existence fostered. Specifically,the SLsessionsaimtodothe following:
 Developcivicandleadershipskillstoempowerstudentstobridge differencesandimagine a
sharedvisionof ourcommunity.
 Educate studentsaboutwaysto individuallyandcollectivelytake leadership/responsibilityin
transformingtheirschools,communities,nationandthe worldintospacesof compassion,
peace,andco-existence.
 Promote dialogue asameansto chart new waysfor peaceful co-existenceandintercultural
learning.
SESSION# 1 BE THE CHANGEYOUWISH TO SEE IN THE WORLD @ APOLLO
Studentswill engageinactivitiesintendedtodevelopcritical self awarenessof theirrole inmakinga
difference intheirschools,communitiesandthe world.Studentswill reflectonwhatit takesto be the
change one wishestosee inthe world.For example,whatdoyoudo to whenpeople are meantothose
whoare differentbasedontheirrace,culture,religion,sexual identity,disability?Doyoudosomething
or choose to sitback and do nothing? These questionsamongotherswill be answeredduringthisfirst
sessionandsetthe tone for whatwe will be doingforthe restof the semester.
Gettingstarted
 Introductions(developafunactivitytobreakthe ice)
 Expectations (whatdoyouall wantfor yourgroup to succeed)
 Ground rules(ensure everyone participatesinsettingthe groundrules)
Session’sActivity
The goal of thissessionistoensure that the studentsunderstandthe meaningbehindthe
philosophy “Be the change you wishto see in the world”
Perhapsyoumay wantto start off by askingthe studentswhytheyjoinedCCG? Afterlisteningtotheir
responses,transitiontodiscussthe questionsbelow-Feelfree todevelopmore questionsasneeded.
 What Mahatma Gandhi’s philosophymeantoyou?
 Is itnecessarytobe the change you wishtosee inthe world?Why?
 What are the benefitsof embracingthisphilosophy?
 What challengescome yourwayof fullyembracingthisphilosophy?
 What are some of the ways to overcome the challengesencountered?
Self-Reflectionactivity
It isimportantthat we recognize thatthe call to “Be the change…….”isone thattouchesonthe verycore
of ourconsciousness.Inthisregard,we have toreflectonthe innerself- whowe are –andhow we
perceive others. Howthendoourperceptionsof self andothersimpacthow we act to promote
understandingacrossdifferences?
Ensure that the highschool studentsunderstandthatembracingGandhi’sphilosophymeansacting
differentlyforthe commongood.Youare nolongerdoingthingsfor“me”but for “us”.
For example,youcanstartthe discussiononperceptionbyaskingthe studentsthisquestion:howoften
do youact inwaysthat bringdignityandintegritytoyourself,friends,andyourcultural/racial groups?
Task
Prepare a lessonplanthatincludesthe following:
 Name/title anda brief descriptionof a“get to know you”activity
 Highlightsof whatyouwill teachaboutperceptionsincludingsome questionsthatgetthe
studentstoreflectdeeplyonthe ideaof self perceptionand perceptionof others.Thisshould
include some questionsthatwill getH.Sstudentstoreflectdeeplyonperceptions.
 Developanassignmentthatyouwill assignH.Sstudentsatthe endof the session.This
assignmentshouldrequire studentstodosomethingthatrespondstoGandhi’sphilosophy.Due
date is nextsessionon2/16.
Take HomeTips
 The needto act in waysthat bringdignityandrespecttothemselves,theirfriendsandfamily,
and the cultural and racial groupstheybelongto.
 Positive perceptionof self andothersprojectsthe dignityinyourinnerself.Positive perception
of self andotherspromoteshealthyrelationshipsandpromotesunderstandingacrossour
differences.
End of the session
Askhighstudentstowrite a statementof theircommitmenttobeingthe change theywishtosee inthe
world.Collecttheirresponsesandputtheminthe binder. Encourage themtocome back and alsothank
themfor theirparticipation.
SESSION # 2 MANY VOICESONE WORLD @ APOLLO
Thissessionaimstoequipstudentswithcommunicationskillsthatpromote dialogue asameansto
addresspersonal challengestodealingwithcultural misunderstandingandracial prejudice.Highschool
studentswill have the opportunitytoexpresstheirexperiences.Inturn,these experienceswill be used
to craft a newnarrative that drawsfromexperiencesof renownedpeacemakerswhose wordsand
actionsoffergreatinsightstowaysthat we can buildstrongcommunitiesinourschools,neighborhoods,
nationand the world.The goal isto helphighschool studentstodevelopcommunicationstrategiesthat
transcendour differencesinfavorof peacefulco-existence.
Session’sActivity
H.S. studentswill identifythe challengesof dealingwithculturalmisunderstandingandracial prejudice.
The purpose of sharingthese experiencesistocollectivelyseeksolutionstopromote intercultural
understandingandracial harmonyamongthe students.Itisimportantthatyou manage thissession
withoutmostsensitivityandat the same time stayfocusedonthe task for the day.It is difficulttotalk
aboutracial prejudice andsowe shouldall be respectful toothers’experiences.
Suggestionstoholdingameaningful dialogue
 Tell studentsthatyoube holdingadialogue abouttheirexperiences.Make itclearto themthat
dialogue isabout“talkingandlisteningtoeachotherwitha purpose”…itisnota debate or
pointingfiguresatanyone butworkingtogethertocollectivelyseeksolutionstoimprove the
circumstancesdetrimental topeacefulco-existence.
 Make itclear to the studentsthatexpressingtheirchallengesclearly,accurately,andhonestlyis
whatwill allowall of youto collectivelyfindsolutionstowhatwe can be done to improve the
situation.
 Take turns to talkand be mindful of time.Don’ttake all the time otherswanttospeakas well.
Planwell soas to spendequal time onchallengesandsolutions.
Afteridentifyingthe challenges,askthe studentstoconsiderwhatthe followingvoices”teachabout
howto overcome the challengesidentified.Youmaywantto beginthe conversationbyaskingstudents
to say somethingaboutthe peoplewhose quotesare listedbelow.Mostlikely,the studentswillnotbe
familiarwiththese peace-markers.So,itisyourresponsibilitytomake sure thatyouknow whotheyare,
the challengestheyhave encounteredandstill usedkindwordsandgoodcommunicationtopromote
understanding.Twothingshighlyrecommend:i) make sure yougettodiscussat least2-3 of the
unfamiliarpeace makers.Thiswill givethe studentsachange toconnectwithstrugglesinotherpartsof
the world;ii) picturesof the peace makerstoshow the students.
QUOTES
It’sthe little thingscitizens do. That’swhatwill makethe difference.My little thing is planting
trees. Wangari Mathaai
Asknotwhatyourcountry can do foryou – askwhatyou can do foryourcountry. InauguralAddress
by John F. Kennedy– January 20th 1961
The time is alwaysrightto do whatis right. Martin Luther King,Jr.
I refuseto acceptthe view thatmankind is so tragically bound to thestarless midnightof racism and war
thatthe brightdaybreakof peaceand brotherhood can neverbecomea reality…. I believe thatunarmed
truthand unconditionallovewill havethefinal word. Martin Luther King,Jr.
And aswe let ourown light shine,we unconsciously giveotherpeoplepermission to do the same. Nelson
Mandela
We will surely get to our destination if we join hands.” –Aung San Suu Kyi
It is not ourdifferencesthatdivide us.It is our inability to recognize,accept,and celebrate those
differences- Audre Lorde
You can imprison a man,butnotan idea.You can exile a man,butnot an idea. You can kill a man,but
notan idea- Benazir Bhutto
Task
Your lessonplanmustinclude the following:
1. An outline of howyouwill meetthe goalsof thissession
2. Lessonslearnedfromthe quotestoshare withthe highschool students.These lessonswillbe
basedon yourgroup’sinterpretation/understandingof the quotes.
3. Developatleastthree Take Home Tipsabouthow to effectivelycommunicate frustrations,
anger,hopelessnessingeneral those thingsthathurtus mostwithout(intentionally) causing
more hurt to self andothers.
Take HomeTips
Reviewthe responsesfromthe assignmentgivenlastweek.Developsome thoughtsof whatcan be
done basedonthe students’responses.If these responsesare notadequate feel freetoofferyourown
tipsto the students.
SESSION #3 UNDERSTANDING AND RESPECTING CULTURAL DIFFERENCES @ SCSU
We will use the conceptof culture asan icebergto educate aboutcultural differencesandstrategiesto
overcome stereotypes,ethnocentrismandprejudice.The goal of the sessionistoenable studentsto
gainan understandingof andrespectforcultural differencesbylookingdeeperintowhatisunderthe
icebergratherthanlookingonlyatwhat ison the surface.
Session’sActivity
Highschool studentswill share cultural historiesof theirfamilies-how theycame toAmerica,whenand
why,and experiencesof adjustinginanew cultural environment?Planyourtime wellsothatsome of
youcan alsoshare your histories.After,sharingyourhistories,beginthe discussionbyaskingthe
followingquestions:
 Lookingat culture as an icebergdiagramwhatcan yousay mostpeople see (atthe topof the
iceberg) aboutyourculture?
 What isunderthe icebergthatwe do notknow?
Conclude the sessionbyhighlightingthe importance of seekingthe “hidden”meaningsinthe iceberg.
Task
Your lessonplanmustinclude anoutline of how youplantogo aboutmeetingthe goal of the session.
 Developateachingmodule thatapplieswhatyouhave learnedaboutindividualisticand
collectivistculturestohelpstudentsgainadeeperunderstandingof how ourcultural
differencesimpacthowwe interactandcommunicate.Be sure toidentifyspecificcharacteristics
of eachof these twoculturesthatyouwant the studentstounderstand.
 Developthoughtful tipstoshare withthe studentsaboutthe issueslistedinthe Take home tips
sectionbelow.
Take HomeTips
 Dangersof lookingatthe tipof the iceberg
 Benefitsof diggingdeeperintothe iceberg
* Iceberghandoutwill be postedonD2Land additional worksheetprovidedthe classperiodbefore this
session.
SESSION# 4 INTERCULTURAL COMMUNICATIONSKILLS & PRINCIPLESOF NONVIOLENCE
COMMUNICATION@SRRHS
Thissessionfocusesonthe role of communicationinconnectingpeople fromdiverse backgrounds.
Beinga goodcommunicatorisan importantprerequisite inamulticulturalsocietyandthe worldat
large.Highschool studentwill acquire skillstoenable themadvocate forthemselvesaswell asothers.
Acquiringthese skillsisimportantinimprovingeverydayintercultural/interracial interactions.
How dopeople interactina communitythatisculturallyheterogeneous? Whatintercultural
communicationskillsare needed?Howdowe advocate forprinciplesof nonviolence communication?
See Non-violence handoutispostedon D2L [underCommunicating CommonGround Materials
Module]
Task:
 Prepare a lessonplanthathighlights keyskillsneededincommunicatingacrossdifferences.
 Define the concepts:intercultural communication,intercultural competence,nonviolent
communicationprinciplesandidentifykeyskillsandabilitiesneededtosuccessfullynegotiate
cultural differencesandtoappreciate diverse perspective.
 Developcommunicationscenario/role playthatillustrate effective intercultural/non-violence
communication.
Take HomeTips
Offertwotipsaboutwhat youwant highschool studentstoknow aboutcommunicatingacross
differences(race,culture,class,gender,sexualidentity,disabilities,religion,opinionetc)
SESSION # 5 BRIDGING DIFFERENCES & MANAGING INTERCULTURALCONFLICTS EFFECTIVELY” @TECH
Session#3 highlightedthe challengesencounteredbymanypeople basedontheir‘difference’.Manya
times,alack of understandingaboutourdifferencesresultsintoconflicts.Thissessionwill equip
studentswithknowledgeandskillsaboutcross-cultural conflictmanagement.CMST339 studentswill
applywhattheyhave learnedaboutintercultural conflictstylesandTing-ToomeyandOtzel’sCulture-
basedSituational ConflictModel tosupportH.S.students’intercultural conflictskillsdevelopment.In
addition,we will recognizethe purpose of peace educationinempoweringpeople withskills,attitudes
and knowledgeto:
 Build,maintainandrestore relationshipsamongeachother(be itatschool and otherpublic
spaces
 Developpositiveapproachestowardsdealingwithconflictsatthe personal levelandalso
understandingconflictsatotherlevels(thatare notpersonal)
The goal of thissessionistoengage H.S. studenttolearnhow to analyze andtransformconflict.You
wantto be sure that theyhave some goodunderstandingof the following:
 What isconflict?
 What are the causesand effectsof the conflict?
 What can be done tomanage conflicteffectively?
 Get the studentstoreflectonhow theirexperiencescanbe usedto educate others,how these
experiencescanbe usedtotransformconflicts.
Task
Prepare a lessonplan thatteachesH.Sstudentsaboutthe following:
 Definitionof intercultural conflict
 Intercultural conflictstyles
 DifferencesbetweenWesternandNon-Westernconflictstyles
 Developarole playto emphasize the conceptsthatyouwantthe studentstolearn.
 What do youwant the studentstotake home?
Rememberthatthe H.Sstudentshave nottakenclassesinintercultural communication.So,thismeans
that youneedto have a lessonplanthatisaccessible tothe students.Theymustunderstandandrelate
to yourideas. Simplifythe conceptstobe discussedanduse manyexamples.
Take HomeTips
As stipulatedinyourlessonplan.
SESSION # 6 BECOMING AN ALLY @ SCSU
We maynot change peoples’attitudesaboutprejudice,racism, sexism, homophobia,xenophobia,and
other“isms”.However,we canstrive toattract allieswhowillsupportoureffortstopromote peaceful
co-existence inourcommunities.Howthendowe embrace the essence of becominganally?Whatdoes
becominganallymean?Howdo youbecome an ally?What doesan allydo?
The activitiesforthissessionwill focusonengagingstudentstounderstandthe notionof becomingan
allyas a possibilitytobuild,maintainandrestore relationshipsatall levelsof humaninteraction.
Studentswill reflectonlessonslearnedinsessions1-5to chart waysto become the change theywishto
see inthe world.
Task:
 Developalessonplanthathelpsstudentstounderstandthe connectionbetweenbecomingan
allyand“beingthe change you wishtosee inthe world”.
 Explore ideasthatgetthe studentstorealize thatbecominganallyandembracingGandhi’s
philosophy
Take HomeTips
 Developtipsthatsupportstudentsquesttoalwaysseekacommonground,be eachothers’ally
and desire tobecome the change theywishtosee inthe world.
*Make thissessionmemorabletoyouandthe highschool students.
*Handouts(postedonD2L) for thissessionare basedonthe work of Paul Kivel,AllanCreightonandThe
OaklandMen’sProject(Makingthe peace:a 15-sessionviolence preventioncurriculumforyoung
people).
 Topics: Engaged Curriculum
 Disciplines:Communications ,Social SciencesandHumanities
 Types: Syllabi Archive
 Institutions:St.CloudState University
 Issue Area(s) : Education& YouthDevelopmentissue area
 Size of Class: Placement,Directservice,Indirectservice, Requiredactivity, SmallGroup
 InstitutionType : 4-year,Public,CarnegieClassified
School:St.CloudState University
Professor:Dr.Eddah Mutua-Kombo


More Related Content

Similar to Problems in intercultural communication

UN1015R01 Syllabus
UN1015R01 SyllabusUN1015R01 Syllabus
UN1015R01 Syllabus
Richard Ward
 
UN1015-R01 Syllabus
UN1015-R01 SyllabusUN1015-R01 Syllabus
UN1015-R01 Syllabus
Richard Ward
 
CMST 100-11 Syllabus
CMST 100-11 SyllabusCMST 100-11 Syllabus
CMST 100-11 Syllabus
Israel Tan
 
TLaings_Gender_and_sexuality_Syllabi
TLaings_Gender_and_sexuality_SyllabiTLaings_Gender_and_sexuality_Syllabi
TLaings_Gender_and_sexuality_Syllabi
Tony Laing, PhD
 
Com100 syllabus
Com100 syllabusCom100 syllabus
Com100 syllabus
ikderk
 
SmallGrp Syllabus Fall 2015
SmallGrp Syllabus Fall 2015SmallGrp Syllabus Fall 2015
SmallGrp Syllabus Fall 2015
Kevin Kryston
 
CMM+100+MWF+Syllabus
CMM+100+MWF+SyllabusCMM+100+MWF+Syllabus
CMM+100+MWF+Syllabus
Kevin Kryston
 
Communications exampleStakeholder NameRoleInformationTimeframeMedi
Communications exampleStakeholder NameRoleInformationTimeframeMediCommunications exampleStakeholder NameRoleInformationTimeframeMedi
Communications exampleStakeholder NameRoleInformationTimeframeMedi
LynellBull52
 
1 Introduction to Sustainable Development GEOG 302 .docx
 1 Introduction to Sustainable Development GEOG 302   .docx 1 Introduction to Sustainable Development GEOG 302   .docx
1 Introduction to Sustainable Development GEOG 302 .docx
joyjonna282
 

Similar to Problems in intercultural communication (20)

Eng 309 Syllabus Spring 2021
Eng 309 Syllabus Spring 2021Eng 309 Syllabus Spring 2021
Eng 309 Syllabus Spring 2021
 
Eng 309 Syllabus Spring 2021
Eng 309 Syllabus Spring 2021Eng 309 Syllabus Spring 2021
Eng 309 Syllabus Spring 2021
 
UN1015R01 Syllabus
UN1015R01 SyllabusUN1015R01 Syllabus
UN1015R01 Syllabus
 
Fostering Engagement with Team-Based Learning (TBL) in Larger Japanese Univer...
Fostering Engagement with Team-Based Learning (TBL) in Larger Japanese Univer...Fostering Engagement with Team-Based Learning (TBL) in Larger Japanese Univer...
Fostering Engagement with Team-Based Learning (TBL) in Larger Japanese Univer...
 
UN1015-R01 Syllabus
UN1015-R01 SyllabusUN1015-R01 Syllabus
UN1015-R01 Syllabus
 
Fall 2017 102 syllabus
Fall 2017 102 syllabusFall 2017 102 syllabus
Fall 2017 102 syllabus
 
CMST 100-11 Syllabus
CMST 100-11 SyllabusCMST 100-11 Syllabus
CMST 100-11 Syllabus
 
TLaings_Gender_and_sexuality_Syllabi
TLaings_Gender_and_sexuality_SyllabiTLaings_Gender_and_sexuality_Syllabi
TLaings_Gender_and_sexuality_Syllabi
 
Eng 102H Syllabus
Eng 102H SyllabusEng 102H Syllabus
Eng 102H Syllabus
 
Com100 syllabus
Com100 syllabusCom100 syllabus
Com100 syllabus
 
How to teach the 2 generation curriculum
How to teach the 2 generation curriculumHow to teach the 2 generation curriculum
How to teach the 2 generation curriculum
 
SmallGrp Syllabus Fall 2015
SmallGrp Syllabus Fall 2015SmallGrp Syllabus Fall 2015
SmallGrp Syllabus Fall 2015
 
Eng 101 syllabus fall 2010
Eng 101 syllabus fall 2010Eng 101 syllabus fall 2010
Eng 101 syllabus fall 2010
 
123 Syllabus
123 Syllabus123 Syllabus
123 Syllabus
 
Types of dementia.docx
Types of dementia.docxTypes of dementia.docx
Types of dementia.docx
 
CMM+100+MWF+Syllabus
CMM+100+MWF+SyllabusCMM+100+MWF+Syllabus
CMM+100+MWF+Syllabus
 
Communications exampleStakeholder NameRoleInformationTimeframeMedi
Communications exampleStakeholder NameRoleInformationTimeframeMediCommunications exampleStakeholder NameRoleInformationTimeframeMedi
Communications exampleStakeholder NameRoleInformationTimeframeMedi
 
English 208 Syllabus Spring 2021
English 208 Syllabus Spring 2021English 208 Syllabus Spring 2021
English 208 Syllabus Spring 2021
 
1 Introduction to Sustainable Development GEOG 302 .docx
 1 Introduction to Sustainable Development GEOG 302   .docx 1 Introduction to Sustainable Development GEOG 302   .docx
1 Introduction to Sustainable Development GEOG 302 .docx
 
Eng 102 syllabus fall 2011
Eng 102 syllabus fall 2011Eng 102 syllabus fall 2011
Eng 102 syllabus fall 2011
 

Recently uploaded

Salient Features of India constitution especially power and functions
Salient Features of India constitution especially power and functionsSalient Features of India constitution especially power and functions
Salient Features of India constitution especially power and functions
KarakKing
 
Jual Obat Aborsi Hongkong ( Asli No.1 ) 085657271886 Obat Penggugur Kandungan...
Jual Obat Aborsi Hongkong ( Asli No.1 ) 085657271886 Obat Penggugur Kandungan...Jual Obat Aborsi Hongkong ( Asli No.1 ) 085657271886 Obat Penggugur Kandungan...
Jual Obat Aborsi Hongkong ( Asli No.1 ) 085657271886 Obat Penggugur Kandungan...
ZurliaSoop
 

Recently uploaded (20)

HMCS Vancouver Pre-Deployment Brief - May 2024 (Web Version).pptx
HMCS Vancouver Pre-Deployment Brief - May 2024 (Web Version).pptxHMCS Vancouver Pre-Deployment Brief - May 2024 (Web Version).pptx
HMCS Vancouver Pre-Deployment Brief - May 2024 (Web Version).pptx
 
Salient Features of India constitution especially power and functions
Salient Features of India constitution especially power and functionsSalient Features of India constitution especially power and functions
Salient Features of India constitution especially power and functions
 
Beyond_Borders_Understanding_Anime_and_Manga_Fandom_A_Comprehensive_Audience_...
Beyond_Borders_Understanding_Anime_and_Manga_Fandom_A_Comprehensive_Audience_...Beyond_Borders_Understanding_Anime_and_Manga_Fandom_A_Comprehensive_Audience_...
Beyond_Borders_Understanding_Anime_and_Manga_Fandom_A_Comprehensive_Audience_...
 
TỔNG ÔN TẬP THI VÀO LỚP 10 MÔN TIẾNG ANH NĂM HỌC 2023 - 2024 CÓ ĐÁP ÁN (NGỮ Â...
TỔNG ÔN TẬP THI VÀO LỚP 10 MÔN TIẾNG ANH NĂM HỌC 2023 - 2024 CÓ ĐÁP ÁN (NGỮ Â...TỔNG ÔN TẬP THI VÀO LỚP 10 MÔN TIẾNG ANH NĂM HỌC 2023 - 2024 CÓ ĐÁP ÁN (NGỮ Â...
TỔNG ÔN TẬP THI VÀO LỚP 10 MÔN TIẾNG ANH NĂM HỌC 2023 - 2024 CÓ ĐÁP ÁN (NGỮ Â...
 
FSB Advising Checklist - Orientation 2024
FSB Advising Checklist - Orientation 2024FSB Advising Checklist - Orientation 2024
FSB Advising Checklist - Orientation 2024
 
COMMUNICATING NEGATIVE NEWS - APPROACHES .pptx
COMMUNICATING NEGATIVE NEWS - APPROACHES .pptxCOMMUNICATING NEGATIVE NEWS - APPROACHES .pptx
COMMUNICATING NEGATIVE NEWS - APPROACHES .pptx
 
Tatlong Kwento ni Lola basyang-1.pdf arts
Tatlong Kwento ni Lola basyang-1.pdf artsTatlong Kwento ni Lola basyang-1.pdf arts
Tatlong Kwento ni Lola basyang-1.pdf arts
 
SOC 101 Demonstration of Learning Presentation
SOC 101 Demonstration of Learning PresentationSOC 101 Demonstration of Learning Presentation
SOC 101 Demonstration of Learning Presentation
 
Jual Obat Aborsi Hongkong ( Asli No.1 ) 085657271886 Obat Penggugur Kandungan...
Jual Obat Aborsi Hongkong ( Asli No.1 ) 085657271886 Obat Penggugur Kandungan...Jual Obat Aborsi Hongkong ( Asli No.1 ) 085657271886 Obat Penggugur Kandungan...
Jual Obat Aborsi Hongkong ( Asli No.1 ) 085657271886 Obat Penggugur Kandungan...
 
21st_Century_Skills_Framework_Final_Presentation_2.pptx
21st_Century_Skills_Framework_Final_Presentation_2.pptx21st_Century_Skills_Framework_Final_Presentation_2.pptx
21st_Century_Skills_Framework_Final_Presentation_2.pptx
 
ICT Role in 21st Century Education & its Challenges.pptx
ICT Role in 21st Century Education & its Challenges.pptxICT Role in 21st Century Education & its Challenges.pptx
ICT Role in 21st Century Education & its Challenges.pptx
 
This PowerPoint helps students to consider the concept of infinity.
This PowerPoint helps students to consider the concept of infinity.This PowerPoint helps students to consider the concept of infinity.
This PowerPoint helps students to consider the concept of infinity.
 
80 ĐỀ THI THỬ TUYỂN SINH TIẾNG ANH VÀO 10 SỞ GD – ĐT THÀNH PHỐ HỒ CHÍ MINH NĂ...
80 ĐỀ THI THỬ TUYỂN SINH TIẾNG ANH VÀO 10 SỞ GD – ĐT THÀNH PHỐ HỒ CHÍ MINH NĂ...80 ĐỀ THI THỬ TUYỂN SINH TIẾNG ANH VÀO 10 SỞ GD – ĐT THÀNH PHỐ HỒ CHÍ MINH NĂ...
80 ĐỀ THI THỬ TUYỂN SINH TIẾNG ANH VÀO 10 SỞ GD – ĐT THÀNH PHỐ HỒ CHÍ MINH NĂ...
 
Fostering Friendships - Enhancing Social Bonds in the Classroom
Fostering Friendships - Enhancing Social Bonds  in the ClassroomFostering Friendships - Enhancing Social Bonds  in the Classroom
Fostering Friendships - Enhancing Social Bonds in the Classroom
 
Python Notes for mca i year students osmania university.docx
Python Notes for mca i year students osmania university.docxPython Notes for mca i year students osmania university.docx
Python Notes for mca i year students osmania university.docx
 
Towards a code of practice for AI in AT.pptx
Towards a code of practice for AI in AT.pptxTowards a code of practice for AI in AT.pptx
Towards a code of practice for AI in AT.pptx
 
latest AZ-104 Exam Questions and Answers
latest AZ-104 Exam Questions and Answerslatest AZ-104 Exam Questions and Answers
latest AZ-104 Exam Questions and Answers
 
UGC NET Paper 1 Mathematical Reasoning & Aptitude.pdf
UGC NET Paper 1 Mathematical Reasoning & Aptitude.pdfUGC NET Paper 1 Mathematical Reasoning & Aptitude.pdf
UGC NET Paper 1 Mathematical Reasoning & Aptitude.pdf
 
Sociology 101 Demonstration of Learning Exhibit
Sociology 101 Demonstration of Learning ExhibitSociology 101 Demonstration of Learning Exhibit
Sociology 101 Demonstration of Learning Exhibit
 
Basic Civil Engineering first year Notes- Chapter 4 Building.pptx
Basic Civil Engineering first year Notes- Chapter 4 Building.pptxBasic Civil Engineering first year Notes- Chapter 4 Building.pptx
Basic Civil Engineering first year Notes- Chapter 4 Building.pptx
 

Problems in intercultural communication

  • 1. PROBLEMS IN INTERCULTURAL COMMUNICATION July11, 2011 COURSE DESCRIPTION AND OBJECTIVES Thiscourse providesthe basisforunderstandingpotential problemsof intercultural communicationthat arise ininteractionsbetweenpeoplefromdifferentcultures. AsSamovarnotes,complexnature of humanbehaviorproducesmanycommunicationproblems-perhapsmore thanthe problemsaddressed inthiscourse.It is forthisreasonthat we will explorehow diverse cultural orientationsinfluence the waywe perceive and interactwithanincreasinglyculturallydiverseworld.The overall purposeof this classis to understandcausesof interculturalconflictsindifferentcommunicationsettings (interpersonal,small group,school,workplace andglobal)andhow tomanage themeffectively. Specificobjectivesare: 1. To learnhowculture,yourownand otherpeoples’,shapesthe understandingof intercultural conflictanalysis. 2. To explore cultural awarenessof ‘self’,‘other’culturesandthe challengesencounteredin interaction betweenpeopleof diverseculture. 3. To analyze casesof intercultural conflictsindiversesituationsnamely;interpersonal,small group,schools,workplace andglobal contexts,andacquire knowledgeandskillsthatincrease intercultural conflictcompetence. 4. To gain a critical perspectiveonlocal andglobal issuesbyusingservice learningpedagogyto addressproblemsensuingfromincreasingcultural diversityinSt.Cloud. APPROACH TO TEACHING AND LEARNING ABOUT CULTURAL DIVERSITY You will have anopportunitytogainknowledge,skillsandpositiveattitudesthatincrease your intercultural communicationcompetence.Ihave adoptedpedagogical approachesthatinclude lectures, simulation,reflectionexercises,role plays,small groupsdiscussions,andservice-learningthatallowus to acquire an attitude of valuingdiversity. COURSE TEXT & READINGS Ting-Toomey,S.&Oetzel,J.(2001). ManagingIntercultural ConflictEffectively. ThousandOak,CA:Sage Publication Additional readingsare available one-reserveasindicatedonthe classschedule. Service-learningpedagogymaterialwillbe postedonD2L fromtime to time.Youwill be notifiedvia email. CONCEPTUALOUTLINE OF THE COURSE
  • 2. The course isdevelopedtoaddressthe followingareasof interestinunderstandingintercultural communicationproblemsandhowtodevelopinterculturalcommunicationcompetence andeffectively manage intercultural conflicts. 1. Problemsof Intercultural Communication You will learnaboutfactorsthat explainproblemsof intercultural communicationandwaystoimprove intercultural interactions.Additionally,keytermsinthe course willbe defined.We will alsoconsider pedagogical approachesrelevanttohelpingstudentstoacquire knowledge,skillsandattitudesneeded to become a competentintercultural communicator. 2. TheorizingInterculturalConflict You will learnthe theoriesandconceptsbasictothe understandingof intercultural conflictsthatarise whenpeople fromdiverse culturesinteract. 3. Service-LearningPedagogy The course usesservice learningpedagogytoallow youanopportunitytogaina critical perspective on local and global issuesandinparticular,toaddressproblemsensuingfromincreasingcultural diversity inSt. Cloud. 4. Intercultural ConflictsinDiverse contexts Interpersonal relationships-Youwill learntounderstandelementsthataffecteffectiveinterpersonal communicationbetweenpeople fromdifferentcultures. School setting–Youwill learnaboutchallengesof cultural diversityasyouengage inexperiential learningwithlocal Highschool studentsfromdiverse cultural backgrounds Diverse workgroups’setting–Youwill learnabouthow toworkeffectivelyinagroupswithpeople from diverse cultures Workplace setting–Youwill learnaboutmanagingeffective managers-employeesrelationsinadiverse workplace 5. BecomingCompetentinmanaginginterculturalconflicts You will have anopportunitytocriticallyreflectonlessonslearnedaboutproblemsinintercultural communicationandimportance of service learningasa pedagogical approachthatgeneratesnew knowledge anddevelopsskillsthathelpyoutoeffectivelycommunicate indiversecommunication settings. ASSIGNMENTS Complete guidelinesforeachassignmentare containedinthe assignments package
  • 3. Summary of Assignmentand Proportion of Final Grade. Final Group Presentation– 100 pts You and yourgroup memberswill doapresentationonanassignedtopictothe class. Research Paper – 100 pts You will doresearchonan intercultural conflict youare involvedinoraware of.The analysisof this conflictwill be basedonthe culture-basedsituational modeldevelopedbyTing-Toomey. Journal Entries– 60 pts You will write aone page reflectionaftereachS-Lsession.SeeFieldnotesform posted onD2L. Service-LearningSessionsactivities –60 pts You and yourgroup will participate inpreparationof activitiesforeachS-Lsession. Tests – 100 pts Two shortessayand definitionof termsexamsovertwochapters-50ptseach Participation – 30 pts Attendance &participationinclassactivities Attendance – 30 pts Attendance toSL sessions(5ptseachsession) Guestspeaker– 20 pts You will write aone page reactionpaperto guestspeakers’lectures Total – 500 points GRADING SCALE Letter Grade-Percentages-LetterGrade-Percentages A 100-95% A- 94-90% B+ 89-87% B 86-84% B- 83-80%
  • 4. C+ 79-77% C 76-73% C- 72-70% D+ 69-67% D 66-63% D- 62-60% F 59-0 % Course Policies,Proceduresand Courtesies(excerpted) ATTENDANCE Classand service-learningsessionsisconsideredmandatory.Itisfive percentof yourfinal grade. Because thisisan interactive class,regularandpromptattendance isnecessary.If youmustmissa class/service learningsession,make sure thatyouhave documentationtoverifyyourabsence (personal family,medical emergenciesonly).Incase thisemergencyrequirestwoormore absences,we will discussthe possibilityof agrade of I (Incomplete)orW (Withdraw). Consultwithyourpeersformaterial coveredinclass.Afteryouhave done so,feel free toaskme questionsaboutthe material covered duringyourabsence.Also,if youare involvedinagroupprojectand encounterdire emergency,which preventsyourbeingpresentfora presentation,itisyourresponsibilitytocontactone of your group memberspriortoclass time.Donot botherto tell me aboutyourabsence (aftermissingclass). However,youcanbe courteousandletme know in the firsttwoweeksof classof importantthingsthat youthinkI shouldknowe.g.medical relatedissuessothatyourabsence doesnotjeopardize yourfinal grade.I want all of you to succeedinthisclassand to doso we have to act withrespectforeachother. Excessive tardinessorabsenceswilljeopardize yourfinal grade,regardlessof workcompleted.Missing SL sessionsmeans5pointsoff the SL attendance pointsanda ZERO for journal.Onlyone excused absence forclassattendance allowed. WRITTEN, SERVICE-LEARNING (SL) ACTIVITIES AND GROUP PROJECT ASSIGNMENTS. Studentswill use non-racistandnon-sexistlanguage inclassandinwrittenwork.All writtenworkwill meetthe standardsof academicand professionalquality(nospelling,grammarorpunctuationerrors; please proof readyourpaperspriorto turningthemin).All of these factorsalongwiththe overall quality of the work(clarityof thinking,organizationof text,etc.) will be consideredinassigningagrade. Unlessotherwise stated,all writtenassignmentsare tobe typed,double-spaced,andfree of spelling and grammatical errors.In-classwritingassignmentsmustbe legiblyhand-written.All assignmentsand presentationsare due onthe scheduleddatesATCLASSTIME. Late assignments,forwhateverreasons (including computerequipmentfailure) will be penalizedone (1) full grade foreachdaylate.(e.g.Bto C) Since youknowthe due dateswell aheadof time,there isnotgoodexcuse exceptforemergencies.
  • 5. Group projectspresentationsandSLactivitieswill be presentedonthe daysassigned.The guidelinesfor attendance stipulate penaltiesformissedassignments/unexcusedabsences.Youhave tobe available for all groupprojectspresentations.If yourpeersare goingtobe there tolistentoyouits onlyfairthat yoube there tohear themtoo.Likewise,absence duringgrouppresentationswill affectyourgroup grade 5pointsoff the pointsawardedtoyourgroup.For example 90 pointswill dropto85. GOLDEN RULE Neverfail toraise a questiononanyissue regardingthe course thatisnot clearin yourmind.I am here to workwithyou andensure thatwe all experience averyenrichinglearningprocess.Iwishyouall well and lookforwardto a productive semester. CLASS WEEKLY SCHEDULE (SUBJECT TO CHANGES) Period/Topic/Reading Week1 – Introduction tothe course&define keyterms,Reasonsforstudyingintercultural conflict, Service-learningpedagogyinpromotingintercultural/interracial relations/Ch.1(1-15), Ch. 1 (15-26), Handout/D2L Week2 – The Culture-basedsituational model,Theoretical approachestomanagingconflicts,Group meetings/PrepforSL#1 session.Readarticlesassignedfornextweek/Ch.2/Handout/ D2L Week3 – S-L /CivicEngagementLiterature/Loeb:Soul of aCitizen: Introduction:‘If Iam notfor myself, whowill be forme?And I am onlyformyself,whatamI. Pipher:Cultural Collisionsonthe Great Plains. Mutua-Kombo:Usingservice-learningpedagogytopromote interracial relation. Week4 – Service-Learning1stSession:Bethe ChangeYouWishto See In the World@ ApolloHigh School Week5 – Intercultural conflictininterpersonalrelationships,Guestspeakers, Test# 1 on chapters 1, 2 & service learning,Groupmeetings/Prepfor2ndSL session/ Ch.3 Week6 – Service-Learning2ndSession: “ManyVoicesOneWorld” @ApolloHigh/Session#1 Journal due Week7 – Intercultural conflictindiverseworkgroups,Video:Supervisingdifferences,Groupmeetings/ Prepfor 3rd SL session,Test#2Take Home (chap.3&4)/Ch.4 Week8 – Service-Learning3rdsession “UnderstandingandRespecting Cultural Differences” @ SCSU/Session#2Journal due Week9 – SPRING BREAK Week10 – Service-Learning4thSession: Intercultural CommunicationSkills& PrinciplesofNonviolence Communication” @SaukRapids-Rice High/Handout/D2L
  • 6. Week11 – International conflicts/Post-conflictpeace communication,Non-Westernconflict managementapproaches,Challengesof doingresearchinpost-conflictsettings,Discussionsandgroup meetingstoprepare for5th session/Mutua-Kombo,E.(2008). RwandanWomen’swords,actionsand meaning:aresearcher’sreflection. Week12 – Service-Learning5thsession: “BridgingDifferences& ManagingIntercultural Conflicts Effectively” @ Tech High/Session#4 Journal due Week13 – Discussionsandgroupmeetings-prepfor6th session Week14 – Service-Learning6thsession:“Becoming an Ally”@ SCSU/Session#5Journal due/Handout/D2L Week15 – Intercultural ConflictCompetence,Reflectionsonlessonslearnedaboutintercultural conflicts;causes,effectsandmanagementacrosscultures,SLsurveys &Course Evaluations, Research paper due/Ch.6 Week16 – Group Presentations,Group#1:A Campusof Difference,Group#2:A Communityof Difference, Final Journal Entry 6: Assessyou own learningdue Week17 – Group Presentations,Group#3:A Workplace of Difference,Group#4:A Global Communityof Difference CMST 339 COMMUNICATING COMMONGROUND SERVICE-LEARNING SESSIONS’AGENDA SPRING 2011 Preamble The theme forCCG 2011 is “Be the changeyou wishto see in the world”–Mahatma Gandhi.All six service-learning(SL) sessionswillemphasizeonskillsthatsupportthe developmentof thischallenging civicobligation“Bethechange…”among participatingstudents.CMST339 studentswill use the SL sessionstogaina greaterunderstandingof the theoryandpraxisof intercultural conflictmanagement. We will applyCMST339 course contentinwaysthat it informsthe understandingof Gandhi’s philosophyindevelopingknowledge andskillstobuildstrongintercultural andinterracialrelationships inour schoolsand communities.We seektobuildcapacitywithinhighschoolstudentstobecome change agentsintheirschools.Byusingcommunitybasedstrategiestointercultural andinterracial understanding,relationshipswill be build,conflictsmanagedandpositiveattitudesaboutpeace,andco- existence fostered. Specifically,the SLsessionsaimtodothe following:  Developcivicandleadershipskillstoempowerstudentstobridge differencesandimagine a sharedvisionof ourcommunity.
  • 7.  Educate studentsaboutwaysto individuallyandcollectivelytake leadership/responsibilityin transformingtheirschools,communities,nationandthe worldintospacesof compassion, peace,andco-existence.  Promote dialogue asameansto chart new waysfor peaceful co-existenceandintercultural learning. SESSION# 1 BE THE CHANGEYOUWISH TO SEE IN THE WORLD @ APOLLO Studentswill engageinactivitiesintendedtodevelopcritical self awarenessof theirrole inmakinga difference intheirschools,communitiesandthe world.Studentswill reflectonwhatit takesto be the change one wishestosee inthe world.For example,whatdoyoudo to whenpeople are meantothose whoare differentbasedontheirrace,culture,religion,sexual identity,disability?Doyoudosomething or choose to sitback and do nothing? These questionsamongotherswill be answeredduringthisfirst sessionandsetthe tone for whatwe will be doingforthe restof the semester. Gettingstarted  Introductions(developafunactivitytobreakthe ice)  Expectations (whatdoyouall wantfor yourgroup to succeed)  Ground rules(ensure everyone participatesinsettingthe groundrules) Session’sActivity The goal of thissessionistoensure that the studentsunderstandthe meaningbehindthe philosophy “Be the change you wishto see in the world” Perhapsyoumay wantto start off by askingthe studentswhytheyjoinedCCG? Afterlisteningtotheir responses,transitiontodiscussthe questionsbelow-Feelfree todevelopmore questionsasneeded.  What Mahatma Gandhi’s philosophymeantoyou?  Is itnecessarytobe the change you wishtosee inthe world?Why?  What are the benefitsof embracingthisphilosophy?  What challengescome yourwayof fullyembracingthisphilosophy?  What are some of the ways to overcome the challengesencountered? Self-Reflectionactivity It isimportantthat we recognize thatthe call to “Be the change…….”isone thattouchesonthe verycore of ourconsciousness.Inthisregard,we have toreflectonthe innerself- whowe are –andhow we perceive others. Howthendoourperceptionsof self andothersimpacthow we act to promote understandingacrossdifferences?
  • 8. Ensure that the highschool studentsunderstandthatembracingGandhi’sphilosophymeansacting differentlyforthe commongood.Youare nolongerdoingthingsfor“me”but for “us”. For example,youcanstartthe discussiononperceptionbyaskingthe studentsthisquestion:howoften do youact inwaysthat bringdignityandintegritytoyourself,friends,andyourcultural/racial groups? Task Prepare a lessonplanthatincludesthe following:  Name/title anda brief descriptionof a“get to know you”activity  Highlightsof whatyouwill teachaboutperceptionsincludingsome questionsthatgetthe studentstoreflectdeeplyonthe ideaof self perceptionand perceptionof others.Thisshould include some questionsthatwill getH.Sstudentstoreflectdeeplyonperceptions.  Developanassignmentthatyouwill assignH.Sstudentsatthe endof the session.This assignmentshouldrequire studentstodosomethingthatrespondstoGandhi’sphilosophy.Due date is nextsessionon2/16. Take HomeTips  The needto act in waysthat bringdignityandrespecttothemselves,theirfriendsandfamily, and the cultural and racial groupstheybelongto.  Positive perceptionof self andothersprojectsthe dignityinyourinnerself.Positive perception of self andotherspromoteshealthyrelationshipsandpromotesunderstandingacrossour differences. End of the session Askhighstudentstowrite a statementof theircommitmenttobeingthe change theywishtosee inthe world.Collecttheirresponsesandputtheminthe binder. Encourage themtocome back and alsothank themfor theirparticipation. SESSION # 2 MANY VOICESONE WORLD @ APOLLO Thissessionaimstoequipstudentswithcommunicationskillsthatpromote dialogue asameansto addresspersonal challengestodealingwithcultural misunderstandingandracial prejudice.Highschool studentswill have the opportunitytoexpresstheirexperiences.Inturn,these experienceswill be used to craft a newnarrative that drawsfromexperiencesof renownedpeacemakerswhose wordsand actionsoffergreatinsightstowaysthat we can buildstrongcommunitiesinourschools,neighborhoods, nationand the world.The goal isto helphighschool studentstodevelopcommunicationstrategiesthat transcendour differencesinfavorof peacefulco-existence. Session’sActivity
  • 9. H.S. studentswill identifythe challengesof dealingwithculturalmisunderstandingandracial prejudice. The purpose of sharingthese experiencesistocollectivelyseeksolutionstopromote intercultural understandingandracial harmonyamongthe students.Itisimportantthatyou manage thissession withoutmostsensitivityandat the same time stayfocusedonthe task for the day.It is difficulttotalk aboutracial prejudice andsowe shouldall be respectful toothers’experiences. Suggestionstoholdingameaningful dialogue  Tell studentsthatyoube holdingadialogue abouttheirexperiences.Make itclearto themthat dialogue isabout“talkingandlisteningtoeachotherwitha purpose”…itisnota debate or pointingfiguresatanyone butworkingtogethertocollectivelyseeksolutionstoimprove the circumstancesdetrimental topeacefulco-existence.  Make itclear to the studentsthatexpressingtheirchallengesclearly,accurately,andhonestlyis whatwill allowall of youto collectivelyfindsolutionstowhatwe can be done to improve the situation.  Take turns to talkand be mindful of time.Don’ttake all the time otherswanttospeakas well. Planwell soas to spendequal time onchallengesandsolutions. Afteridentifyingthe challenges,askthe studentstoconsiderwhatthe followingvoices”teachabout howto overcome the challengesidentified.Youmaywantto beginthe conversationbyaskingstudents to say somethingaboutthe peoplewhose quotesare listedbelow.Mostlikely,the studentswillnotbe familiarwiththese peace-markers.So,itisyourresponsibilitytomake sure thatyouknow whotheyare, the challengestheyhave encounteredandstill usedkindwordsandgoodcommunicationtopromote understanding.Twothingshighlyrecommend:i) make sure yougettodiscussat least2-3 of the unfamiliarpeace makers.Thiswill givethe studentsachange toconnectwithstrugglesinotherpartsof the world;ii) picturesof the peace makerstoshow the students. QUOTES It’sthe little thingscitizens do. That’swhatwill makethe difference.My little thing is planting trees. Wangari Mathaai Asknotwhatyourcountry can do foryou – askwhatyou can do foryourcountry. InauguralAddress by John F. Kennedy– January 20th 1961 The time is alwaysrightto do whatis right. Martin Luther King,Jr. I refuseto acceptthe view thatmankind is so tragically bound to thestarless midnightof racism and war thatthe brightdaybreakof peaceand brotherhood can neverbecomea reality…. I believe thatunarmed truthand unconditionallovewill havethefinal word. Martin Luther King,Jr. And aswe let ourown light shine,we unconsciously giveotherpeoplepermission to do the same. Nelson Mandela
  • 10. We will surely get to our destination if we join hands.” –Aung San Suu Kyi It is not ourdifferencesthatdivide us.It is our inability to recognize,accept,and celebrate those differences- Audre Lorde You can imprison a man,butnotan idea.You can exile a man,butnot an idea. You can kill a man,but notan idea- Benazir Bhutto Task Your lessonplanmustinclude the following: 1. An outline of howyouwill meetthe goalsof thissession 2. Lessonslearnedfromthe quotestoshare withthe highschool students.These lessonswillbe basedon yourgroup’sinterpretation/understandingof the quotes. 3. Developatleastthree Take Home Tipsabouthow to effectivelycommunicate frustrations, anger,hopelessnessingeneral those thingsthathurtus mostwithout(intentionally) causing more hurt to self andothers. Take HomeTips Reviewthe responsesfromthe assignmentgivenlastweek.Developsome thoughtsof whatcan be done basedonthe students’responses.If these responsesare notadequate feel freetoofferyourown tipsto the students. SESSION #3 UNDERSTANDING AND RESPECTING CULTURAL DIFFERENCES @ SCSU We will use the conceptof culture asan icebergto educate aboutcultural differencesandstrategiesto overcome stereotypes,ethnocentrismandprejudice.The goal of the sessionistoenable studentsto gainan understandingof andrespectforcultural differencesbylookingdeeperintowhatisunderthe icebergratherthanlookingonlyatwhat ison the surface. Session’sActivity Highschool studentswill share cultural historiesof theirfamilies-how theycame toAmerica,whenand why,and experiencesof adjustinginanew cultural environment?Planyourtime wellsothatsome of youcan alsoshare your histories.After,sharingyourhistories,beginthe discussionbyaskingthe followingquestions:  Lookingat culture as an icebergdiagramwhatcan yousay mostpeople see (atthe topof the iceberg) aboutyourculture?  What isunderthe icebergthatwe do notknow? Conclude the sessionbyhighlightingthe importance of seekingthe “hidden”meaningsinthe iceberg.
  • 11. Task Your lessonplanmustinclude anoutline of how youplantogo aboutmeetingthe goal of the session.  Developateachingmodule thatapplieswhatyouhave learnedaboutindividualisticand collectivistculturestohelpstudentsgainadeeperunderstandingof how ourcultural differencesimpacthowwe interactandcommunicate.Be sure toidentifyspecificcharacteristics of eachof these twoculturesthatyouwant the studentstounderstand.  Developthoughtful tipstoshare withthe studentsaboutthe issueslistedinthe Take home tips sectionbelow. Take HomeTips  Dangersof lookingatthe tipof the iceberg  Benefitsof diggingdeeperintothe iceberg * Iceberghandoutwill be postedonD2Land additional worksheetprovidedthe classperiodbefore this session. SESSION# 4 INTERCULTURAL COMMUNICATIONSKILLS & PRINCIPLESOF NONVIOLENCE COMMUNICATION@SRRHS Thissessionfocusesonthe role of communicationinconnectingpeople fromdiverse backgrounds. Beinga goodcommunicatorisan importantprerequisite inamulticulturalsocietyandthe worldat large.Highschool studentwill acquire skillstoenable themadvocate forthemselvesaswell asothers. Acquiringthese skillsisimportantinimprovingeverydayintercultural/interracial interactions. How dopeople interactina communitythatisculturallyheterogeneous? Whatintercultural communicationskillsare needed?Howdowe advocate forprinciplesof nonviolence communication? See Non-violence handoutispostedon D2L [underCommunicating CommonGround Materials Module] Task:  Prepare a lessonplanthathighlights keyskillsneededincommunicatingacrossdifferences.  Define the concepts:intercultural communication,intercultural competence,nonviolent communicationprinciplesandidentifykeyskillsandabilitiesneededtosuccessfullynegotiate cultural differencesandtoappreciate diverse perspective.  Developcommunicationscenario/role playthatillustrate effective intercultural/non-violence communication. Take HomeTips
  • 12. Offertwotipsaboutwhat youwant highschool studentstoknow aboutcommunicatingacross differences(race,culture,class,gender,sexualidentity,disabilities,religion,opinionetc) SESSION # 5 BRIDGING DIFFERENCES & MANAGING INTERCULTURALCONFLICTS EFFECTIVELY” @TECH Session#3 highlightedthe challengesencounteredbymanypeople basedontheir‘difference’.Manya times,alack of understandingaboutourdifferencesresultsintoconflicts.Thissessionwill equip studentswithknowledgeandskillsaboutcross-cultural conflictmanagement.CMST339 studentswill applywhattheyhave learnedaboutintercultural conflictstylesandTing-ToomeyandOtzel’sCulture- basedSituational ConflictModel tosupportH.S.students’intercultural conflictskillsdevelopment.In addition,we will recognizethe purpose of peace educationinempoweringpeople withskills,attitudes and knowledgeto:  Build,maintainandrestore relationshipsamongeachother(be itatschool and otherpublic spaces  Developpositiveapproachestowardsdealingwithconflictsatthe personal levelandalso understandingconflictsatotherlevels(thatare notpersonal) The goal of thissessionistoengage H.S. studenttolearnhow to analyze andtransformconflict.You wantto be sure that theyhave some goodunderstandingof the following:  What isconflict?  What are the causesand effectsof the conflict?  What can be done tomanage conflicteffectively?  Get the studentstoreflectonhow theirexperiencescanbe usedto educate others,how these experiencescanbe usedtotransformconflicts. Task Prepare a lessonplan thatteachesH.Sstudentsaboutthe following:  Definitionof intercultural conflict  Intercultural conflictstyles  DifferencesbetweenWesternandNon-Westernconflictstyles  Developarole playto emphasize the conceptsthatyouwantthe studentstolearn.  What do youwant the studentstotake home? Rememberthatthe H.Sstudentshave nottakenclassesinintercultural communication.So,thismeans that youneedto have a lessonplanthatisaccessible tothe students.Theymustunderstandandrelate to yourideas. Simplifythe conceptstobe discussedanduse manyexamples.
  • 13. Take HomeTips As stipulatedinyourlessonplan. SESSION # 6 BECOMING AN ALLY @ SCSU We maynot change peoples’attitudesaboutprejudice,racism, sexism, homophobia,xenophobia,and other“isms”.However,we canstrive toattract allieswhowillsupportoureffortstopromote peaceful co-existence inourcommunities.Howthendowe embrace the essence of becominganally?Whatdoes becominganallymean?Howdo youbecome an ally?What doesan allydo? The activitiesforthissessionwill focusonengagingstudentstounderstandthe notionof becomingan allyas a possibilitytobuild,maintainandrestore relationshipsatall levelsof humaninteraction. Studentswill reflectonlessonslearnedinsessions1-5to chart waysto become the change theywishto see inthe world. Task:  Developalessonplanthathelpsstudentstounderstandthe connectionbetweenbecomingan allyand“beingthe change you wishtosee inthe world”.  Explore ideasthatgetthe studentstorealize thatbecominganallyandembracingGandhi’s philosophy Take HomeTips  Developtipsthatsupportstudentsquesttoalwaysseekacommonground,be eachothers’ally and desire tobecome the change theywishtosee inthe world. *Make thissessionmemorabletoyouandthe highschool students. *Handouts(postedonD2L) for thissessionare basedonthe work of Paul Kivel,AllanCreightonandThe OaklandMen’sProject(Makingthe peace:a 15-sessionviolence preventioncurriculumforyoung people).  Topics: Engaged Curriculum  Disciplines:Communications ,Social SciencesandHumanities  Types: Syllabi Archive  Institutions:St.CloudState University  Issue Area(s) : Education& YouthDevelopmentissue area  Size of Class: Placement,Directservice,Indirectservice, Requiredactivity, SmallGroup  InstitutionType : 4-year,Public,CarnegieClassified