Ana Docoito-Nelson leads as property manager for Gramatan Management in New Rochelle, New York. In this role, Ana Docoito-Nelson oversees tenant relationships and encourages timely payments.

1. Ana Docoito-Nelson

2.  Ana Docoito-Nelson leads as property manager for Gramatan
Management in New Rochelle, New York. In this role, Ana Docoito-
Nelson oversees tenant relationships and encourages timely
payments.
Strong tenant relationships are key to the success of any property
management company, and they go a long way toward improving the
tenant's experience as well. This is particularly true for residential
tenants, who must trust the property manager's or landlord's ability to
protect their valuables.
Property owners and managers can give tenants a sense of security
by installing an effective alarm system and lighting on the exteriors of
buildings. This proactive approach extends to the realm of
maintenance as well, as preventive care can make a tenant feel
appreciated while also reducing the overall number of maintenance
requests.

3.  When a maintenance request does come in, it is incumbent
upon the property manager to perform the fix as soon as
possible. If the repair will take some time, tenants tend to
appreciate regular updates. It is important to keep tenants
feeling as though the manager is actively attending to their
concern, as this can significantly inform any recommendation
that the resident might give.
It is important for property managers to remember that tenants
are customers, and that they have all of the influence inherent
in that role. By remaining consistently available and
responsive to feedback, the property manager can improve his
or her changes of finding good tenants in the future.