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Customer

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Understanding about customer

Published in: Education
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Customer

  1. 1. Customer
  2. 2. Who is the customer? Customers are people who need your products, assistance, service etc.
  3. 3. Customer • Client • Purchaser • Buyer • Shopper • Consumer
  4. 4. The fundamental belief of a customer focused organisation “Customers are the reason for work, not an interruption of work”.
  5. 5. How do you understand the idea of “Customers are God”?
  6. 6. Types of customers • New customers • Existing customers • Lossed customers • Internal and external customers.
  7. 7. Statistics: Advantages of existing customers • Repeat customers spend 33% more than new customers. • It costs 6 times more to acquire a new customer than it does to keep an existing one. • As little as a 5% increase in customer retention can increase profits by 25 to 95%.
  8. 8. Why do customer quit? • 1% Die • 3% Move away • 5% Form other friendship • 9% For competitive reasons • 14% Due to product dissatisfaction • 68% due to indifferent attitude by the staff towards customers.
  9. 9. “Happy employees make happy customers”.
  10. 10. References Different websites and other sources.
  11. 11. Thank you..

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