1. k a r e n i n a d e l f i n@h o tma i l . c om ▪ 5 4 0 - 5 2 5 - 1 5 0 9
Ana Carrillo
Summary of Qualifications
 Directed HR activities including recruitment, selection, pre-employment background reviews, training,
benefits/compensation, performance reviews, employee relations/events and HRIS.
 Coached and advised on performance management issues to minimize turnover while creating a positive culture.
 Maintained a safe working environment while developing an accident prevention and lost control programs.
 Goal-driven leader with expertise in organizational management, team building, employee development,
motivation and conflict resolution.
 Exceptional versatility and adaptability.
 Skilled problem solver and strong analytical and consultative skills.
 Ability to manage multiple tasks in a pressured environment
Core Knowledge and Skill Areas
 Benefits & Compensation
Programs
 Employee relations
 FMLA
 Employment & Labor Laws
(Mexico & US)
 New Employee Orientations
 Development & Training
Programs
 Performance Evaluations
 Job Descriptions
 Recruiting & Retention
 Policy Design & Administration
 Workforce Planning
 Disciplinary & Termination
 Discrimination & Harassment
 Local, State & Federal
Regulations
 Union Negotiations & Mediations
 Grievance Proceedings
 Regulatory Compliance
 Budget Management
 Strategic Planning &
Organization
 HRIS & Payroll Processing
 Safety Training Programs
 Safety & Environmental
Inspections
 Accident Investigations
 OSHA Compliance
 Rewards and Recognition
 Fluent in English and Spanish
 Proficient in Microsoft Outlook,
Word, Excel and PowerPoint
 HR Management Systems:
Oracle, Millennium Payroll, ADP,
Kronos, BaaN, Paycor
 Coaching, counseling, &
motivating
 Continuous Improvement
 ISO/TS Auditor
Professional Experience
Human Resources Manager October 2014 - Present
Progressive Incorporated a PCC Company
Arlington, TX
 Oversee recruiting, testing, and selection process to fill open positions.
 Identify legal requirements and government reporting regulations affecting human resources functions and ensures
policies, procedures, and reporting are in compliance and consults legal counsel.
 Provide HR policy/practice interpretation and guidance. Ensure policies, practices and programs are administered
in a fair and consistent manner and in accordance with all applicable local, state and/or federal laws.
 Analyze wage and salary reports and data to determine competitive compensation plan.
 Write directives advising department managers of Company policy regarding equal employment opportunities,
compensation, and employee benefits.
 Administer performance review program to ensure effectiveness, compliance, and equity within organization.
Administers salary administration program to ensure compliance and equity within organization.
 Administer benefits programs and renewals such as life, health, and dental insurance, pension plans, vacation,
sick leave, leave of absence, and employee assistance.
 Plan and conducts new employee orientation to foster positive attitude toward Company goals.
 Develop communication avenues for the shop floor personnel (monthly newsletters and crew meetings).
 Keep records of benefits plans participation such as insurance and pension plan, personnel transactions such as
hires, promotions, transfers, performance reviews, and terminations, and employee statistics for government
reporting.
 Coordinate management training in interviewing, hiring, terminations, promotions, performance review, safety, and
sexual harassment.
 Advise management in appropriate resolution of employee relations issues.
 Investigate accidents and prepares reports for insurance carrier.
 Manage Safety Committee meetings and safety workarounds.

2.  Prepare budget of human resources operations.
 Prepare employee separation notices and related documentation.
 Represent organization at personnel-related hearings and investigations.
 Assure training and compliance with Security Policies/ITAR that relates to protecting proprietary information.
 Contract with outside suppliers to provide employee services, such as temporary employees.
Human Resources Manager June 2009 – October 2013
Metalsa Roanoke
Roanoke, VA
 Provide strategic and tactical HR solutions and support in functional areas of Human Resources.
 Create and monitor the implementation HR Policies.
 Monitoring performance indicators DH.
 Establish, approve and monitor annual training program.
 Work with top management to set long-term staffing goals and strategies. Recruit screen, interview and perform
new hire orientation.
 Participate in implementation and maintenance of a compensation program for exempt and non-exempt
employees; rewriting job descriptions as necessary; and conducting annual salary surveys.
 Monitor performance evaluation program and revise as necessary.
 Build and maintain relationships with all levels of employees/management.
 Respond to employee relations concerns such as disciplinary actions a and misconduct complaints in a timely
manner and assess the impact on the Company; Insure that disciplinary policies and procedures are interpreted
and administered fairly, consistently and within legal boundaries; Approve and handle terminations and ensure
that reasons for termination are well documented and are in no way arbitrary or discriminatory
 Monitor legislative updates and changes to law to ensure compliance and assess impact on policies and
 Support with relocation and international assignments.
 Support in payroll and benefits administration.
 Support and monitor the career planning system for administrative employees.
 Implementation of Employee Satisfaction Survey and monitoring action plans.
 Union relations. (UAW)
Talent Management, Training & Culture August 2005 – June 2009
Metalsa Roanoke
Roanoke, VA
 Support in the annual feedback process.
 Coordinate training and development for all the employees and tuition Reimbursement program.
 Coordinate annual employee satisfaction survey.
 Execute the recruitment program and process, which includes internal postings, external advertising, affirmative
action networking, screening candidates, interviewing, facilitating organizational interviewing and candidate
selection in compliance with legal standards.
 Develop and administer strategies to maintain interns, trainees or seedbed programs.
 Facilitate and administer the career planning program for each employee.
 Coordinate new hire orientation, maintaining employee files.
 Created and maintained job descriptions.
 Facilitate relocation and international assignment moves.
 Support on payroll and benefits administration.
 Tracked attendance and PTO.
 To promote leadership in order to facilitate conveyance and understanding of Metalsa's Culture Model. Support
and follow up the Metalsa Operating System (5s, Productive Meetings, Natural Business Teams, Value Chain, and
Flexible Organization).
 ISO/TS Internal Auditor.
Training and Development Manager May 2004 – July 2005
Metalsa, S de R.L.
Apodaca, N.L. - Mexico
 Design and implement training strategies for the personnel that assure the skills and competences for the ideal
performance of their position, generating value for the business and the opportunity of growth for the personnel.

3.  Training needs detection and develop training programs based in the business objectives.
 Supervise training of new process.
 ISO/TS and ISO 14000 activities support.
 Scholarships administration.
 Certification for operative personnel administration.
 Design technical formation program to develop operative people.
 Orientation training for new employees.
 Training Projects.
Human Resources Coordinator December 2003 – May 2004
Effem México Inc.
Monterrey, México
 Responsible for all HR duties including new hire orientation, maintaining employee files, solving personnel issues,
enforcing policies, coordinating payroll and benefits, safety and security, recruiting.
 Responsible for resolving personnel issues.
 Responsible for payroll and benefits administration.
 Tracked attendance and PTO.
 Created and maintained job descriptions.
Training and Safety Coordinator October 2002 – December 2003
Effem México Inc.
Monterrey, México
 Training Needs Detection and develop training program.
 Develop and follow up Safety program.
 Tasks Analysis & Determination of PPE.
 Orientation course implementation for new employees.
 Environmental & Ergonomic studies.
 Following & research control of accidents & ST1.
 Support with hiring process for new facility.
 Coordinate Operation & Maintenance Manuals elaboration.
Training and Safety Manager August 1999 – October 2002
Contenedores Industriales Mezquital (CIMSA)
Apodaca, N.L.- México

 Training needs & training program. Courses organization & logistics.
 Making & teaching induction courses for newcomers.
 Auditor of ISO 9001 / Auditor of 5’s.
 Elaborate & follow up Safety program.
 Manager of medical area. Coordination of surveillance & Security guards.
 Safety & environmental programs – both practical & administrative this includes internal and external audits,
document creation & editing; system implementation, suggestion follow up, etc.
 Communicating with and filing all required reports with regulatory agencies.
 Accidents analysis.
 Ordering and issuing safety supplies.
 Elaborate, implementing & follow up safety procedures.
 Requisitioning environmental & safety services, supplies & equipment
 Audits to foreign enterprises of “ CIMSA” group in safety, 5’s & Quality Systems.
Education
 Master’s degree in Business Administration- Focus in Organizational Development Universidad
Regiomontana (Online) - Monterrey, Mx ▪ 2013
 Bachelor of Industrial Engineering and Administration
Univesidad Autonoma de Nuevo León - Monterrey, Mx ▪ 2000