An overview of Robotic Process Automation with a look at Oracle offering

1. UKOUG Together 2021 – Amy Simpson-Grange
ROBOTIC
PROCESS
AUTOMATION & OIC
amygrangex amysimpsongrange.com

2. Presentation Title | Author | Date 2
Company Confidential © Capgemini 2021. All rights reserved |
1 BACKGROUND
WHAT IS RPA?
2
PROCESS
CHARACTERISTICS
3
4
5
RPA PROVIDERS
RPA & ORACLE
INTEGRATION CLOUD

3. Presentation Title | Author | Date 3
Company Confidential © Capgemini 2021. All rights reserved |
PEOPLE ARE DIFFERENT…
Work on
the move
Check
emails on
evenings
and
weekends
BYOD
Share
knowledge
& learn in
new ways

4. Presentation Title | Author | Date 4
Company Confidential © Capgemini 2021. All rights reserved |
BUSINESS IS DIFFERENT TOO…
Less focus on physical assets and more focus on soft
assets
Changing business processes to save money
Becoming more digital
Scaling faster with cloud computing
Reaching larger audiences thanks to accessible
platforms

5. SINCE 1980, PRODUCTIVITY IN THE OFFICE HAS
IMPROVED BY 3% COMPARED TO A 75%
PRODUCTIVITY INCREASE IN FACTORIES OVER THE
SAME PERIOD OF TIME”
VRIJE UNIVERSITET, AMSTERDAM – EXPLORATIVE STUDY

6. Presentation Title | Author | Date 6
Company Confidential © Capgemini 2021. All rights reserved |
OFFICE WORKERS STILL…
Re-key data from
one system to
another
Fill in paper forms
Create spreadsheets
to gather, organise,
analyse and report
on data
Aggregate content on
PPT slides to share
information
Find workarounds to
everyday problems

7. Presentation Title | Author | Date 7
Company Confidential © Capgemini 2021. All rights reserved |
CONSEQUENCES…

8. Presentation Title | Author | Date 8
Company Confidential © Capgemini 2021. All rights reserved |
Reliability,
Availability &
Serviceability
Tool-based
Automation
Autonomic
Systems
Cognitive
Computing &
Artificial
Intelligence
LEVELS OF AUTOMATION

9. Presentation Title | Author | Date 9
Company Confidential © Capgemini 2021. All rights reserved |

10. Presentation Title | Author | Date 10
Company Confidential © Capgemini 2021. All rights reserved |
UNATTENDED VS ATTENDED ROBOTS
Unattended Attended
01 A robot that runs in a server room
One robot per virtual desktop
2
02
03 100% automation
04 Fully documented processes
05 Back office operations
01
2
02
03
04
05
A robot that runs on a users desktop – one robot
per user
Useful for automation of repetitive tasks
Partially documented processes
<100% automation
Front office operations

11. Not all vendors
offer the same
capability in
attended &
unattended
robots
Combining
attended and
unattended will
naturally yield
greater
benefits.
80:20 rule!
Automating 80%
of lots of
processes is
better than 100%
of one process.
IMPORTANT!

12. Presentation Title | Author | Date 12
Company Confidential © Capgemini 2021. All rights reserved |
Requires access to multiple systems?
Prone to human error?
Can be broken down into unambiguous rules?
WHAT ARE THE CHARACTERISTICS OF A PROCESS SUITED TO RPA?
Requires little or no human intervention?
Executed frequently, in large numbers or with
significant peaks in workload?

13. Presentation Title | Author | Date 13
Company Confidential © Capgemini 2021. All rights reserved |
KEY DRIVERS FOR RPA?
Cost Optimization Productivity Improvement Operational Efficiency
FTE Redeployment
Significant cost reduction in
process operations. FTE
redeploy to other initiatives
Eliminate the need for
expensive Integration
RPA can work smoothly
across disparate systems at
user level
Eliminate/Reduce Losses
RPA can eliminate losses due
to system discrepancies or
delays
Greater Efficiency
Robots can work 24 hours a
day, 7 days a week. Typically,
one robot can do the work of
more than 2 FTEs
Regulatory Compliance
100% compliance with stated
regulatory requirements
Improved Quality
100% accuracy due to high
repeatability and zero fatigue
Service Delivery & User
Experience
Improved process quality,
speed, governance, security
continuity
Operations
Optimization
Improved data gathering and
organization for optimized
operations
Scalability
Tens or hundreds of robots
can be “trained” at exactly
the same time through
workflow creation

14. Presentation Title | Author | Date 14
Company Confidential © Capgemini 2021. All rights reserved |

15. Presentation Title | Author | Date 15
Company Confidential © Capgemini 2021. All rights reserved |
PEOPLE & CULTURE
“I will lose my job to
a machine!”
“My department will
probably close
down!”
“Our ethos is all
about people – we
do not want to lose
that!”
Workforce
Managerial
Structures
Organisational
Cultures

16. Presentation Title | Author | Date 17
Company Confidential © Capgemini 2021. All rights reserved |
FORRESTER WAVE RPA
Q1 2021

17. Presentation Title | Author | Date 18
Company Confidential © Capgemini 2021. All rights reserved |
GOOGLE TRENDS

18. WAIT… SURELY ORACLE HAVE AN RPA OFFERING?
…. RIGHT?!?!?!?!

19. Presentation Title | Author | Date 20
Company Confidential © Capgemini 2021. All rights reserved |
DEMO

20. THANKYOU!
START SMALL, BUT MOVE FAST!
CHOOSE A PROJECT MOST LIKELY TO
SUCCEED (SUCCESS WILL BREED SUCCESS)