1. AMOL V MUNGEKAR
Evershine City Avenue, Sector 2, Mobile. 8898003077
Aries society, Bldg no.EC-105, Flat No – 004, Email: mungekar.amol@gmail.com
Vasai – 401208 Date of Birth: July, 03rd
1980
Career Objective:
To obtain an interesting and challenging position in a dynamic company that
will allow me to use my skills and potentials.
Educational Qualification
Institute/ College Degree Year of Passing
Mumbai University B.Com 2000-2001
Mumbai University HSC 1997-1998
Mumbai Board SSC 1995-1996
Professional Qualification :
DIPLOMA IN SOFTWARE ENGINEERING from Aptech Institute in 2001-2002.
IT skills
Programming Languages : C++, VC++, Visual Basic, Visual Java, Developer 2000
Operating System : Windows 95/98/NT
DBMS : MS-Access, Oracle 8
Web based Technologies : HTML
Hardware Platforms : Pentium based Machines
Packages : MS-Office 2000
ACD application : Nortel

2. Work Experience
Company Name: JP Morgan Chase
Designation: Team Leader
Duration: 09th
July’12 – Till date (1 years and 3 months)
Roles and responsibilities:
• Currently handling MIS for Derivates Settlement and Confirmations.
• Facilitating operations with various reports on a different frequency. (Daily, Weekly and
Monthly)
• Preparing monthly and quarterly regulatory reports.
• Weekly metrics for higher management.
Automations:
• Auto Mails, which helped in reducing manual task and saved time.
• Reduced risk, by automating via VBA macro
• Implemented Controls:
1. Database size checks
2. Source files checks
3. Re structured the Tools
4. Drafting mails
Achivements:
• Team Award for Q1 2013
• Awarded for migrating the Settlement databases and reports to OneDesk
Company Name: JP Morgan Service India LTD.
Designation: Team Leader
Duration: July’12 – Nov’15 date (3 years and 4 months)
Roles and responsibilities:
• Global Reporting metrics to Markit.
• Publishing weekly Global Pack to higher management.
• Managing queries from Markit and higher management.
• Handling adhoc and queries.
• Identifying controls and implementing by using excel Macros.
• Initiative taken for people management such as every week fun activity.
Company Name: Intelenet Global Services Pvt LTD

3. Designation: Asst. Manager MIS
Duration: Febuary’06 – June’12 date (6 years and 5 months)
Roles and responsibilities:
• Currently Handling Barclays India Domestic (Consumer and Commercial). Handled MIS voice
processes for a UK client and Managing team of 6 MIS Executives.
• Creation and Generation of reports using Macros (Platform: MS Excel with SQL queries) for the
Quality Department that can be used for analysis.
• Publishing performance reports of various processes for Clients (Internal and External) on a
Daily, Weekly and Monthly basis.
• Updating status, achievements, defects and opportunities of various functions through
dashboards periodically.
• Designing process flows and periodic trackers for efficient report publishing.
• Understanding clients systems (Symposium) for extracting and reporting relevant statistics to
facilitate effective and efficient analysis for the Management.
• Suggesting improvements through analysis to other functions.
• Verifying existing process/department reports and improvising the same.
• Liaising with other functions (Operations, HR, Training, Technology) for required data.
• Analyzing and highlighting areas of concern on key process metrics to the Management.
• Tracker creation and management for effective and efficient analysis.
• Ensuring Integrity of Data in accordance to the policies and certifications of the organization.
• Review individual and team metrics with my team on a weekly basis to ensure efficiency,
proactively exchange information, and share best practices.
• Training and mentoring MIS members on required skill sets to bridge knowledge gaps and
motivate.
• Develop and implement a plan for improvement with the objective of driving High Standard
Customer Service
• Developed automated template and reports for quality team.
Contribution and Achievements:
I Sparkle award – (09-10)
Excellence Award – (08-09)
Automating reports (Macros with SQL queries - using backend MS Access / Excel)
Understaing Process and Presenting Process Flow Maps
Incentive Simulation and Penetration
Payroll’s
Reconciliation’s of IDs & Headcount
Training Programs attended at Intelenet:
Leadership Training. / WFM Training
Company Name: ICICI OneSource (Now- Firstsource Solutions LTD)

4. Designation: Senior Business Analyst
Duration: 4th
August’03 – 31st
January’06 (2 years and 5 months)
Roles and responsibilities:
• Analysing operations process, MIS reports, Billing, Monthly operation progress Presentation.
• MIS Reports - Internal Management and Clients.
• Downtime reports - Reporting Production uptime and revenue loss due to downtime for
organisation.
• Publish dashboard for Senior VP- Technology and Operations.
• Data Management – Effective and efficient management of updated master databases
• Preparation of Daily, Weekly and Monthly MIS reports for internal and external clients from
ACD – Symposium Davox (dialler)
• Updating daily, weekly and monthly dashboard.
• Providing inputs to the Finance team for preparation of Billing invoices for all processes.
• Billing metrics for the particular process taking in consideration all the Service Levels.
• Publishing reports for HR periodically – Headcount, Attrition, Payroll.
Contribution and Achievements:
Downtime Analysis with root cause.
Frequent issues and their downtime.
Analysis on technology response time.
Analysis on downtime resolution time.
Analysis on pending cases.
Revenue loss incurred due to Downtime.
Analysis on various technology issues and SLA - resolved / pending / target
Automation :
Automated reports using Ms Access and Excel Macros with SQL queries.
Company Name: Writer Safeguard Pvt Ltd
Designation: Officer
Duration: July’02 - July’03 (1 year)
Roles and responsibilities:
• Provide ATM services to various clients such as HDFC, ICICI and UTI banks.
• Loading of cash into ATMs.
• Monitoring the past withdrawals at different ATM sites.
• Calculating and analysing the forecast amount required to be loaded at the ATM.
• Maintenance of ATMs and reviewing the same monthly.
• Contact engineers and report malfunctioning of ATMs and follow up on the same.

5. Company Name: e-Serve International Ltd. (Formerly know as Citicorp Securities &
Investments Ltd., an affiliate of CITIBANK N.A.)
Designation: Trainee
Duration: June’01 – June’02 (1 year)
Roles and responsibilities:
• Member of the CANW team (CitiAnyWhere)
• Assist in resolving the customer queries and ensure updated response to the service team.
• Confirm the receipts / non-receipts of the original demand draft and end to end follow up for obtaining
non payment certificate from the service branch and duplicate demand draft from the issuing branch.
• Efficiently handled the special project of obtaining relevant data of the balance pertaining to 1999-
2000
• Ensure that letters are generated and dispatched to the clients
• Ensure that letters are generated and dispatched to the issuing banker for demand draft sent for
rectification.
• Compiled the data for outward clearing pertaining to CANW and build a master database using
Microsoft Access which was very much appreciated by the team.

6. Company Name: e-Serve International Ltd. (Formerly know as Citicorp Securities &
Investments Ltd., an affiliate of CITIBANK N.A.)
Designation: Trainee
Duration: June’01 – June’02 (1 year)
Roles and responsibilities:
• Member of the CANW team (CitiAnyWhere)
• Assist in resolving the customer queries and ensure updated response to the service team.
• Confirm the receipts / non-receipts of the original demand draft and end to end follow up for obtaining
non payment certificate from the service branch and duplicate demand draft from the issuing branch.
• Efficiently handled the special project of obtaining relevant data of the balance pertaining to 1999-
2000
• Ensure that letters are generated and dispatched to the clients
• Ensure that letters are generated and dispatched to the issuing banker for demand draft sent for
rectification.
• Compiled the data for outward clearing pertaining to CANW and build a master database using
Microsoft Access which was very much appreciated by the team.