1. CURRICULUM VITAE
Telephone: (Mobile) +918087860311, +917506056205
AMIT PRATAP SINGH Email: amitpratapsingh81@gmail.com
OBJECTIVE:
To be part of a meritocratic organization at a position where strong analytical, problem solving skills will be
demonstrated and will provide me an excellent learning environment.
SUMMARY OF CAREER SKILLS AND EXPERIENCE:
 An extensive 9+ years of experience in Operation & Maintenance in Telecom Domain: OSS tools,
PDH, SDH, CWDM, DWDM and Network Management tools.
 ITIL Service Support areas of Incident, Problem, Change, Release, Configuration Management and
Service Desk.
 Presently working as Assistant Manager – Service Assurance Department (Problem
Management) for TATA COMMUNICATION LTD.
 Bachelor of Engineering in Electronics & Communication Engineering from M.M.M. Engineering
College, D.D.U. University, U.P. in 2003.
 Experience in troubleshooting of International / National Private Leased Lines (IPLCs , NPLC’s, ILLS )
for the various speeds from 64k to 2Mb , E3 , DS3 , STM-1, STM-4, STM-16 & STM-64.
 Handling OSS Projects such as CRAMER, IMS, FMS (BFM+AFM), PMS, DISCOVERY, REMEDY and
CNMS Portal. For International Networks (REGI, REGP, NIMS & REPC).
 Lent an in-depth understanding in the areas of Project handling, Processes of different sections in
Telecom, Operation, Maintenance & Manpower planning and supervision. Able to work on self-initiative
and as part of team, and achieve set goals.
EMPLOYMENT HISTORY:
Since Jan’07 with TATA COMMUNICATIONS LTD as Assistant Manager for Problem
Management Department.
JOB RESPONSIBILITIES:
Working as Assistant Manager for Problem Management Team in SPOT (Service Performance
Optimization Team) at HQ (Corporate Office) for the Enterprise, IP and Carrier Services. The

2. main function of team is to re deliver the services for individual link basis & redesign of network to fulfill the
requirement of services.
 Continuous follow ups & coordination with Engineering, NOC, Field Operations & Service/Program
Management teams for escalated cases closure.
 Alarm monitoring and Troubleshooting of Customer Links & handling Customer Escalation.
 New link takeover, Lambda Up gradation to meet growing traffic requirement, Acceptance testing of
newly commissioned links & equipment’s.
 Migration of LOS (Line of Sight) issues cases on alternate media by checking feasibility.
 Testing of SNCP, MSP (1+1, 1:1), MS-SPRing protection schemes for newly commissioned links.
 Provisioning of Work Order using EMS/NMS and Implementation of Work orders and interaction
with Network Engineering, Bandwidth Planning & Traffic Management Team for timely completion
of task.
 Coordination with vendors for preventive maintenance activity scheduling, and regular health check
up of network, in terms of OSNR, Sync, Power Level, and Equipment Alarms.
 To provide Technical support to field Engineers for rectification Optical Errors related issues.
 To maintain the network up time by 99.95%.
 Docket (Complaint’s Ticket) Analysis of Performance of Enterprise Services (Including Domestic &
International).
 Identification of RCA (root cause analysis) of Major & Similar Type of failures across Customer
Network, Last Mile & MAN Network (Domestic & International) with respective stakeholders.
 Tracking the PCA (permanent corrective action) preparation with respective owners till its execution
(or Service Redelivery in case of change of BSO).
 Involved in Presentation & discussion of decision required issues in weekly audiocon & Bi Weekly
VC with VP (O), 11 Circles & 3 Vertical Heads.
 Planned event for ring shortening & traffic migration for making the improving the uptime of
customer links.
 Preventive Maintenance activities on ECI, Tellabs, Nortel, ALCATEL Equipments & infra
equipment’s available at sites with vendor.
 Configuring SDH equipments at both ends (Tejas), Handling of various CWDM, DWDM
equipment’s.
 Provisioning experience of E1/E3/DS3/STMx circuits, EoS, transmission testing and measurement
equipments. O&M of SDH, CWDM & DWDM Equipment’s.
 Process implementations & Adherences in SA departments.
 Raising CR for various tools Remedy, Viznet, Discovery, Performance management tools.
Projects Handled:
 Repeat Fault Rate reduction Project for BSO (Basic Service Operator) & TCL Network.
 Offnet to Onnet Conversion of Last Mile Media.
 SPOF (Single Point of Failure) removal for Customer’s circuits by auditing routes.

3.  To provide bandwidth services to Delhi and NCR customer on Optical Fibre Cable .This is one of TCL’s
ambitious projects for entering in Broadband market. In its first phase we are targeting the four metros
and 35 selected states hubs (MAN (Metro Access Network) & NLD (National Long Distance)).
 Designing of Fibre network for providing Broadband and Leased Line services to customers in Delhi and
NCR, which includes Fibre (route) planning and management.
 Alarm Management, Synchronization of Network, Management of Bandwidth.
 Collecting data of NCR Region of Delhi for Inventory management system (CRAMER).
 Successful implementation of PMS, NMS upgradation.
LINK Engineer with NuTeC (I) PVT. LTD. Gurgaon (Haryana) from Dec’03 to Jan’07
Job Profile:
 Worked on Reliance Network’s, especially on fibre routes in between Lucknow & Kanpur via Unnao
(48F, 24F Fibres) (STM1, STM4, SDH, DWDM).
 Supervision of Trenching, laying of OFC Cable, splicing, testing of OFC (OTDR, Power Meter & other),
termination, Installation.
 Maintenance of STM-1/4, dealing with Operations & maintenance team.
 Set up the fiber connectivity between STM-1 & STM-4 at different stations including provisioning &
installation.
 Provisioning experience of E1/E3/DS3/STM, Tributary Management circuits in SDH equipments,
transmission testing and measurement equipments.
SKILLS SETS:
Transmission domain SDH, PDH, EOS, DWDM & CWDM.
NMS Ethernet Network Analyzer, ADVA FSP Network Manager Release 5.4, CISCO
Transport Manager (CTM) Release 5.0.2, CISCO Transport Controller (CTC)
Release 5.0.2 , HUAWEI OptiX iManager T2000 Version T2000V200R004C01
,TEJAS TejNMS Network Manager Version 02.00.00, ECI Release 7.
Transmission equipments CISCO ONS 15454, ADVA FSP 2000 & 3000, TEJAS (CPE, MC1, MC4L, MC16,
TJ1500, TJ1210, TJ1260, TJ1310 and ME) and ECI (XDM 100, 1000 and 2000).
Transmission Tools POWER METER for optical power measurement, LASER SOURCE makers
Acterna,
BER METER for 2Mbps E1 stability testing makers ACTRENA (PF-30), SDH
Analyzer for Jitter measurement Makers Acterna (ANT-20), OTDR for OFC
tracing Makers Acterna, ETHERNET Tester FST-2802 makers Acterna, PFC
meter for testing E1 connectivity.
OSS/BSS Tools OSS tools used Metasolv (MSS 6), PMS, Discovery, Viznet, Cramer, SFDC, BPM
& Remedy, For International Networks (REGI, REGP, NIMS & REPC).

4. EDUCATION:
B.E. in Electronics & Communication Engineering from M.M.M. Engineering College, D.D.U. University, U.P.
in 2003.
ITIL V3 Certification
IT Services Management (2011)
TRAININGS:
 Trobleshooting of various Alarms in Optical Network, Pune.
 Training for OSS/BSS tools- Cramer, Remedy, M6, PMS Tools in Mumbai.
 Ethernet over SDH training over TEJAS SDH MUX from TEJAS, Mumbai.
 Commissioning and troubleshooting of ADVA CWDM & DWDM equipment by VSNL, Pune.
 High Impact Presentation skill in Pune.
MAJOR ACHIEVEMENTS:
 Extra Mile awards for extraordinary contributions in Enhancing existing Network performance.
 Pit Stop Challenge and Gladiator award for over achieved targets beyond specified TAT.
 Hi5 for successful implementation of CR on Remedy, Viznet, PMS Tools.
PERSONAL DETAILS:
FATHERS NAME: Mr. H. N. Singh
DOB: 19th July 1981
PERMANENT ADDRESS: Plot no. 54, Sriram nagar colony,
Bajardihan, Varanasi, U.P. -201010.
PASSPORT STATUS: Available.
DECLARATION:
I, hereby declare that all the information given above is true to the best of my knowledge.
PLACE: __________
DATE: ___________
Amit Pratap Singh