1. Amid Kante
SUMMARYOF QUALIFICATIONS:
 Excellentcustomerservice andtelephone skillsEnglish/French.
 Excellentknowledge of computerhardware/Software.
 WindowsMigrations:Backup and restore Data;and, Windowsupgrade.
 Proficientwithmanyapplicationssuchas Securitysuites,Microsoftofficesuite.
 Advance knowledge of LAN concepts: Cabling,Modems,Routers,Switches,firewalls,
ServersandWorkstations.
 FamiliarwithISPprotocols:PPPOE&DHCP.
 ConfiguredandmaintainRemoteAccessServices,VPNServer,RD
 FamiliarwithCiscoNetworking:RoutingandSwitching.
 Excellentknowledge inWirelessconceptandconfiguration.
 Mobile Devices.
 A Mac User daily.
WORK EXPERIENCE:
06-2010 - Presentday:IndependentContractor(many projectswith Quest)
- Run andterminate networkcables,RJ45 or analogline,RJ11.
- ExtendData or voice line from66/or 110 block.
- Mount Routers /Switches/Servers and firewalls to the Rack and connect to the
network.
- Setup/configure and troubleshoot systems. Swap Hardware/Software if needed in
Workstation.
- Setup, configure andortroubleshootlocal/networkprinters.
- Setup and configure VOIPandtime clock.
- Site Survey/Inventoryof LAN Equipment.
04/2009- 12/2010: Whole Foods.
CustomerService.
- Assistedcustomersintheir shoppingatSupermarket.
- Guidedand informed the customersaboutspecific/new products.
- Processed productsatthe registerforpayment.
03/2007- 03/2009: AT&T.
Technical Support II.Call Center
- Walked the customer thru setting up their modems, routers and/or switches for
firsttime users/ortroubleshootingthe existingDSL/UVerse/T1services.
- Set up, configured or troubleshot web mails or client email such as outlook, Mac
mail and Thunderbird.

2. Amid Kante
- Installed and troubleshot AT&T yahoo software applications including browser,
toolbarand securitysoftware.
- Downloaded and installed Security Software suite such as Norton and McAfee
suites.
- With an internal ticketing system; created and escalated out of scope support
issuestoASI/or NOC (ThirdLevel Support).
EDUCATION:
-
08/2004 to 05/2006
San FranciscoCityCollege: A.S.inComputerScience.
08-2010 – 08/2011
San FranciscoCityCollege:CiscoNetworking.
08-2010 to 08-2011
San FranciscoCityCollege: MicrosoftWindow Server2003 & 08.
08-2014 to Presentday:
DVCPleasantonHill,CA: NetworkCablingandInstallation.