This document summarizes a presentation about AWS Managed Services (AMS). AMS provides automated infrastructure operations on AWS to help customers accelerate their cloud migration and reduce operational costs. It operates customers' AWS environments using a set of microservices for tasks like provisioning, security, monitoring, patching and backup. AMS aims to help customers focus on innovation rather than operating infrastructure. The presentation provides customer examples and discusses how AMS can benefit enterprises in migrating to AWS and managing their cloud environments.

1. P U B L I C S E C T O R
S U M M I T
Canberra, ACT

2. © 2019, Amazon Web Services, Inc. or its affiliates. All rights reserved.P U B L I C S E C T O R
S U M M I T
Leaping over the Skills Gap: Accelerate your
Journey with AWS Managed Services
James Windsor
AWS Managed Services, BDM
AWS

3. © 2019, Amazon Web Services, Inc. or its affiliates. All rights reserved.P U B L I C S E C T O R
S U M M I T
FULLY INTEGRATED
AWS PLATFORM
Secure and compliant
landing zone
Fueled by automation
AWS Cloud experts On-going cost optimisation
Month-to-month
contracts with
consumption-based
pricing
AMS Managed Services (AMS)
No vendor lock-in
Infrastructure operations for your AWS environment

4. © 2019, Amazon Web Services, Inc. or its affiliates. All rights reserved.P U B L I C S E C T O R
S U M M I T
What enterprises told us
88% of enterprise
IT organizations have a
cloud-first strategy, yet 86%
of enterprise infrastructure
spend is still directed to
technology on-premises.
—Gartner
They need:
to accelerate their
transformation initiatives
to operate in the cloud
but lack the in-house skills
to reduce their operating
costs by moving to the cloud
to avoid continued lock-in
visibility; not black box
to processes and tools
operational security and compliance
to support their business

5. © 2019, Amazon Web Services, Inc. or its affiliates. All rights reserved.P U B L I C S E C T O R
S U M M I T
Why is transformation the goal?
The FAST
companies are 440X faster than the
SLOW
We found that, compared to low performers, high performers have:
more frequent code deployments
times faster lead time from commit to deploy
faster mean time to recover from downtime
lower failure rate (1/5 as likely for a change to fail)
Months
Weeks
Hours
Hours
Minutes
Seconds
46X
440X
170X
5X

6. © 2019, Amazon Web Services, Inc. or its affiliates. All rights reserved.P U B L I C S E C T O R
S U M M I T
Operational Business value
6
1. Agility – IT struggling to keep pace with escalating business demands
2. Cost – business requires expense reductions
3. Better Intelligence - data trapped in silos; solving is too expensive
4. Innovation – expects IT to proactively create business value
Scale/cost
Business
value
The new demands on IT

7. © 2019, Amazon Web Services, Inc. or its affiliates. All rights reserved.P U B L I C S E C T O R
S U M M I T
Challenges?
Cloud talent is hard to come
by and quickly disappears
Majority of this work is not differentiating
to the core business
Legacy approaches are labor arbitrage
based versus automated
Heavy weight contracts

8. © 2019, Amazon Web Services, Inc. or its affiliates. All rights reserved.P U B L I C S E C T O R
S U M M I T
8
Traditional
Aggregatevalue
Time
New
Incremental improvement
Programmable infrastructure
Continuous improvement
Elastic apps written for the cloud
ML enablement
AWS delivers value to both pathways

9. © 2019, Amazon Web Services, Inc. or its affiliates. All rights reserved.P U B L I C S E C T O R
S U M M I T
Cloud adoption reality
Project Foundation Migration Operations
Cloud native
Legacy workloads
Time
Value
Legacy
operating models
“Directions stall”

10. © 2019, Amazon Web Services, Inc. or its affiliates. All rights reserved.P U B L I C S E C T O R
S U M M I T© 2019, Amazon Web Services, Inc. or its Affiliates. All rights reserved. Amazon Confidential and Trademark
So we built it

11. © 2019, Amazon Web Services, Inc. or its affiliates. All rights reserved.P U B L I C S E C T O R
S U M M I T
AMS: Eight microservices of
automated infrastructure operations
Provisioning/onboarding
Security and compliance
Insights and cost optimisation
Monitoring/alerting
Patch and backup
Change management
Service integration
Incident management

12. © 2019, Amazon Web Services, Inc. or its affiliates. All rights reserved.P U B L I C S E C T O R
S U M M I T
AWS Managed Services benefits
Accelerate your
migration
Reduce your
operational costs
Focus on
innovation
Empower your
IT team
Leverage
best practices
Reduce security
and compliance risk

13. © 2019, Amazon Web Services, Inc. or its affiliates. All rights reserved.P U B L I C S E C T O R
S U M M I T
AMS operating model
Automated infra ops, compliance, and security
Curated AWS management tools
AMS
Application operations DevOps
Applications
Customer/
partner
Heavy lifting
Accounts Networking Access Infrastructure
Curated AWS services

14. © 2019, Amazon Web Services, Inc. or its affiliates. All rights reserved.P U B L I C S E C T O R
S U M M I T
How it works/customer journey
What you get:
Console/API for Change Management,
Incidents, and service requests
Dedicated AWS employees
Follow the sun coverage
Multiple compliance certifications
When you get it:
Onboard
(SI-led/AMS-supported)
Establish landing zone
Integrate security
Integrate operations
Migrate/deploy
(SI-led/AMS-supported)
Deploy infra and apps
Operate
(AMS-led) incident management
Change management
Backup and continuity
Cost optimisation
Security and compliance
Patch management

15. © 2019, Amazon Web Services, Inc. or its affiliates. All rights reserved.P U B L I C S E C T O R
S U M M I T
ServiceNow App
API-based integration
for ServiceNow customers
Integrate with our easy
to use console or your
ITSM platform or access

16. © 2019, Amazon Web Services, Inc. or its affiliates. All rights reserved.P U B L I C S E C T O R
S U M M I T
AMS customers

17. © 2019, Amazon Web Services, Inc. or its affiliates. All rights reserved.P U B L I C S E C T O R
S U M M I T
AMS
Customer stories

18. Customer profile:
© 2019, Amazon Web Services, Inc. or its affiliates. All rights reserved.
P U B L I C S E C T O R
S U M M I T
Industry:
Country:
Employees:
Amazon Confidential

19. Customer profile:
© 2019, Amazon Web Services, Inc. or its affiliates. All rights reserved.
P U B L I C S E C T O R
S U M M I T
Industry:
Country:
Employees:
Amazon Confidential
https://www.nab.com.au/

20. Customer profile:
© 2019, Amazon Web Services, Inc. or its affiliates. All rights reserved.
P U B L I C S E C T O R
S U M M I T
Industry:
Country:
Employees:
Amazon Confidential

21. © 2019, Amazon Web Services, Inc. or its affiliates. All rights reserved.P U B L I C S E C T O R
S U M M I T
Next steps
AMS overview for your team
AMS technical deep dive
AMS training