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© 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved.
Brad Dispensa, Solutions Architect, Amazon Web Services
Ezra Charm, VP Marketing, N2WS
Aaron Wright, Systems Engineer, University of Notre Dame
How Notre Dame
Maintains Uptime on AWS:
A Master Class
© 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved.
 An overview of backup and recovery on AWS
 Using Cloud Protection Manager from N2WS to access, protect, and restore critical
data
 How the University of Notre Dame uses N2WS on AWS for data protection and
business continuity
 Q&A/Discussion
Today’s agenda
© 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved.
Backup and recovery on AWS
© 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved.
Common backup and recovery
challenges
Manual backup
Difficult to manually
backup, especially as
storage needs scale up
Compliance
Meeting compliance
regulations for long-term data
storage and archiving is
difficult to achieve with
traditional backup and
recovery
High cost
Building and maintaining
on-premises storage
hardware is expensive
© 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved.
Benefits of AWS for backup and
recovery
Scalable
Automatically
scales up and
down
Low cost
Allows you
to pay only
for what you
use
Secure
Encrypt data
and tightly
control
access
Easy to maintain
No need to
buy or
maintain on-
premises
hardware
Integrated
Optimize your
storage solutions
by integrating
multiple AWS
services
© 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved.
Storage on AWS
Highly durable and low-
cost storage service for
archiving small to large
amounts of data
Amazon Glacier
Object storage designed
to store and access any
type of data
Amazon Simple
Storage Service
(Amazon S3) Network attached
storage volumes for your
virtual servers
Amazon EBS
© 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved.
Global infrastructure
Region and number of availability zones New region (coming
soon)
© 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved.
Benefits of APN Partners
Cost-effective
Easy configuration Incremental backup
and block-level
backup
Rapid recovery Policy based
backups
Asynchronous
replication
© 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved.
assurance programs
Operational backup and disaster recovery
for AWS
CLOUD PROTECTION MANAGER
© 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved.
 Founded in 2012, product
released in 2013
 Top AWS Marketplace
Solutions
 Headquartered in West Palm
N2WS: A quick overview
© 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved.
By 2021, 94 percent of workloads and compute
instances will be processed by cloud data centers.*
*According to Cisco Global Cloud Index Forecasting Whitepaper
Physical servers: a thing of the past
© 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved.
The cloud doesn’t protect your data (you do)
AWS provides the virtual hardware and protects that
infrastructure.
But the data stored within it is YOUR responsibility
© 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved.
Source: https://aws.amazon.com/compliance/shared-responsibility-model/
The AWS shared responsibility model
© 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved.
Human error
Why you need to protect your AWS
Ransomware
EBS failure
AZ failure
Compliance + data security
© 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved.
Flexible, automated
backup policies
Recover in seconds
from ANY outage
No data ever leaves
your AWS cloud
Easy, efficient, and
effective
24/7 access to your data
© 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved.
AWS provides N2WS enhances
The promise of the cloud delivered
© 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved.
Cross-region disaster recovery
Securely copies backups
between 18 data centers
around the world.
© 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved.
Cross-account disaster recovery
© 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved.
Move mountains with mouse clicks
Combining cross-account and
cross-region data, and
backing it up with a highly
secure repository on another
continent, is just a few
mouse clicks away.
© 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved.
Only an earth-ending event (literally)…
© 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved.
A few of our customer success stories
• Goodwill Industries
– Because Cloud Protection Manager creates incremental backups,
capturing only changes since the previous backup, it is a particularly
efficient backup solution for a large enterprise such as Goodwill
(Link).
• tecRacer
– CPM helped tecRacer improve their overall customer experience by
allowing them to provide customers with new self-service backup
and recovery capabilities and direct access to their accounts (Link).
• Cloudar
– CPM provided a robust and flexible backup solution as well as time
savings and efficiency. Ease-of-management and ease-of-mind was
the reason Cloudar chose CPM over other backup solutions (Link).
© 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved.
Support for multi-tenancy with CPM
Support many AWS accounts
from a single CPM console
© 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved.
Some of our customers and partners
“CPM is simple, the dashboards give us a
fast look at the status of everything.”
“CPM is the only cloud backup tool that
has a VSS agent to guarantee application
consistent backups for Windows.”
“The recovery in AWS was always a real
pain in the neck and almost
unmanageable. This is where CPM is
very valuable.”
“CPM really shines with instant recovery
– it’s automated and straightforward.”
© 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved.
N2WS + AWS can help you…
Protect AWS workloads with
snapshot-based backups.
Save up to 20% of your
technicians’ time using CPM’s
software automation.
Recover a single file or a
full environment in less
than 60 seconds.
Protect against malicious or
accidental data loss disaster
recovery across regions or
accounts.
© 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved.
University of Notre Dame
© 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved.
About University of Notre Dame
• 176-year-old private research university in South Bend Indiana
• One of the top religiously affiliated schools in the United States
• The Office of InformationTechnologies (OIT) supports enterprise-wide
computing on campus, including tasks related to university employees as
well as the studies of more than 12,000 university students.
© 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved.
Our Journey to the cloud: vision
● Cloud-first
○ Reduce costs by closing primary
data center
○ Reduce the need for hardware –go
green!
○ Create a coherent University cloud
presence
○ Improve IT service delivery
● BY 2018 over 80% services
already migrated to the AWS
cloud
○ Provost
○ Active Directory
○ IaaS
○ OnBase
○ DegreeWorks
○ ERP (Banner)
○ SSO
○ SAP Business Objects
© 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved.
Our Journey to the cloud: AWS
• Strategy in migration:
– 80%+ of services migrated to AWS, Lift and Shift, Do No Harm, Go GREEN!
• Started small - now close to 700 instances
• 50+ AWS accounts
• Primarily uses Amazon EC2 and RDS SQL Database
© 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved.
Why backup on AWS?
Resilient Compliant
StandardizedCost-effective
© 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved.
Why Cloud Protection Manager
• Enables Notre Dame to fulfil their objective of providing a truly cloud-
first service:
– Centralization of the backup and recovery process
– An essential layer of security – ability to recover into other regions/accounts
– Recovery Time Objective (RTO) greatly reduced
– Granularity - ability to restore a single file
– Reliability – solution just works allowing them to maintain total business continuity
– 1-click deployment from the AWS marketplace
© 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved.
Maintaining continuity: CPM
• Scenario 1: when patches go bad:
– March 2018 – patch rolled out on a production server
– Vulnerability discovered
– Engineers located the snapshot
– Detached the corrupted Amazon Elastic Block Store (Amazon EBS) volume
– Manually created new volume from snapshot
– Attached new EBS volume to the instance
• Scenario 2: single-file restore, made easy:
– Disaster comes in all shapes and sizes. With N2WS Notre Dame can recover anything
very quickly - from single files to full restores.
© 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved.
Our journey to the cloud: part II
Reduce costs Migrate 90% services
to the cloud
Close data center
© 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved.
Q & A
© 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved.
Next steps and additional
information
• Try N2WS on AWS
• www.n2ws.com/aws
• Learn more about AWS backup and recovery
• https://aws.amazon.com/backup-recovery/featured-partner-solutions/
• Try AWS for free
• https://aws.amazon.com/free/start-your-free-trial/

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How Notre Dame Maintains Uptime on AWS: A Master Class

  • 1. © 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved. Brad Dispensa, Solutions Architect, Amazon Web Services Ezra Charm, VP Marketing, N2WS Aaron Wright, Systems Engineer, University of Notre Dame How Notre Dame Maintains Uptime on AWS: A Master Class
  • 2. © 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved.  An overview of backup and recovery on AWS  Using Cloud Protection Manager from N2WS to access, protect, and restore critical data  How the University of Notre Dame uses N2WS on AWS for data protection and business continuity  Q&A/Discussion Today’s agenda
  • 3. © 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved. Backup and recovery on AWS
  • 4. © 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved. Common backup and recovery challenges Manual backup Difficult to manually backup, especially as storage needs scale up Compliance Meeting compliance regulations for long-term data storage and archiving is difficult to achieve with traditional backup and recovery High cost Building and maintaining on-premises storage hardware is expensive
  • 5. © 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved. Benefits of AWS for backup and recovery Scalable Automatically scales up and down Low cost Allows you to pay only for what you use Secure Encrypt data and tightly control access Easy to maintain No need to buy or maintain on- premises hardware Integrated Optimize your storage solutions by integrating multiple AWS services
  • 6. © 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved. Storage on AWS Highly durable and low- cost storage service for archiving small to large amounts of data Amazon Glacier Object storage designed to store and access any type of data Amazon Simple Storage Service (Amazon S3) Network attached storage volumes for your virtual servers Amazon EBS
  • 7. © 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved. Global infrastructure Region and number of availability zones New region (coming soon)
  • 8. © 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved. Benefits of APN Partners Cost-effective Easy configuration Incremental backup and block-level backup Rapid recovery Policy based backups Asynchronous replication
  • 9. © 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved. assurance programs
  • 10. Operational backup and disaster recovery for AWS CLOUD PROTECTION MANAGER
  • 11. © 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved.  Founded in 2012, product released in 2013  Top AWS Marketplace Solutions  Headquartered in West Palm N2WS: A quick overview
  • 12. © 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved. By 2021, 94 percent of workloads and compute instances will be processed by cloud data centers.* *According to Cisco Global Cloud Index Forecasting Whitepaper Physical servers: a thing of the past
  • 13. © 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved. The cloud doesn’t protect your data (you do) AWS provides the virtual hardware and protects that infrastructure. But the data stored within it is YOUR responsibility
  • 14. © 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved. Source: https://aws.amazon.com/compliance/shared-responsibility-model/ The AWS shared responsibility model
  • 15. © 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved. Human error Why you need to protect your AWS Ransomware EBS failure AZ failure Compliance + data security
  • 16. © 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved. Flexible, automated backup policies Recover in seconds from ANY outage No data ever leaves your AWS cloud Easy, efficient, and effective 24/7 access to your data
  • 17. © 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved. AWS provides N2WS enhances The promise of the cloud delivered
  • 18. © 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved. Cross-region disaster recovery Securely copies backups between 18 data centers around the world.
  • 19. © 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved. Cross-account disaster recovery
  • 20. © 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved. Move mountains with mouse clicks Combining cross-account and cross-region data, and backing it up with a highly secure repository on another continent, is just a few mouse clicks away.
  • 21. © 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved. Only an earth-ending event (literally)…
  • 22. © 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved. A few of our customer success stories • Goodwill Industries – Because Cloud Protection Manager creates incremental backups, capturing only changes since the previous backup, it is a particularly efficient backup solution for a large enterprise such as Goodwill (Link). • tecRacer – CPM helped tecRacer improve their overall customer experience by allowing them to provide customers with new self-service backup and recovery capabilities and direct access to their accounts (Link). • Cloudar – CPM provided a robust and flexible backup solution as well as time savings and efficiency. Ease-of-management and ease-of-mind was the reason Cloudar chose CPM over other backup solutions (Link).
  • 23. © 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved. Support for multi-tenancy with CPM Support many AWS accounts from a single CPM console
  • 24. © 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved. Some of our customers and partners
  • 25. “CPM is simple, the dashboards give us a fast look at the status of everything.”
  • 26. “CPM is the only cloud backup tool that has a VSS agent to guarantee application consistent backups for Windows.”
  • 27. “The recovery in AWS was always a real pain in the neck and almost unmanageable. This is where CPM is very valuable.”
  • 28. “CPM really shines with instant recovery – it’s automated and straightforward.”
  • 29. © 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved. N2WS + AWS can help you… Protect AWS workloads with snapshot-based backups. Save up to 20% of your technicians’ time using CPM’s software automation. Recover a single file or a full environment in less than 60 seconds. Protect against malicious or accidental data loss disaster recovery across regions or accounts.
  • 30. © 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved. University of Notre Dame
  • 31. © 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved. About University of Notre Dame • 176-year-old private research university in South Bend Indiana • One of the top religiously affiliated schools in the United States • The Office of InformationTechnologies (OIT) supports enterprise-wide computing on campus, including tasks related to university employees as well as the studies of more than 12,000 university students.
  • 32. © 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved. Our Journey to the cloud: vision ● Cloud-first ○ Reduce costs by closing primary data center ○ Reduce the need for hardware –go green! ○ Create a coherent University cloud presence ○ Improve IT service delivery ● BY 2018 over 80% services already migrated to the AWS cloud ○ Provost ○ Active Directory ○ IaaS ○ OnBase ○ DegreeWorks ○ ERP (Banner) ○ SSO ○ SAP Business Objects
  • 33. © 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved. Our Journey to the cloud: AWS • Strategy in migration: – 80%+ of services migrated to AWS, Lift and Shift, Do No Harm, Go GREEN! • Started small - now close to 700 instances • 50+ AWS accounts • Primarily uses Amazon EC2 and RDS SQL Database
  • 34. © 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved. Why backup on AWS? Resilient Compliant StandardizedCost-effective
  • 35. © 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved. Why Cloud Protection Manager • Enables Notre Dame to fulfil their objective of providing a truly cloud- first service: – Centralization of the backup and recovery process – An essential layer of security – ability to recover into other regions/accounts – Recovery Time Objective (RTO) greatly reduced – Granularity - ability to restore a single file – Reliability – solution just works allowing them to maintain total business continuity – 1-click deployment from the AWS marketplace
  • 36. © 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved. Maintaining continuity: CPM • Scenario 1: when patches go bad: – March 2018 – patch rolled out on a production server – Vulnerability discovered – Engineers located the snapshot – Detached the corrupted Amazon Elastic Block Store (Amazon EBS) volume – Manually created new volume from snapshot – Attached new EBS volume to the instance • Scenario 2: single-file restore, made easy: – Disaster comes in all shapes and sizes. With N2WS Notre Dame can recover anything very quickly - from single files to full restores.
  • 37. © 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved. Our journey to the cloud: part II Reduce costs Migrate 90% services to the cloud Close data center
  • 38. © 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved. Q & A
  • 39. © 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved. Next steps and additional information • Try N2WS on AWS • www.n2ws.com/aws • Learn more about AWS backup and recovery • https://aws.amazon.com/backup-recovery/featured-partner-solutions/ • Try AWS for free • https://aws.amazon.com/free/start-your-free-trial/